Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently sold our apartment in Halcyon Wharf. Although it took a while as the apartment market is slow at the moment, Laura and Abby were both excellent. They kept us updated with everything that was going on, and once we had accepted an offer they helped us chase up the outstanding paperwork (solicitors, management company, etc) until we got it over the line.
They’re also super friendly and easy to deal with. I’d thoroughly recommend them as your estate agent.
Nicholas · 14 August 2025
Agent replied · 16 April 2026
Thank you for your wonderful feedback about Laura and Abby - we're delighted they provided excellent service throughout your sale. Your comments about their proactive approach to chasing paperwork and friendly communication style are exactly what we aim for at Cluttons. We really appreciate your recommendation and hope to help you with your property needs in the future!
★★★★★ 5/5
TrustpilotA genuine pleasure to work with!
A genuine pleasure to work with! We've had a handful of bad experiences trying to sell our flat, but Cluttons have been a real joy to work with. The handover from sales to lettings was seamless and they're such a helpful, friendly, accessible team. Big thanks to Lucy, Charlotte, Gemma and team.
Xanthe · 24 March 2026
★★★★★ 5/5
TrustpilotVery responsive and helpful in finding a London rental
We enquired about one of Cluttons listings, were greeted very quickly by Matt, who showed me the property within 2 hours and helped me through the offer forms on the spot. There were a few frictions of getting accepted with the property, but Matt was extremely helpful and responsive in getting it sorted out. Much better than other London estate agents who could not give a toss. I'd highly recommend.
Will · 17 September 2025
★★★★★ 5/5
TrustpilotDominique Roach shines
Dominique Roach is, quite simply, the best property manager I’ve encountered anywhere in the world. Not only does she outshine others at Cluttons, who manage our London flat, but she surpasses all property managers I’ve worked with globally. Dominique is the definition of responsive, never ignoring a single detail and always tackling challenges head-on.
Agatha · 21 January 2026
★★★★★ 5/5
TrustpilotAlkiviadis Kavouras is an excellent…
Alkiviadis Kavouras is an excellent residential support executive. He is a credit to Clutton's, with his keen attention to detail, his unceasing committment to delivering, his rapid response and follow-up, his integrity and complete reliability. Working with Alkis is a consistent pleasure, and I have a feeling of confidence and of being in secure hands. Thank you!
Karl · 9 December 2025
★★★★★ 1/5
Trustpilot⭐ 1 star £2,100 a month for an authentic medieval living experience
I rented a flat managed by Cluttons from January 2024, and the experience gave me a new appreciation for some of civilisation’s greatest achievements: locks, insulation, central heating, hot running water and the reply button on an email.
M · 19 August 2026
Agent replied · 25 September 2026
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you experienced. We take all concerns seriously and would really appreciate the opportunity to discuss your experience in more detail.
Please feel free to contact us at customerfeedback@cluttons.com with any further comments or suggestions you’d like to share, and a member of our team will be in touch.
★★★★★ 1/5
TrustpilotAtrocious- tenants safety compromised by Cluttons
One of the most inhuman and despicable organisations on earth- constant refusal to respond to maintenance issues by their idiotic London team has resulted in having to contact the police and council, as well as the building trust- a homeless man has housed himself inside our block due to Cluttons being incapable of responding to queries of a broken door for a full working week. You do not deserve to run a business when you put tenants life at risk and your staff and ceo should be in jail for endangering our lives. Real shit company!
VV · 7 June 2026
★★★★★ 5/5
TrustpilotWould use again.
I recently worked with George on a property purchase. He was always helpful and easy to get hold of. Would use again.
David · 23 July 2026
★★★★★ 5/5
TrustpilotBek Aripov Agent Review
We recently completed a purchase of a property that Cluttons marketed. Our agent, Bek Aripov from the Paddington Office was very supportive and proactive in keeping the progress of the transaction going. He was also very responsive to concerns, or points that need more clarity, which he was quick and accurate in addressing.
M.P · 5 November 2025
★★★★★ 5/5
TrustpilotWe sold an apartment through Cluttons…
We sold an apartment through Cluttons Tower Bridge branch. They guided us through a protracted process in a very professional way, always giving the impression that they were available to help and would ensure prompt resolution of any issues. George Barker of their team led this work and was exemplary, going out of his way to make the process easier for us. We would certainly use them again.
David · 14 July 2026
★★★★★ 5/5
TrustpilotI’ve recently just moved from Australia
I’ve recently just moved from Australia to London and i am exploring potential areas we’d like to move to and I had a great conversation with Justice at Cluttons Islington. She was so friendly & knowledgeable and really gave us great advice on the rental market in London. Thank you Justice & Cluttons!
