Trusted Agent profile
★★★★★
201 reviews across 3 platforms
3 Wapping High Street, London E1W 1LS
Cluttons's London office at 3 Wapping High Street is rated 4.1 out of 5 across 201 reviews on three platforms, including 109 Google reviews rated 4.7. The 8 Facebook and 84 Trustpilot counts are for the whole business. Checked 9 October 2026.
109
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
84
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMatthiew Darshi was quick enough to get…
Matthiew Darshi was quick enough to get the contract ready and have us view the apartment. Appreciate his help and he even provided clear videos to give us a tour and kept us in the loop at all times.
1/5
TrustpilotUtterly Disappointing Experience with Cluttons
My experience with Cluttons has been nothing short of frustrating and deeply disappointing. From the very beginning, communication was extremely poor, and promises were not kept. I was told that my property was ready to move into which turned out to be completely untrue.
Hello, thank you for your feedback and we’re sorry to hear of the issues you faced. We take all complaints seriously and would welcome the opportunity to speak to you about your experience in detail. Please reach out to cs@cluttons.com with your details and we’ll get in touch. Cluttons
5/5
GoogleThe best estate agent in the area by far. Peter went above and beyond in helping find and organise tenancy of a rental property, wrangling a management company himself in the process.
5/5
TrustpilotExcellent service from Justice, clear and efficient
I visited the Islington office to make an enquiry and Justice was fantastic. She explained everything clearly, was very professional, and dealt with my questions quickly. Excellent service!
5/5
TrustpilotGood customer support (flat acquisition)
Matt Dharshi was incredibly helpful, answered all questions patiently and coordinated with rest of the team smoothly to help us secure a brilliant flat and sort out any problems we had.
5/5
TrustpilotButlers Wharf Building Sale SE1
We used Cluttons at Tower Bridge to sell our 3 bedroom apartment in Butlers Wharf . Thanks to George Barker for a targeted off market sale completed in under 3 months with efficiency and professionalism (and excellent marketing photographs). We would highly recommend .
5/5
GoogleI had a great experience dealing with Peter who helped to find a tenant for my flat. He was responsive and efficient but the thing I valued most (and which differentiated him from other agents in the market) was the personal and tailored approach he took.
Thank you for your wonderful feedback about Peter! We're delighted to hear he provided a personal and tailored approach that made a positive difference to your letting experience. We appreciate you taking the time to share your thoughts and look forward to assisting you again in the future.
1/5
TrustpilotLandlords beware.
Renter - chose to move out because of experience of managing agent renewing contract for own financial gain and manipulating everything we as tenants said.
Hello, thank you for taking the time to share your feedback. We’re sorry to hear about the issues you experienced. We take all concerns seriously and would really appreciate the opportunity to discuss your experience in more detail. Please feel free to contact us at customerfeedback@cluttons.com with any further comments or suggestions you’d like to share, and a member of our team will be in touch.
5/5
TrustpilotBhavika is a nice advisor
Bhavika is a nice advisor. She was friendly and professional. I successfully got the place to rent thanks to her.
5/5
TrustpilotRecommended
Efficient, friendly and helpful advice and assistance with sale of property from first point of contact to completion. Prompt response to any queries and assistance to proceed to completion by George Barker and Bryn Jenkins. Thank you.
5/5
GoogleSuper helpful and polite, was a pleasure to interact with Mark, Tom and Alkis who were very attentive and kind enough to help us with arranging multiple viewings to take measurements of the flat we ended up renting! Definitely recommend using as they definitely stand out amongst the other agents in the market
5/5
GoogleThankyou to Joe and then to Laura for all their help purchasing our flat. It wasn't an easy ride but this was simply due to the vendor's solicitor. It can't have been easy being stuck in the middle having to deal with such a terrible solicitor but Laura kept her professionalism throughout and helped us to keep our cool in such trying circumstances. Thankyou for your patience Laura, we got there in the end!
5/5
TrustpilotDeal with problems enthusiastically
Matthew Dharshi is a very responsible rental agent. He responded promptly and always patiently helped me solve my rental problems. Thank you.
5/5
Google10 out of 10 for service from Cluttons! A beautiful portfolio of properties for sale and the service was excellent. Laura Banks dealt with my purchase right through from first viewing to completion and I can’t thank her enough! Laura was incredibly efficient, communicated regularly and kept on top of pushing the whole purchase process along, including dealing with solicitors where appropriate. Thank you Laura. I will be buying through Cluttons again soon!
5/5
TrustpilotThank you for the experience
I’ve been looking at a few options including Islington and came across Cluttons, and I have to say my experience with Justice really stood out. She gave me some great recommendations and answered my questions in such a helpful way. I usually get a bit nervous going into branches but she was so lovely and welcoming that I felt completely at ease.
5/5
TrustpilotExcellent service
Matthew Dharshi went above and beyond to help secure us our rental property. Highly recommended.
5/5
GoogleThank you Laura and Abby for getting our sale over the line and keeping us informed along the way. We commend you on your negotiating skills in holding things together and steering all parties to a successful conclusion. You are an asset Cluttons need to hold on to. Amazing service.
1/5
GoogleAt the start of the tennacy, Jake was lazy, dishonest and nearly caused us £100s in extra cost because he didn't want to admit to the landlord that he made a mistake. During the tenancy Cluttons have dropped the ball with basic tasks like replacing a non-functioning smoke alarm (after trying to convince me we don't really need one?!) and communicating properly about renewing the contract. Dishonest, which is scary considering the amounts of cash involved. Would not recommend. (side note: most of these events are old, but you don't want to post about it until you know you have your next accommodation lined up - I would bet there are more complaints but people too scared to raise them)
5/5
TrustpilotMatt is very helpful agency
Matt was super friendly, patient and helpful, made everything easy!
5/5
TrustpilotMatthew Dharshi is being very…
Matthew Dharshi is being very supportive and informative throughout the process.
5/5
GoogleThank you Laura for getting our sale over the line and keeping us informed along the way. We commend you on your negotiating skills in holding things together and steering all parties to a successful conclusion. You are an asset Cluttons need to hold on to.
5/5
TrustpilotExcellent assistance and help from…
Excellent assistance and help from George Barker at Tower Bridge over the long period we were searching for flats on the Thames
5/5
TrustpilotI recently had the pleasure of working with George Barker…
I recently had the pleasure of working with Cluttons on the sale of my flat, and I cannot speak highly enough of the exceptional service I received, particularly from George Barker. From the very first interaction, George demonstrated a rare combination of professionalism, market expertise, and genuine care that made the entire process smooth and stress-free.
5/5
GoogleVery efficient and easy to deal with, and very responsive too. Thank you Hannah and all at Cluttons.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cluttons's London office has 201 reviews across three platforms: 109 on Google, 8 on Facebook (across the whole business), 84 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Cluttons is rated 4.1 out of 5 across all 201 reviews, and 4.7 out of 5 on Google from 109 reviews, checked 9 October 2026.
Cluttons, 3 Wapping High Street, London E1W 1LS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.