Clarion Housing Lettings London reviews

★★★★★ 1/5

Trustpilot

Oh well seems the only way I can get a…

Oh well seems the only way I can get a response from Clarion is through here. After about 3 years so far, property still dilapidated. Rent Tribunal in my favour , Housing Ombudsman investigating, and contact over last 6 months from Clarion? threats of court action, again. I have not refused to move to temporary accommodation, if a suitable place can be found.. Seems Clarion don't have any. Their problem not mine. By the way the local Adult Social Services want to know why the hell you are bothering them about me. So do ISo following Carol's reply . I rest my case, they only come out of the box if challenged publicly, and a typical non answer.

Anthony · 24 May 2024

★★★★★ 5/5

Trustpilot

Customer agent was very helpful

Customer agent was very helpful. And passed relevant information on to the relevant department.

Angela · 2 June 2026

★★★★★ 5/5

Trustpilot

The chat with Kay was very quick and…

The chat with Kay was very quick and helpful but the chat with people prior to Kay was rather exhausting but that was not helped by the question box not allowing enough characters for me to fully explain my problem and not being able to talk on the phone to someone was a real frustration.

Chris · 13 September 2022

★★★★★ 5/5

Trustpilot

Julia was very helpful and efficient

Julia was very helpful and efficient, I was not in a queue so my online chat was answered immediately! Hopefully all will be resolved urgently as requested!

D · 16 August 2024

★★★★★ 1/5

Trustpilot

Wish there was opinion for zero after…

Wish there was opinion for zero after last review spoke with a lovely lady called Carol very helpful on phone but I’m sure that was for review I’m in total shock on how they’ve left my garden I’ve got zero contact details for anyone dealing with my problems so have to go through repairs every time and that’s even if I get a call back asked to talk to manager last Monday and Tuesday ment to ge 48 hour request well a week and still nothing I wish I could leave pics with review tbh wished I’d just called someone myself instead of even ringing clarion now been told I’ve got to wait 3weeks while neighbours go on holiday and when they get back they will fix it while I’m left with a hole I could get in fill of water and a smashed pipe to drain water

Unhappy · 20 May 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking be had a leak in…

Absolutely shocking be had a leak in back garden for now 15 days must be losing 1000s of litres a day I know as I’m emptying buckets of water down a drain so mumgarden doesn’t completely flood a massive hole no cover for it was promised a water pump Friday or Saturday still nothing got to give 48 hours notice to talk to a manager total jokers I’m still waiting to hear from someone in clarion it’s all good asking for details but you have to get in touch shocking

Unhappy · 14 May 2024

★★★★★ 1/5

Trustpilot

Terrible service

I reported a problem a month ago and was told by Clarion customer service that the problem would be fixed in a month. The problem has not been fixed and no one has contacted me in that time. I chased the problem up today on Clarion live chat and the customer service couldn’t answer my questions and trying to fob me off. The customer service representative was in a rush and trying to finish the chat quickly. I need the problem to be fixed because I need help for my medication.

Simon · 9 May 2024

★★★★★ 5/5

Trustpilot

Janice was really helpful

Janice was really helpful, polite and has provided me with an update about my repairs, Janice will send me an email when she has more news many thanks Cheryl

Cheryl · 1 July 2024

★★★★★ 1/5

Trustpilot

Loose communal walk-way paving slabs

We informed Clarion regarding dangerous loose paving slabs outside our property on the communal walk-way. We were given a date (Friday 5th July) for a contractor to attend, however "surprise, surprise" they never turned up. When we chased Clarion we were told these works were cancelled as "Not Clarion responsibility".The loose paving slabs are on the communal walk-way and should therefore be repaired by Clarion ASAP before somebody trips, falls and seriously injures themselves.

Tony · 21 August 2024

★★★★★ 1/5

Trustpilot

The operative I dealt with was very…

The operative I dealt with was very good (Peter) but Clarion as a company are extremely poor. I have 2 outstanding repair jobs that have been cancelled multiple times. The backdoor to our building has blown off months ago, still not fixed and the front door is still broken...Also, naughty of clarion to direct users of their online chat here to rate their experience, operatives usually do a good job in difficult circumstances for a rotten company.

