5/5
GoogleI found Laura and the team to be responsive and supportive which was much appreciated during the sales process. A cut above the rest!
Trusted Agent profile
Cluttons reviews
★★★★★
201 reviews across 3 platforms
3 Wapping High Street, London E1W 1LS
Cluttons's London office at 3 Wapping High Street is rated 4.1 out of 5 across 201 reviews on three platforms, including 109 Google reviews rated 4.7. The 8 Facebook and 84 Trustpilot counts are for the whole business. Checked 9 October 2026.
109
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
84
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleOlivia Mackay and Hannah Wootton were fantastic throughout.
4/5
GoogleJoe and Laura worked very hard throughout the sale process of our flat and kept us fully informed at each stage. We lost our first sale, despite the considerable efforts of Cluttons to hold the hand of a very calculating, pernickity and over-demanding prospective buyer. Fortunately, they swiftly found another buyer and again were in regular contact to assist them through the process.They constantly pressed the buyer’s solicitors (and ours) to get on with matters instead of just standing back. A good team we would highly recommend.
5/5
GoogleLaura was very helpful and competent throughout the process of our flat purchase. We can highly recommend the professionals at Cluttons for assisting us to get our dream residence. Thanks so much!
1/5
TrustpilotPoor & expensive management service
Entirely avoidable management service from Cluttons. Very slow to respond and not proactive in dealing with issues. Repairs through Cluttons’ network is extremely expensive. They don’t have tenants’ or landlords’ interest in mind - never once have I proactively received proper explanations for high costs or alternative quotes (unless I asked). Massive conflict of interest as Cluttons receives commissions from the contractors for works done - they are incentivised to over-charge. Of all the big agencies, Cluttons falls the most short in service.Quick follow-up:- the kickback for Cluttons on repairs is 12.5% (reiterating the conflict of interest). Took over a week for them to get back to me- I have written in to the head office, and while they have acknowledged the feedback, they have not responded to any of the points I have raised.
5/5
GoogleSmooth process. Managed to checkin to my apartment in less than 2 weeks from viewing. Alex was friendly and professional. Very responsive and helped me thru the whole process. Thanks :)
4/5
TrustpilotA good experience with Cluttons
We moved into our rented property just over a week ago. Unfortunately, there were some initial teething issues, but Cluttons responded quickly to our concerns and resolved the issues. Upon arrival, the boiler was out of service, leaving us without heating for a couple of days. We reported these issues to the agency via email, and in less than 24 hours, we were contacted by a contractor to arrange an inspection/repair. The contractors brought portable radiators to tide us over, and Cluttons has also offered a rental reduction to compensate.Before moving in, the agency maintained good communication with us and responded promptly to our queries. Overall, we are happy with our experience (much better than other agencies)!
1/5
TrustpilotTenants, Avoid.
When we moved in to the property, none of the promised cleaning and repairs had been done. Our dish washer remained broken from the day of our viewing until the day we moved out a year later. In fact they fixed it 3 days before our contract ended by which point we had vacated the property. And now they are showing the same level of unprofessionalism with our deposit. We moved out 50 days ago and had a formal inventory check in and check out organised by Cluttons. We paid for a professional cleaning company to clean the place (even though it was already cleaner than the day we moved in). We even had them come back and rectify any items the inventory clerk raised. After numerous unanswered phone calls and emails we have finally been told that our deposit will be returned to us in full. This was 7 days ago. We have repeatedly asked them to give us an indication of the date we are likely to receive it and have been ignored. We are still waiting... Our overall experience has been dreadful. Renting in London has never been easy and they have only made it harder.
5/5
TrustpilotSuper fast help to fix a problem with a…
Super fast help to fix a problem with a boiler through one of Cluttons associate partners Rosy.
1/5
TrustpilotEcho almost all the other reviews - urge you to avoid!
First time review writing for me. I truly wish I had read the numerous reviews on Cluttons before renting a property through them (I used the Islington branch). It is astounding how similar my experience has been with others who have left reviews. Awful response rate from the property management team (you have to keep forwarding your initial email on a weekly basis), lacklustre resolutions (no boiler during winter, mould throughout the property) and, to place the cherry on the cake, they performed the check out report when the professional end of tenancy staff were performing a deep clean, which resulted in my deposit not being returned, and I still have no clarity almost 3 months later.While I appreciate the above reads like a mini horror story, it is truthful and I truly urge anyone to reconsider.
1/5
TrustpilotTerrible management of the properties
Terrible management of the propertiesCluttons' sales forgot to mention that the property had an adjacent wall to a secret night club and the property we rented was incredibly loud at night. When it was time to fix damp issues and mould growing all over the ceilings, they were non-responsive and dismissing. We didn't have a working boiler for the last nine months of our tenancy as they wouldn't engage in solving the issue. Two months after moving our, we're still waiting to receive our deposit. Agencies like this give London a bad name. A complete disgrace.
