Clarion Housing Lettings London reviews

★★★★★ 5/5

Trustpilot

I had a query about the direct debits &…

I had a query about the direct debits & about my cousin being able to sign up for a house with Clarion. I chatted with Leanne, she was very helpful & answered the best she could do to the current situation that the housing is in. Thank you to Leanne for helping me & being nice & kind :)

Cheryl · 10 August 2022

★★★★★ 1/5

Trustpilot

Dreadful at dealing with damp.

Clarion are awful. I have been trying for years to get serious damp issues resolved in my flat, and all I get is someone with a bucket and some bleach, and never a surveyor or someone who can deal with the root issues of the damp. Photos get taken, escalation is promised. I'm assured someone will get back to me... never happens, there's never any follow up, meanwhile the damp gets worse, my clothes get mouldy, my health suffers.But it's worse than that: I was promised a new bathroom and kitchen as part of planned renewal works in 2021. They kept getting postponed and now I learn cancelled completely. So that Clarion can concentrate on damp issues. Oh the irony...

Rupert · 16 July 2024

★★★★★ 1/5

Trustpilot

Once again have been let down

Once again have been let down , we have had an appointment for a least 2 months now for some work to be carried out with some lead flushing on the roof and the guttering and down pipe we received a text message yesterday confirming that the work men will be here between 11am-2pm today to carry out the work and hey presto no sign of anyone or even a call etc to let us know what is happening it’s getting beyond a joke now once again have taken the day off work with no pay and in the current financial climate can’t really afford to be taking time off work for no reason 😡

Colin · 16 July 2024

★★★★★ 1/5

Trustpilot

Avoid this evil landlord!!!!

Seriously avoid this landlord.Do mot move into one of their properties or you will regret!I moved into one of their properties in dec 23 and been homeless sinceHouse is unliveable and dangerous. dodgy plumbing and electrics damp mould no bathing facilities or cookingAspesdos in garden....I have 2 disabled children in wheelchairs and we been sleeping on floors of family or in a tent They recognise and agree but 8 months on no work has been done.My children unable to go to school since moving in as cannot live in property due to heath and safety They have ruined our lives.Clarion are greedy and don't care about nothing or anyone only receiving your money.

Boni_london · 15 July 2024

★★★★★ 1/5

Trustpilot

Worst housing association ever if you…

Worst housing association ever if you have to deal with anti social behaviour good luck they do absolutely nothing about it they have ruined the Widnes estate used to be lovely now full of druggys and freaks because this lot let anyone on avoid at all cost !!!! Currently dealing with the housing ombudsman and looking to sue them in court soon for failing to look after its residents and vunrable residents and elderly residents they are scum

Jack · 17 August 2024

★★★★★ 5/5

Trustpilot

I spoke with Amanda this afternoon who…

I spoke with Amanda this afternoon who helped me with my issue with rent costs. Hopefully this will get sorted soon from the team who deals with this sort of thing. Amanda was helpful so thank you!

Hannah · 9 April 2024

★★★★★ 1/5

Trustpilot

Another week of no help

Someone tried to break into the property last week, my GF has a small child to look after but was today told there was nothing they can do to help. Have left her in danger in the past due to a domestic situation (again have done nothing to help) and now after a neighbour tried to smash through a fence, again have been told there is nothing they can do to help. This association does not care about its tenants at all. Constant backtracking and hypocrisy. I feel sorry for anyone who is stuck in a bad situation whilst under this company

Alex · 8 July 2024

★★★★★ 1/5

Trustpilot

We bought the house we live in 2021 in…

We bought the house we live in 2021 in Maidstone Our parking bay lights have not been working since the day we bought it. Although we paid the service fee, we cannot receive any service in the garden on our side. Despite sending emails many times, I noticed that they have not taken any action. The lights in the parking lots are not working and are constantly broken. The trees are not pruned. The front of the site is cleaned and the trees are pruned, but no service is provided to us. And we cannot do anything. Payment letters are sent and we make the payments on the day, but we cannot receive the service corresponding to this payment. We expect this situation to be corrected urgently.TRUST PILOT your website amazing. Emma from Clarion housing replied my message within 2 hrs ,how brilliant company i emailed them many messages through their website and phone line . They always having difficulties email and customer service but they can answer everything from TRUST PILOT urgently.You couldn't repair street lighting (since September 2021 )and ground maintenance (since May 2023 ). Clarion housing still doesn’t answer my quarries . They acting they caring about us .No-one contact with me so far.As a result today 15.07.2024 nobody contact with me or try to solve our problem from Clarion house. They ask me to sent my details which i did . No response so far. And noone visit our address to check why im complaining.