Jake · 27 June 2024

★★★★★ 1/5

Trustpilot

Again have mould that not treated…

Again have mould that not treated properly then having to go on chat to see what happening with it all to be told be out next week once they come out I have to then ring for another appointment for them to fix mould had this years ago thought they meant to be on it quicker . Then they just sprayed the bathroom mould with what I been using so that not treating the problem I’ve spoken to them today on chat all I got was they doing the roof downstairs above mr front door they wasn’t getting that I was asking are they going to treat the reoccurring mould in bathroom as they only use the spray I use on it and they kept saying h bout roof which has nothing to do with the bathroom which I thought when he sprayed the bathroom with spray you get in Tesco that was only til the electrician cane out again for vent which was weeks ago

Diane · 2 May 2024

★★★★★ 5/5

Trustpilot

Lucy was wonderful please say thanks

Lucy was wonderful. Answered everything that I needed and sent me in exactly the right direction to get the help I need. Please pass on my many thanks she’s a total delight to deal with :)

Al · 12 February 2024

★★★★★ 1/5

Trustpilot

Nothing was done i had a black lady…

Nothing was done i had a black lady from clarion i was told by neighbours she was standing in front of house peering into windows i have mental health and panic attackes also high risk for sucide attacks and depression. Ive had no contact first of all no calls or texts just a strange women. I wish to raise yet another issue as well and esculate my front door as it's been weeks now and when ever anyone emails me i want the ombudsmans tagged in replies as he is already invloved

Ashley · 30 April 2024

★★★★★ 1/5

Trustpilot

Customer service total disgrace

Customer service is an absolute disgrace. We have had a broken access gate for months now (and it breaks multiple times a year) and Clarion ignores any request of getting it repaired. Because of this, we have had cars broken into, squatters and police attending. This what happens when you buy with Clarion and how they treat their leaseholders. Extortionate service charges for total lack of actual service, build quality and duty of care.

Kevin · 14 August 2024

★★★★★ 5/5

Trustpilot

Cherie is the best!!

I have spoken with Cherie in the past, and yet again, she was very, very helpful.Thumbs definitely up for Cherie as she remembered me.Thank you so much Cherie.

Jenny · 11 July 2024

★★★★★ 1/5

Trustpilot

Multiple breaches of complaint policy. Profits before customers.

Update: nobody has contacted me or replied to any of my emails, what a surprise…Clarion Housing only cares about profits and not its customers. The after sales support is pretty much non existent.Clarion Housing provided me misleading information prior to the sale of my home and as a result I have suffered financially because this long outstanding issue affects the value of my home and will act as a deterrent for future buyers should I wish to sell it. Multiple complaints have been submitted which have either resulted in unhelpful responses or outright ignored. My most recent complaint is likely to once again breach the 20 working day policy today and so I’ve passed this onto the Housing Ombudsman to investigate.If I owed money, I’m certain they’d actually get in touch with me for once.

Loui · 23 April 2024

★★★★★ 1/5

Trustpilot

Diabolic Housing Service

No definitely not I’ve been a Circle 33 tenant since 1990s but since Clarion took over the housing services and standards in tenant care has gone from 8 out of 10 to barely 1. Example as a disabled person I haven’t had a shower in my flat since September of 2023 I’ve see h a d to use my local gym to wash shower 61.00 per month using my DLA money to sponsor that yes they have been out October of last year and in November the operative says it’s a big job as the shower unit which isn’t continent for me like what the OT report stressed. Really I should never been put in that flat the so Housing officer really gave me no choice but to move in such a dump of a flat what made it worse her manager said I could of been moved out the area as I’m now 58 years old I’ve been subjected to noise nuisance causing sleep depravation, racial abuse which is ongoing current police involved, work disrepair claim floods from neighbour. Housing Obudsman report which I may add the ruling that was made nothing has been done from the Ombudsman's findings not a thing Clarion in my view do not do not do not care about the tenants. Then to add insult to injury they are now saying the reporting of works incidents were not reported by me !!! At one stage they lost information of one of the stage 1 complaints!!! Do tell how in Gods name am I to have any Faith in this Clarion Housing Association it’s like I’m homeless in my own so called HOME I’ve never felt at home there The So called Managed transfer was a complete joke waiting 3 years chasing then to be housed 60 yards away from the home I couldn’t manage the stairs due to disability with regret u was better off there the housing officer I hold full responsibility for the dark place she put me in I really don’t know how she sleeps at night. These experiences have been going on since August 2019. When I first moved there

