Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI've given 1 star
I've given 1 star , as it would not let me continue without ........A very very poor service , although the office staff are helpful , and polite , feel they are let down at a higher level ..... director level !!! having spent a great deal of time and money trying to buy a property with them , received a phone call to tell me they had sold the property to a " cash " buyer ......And they was then surprised that I wished to withdraw my property from there books .... resulting in my purchaser also wasting time and money !!!!!!! It appears that they old view of estate agents lives on !!!!!!!Avoid this company all costs !!!!!!
Les · 5 July 2017
Agent replied · 5 July 2023
We are very sorry that we were not able to secure your purchase and understand you must be extremely disappointed. However, the fact is that this outcome is due to matters out of our control. We notified you on 31st May by telephone and email that the seller was giving you three more weeks to book your survey during which time no viewings or negotiations would take place. Following the end of this time frame we were approached by a purchaser holding a solicitor's letter stating they had the cash funds to proceed. We are obliged to forward offers to the seller and they were notified. Unfortunately, whilst the buyer we found for your property within three weeks of instruction and had their survey carried out/mortgage offer issued by 26th June, the same was yet to be arranged on your purchase. This meant the seller felt it was in their best interest to accept a cash offer with a predictable time frame rather than continue with yourselves.
★★★★★ 5/5
TrustpilotCatherine was very helpful and…
Catherine was very helpful and supportive through the process of buying our first home. Communication was straight forward and responses were fast. Thank you
Ellen · 22 April 2024
★★★★★ 5/5
GoogleHad an issue with Cockburn just before lockdown and I can safely say that this was dealt with in a very professional manner. The team at Cockburn, especially Steve, completely put my mind at ease and made me feel comfortable in renting with them again. 5 stars well deserved. Thanks Cockburn!
Chelsea · 14 April 2021
★★★★★ 5/5
TrustpilotWould highly recommend using Cockburn…
Would highly recommend using Cockburn to sell a property.
Amy · 20 March 2026
★★★★★ 5/5
TrustpilotIt was a pleasure selling my property…
It was a pleasure selling my property with Catherine and Sam at Cockburn. They were very professional and organised. I would highly recommend.
Sarah · 19 November 2025
★★★★★ 5/5
TrustpilotCockburn handled the whole process very…
Cockburn handled the whole process very well!
Eric · 1 March 2026
★★★★★ 1/5
TrustpilotBy far the worst Estate Agents in the…
By far the worst Estate Agents in the area (Mottingham Branch) - I’m in a related industry and these are the Agents that give the whole industry a bad name!The Agent who initially showed me round got a couple of points wrong including claiming there was no access issue and he spoke to the neighbours who were fine to provide access at any time despite a gate being in place .. I had my offer accepted and through the conveyancing process - some 6 weeks later it turns out these neighbours weren’t happy to provide access at all, and actually had an ongoing legal dispute…so I was completely lied to by the original agent.After voicing my concerns and my Co solicitor advising stating I would need to take legal advice on it (which I started the process for).. 2 days later I received a call from them to say “they had done me a favour” and were pulling my purchase as they had an existing client who was going to proceed with the purchase instead - despite it being a lower offer than mine - I imagine to save face with the sellers about their original mishap.I should have steered clear at the beginning - as they would only put forward my original offer to the purchasers in the first place if I agreed to place it back on the market with them for the resale (as it was a flip project) - turns out they aren’t interested in putting forward the best offers for their clients (the sellers) but how they can line their profits and generate more business.Stay well clear if you want a reputable agent!
Mr · 26 January 2023
★★★★★ 2/5
GoogleThis complaint is about Louise as I feel that while Steve and Charlie are really nice, Louise handled our situation inappropriately. My sister and I found a place in Mottingham that we wanted to move in to which Louise was meant to show us. …
R · 14 April 2021
★★★★★ 5/5
GoogleI dealt with Louise when looking for an affordable flat as a single occupant, she pulled all strings to find me my perfect flat, she answered all calls within a few rings and kept me completely up to date, i have never experienced such …
Milly · 14 April 2021
★★★★★ 5/5
GoogleCockburn agents were really helpful and kind during our first ever purchase last autumn. They were available to discuss our questions, were accommodating with visits and their progression team were very professional. Thanks for making our first purchase enjoyable!
S · 17 March 2025
★★★★★ 5/5
TrustpilotI dealt with Cathy in the office and…
I dealt with Cathy in the office and Charlie for the viewings. Both very helpful and friendly. Great service. Very quick to respond to queries. Would recommend
Caroline · 6 April 2023
★★★★★ 5/5
TrustpilotHighly recommend …
I have just sold and bought using Cockburn. Can’t praise them enough for making my experience go so smoothly. The team are lovely, friendly and go above and beyond. Sam,Peter, Charlie and especially Loveleen have all been fantastic. Would highly recommend.