Mrs · 5 July 2024

★★★★★ 5/5

Trustpilot

I wanted to leave a review for you guys…

I wanted to leave a review for you guys and in particular for Angela who has been absolutely incredible. My journey In purchasing my first home had been challenging to say the least with many obstacles, there were times when I believed the purchase would not happen and I was about to walk away, but for one last throw of the dice, call Angela, which I did. She had never met me and apart from 1 or two earlier phone calls we'd never even spoken. However, Angela redefined the term "going above and beyond" to help me and I must say my purchase would not have happened but for her kindness and willingness to help when she really did not have to. It was 100% the best customer experience I've ever had and I have to say a thousand thank you's

Daniel · 2 July 2024

★★★★★ 1/5

Trustpilot

Avoid if you can

Unhelpful staff that don't want to help people in a dangerous situation. Have provided so much information included crime ref numbers to prove that it is an unsafe place to live but recieved no support or help at all, just things getting "logged" and excuses as to why they can't help relocate. Just being allowed to wait until something terrible happens to my partner and her small child.Currently following advise of police and solicitors as they actually seem to care. If you can, I would avoid this company for your own safety. We have been massively let down and feel trapped with no were to go. I wouldn't wish this on anyone.

Alex · 1 July 2024

★★★★★ 5/5

Trustpilot

There's a patronising woman who keeps…

5 stars for Shereen Thomas or id be giving a 1 if it was based on interactions with Sunny.What a patronising woman who keeps calling my number and leaving rude messages which are meant for another tenant. Today Sunny rang again and left another irrelevant message for the wrong person. I'm so glad I called back as I got to speak to a wonderful advisor called Shereen Thomas, who looked through my case, totally saw my point, was understanding and definitely not patronising. ST found a resolution straight away, and didn't make an assumption. ST was so respectful and helpful. Thank you ST for all your support and patience today and sorry you heard my frustration x

Sangita · 26 June 2024

★★★★★ 5/5

Trustpilot

Kelly who is a resident liaison officer…

Kelly who is a resident liaison officer has been the first person to help me with the damages to my property since I moved in almost 4 years ago she was really helpful and got me booked in so quickly I met Kelly at the end of may and my repairs are already being dealt with I don’t know what I would’ve done without her as I was in a very bad place with my mental health and the state of the property impacted that

Bobbie · 20 June 2024

★★★★★ 5/5

Trustpilot

Online chat for repair. Online chat to enquire about a repair I…

Online chat to enquire about a repair I needed to book. Joined the chat rather than just report it as I had done this before. They never kept that appointment and I was told it was cancelled on the day! I chatted with Julia. She was very helpful, apologised for the previous issue I had and booked a call out check for me for 2 weeks time. When that was confirmed for both of us she asked if I needed any further assistance. A good experience with the online chat.

Trish · 18 June 2024

★★★★★ 3/5

Trustpilot

False promises!

Everyone I speak to at Clarion are so helpful, it’s almost like they tell you what you want to hear. Then nothing ever gets resolved. This issue with the banging in our block has been going on for two years and nothing has been done. Everyone accusing everyone else, causing arguments with neighbours. Whom most of which are on drugs anyway. So there lies the answer! Everyone on drugs people getting away with anti social behaviour!!!!! Clarion does nothing. Don’t get be started on the caretaker services🤣what a joke that is.

Nafeesa · 17 June 2024

★★★★★ 1/5

Trustpilot

Black mould in bathroom

Still no word on our bathroom. The occupational health advisor came in JANUARY. We need a new loo, the shower is in an appalling condition , the seals on the half doors have disintegrated so water leaks out from under the doors, the doors are mouldy and rotten, the tiles are horrible and the paint they used on the bathroom walls is NOT bathroom paint and is flaking off making it nigh on impossible to keep clean and fresh Eight years we have been in our little bungalow and four years waiting for our bathroom to be sorted out. I'm very house proud and my horrible bathroom depresses me beyond belief.

