City Relay London reviews

★★★★★ 5/5

Google

We had a great time staying at this apartment! The location was really fantastic. We were already familiar with the area, but even for those who aren't, the location would be very convenient--lots of cafés and shops nearby, good transport to other areas, an easy walk to Kensington Gardens. As for the apartment itself, the size was good for a family of four, the kitchen was stocked with necessary tools for simple cooking, and the back outdoor area was nice to sit out in. Communication from the management company was also excellent. My one criticism would be that some things in the apartment felt like they needed minor repairs. Screws were loose on some of the furniture, a bathroom door handle was loose and fell off, a light switch cover fell off, one curtain seemed to be hanging by a thread from its rod, and a fuse blew a couple of times for no apparent reason. None of this was major, but it did make me feel worried about breaking things that were already on the verge of breaking and then being held accountable, so I couldn't feel totally relaxed! If these minor repairs are made, there would be nothing to complain about! On the whole, the apartment was great and we would definitely stay here again on another visit to London.

Abigail · 24 September 2023

★★★★★ 1/5

Trustpilot

Terrible experience

gave these guys my listing for 2 months , almost 0 bookings , countless excuses , they never reduce my price even though i asked for this several times via email , had to pay for review and onboarding things that just seemed like a scam , Terrible experience no accountability just excuses , ended up privately renting my property as this experience was so terrible , still chasing money due

Seamus · 16 December 2025

★★★★★ 5/5

Trustpilot

Great Team of people!

Had excellent service from City Relay, (as a tenant!). From start to finish, City Relay had great customer service and I was supported every step of the process, a process which was almost entirely new to me. Eleni was especially great, always getting back to me very quickly and supporting my offer process when I had problems on my end. From the viewing to the referencing process, Eleni provided me with the help I needed whilst I had a lot of other things going on in my day-to-day life, and it was great to not have to worry so much about this tenancy due to knowing that I had her help in the background. I would highly recommend City Relay, and I especially want to thank Eleni and Saadqiah for their help throughout!

Chris · 4 September 2023

★★★★★ 5/5

Google

The flat in London was spectacular! The location couldn't have been better. It was a short walk to the underground, and to restaurants and markets. The coffee machine is top notch, the private patio wonderful and the front windows let in …

Penny · 2 April 2026

★★★★★ 4/5

Google

Had a really good experience staying here. Can’t give a perfect score cos I’m sure there’s always room for improvement but it’s close to perfection. Location - the best! So near to Lizzie line and Barbican . Transportation was a breeze . Near to eating places and places of interest . Apartment- temperature was perfect. We came in July , weather was kind . Equipments & appliances - frankly we didn’t use any except for the electric kettle and iron but I’m sure everything works fine . Furnishings- it was okay. Comfortable and not too worn out. Stayed there for 10 nights , really felt like our tiny , cosy home away from home. Our daughter’s flat is nearby so that’s a plus point , made it more homely than ever. Good choice !

Ro · 25 August 2023

★★★★★ 5/5

Trustpilot

The jewel in Earl's Court

The studios are well maintained and clean. That is the most important thing. The cleaner's timing could improve but they do a good job so i can't really complain too much. As I've said before, it's not the cheapest nor is it the most expensive but the ideal location, cleanliness and safety factor makes up for the price. The Star of the premises has to be receptionist Siobhan Quirk who has continuously proved to be efficient, kind, helpful with a touch of good humour and completely unfazed by any problems eg. the fire alarm setting off. Top marks to her as she really makes our stay hassle free and enjoyable.

Tean · 7 August 2023

★★★★★ 5/5

Trustpilot

When visiting London we will look for a City Relay property first!!!

Our stay at a City Relay property was wonderful. We had already spent 5 days in London but wanted to try a new location to explore more of the city. City Relay had a great property available in a very quiet neighborhood and even handled us having a late check in. Building was clean with modern finishes and updated security. On premise gym was a plus and was very well equipped. We would definitely stay in a City Relay property again.

Alex · 29 July 2023

★★★★★ 4/5

Google

Solid accomodations (Spa Road in Bermondsey), generally centrally located to the Tube and bus stations, quiet and private, no disruptive neighbors, very secure multi-lock entry both by fob and regular key, great soaking tub, nice balcony (although too chilly outside to really use), kitchen with all the amenities. There was a slight hiccup wherein City Relay almost made a bag dropoff at my apartment instead of another one, but they were responsive by AirBnB app to ensure it wouldn't happen again. Also, lots of crumbs in the kitchen chairs. Was able to check in 2 hours early (but note there is a fee for this). Overall, it's a standard, new build apartment, so no English charm, but it did the trick for a 5 day stay in Bermondsey (and Diamond Cafe down the block was great!). Would recommend.