5/5
GoogleA really wonderful service. I’m not always a great fan of estate agents but Abby did a wonderful job, following it through from first viewing to completion.
1/5
TrustpilotAvoid at all costs
I wont hold back, what a bunch of SCUMBAGS. I reported a leak in December, afterwards my room began to start literally pouring form the ceiling, then to have part of my ceiling collapse..and guess what, they still didnt send someone over until a month later!!! my ceiling / leak was only fixed a few weeks ago. Over 3 months to get it done!!! no compensation, nothing except a half ass apology. Oh yea and took about 4 months to get the loose doorknobs fixed... 4 MONTHS!!!
1/5
TrustpilotThe worst.
When you think of a horrible estate agency, it's Cluttons.From the day I moved, no one was there, only to discover there was no heat (in winter) and broken appliances...to when they charged me hundreds of pounds for their own obvious errors in their closing inventory count...honestly I don't have a single good thing to say. When there was construction needed for a leak (known by them for months, though they ignored it until we were on the brink of emergency) they would send contractors to my flat without any warning, and then act like I was the annoying one when I requested (the legally required and contractually written) 24hr notice! And just to be the worst, they never apologised for anything, never even acknowledged any mistake. They honestly don't care about tenants or landlords at all. I don't know how they stay in business. It's obvious but I'll say it anyway - AVOID AT ALL COSTS!
1/5
TrustpilotWorst Sales Experience Ever
Put our property up for sale in June. They found buyer very quickly. We emphasized that as it was a BTL we needed a motivated buyer as we had to pay service charges etc for an empty property. They said the buyers were first time buyers keen to move. Then the delays started. It took two months for them to get a mortgage offer. we are then told they want to rent it out, i.e. they will not be in a hurry. at the beginning of September when we inquire if they are ready to exchange we are told they have not yet instructed the searches, 3 months after making the offer. When these finally come in at the end of October, still nothing. Our solicitor not getting replies. Then we are informed they want access again (they have been to the property about 4 times by now) and we look on Rightmove and Zoopla to find that they have advertised our property for rent without our permission. I would give them no stars if I could. Here we are in November, it looks like the buyers were always investors not first time buyers, in no hurry, probably committing mortgage fraud by pretending they are first time buyers and they want to rent it out so they do not have a void period on completion!!
5/5
GoogleGreat experience with Cluttons - in particular, Harrison who helped my partner and I secure a flat we loved in a timely manner, he was supportive the whole way through. Highly recommended.
1/5
TrustpilotPoor after sales service
Not at all pleased with the after service of this company. Firstly they put the 10 year construction certificate through a company that has gone bust and we are all having to pay £250 to transfer to another company despite having paid all these monies up front. I wrote to them asking for them to pay it but have had no response. If I don't pay it I will not be able to sell my house for 10 years as very few mortgage companies will lend without a certificate. Secondly, I have a problem with the drain from the downstairs loo. I was referred to my insurance company!
1/5
TrustpilotCluttons Appalling Management of Leasehold Properties
Cluttons manage my leasehold property. They are crass, unaccountable, rude and incompetent. Repairs do not get done, they counteract with false accusations of transgressions by leaseholders and are unprofessional and vindictive. One my fellow leaseholders is being hounded for complaining about them. Huge staff turnover and deal with different employees every month. For your own peace of mind, avoid any dealing with them.
1/5
TrustpilotI rented through them for 3 months
I rented through them for 3 months. They were absolutely useless. Very much “computer says yes” - when I challenged something in the contract, their response was “just ignore it” - like a court would ignore a legal agreement. Landlords - find someone better!
1/5
FacebookAvoid buying or renting from Cluttons at all means!! They will try to sell you or make you rent a flat at any cost even if it involves lying to the buyer/renter. If any complaints, they prefer to blame the buyer/renter rather than admitting their own mistake and find a solution. This level of service should not be acceptable when dealing with high end (or any kind) properties in London, even less so considering the fees we pay them!!
5/5
GoogleAbby and Laura have been absolutely amazing in completing the sale of our property. They are proactive, great communication and really easy to get on with. Would highly recommend them!
5/5
TrustpilotQuick and professional services.
5/5
GoogleWorked with Alex Obrien to find a flat under time pressure. Very efficient and professional, highly recommend.
5/5
GoogleAbby and Laura, did a fantastic job with a very quick sale. They kept us and the buyer/solicitors informed and gently chased proceedings in a quiet and professional manner. I would definitely recommend them to sell your property.
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Questions about Cluttons
How many reviews does Cluttons have?
Cluttons's London office has 201 reviews across three platforms: 109 on Google, 8 on Facebook (across the whole business), 84 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Cluttons's rating?
Cluttons is rated 4.1 out of 5 across all 201 reviews, and 4.7 out of 5 on Google from 109 reviews, checked 9 October 2026.
Where is Cluttons's London office?
Cluttons, 3 Wapping High Street, London E1W 1LS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.