KK · 11 June 2021
★★★★★ 1/5
TrustpilotDishonest and disrespectful of my home
I bought my house 4 years ago through Cockburn and although they weren't without fault (providing misleading information about the chain being complete to secure their sale) I gave them another chance and instructed them to sell my house as they had the monopoly of the area I wanted to move to. I now wish I had listened to my instincts and gone with a reputable agency.Before I signed the contract, staff were contactable and couldn’t do enough. I was promised that as part of the benefit of going with Cockburn, I’d hear about properties before they went onto the market - to this day not one person from the agency has contacted me about any homes, suitable or otherwise. In fact, when I returned home from the open day Cockburn had organised, I asked the agent what they currently had on the market and he looked at me blankly, explaining he had no idea what I was looking for. My profile is registered on the books along with my preferences, you’re in my home, how are you not even prepared with the basics?I was promised I would get the best price for my home yet before the open day I was pressured into accepting sub-par offers with sob stories from potential buyers. Trying to guilt me into taking a lesser offer is both unfair and wholly unprofessional.Whilst waiting outside my home for the open day to finish, I witnessed multiple families entering and exiting my house. At no point did Charlie or anyone from Cockburn explain that multiple viewings would take place and I would urge caution to anyone thinking of selling through Cockburn in this way. Their contract states they are not liable for any losses or damages that occur under their “supervision” yet they supervise no one. They allow strangers to wander around your home on their own which is a risk in itself.I returned home to find my bathroom panel had been removed, the door to the boiler askew and debris in my bath. I called Charlie straight away and he apologised for not putting it back! I asked him what had happened as that was not how I left my bathroom and he claimed “people kept touching it and it kept falling down” which is untrue as the panel is on magnets that require force to remove. What was clear to me then was that he had let people just walk around my house touching anything they wanted and causing damage. I contacted the director, Sam Ford, with picture evidence and he didn’t bother to reply. My dishwasher had been turned on, the shower and thermostat played with and my boiler disturbed. What is so concerning about this lack of supervision is the fact that not only could I have lost valuables, but the gas could have been left on.I have been advised by multiple professionals to terminate my contract and go with a reputable company and as I have received no communication from Cockburn and no confirmation of an exchange date, I think that will be my next step.
Liz · 9 June 2022
★★★★★ 5/5
GoogleWe sold our home in Eltham through Cockburn. Couldn't speak highly enough of the team! Sam and Rob dealt with the sale and negotiations professionally and ensured mutually agreeable outcomes. Catherine did a fine job ensuring the solicitors kept to their deadlines. We wouldn't hesitate to recommend!
Alisa, Denis and Thomas
Alisa · 25 July 2024
★★★★★ 5/5
TrustpilotThe team were incredibly responsive and…
The team were incredibly responsive and helpful during my purchase process.
Nat · 31 October 2025
★★★★★ 5/5
TrustpilotGreat serviceM watching working with …
It has been a pleasure working with Cockburn’s estate agents. As soon as the offer was accepted I was allocated Catherine as my progression agent. She was very efficient and chased up the documents required by the solicitors. She also kept me updated with all that was going on. She has been really helpful and her consistent hard work has been much appreciated. Thanks so much.
H · 18 June 2023
★★★★★ 5/5
TrustpilotWas very professional and kept me…
Was very professional and kept me informed at all times and always very helpful if I had any questions had lots of help and information from Catherine Robert’s
Gillian · 3 April 2025
★★★★★ 5/5
TrustpilotWe sold our home in Eltham through…
We sold our home in Eltham through Cockburn. Couldn't speak highly enough of the team! Sam and Rob dealt with the sale and negotiations professionally and ensured mutually agreeable outcomes. Catherine did a fine job ensuring the sale progressed smoothly. We wouldn't hesitate to recommend!
Alisa · 30 July 2024
★★★★★ 1/5
TrustpilotCockburn estate agents Mottingham - Poor
Having made an appointment to view a property, confirmed in writing, the agent didn’t turn up, didn’t call to say they were running late or get back to me later to apologise. We waited half an hour. When I called the agent they said the specific agent, Charlie Reed - senior property consultant - would call me back. Nothing! Not sure how they think they are providing a service to their sellers or how they will sell with this sort of service. Wasted my time.
Nicky · 7 March 2021
★★★★★ 5/5
GoogleMany thanks to the whole team, especially Peter, for helping me through a very long and painful sales process. They provided up to date information and assistance every painful step of the way. Thank you all.
Carolyn · 29 July 2018
★★★★★ 5/5
TrustpilotBrilliant service throughout
My experience with the sale of our property through Cockburn Estate Agents has been nothing but positive. Communications between all members of the team and I were professional,efficient and at all times helpful. I had no idea what the role of a Sales progressor might be but I do honestly feel that Loveleen smoothed the way to a smooth and speedy transaction whilst maintaining my sanity. Thank you to the entire team.
Ann · 21 December 2021
★★★★★ 1/5
GoogleAbsolutely abysmal. Ruined both the experience and any chance of us selling. Extremely poor communication and, other than Lauren, the staff were aloof and basically indifferent. Total mistake going with this set up. Zero marketing strategy. Found others to be way more diligent.
Nathan · 14 April 2024
★★★★★ 5/5
TrustpilotCathy and the whole team at Cockburn…
Cathy and the whole team at Cockburn have been fantastic! They’ve been a phone call away every step of the way and have dealt with every hurdle with professionalism and urgency! It’s been a total pleasure dealing with them! Thanks everyone! Jack & Stian
Mr · 18 March 2024
★★★★★ 5/5
GoogleHaving lived in our house for over 25 years we were a bit worried about what the process of selling our property and purchasing a new one would entail. We needn’t have been concerned. Cockburn’s have guided us through the whole process. They had our property’s pictures on the web within a few days. They were also there to show perspective buyers our home in a professional manner. All members of the team have been there to take our calls and offer advice. They helped us with finding the right solicitor and also pursued the chain in helping with our completion. A very hands on team. Nothing was too much trouble. I’d thoroughly recommend them to anyone. Well done Cockburn’s. 10/10. Thank you for everything.
Karyn · 29 July 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
