City Relay London reviews

★★★★★ 5/5

Trustpilot

Amazing Customer Service Nikoleta Tsiliviti

CityRelay helped us with our flat in Earls Court. In general their services were very good, and helped to take the hassle off of short letting. What made a huge difference for me was the Account Manager I had while my property was managed by them. I want to thank Nikoleta Tsiliviti for being such a professional, knowledgeable, proactive and most of all an amazing human being. She always helped us and made the best she could to address small issues with the property. Her work was impecable and always had the willingness to make things work and shine again. Thank you Nikoleta!

Ana · 22 October 2020

★★★★★ 1/5

Google

Booked a beautiful place in Notting Hill just off Portobello Road. Arrived with my two teenage boys at 5 pm in the evening to find the beds unmade. Seemed strange so I sent a text to City Relay and by text was told there was a pest issue and we had to relocate. I was given two options but no explanation as to exactly where they were. When we arrived at the option chosen it was a far inferior property. When I suggested to City Relay a refund of the difference between the superior and inferior property would be in order. They told me it was their policy Not to do this as they had found an alternative property. The options presented to me were cancel the booking at 5 pm on a rainy London evening and attempt the impossible task of finding a replacement property for me and my two teenage boys or take the inferior property. Really feel like I have been fleece by this company And as I travel to London regularly will be avoiding them at all costs. Be warned if you book through them.

Mark · 20 December 2025

★★★★★ 5/5

Google

I had an 11-night stay at this wonderful flat in Watling Street EC4, which is next to countless amenities. Place was clean and all facilities offered including heat, internet and hot water were working properly. Fully equipped kitchen was an extra pleasant surprise. Many thanks to Akim for his prompt and helpful advice on my enquiries during my check-in procedure.

Kostis · 21 June 2023

★★★★★ 5/5

Google

I booked my stay through Airbnb and had a good experience overall. The apartment was nice, clean, and super cute, pretty much as described. Everything went smoothly and I’d happily book with City Relay again!

Lulu · 10 November 2025

★★★★★ 5/5

Trustpilot

Siobhan is a star

Siobhan was very helpful, my experience staying at this hotel and being in London for the first time would not have been the same without her, she is very knowledgeable about the area and the hotel, she was always available to lend a helping hand not just to me but to other guests as well! Truly an asset to City Relay

Stephen · 21 May 2023

★★★★★ 4/5

Trustpilot

Excelllent stay

The customer experience team, especially Akim Courail, were very responsive during our stay and the location was fantastic. The flat itself was great. Could use some updated furniture in the common area and perhaps some instructions on the TV use. We were not there to watch TV so not a problem for us. The beds, towels and linens were great. There were some electrical and plumbing issues while we were there (pre-dated out stay) but the management team were respectful of our schedule to allow people in. Overall, excellent stay!!

Colleen · 22 March 2024

★★★★★ 5/5

Trustpilot

Exceptional stay in Chelsea with City Relay

We recently enjoyed a five-day stay in the heart of Chelsea courtesy of City Relay, and we couldn't have been more pleased with our experience. The apartment was top-notch, with nothing to fault, and the location was simply perfect.I'd like to extend a special thanks to Shara and Alma for their outstanding assistance. They were incredibly helpful and responsive, answering all of my questions regarding the apartment, transportation options, and local activities.Thanks to their support, our stay was not only comfortable but also enriching. I highly recommend City Relay to anyone seeking a quality stay in London with impeccable customer service. Thanks again to the entire team for this memorable experience.

Camille · 21 March 2024

★★★★★ 4/5

Trustpilot

6-day stay at 6, Gunter Gove

I stayed for roughly a week at the apartment at Gunter Grove and really enjoyed my time there. The apartment is trendily designed, has a well-equipped kitchen and a comfy king-size bed with just the perfect mattress for heavenly dreams. The street infant of the apartment can be fairly busy but thanks to the bedroom in the rear part of the apartment that doesn't minimise the relaxation level. The contact with City Relay was very easy and especially Akim looked well after us and always had an open ear for our questions/concerns. I can just recommend this service and wish City Relay and the newly installed apartment a prosperous time with many satisfied guests.

Tim · 18 March 2024

★★★★★ 5/5

Trustpilot

City Relay are a fantastic agent to work with!