Andrea · 26 July 2023

★★★★★ 5/5

Google

I have been staying at Room 105 Philbeach Gardens since 04th June 2023 and have extended my stay twice since then. I find the studios to be well designed and equipped for a comfortable and pleasant stay. There is also a difference in room price budgets to suit everyone. It may not be the cheapest accommodation you will find, nor is it the most expensive. What you will find is that the place is very clean and the location is safe, central and perfect for all connections within the city of London. But most important of all and central to all this is the key staff at the reception, Ms SIOBHAN QUIRK. Siobhan has proved to be the most helpful, patient, kind and considerate person in helping me with settling in the area, even taking photographs on the street and also deciding which rooms to book while I was considering my extension to stay. Everything Siobhan did was quick and professional, sometimes with a perfect touch of humour. Siobhan gives Philbeach Gardens joy and a distinct character to stay in. With that, I thank you all especially Siobhan for making my stay a pleasant one. I will certainly recommend this place to any friends coming from overseas requiring good accommodation.

Tean · 26 July 2023

★★★★★ 5/5

Trustpilot

Fantastic apartment in Notting Hill

The apartment is huge : beautiful with heigh ceilings, renovated, clean, well decorated and equipped in a terrific location, close to Westbourne Grove and so to lots of great restaurants, shops and underground. The bed for 2 people is very comfortable and the sofa in the living room can be used for 2 other people. There is in addition a private terrace where you can even see a squirrel from time to time ! Completely quiet and safe in the neighbourhood. The kitchen was equipped with everything we needed, including a nice assortment of breakfast items provided by the host. Host was very helpful and communicated via WhatsApp in a timely manner. Our stay was awesome. Highly recommended !

Sabine · 20 July 2023

★★★★★ 5/5

Trustpilot

Really cute house, really clean and homely

Really cute house, location superb. You really feel home from home. Kitchen really well equipped. Has everything you could want/need crockery and utensil wise. Dishwasher, washing machine. Sweet garden. Nice touch leaving complimentary d/w tablets, tea and coffee sachets. There is a Sainsbury local a 2 min walk away, (FYI). Check in was painless, met by representative from City Relay to handover keys. Also, City Relay comms and contact during stay, faultless. On hand and contactable for any support. I’m sure they must set the standards of the letting criteria. House is really clean as well, that was a big win from us. Can't fault anything about it.

The · 12 July 2023

★★★★★ 5/5

Trustpilot

Siobhan is the best!!

Honestly, my upmost gratitude and huge thanks to Siobhan (i hope thats spelt correctly) and her weekend assistant on reception, apologies for forgetting her name. 🤦🏻‍♂️Siobhan was wonderful and made my 2 week stay a very pleasurable experience. She went out of her way to make sure my stay went smoothly. I extended my dates and i was there for 2 weeks in the end. Everything was wonderful. Clean environment, great location (philbeach gardens building) and the room had all the amenities i needed for a temporary stay. I was very happy. My only gripe was the mobile door lock app..real pain in the ass if your phone battery dies. And also the bathroom sinks are waaaaaaay too small. Other than that i would recommend the philbeach location very highly! Thank you for everything. 🙏🏻

Ivan · 26 June 2023

★★★★★ 5/5

Google

A very comfortable apartment, equipped with everything you need for a longer stay for up to 4 people. Very comfortable bed in the bedroom. Everything consistent with the description and photos. There are numerous shops in the area, and opposite the entrance to the building there is a bus stop towards the city. Metro station approximately 200 m from the apartment. CityReley was a great host, especially Mutinta and Akim 😀 Thank you for your help and I will be happy to use your services again.

Wioletta · 21 June 2023

★★★★★ 1/5

Google

STAY WELL AWAY DO NOT USE WORST HOTEL EVER !! Booked a room for my elderly father who was coming from Cyprus for my wedding . After booking we was informed its digital key only to access the building and his room . We then informed the company that my father is elderly and frail and would find it dificult to use the digital key on a smart phone etc . Nothing was done to accommodate my father . When arriving at Heathrow early hours the app to use the digital key wasn't working on his phone and he woudnt be able to get in his room . We called the helpline and my elderly father was advised to stand outside on the streets of London at 1 o'clock in the morning a d wait for locksmith . Then was told after waiting over a hour that the locksmith coudnt do anything as its a digital key access . After hours of back and forth on the helpline I managed to get the app working on my phone so he could go in and sleep . When we entered there is no reception for him to talk to . No elevator and his room is 3 stories of stairs high.y father has severe back and knee problems and they was informed of this prior his arrival. After struggling to get my father up 3 flights of stairs inside his room there stairs to his toilet aswell. He slept there that night and was waiting for me to arrive next morning to let him out as he didn't have the digital key. We decided that if they can't give him a key to get in the building and a ground floor room then we would love immediately to go else were and ask for a refund . After waiting for hours outside the building for someone to come and talk to us about this problem someone from company informed us they coudnt help us so we was forced to leave having only stayed a few hours in the room but was told on Monday we would receive refund . Now we are being told that we won't be getting a refund due to company not having to advertise about were room is located werher it has a reception onsite or about the digital key . So having only stayed a few hours in room they have stolen £650 off me . Stay well well away from this scam of a hotel .