Donna · 17 June 2024

★★★★★ 5/5

Trustpilot

Jill has been very helpful on the…

Jill has been very helpful on the online chat twice in the last week. She is very quick and personable and an extremely good example of good customer service. A pleasure as always, thank you Jill.

Natalie · 28 March 2024

★★★★★ 1/5

Trustpilot

Real rude company noisy and breaking laws.

This company are so selfish and rude, I just lost 5 members of my family and have to put up with building at 10.30 at night, they dont call back, just doing what they want.I wanted to kill myself the other day as I have been under attack from their drunk tennant who has been taken away to the nuthouse and comes back to terrorise us.I have called the police as they are taking the tenant to court for abusing us.They also ignore us and our calls for help, this is killing me and they dont care that I suffer from ptsd and just had eye opps, I sitting shaking with drills and banging all day.Can anyone let me know of a ruling body to take them to for harrasment and noise.

Goldie · 11 June 2024

★★★★★ 1/5

Trustpilot

This company needs to seriously look at the way they operate

This company needs to seriously look at how they run the business model and operate.Failed to raise several complaints and months and months of this going on, FINALLY went to the Housing Ombudsman who actioned them to respond, which they did acknowledged their failings and promised a much better customer service, BUT failed again in putting the wrong address on the stage 2 complaint, tried raising it to them to amend but they don't care or are bothered to rectify it.They allow staff to be rude to you and talk down to you , and when trying to raise a complaint regarding their staff they just pass you around and around and do nothing other than fob you off.Several times now I have tried to raise a complaint for the manner that a complaints handler spoke to me that day for them not to be bothered or listen.I will be taking this again to the Housing Ombudsman after I have the SAR request completed and I have the copy of the phone conversation.Such poor service Clarion Housing after you promising and acknowledging to provide me with a much better service going forward.If you listened to you customers you would get much further than the 1000s of poor reviews you have.Also actually send some staff on a course would be handy for them not to be rude or constantly talk down to you.

M · 11 June 2024

★★★★★ 4/5

Google

I'm a leaseholder and wanted to check that my contact details were up to date. The online chat function, predictably, wasn't working so called instead. After a few multi-option choices on the phone, I got through to someone not actually in the leaseholder team, but he was able to confirm my details were accurate with no issues. Can't fault the experience apart from the usual Chat bring useless.

Mike · 12 December 2025

★★★★★ 5/5

Trustpilot

Thank you so much Becky

Thank you so much Becky ! Clarion housing is always ever so helpful and aproachible! Always responding quick and solves the issue !! Thank you thank you Gintare

Gintare · 12 August 2024

★★★★★ 5/5

Trustpilot

Sharon was extremely helpful and gave…

Sharon was extremely helpful and gave me all the information I needed. Sharon was pleasant to communicate with and very friendly. Extremely satisfied with the help I received.Miss N Bailey

Nikki · 8 July 2024

★★★★★ 1/5

Trustpilot

The worst company the house next door…

The worst company the house next door is supposed to be managed by these jokers they don’t keep their houses in a state of repair I own my house next door the fence which is clarions side I had to pay to repair myself as they just left it falling onto my property the gutters and facia boards all want replacing as heavy downpours just cascades over the top the garden grass weeds are 6 ft high refuse bins overflowing complained several times and they’ve done nothing legal action next

Lee · 1 June 2024

★★★★★ 1/5

Google

Clarion housing is the worst association ALL THEY CARE ABOUT IS GETTING YOUR RENT MONEY! They are not helpful AT ALL. The customer service team who answers the phone are rude and reluctant to give their name so you don’t know who you are speaking with. They are very rude and it’s a disgrace. Clarion housing for southeast London SE16

Princess · 16 February 2026

★★★★★ 4/5

Trustpilot

Shani was quick to reply on twitter and…

Shani was quick to reply on twitter and has helped pass on my concerns to somebody else. So now waiting to hear back in the hope it can properly be resolved.

Sam · 12 June 2024