I have been working with City Relay since March this year, the entire team are an absolute pleasure to deal with, and would highly recommend their services to all landlords and tenants. Special mention to Eleni, Penny, Alvaro & Andre, and the entire team to be honest who have all been a delight to work with thus far!

Gurman · 28 July 2023

★★★★★ 5/5

Google

I had a great time with City Relay, my transfer was so smooth and the whole day was just perfect. We picked a posh area to stay, so my expectations were high and I can honestly say I was not disappointed. Everything was wonderful, I will return soon and will use their services again.

Kelle · 24 October 2023

★★★★★ 5/5

Trustpilot

Thank you City Relay

Thank you City Relay! I had a great tenancy during my stay with City Relay, highly attentive and quick to resolve any issue. Thank you Laura for being an extremely helpful property managers and swiftly responding to any emails. I will miss Linden Gardens and the City Relay team, I hope my next landlord/agent are just as good!

Isabella · 3 July 2023

★★★★★ 5/5

Google

A perfect stay. From check in to check out, the host team was attentive and helpful and prompt with all replies. The flat was super clean (clearly professionally cleaned) had clean, hotel grade linens and was decorated nicely. Super good location as well: easy to get to the tube and a very walkable area with shops and restaurants and parks nearby. Will definitely book again.

Joanna · 9 April 2026

★★★★★ 1/5

Trustpilot

I was happy and considering my stay as…

I was happy and considering my stay as if I’m in a 5 stars hotel. Till the checkout time.I received and emai if I wish to extend my checkout. And i do. Extending it till 2 PMThen on that morning, as usual visitor .. have all my stuff on the table like my laptop my passport my wallet. And went out for a coffee and breakfast, thinking that there will be no one will open my apartment, the. When i came back to pack my things. I found that someone was in my room, moving my bags, moving the stuff from the table!! Look like a cleaning thing. But the bad part is when they leave all this as is without cleaning or returning my stuff in its place (just to not let me feel that there is someone in my room) they decided to just leave.When i called the office. They were very professional and friendly. But again it was suspecious moment!

Ahmad · 26 February 2020

★★★★★ 5/5

Trustpilot

This was a great place to stay

This was a great place to stay. Taking the tube was super easy to get to where I wanted to go. Tube station 3 minutes away. Asking for directions the girls were super helpful and knowledgeable. Room was small, but satisfied my needs. I will definitely be back to stay next time in London. Thank you Monica, Siobhan and Sri!!

Fiona · 22 April 2023

★★★★★ 4/5

Trustpilot

Great apartment!

Fabulous location near buses and Earls Court tube station. The apartment is well appointed and very comfy. Great heating. The company management was extremely accommodating and very responsive. Although the flat is on the busy Cromwell Road, it is very quiet as it is located in the back of the building. Our only criticism is that the bathroom definitely needs updating and could use railings to support getting in and out of the shower (thus our rating of 4 stars instead of 5).

Fern · 27 November 2025

★★★★★ 5/5

Trustpilot

I recommend this agent, very nice!

This property service is the best, I had been finding for a room for a couple of month, but still cannot meet a good one. It was quite hard for me as a foreigner in term of negotiation and documentation. However, the agent I met, Sophie Mautner made it very simple. The very kind staff took care of me, she found the most suitable place for me within a very short time and also fair price. She patiently waited while I was making a decision without rush but usually followed up the progress. That made me feel so confident that this agent won’t leave me as another did before.And the property was perfect just like in the pictures on the website.

Chatchai · 14 December 2019

★★★★★ 5/5

Trustpilot

This apartment is exactly as pictured

This apartment is exactly as pictured: clean, sunny, bright, and modern. The bedrooms were perfect for our group of 5 - it's hard to find bedrooms that work when not everyone wants to share a bed. The bunkbeds were perfect. Earl's Court is a great location - lots of restaurants for eating out, plenty of markets to stock up the apartment, easy underground access to multiple lines. The property is managed by City Relay, with an office located nearby, staffed by a delightful team. They offer services such as luggage storage (if you arrive early in the am and can't check into the apt.). They helped us print tickets to a soccer match that we bought online. And when they realized we were celebrating a birthday, brought flowers and champagne!

MMC · 26 November 2019

★★★★★ 1/5

Trustpilot

So unprofessional and overpriced!