Pizza · 21 June 2023

★★★★★ 4/5

Google

My 2 friends from Australia stayed at this apartment. They loved the clean apartment in a such an vibrant area near St.Pauls..Only 1 complaint,they had to download an app to gain access to the apartment and their mobile numbers had to be synced to the app for this to happen.As they were travelling from Australia , they were only notified they could do virtual checkin whilst they were en-route .That did not happen.They contacted City Apartments when they arrived at the property, and George was more than helpful to get everything sorted,though it took 30 minutes for this to happen..My friends also told me they had given guidance on check in to 2 other couples who also stayed there during my friends two week stay. Please it more clear on your website about the checkingin process so your guests will know what to expect. As you can imagine ,having been airborne for 24 hours before arriving in London very tired,,standing on a pavement doing a virtual checkin was not the best experience for my friends.

Celtic · 21 June 2023

★★★★★ 5/5

Google

We had an amazing stay at a flat in London - Battersea. Akim with guest relations made sure everything went smoothly, and was super flexible with timing and made our check-in easy. I had a few questions after check-in and they replied quickly and even provided local recommendations and transport info. Monica and Matilde were helpful as well. The flat itself was beautiful and incredibly well-appointed, especially the kitchen. Everything was brand new and there wasn’t a time we didn’t have something we needed. Thanks again City Relay team!!

Ashley · 21 June 2023

★★★★★ 5/5

Trustpilot

I had visited London with my 3 year old…

I had visited London with my 3 year old guy , and we were looking for comfortable apartment with easy access. The host made arrangements to our late flight so we could easy pick up keys and be with miners in the property . Property was as advertised ,clean and comfortable , even they had left us with bottled water ! Host was very responsive , even if I was texting late in the evening , they would help us and sort things out . Comfy bed , lovely area , private zone , shop are close !

Jana · 10 June 2023

★★★★★ 5/5

Trustpilot

I had a pleasant stay with City Relay…

I had a pleasant stay with City Relay in London traveling with 3 year old kid :) Apartment was clean and had clear instructions how to find it ! it was very sweet gesture when at the arrival i found bottled warm water on the kitchen counter and cold in the fridge . thank you host for being super supportive 24/7. Absolut star Cornelia, Georg , Mutinta and Shara. thank you for making our stay comfortable and calming .

Jana · 14 June 2023

★★★★★ 5/5

Trustpilot

City Relay was very responsive to my…

City Relay was very responsive to my questions. They worked with changes in our arrival schedule so there were no worries. Someone was always available to answer questions. One thing would be to have a property manual available, online or hardcopy (I looked), with property details. lIt would have avoided questions and frustration. The property was nice, in a good location with train, shopping and dining within steps of the location. The apartment is on the third floor, no lift. The stay made our holiday enjoyable.

Kenne · 1 May 2023

★★★★★ 5/5

Trustpilot

Excellent Apartment

It was an excellent and enjoyable stayThe apartment is wonderful and fully equippedComfortable and warmProvides linens, towels and electrical appliancesThe balcony view is very beautifulI loved the apartment and it felt like homeI look forward to staying there on my next visitI liked the quick response from the staffBut please solve the problem of draining water in the tub . Thank you ,, Special thanks to Akim for his cooperation and kindness

Manal · 27 November 2023

★★★★★ 5/5

Google

Amazingly located appartment, perfect for a long weekend in London! Everything is in close distance and we walked to most of the places we wanted to visit. Wish my bedroom at home had a mirror with as good as lighting as the one in this appartment 😉 Also 5+ for the cleanliness!

Kerstin · 10 November 2025

★★★★★ 5/5

Trustpilot

We stayed at one of their apartment near Highgate

We stayed at one of their apartment around north London for a week and it was an amazing experience. The apartment was very clean, tidy and well supplied. It is exactly the same as we spotted it on Airbnb and we were extremely delighted. One of their agent Natalie was already communicating to us before check-in to ensure we are taken care of when we arrived. She was nice, professional and guided us to all the details that we should note when using the apartment. Thanks a lot Natalie.

Lachlan · 16 February 2023

★★★★★ 5/5

Trustpilot

Highly recommended

I would love to share my experience with City Relay with those who plan a journey to London, because it might be of a great help to know that this company has a wide range of available apartments all over the city where you can stay for short or long period of time. I was recommended by a friend, and I stayed in one apartment in the Clapham Junction area for 3 months. I was amazed by how the apartment was well equipped, clean and cozy. When I arrived for the first time, the staff made me feel very comfortable and helped me to understand how everything works. I would like to thank especially Akim Courail, who was very kind and responsive, helping me out every time I had a request. I would recommend this company to anyone who is in search of an available property in London right now.

Alisa · 29 January 2023

★★★★★ 5/5

Google

Nice, well located appartment with all the nessecary equipement. It is clean and well taken care of. Breakfast restaurants are just around the corner and the glass windows make it spacious. Nearby park is a big plus and the neighbourhood is quiet for it's location. Picture was made from the livingroom.

Bastien · 10 November 2025