Carlos · 21 April 2024

★★★★★ 1/5

Trustpilot

app booked for 11-2 but guy turns up at…

app booked for 11-2 but guy turns up at 9am, no call to say we coming early. they then re-book the app for a week later rather than attend at the schedueled timespoke to chat service and no help, till finally at 1.20pm, still in app time, they tell me he is too busy to come out today and will come next week, so 6 hours off work and rent gets £15 credit GO CLARION !!

Alex · 2 July 2024

★★★★★ 5/5

Trustpilot

Online Chat Help

Spoke to Debbie, Very helpful online customer service. Resolved almost all issues. Gave me information and web links why they couldn't help me with 1 out 6 problems.

Francesca · 1 July 2024

★★★★★ 1/5

Trustpilot

Window lock in bathroom broken 8 weeks…

Window lock in bathroom broken 8 weeks ago reported sent in pictures and then they said they couldn’t find anything on the system so they said they would be coming out to fix it no three weeks later nothing so the bathroom started to get mould and damp patches reported again again again again sorry but this is how it went always saying they can’t find it on the system no because the people don’t do they job right and they don’t care about their tenants so they said they would definitely be sending somebody out can I send some pictures again so now they must have enough pics of a lock of a bathroom window to start a picture gallery so today somebody has turned up look at and said it’s need a new lock (so did they look at the pictures sent) don’t they have a works manger to look at the jobs and thinks we will need to have the right tools and equipment for the job so petrol wasted to come to the job and now got to come back this company could save thousands of pounds if they was Organise and did the job right in the first place now says got to order a lock which will take a week to order and then see when they can get back to ( fixed it) can’t go to a diy store and get one there one just down the road or oh light bulb moment WHY DID’T THEY BRING ONE WITH THEM or no that’s to sensible for clarion so they will probably have to sort out damp and mould damage by the time it’s done so a simple job now will probably get worse and wonder why rent goes up

Rt · 16 April 2024

★★★★★ 1/5

Trustpilot

My gas has been losing pressure now for…

My gas has been losing pressure now for the past 3 months, robert heath have been out 4 times and now today I got up and again it's off! But this time it is trying to power up but can't, it is making a strange noise, I just hope it does not explode while I'm at work and kill my children! This needs sorting out ASAP! Your have no where on your site to put his information or complain without phoning, well I don't have time to call as I leave for work at 6.45am. Get it sorted!!!

Geraldine · 11 April 2024

★★★★★ 5/5

Trustpilot

Julia was helpful and confirmed that…

Julia was helpful and confirmed that our issue had been passed on to the relevant team. Time will tell whether the issue is dealt with.

Keith · 14 August 2024

★★★★★ 1/5

Trustpilot

What is going on with your call centre…

What is going on with your call centre people???? Useless comes to mind!! Told someone would be out today to sort the smoke alarm. To then have a text message saying tomorrow but I'm at work. I called to find out what was going on. To be told it will be tomorrow 8 till 11. And it could be 24 hours. Are you kidding me?? Why do clarion mess around constantly. People have to work. And isn't a non working smoke alarm an emergency??? Unbelievable!!!

Amanda · 9 April 2024

★★★★★ 1/5

Trustpilot

Clarion Housing appalling service

we have been trying to organise a permission letter to install a new boiler for the past 4 weeks as the property has no hot water or heating. We have been given the run around by Clarion housing and now they have replied stating they need another 21 days. Absolutely ridiculous ?This has now been dealt with by a senior manager who agreed mistakes were made as this case should have been flagged up as urgent due to the tenants not having hot water and central heating. It has now been resolved and I have received the permission letter. Thank you

Kash · 9 April 2024