So unprofessional!! I booked an apartment (Kempsford Garden), but the booking procedures were too complicated and long, I agreed with them to meet at the apartment location to take the keys but they changed their minds last minute and when we went to meet the lady at the office like she instructed, she wasn’t there and her colleagues there didn’t even know who she was!! The location was basically the only good thing about the apartment. It wasn’t cheap at all and for what we paid, we expected at least for it to be clean! Extra issues: 1. It was moldy (the bedrooms), 2. There was hair on the beds, 3. The floor rugs were very old and full of stains, 4. The heaters were not working, it was very cold at night. 5. WiFi didn’t work which prohibited us from working on our laptops or connecting our phones. 6. The sofa had a lot of stains also which we had to cover by a bed sheet just to be able to sit on.7. TV wasn't working.

Larissa · 16 November 2019

★★★★★ 5/5

Trustpilot

Helpful, fair, friendly

I moved into a city relay apartment and they were very helpful from the viewing all the way through to leaving. They were quick to respond to my numerous emails and were always polite and friendly. Any issues I had were resolved quickly and I was pleasantly surprised by how much they actually wanted to help me. I had gotten used to bad landlords and renting agencies who never helped you once they got your money, but that wasn’t the case at all with city relay. Callum and Sophie were especially great, thank you!

Alexa · 10 October 2019

★★★★★ 5/5

Google

Thank you akim courail-jones for all your help in London City. Thank you for your Services and the answers to all of our questions. It was a passend stay in kings cross and with City Relay. The Appartement was verry nice with all thinks you need. Nothing missed. Clean and big enough for 4 people. Also the neighbourhood was perfect. Breakfastcafe, pub and tescomarket and the tubestation just a few steps (minutes) away. Very good location.

Bettina · 21 April 2024

★★★★★ 5/5

Trustpilot

Quiet and Convenient.

We also had a sudden cancellation of another London flat through Booking.com; not related to City Relay. Although it was all above board and for a good reason we had to find alternate accommodation quite quickly. I think we ended up with a much better deal with City Relay when we stayed at 'Earls Court Garden Gem' in June. The first night there, being so tired, we bought take away dinner at Waitrose to enjoy while sitting outside in the garden. When we walked out the door we were minutes away from Earls Court Tube Station and seconds away from the bus stop. Although we were on a busy road we weren't disturbed by any street noise. The only quibble is that the bedroom is very tight in space, but we managed. We were also relieved that we could leave our luggage at the City Relay Office until later in the day when our flight was due to leave. We hope that this lovely Garden Gem is still available when we return to the U.K. Thank you City Relay.

Kath · 21 July 2019

★★★★★ 1/5

Google

Awful experience with City Relay. Really poor communication. Flat was left a mess and not cleaned since the last people stayed. Check was only at 4pm on the day we booked it for. They keys were left 35 minutes walk away at a shop rather than in a safe box at the property. They wanted a copy of our passports before completing the booking and giving us access information without giving a reason. When we finally did they sent an information pack email saying it would cost another £50 to get the keys and no other information.

Nick · 22 January 2024

★★★★★ 4/5

Trustpilot

Good place to visit with family.

We enjoyed our stay and everything worked fine. We got great service from city relay and we felt like we were looked after. Location was good and appartment was very comfortable. I would maybe add some cleaning devices in the appartment (something to quickly brush the floors from breadcrumbs and dust from shoes. Also hooks in bathroom would be great so that you could hang towels to dry). But these things a small and definitely not absolutely necessary, but little things you notice :) Backyard neighbour or bar/hotel had a garden party with loud music but we were so tired after a day in the city that it didn't bother us. Holland rd is very busy during mornings but quiet at night so we weren't bothered by noise from the traffic. We had a good holiday and enjoyed London. Some nights we were too tired to go out so we had some tapas and prosecco at the appartment. This was fun:)

Lara · 22 June 2019

★★★★★ 5/5

Trustpilot

Excellent experience and highly recommended.

I had an excellent experience using City Relay company when I was recently looking for a new apartment in London. My agent Sophie Mautner was very helpful with running the process very smoothly for me. All my questions were answered very promptly and everything was dealt with with extremely professional level yet with a personal touch. All I can say is a big thank you to Sophie for helping find and to move in to my new home !

Svetlana · 26 November 2019