Elana · 29 September 2025
★★★★★ 5/5
TrustpilotEfficient & Reliable
Alkis was great in helping get our flat up to spec for our new tenants. He ensured everything was in order and up to standard before the new tenants arrived - efficient reliable and a pleasure to deal with. Cluttons have been our agents for 10 years, and his service has been the best by far - thank you.
Jodi · 28 July 2025
★★★★★ 5/5
TrustpilotThe team were professional in selling…
The team were professional in selling our property. The photographs and display in the window of their Tower Bridge office were excellent. They always had staff who were dressed well, spoke well and answered the calls and knew about the property when going in person to their office (unlike other Agents we had initially instructed). After viewings, they gave us detailed feedback which was helpful and they handled our buyers extremely well during a less than easy selling market time.
Helen · 8 March 2026
★★★★★ 5/5
TrustpilotGreat experience!
Cluttons was great to work with when we bought our flat in January! Bryn Jenkins was a wonderful agent, always helping coordinate with the sellers and ready to respond to all of our questions!
Natalia · 29 January 2026
★★★★★ 5/5
TrustpilotMatt Dharshi has been a great assistant…
Matt Dharshi has been a great assistant in helping us find our dream home! He went above and beyond and convinced our landlord to accomodate us in ways we didn’t think possible, as we had already given up but Matt came back and let us stay. 10/10!
Ric · 25 September 2025
★★★★★ 5/5
GoogleI recently rented a property through Cluttons and had a great experience. Both Tom and Alkis were extremely nice, professional and helpful throughout the whole process. Everything was clear and well-organised, so the move-in went very …
Vladislav · 14 December 2025
★★★★★ 1/5
TrustpilotA Masterclass in Mismanagement
Dear reader, I once feared I was like you: naive, optimistic, and inclined to dismiss one-star reviews as the product of unreasonable tenants. After more than five years of renting in London, I believed I had encountered every flavour of poor agency service. I believed myself immune. I was wrong.
Izi · 2 August 2026
★★★★★ 1/5
TrustpilotHorrific customer service and a lack of care
We rented a Cluttons-managed flat, and in general they pass the burdens on to you.
Alex · 19 August 2026
Agent replied · 25 September 2026
We are sorry to hear about the inconvenience you have experienced. We have sent a request for more information via Trustpilot, please do respond and we can look into this for you further.
★★★★★ 5/5
TrustpilotFantastic estate agents
George and Bryn were brilliant throughout, and navigated all aspects of the selling process with urgency and professionalism throughout
Alexander · 24 March 2026
★★★★★ 5/5
TrustpilotGreat service, very helpful
Cluttons was very helpful throughout the process and Bryn Jenkins was a great agent to work with - responsive and happy to help coordinate with the sellers.
Customer · 14 January 2026
★★★★★ 5/5
GoogleWe’ve recently moved into our new flat, which is usually a challenging time for us. However, Calum from the lettings team has been incredibly friendly and helpful, making the entire process much smoother! Thank you Calum for all the support!
Lei · 14 September 2025
★★★★★ 5/5
TrustpilotGreat support by Matthew Dharshi
After several weeks of searching for a flat, I finally found one I really liked, all thanks to Matthew Dharshi. He was incredibly professional and responsive, and guided me through the whole process smoothly. Highly recommend his support!
Runi · 19 September 2025
★★★★★ 1/5
GoogleVery irresponsible, we arrived the viewing place finding out nobody was there, and leasing agent just went AWOL, not picking up calls nor WhatsApp message nor email. We were trapped in the property for 30mins trying to figure where / which is the exact flat we are viewing.
Halie · 14 November 2025
Agent replied · 16 April 2026
Thank you for sharing your feedback about your viewing experience. We sincerely apologise for the confusion and inconvenience you experienced.
After investigating the situation, we understand there was a communication breakdown. Our agent emailed in the afternoon to reconfirm the appointment and attended the viewing at 6pm. When they couldn’t locate you, they rang the number we have on file, but it appears there were technical issues with phone connectivity, and it didn’t go through. After they couldn’t make contact, they left.
We take all viewings seriously and would never intentionally miss an appointment. We would welcome the opportunity to reschedule your viewing at a time convenient for you - please contact our office directly so we can make further arrangements.
★★★★★ 5/5
TrustpilotOutstanding Support for My Move to London
Gemma was absolutely fantastic throughout my property search in London. From our very first interaction, she was incredibly communicative, responsive, and attentive to my needs. I was in a unique situation relocating from the US to the UK, and she went above and beyond to make the transition as smooth as possible.
Golnaz · 13 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
