Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have rented out my flat from City…
I have rented out my flat from City Relay. They are very professional and I was very satisfied. Reference Check and Check-in completed smoothly and quickly.I would like to especially thank Eleni, who communicated with me throughout the whole process.
Mr · 9 October 2023
Agent replied · 12 June 2024
Hi Omer,Thank you for taking the time to share your positive experience. We are thrilled to hear that you found our services professional and that your reference check and check-in went smoothly and quickly.We greatly appreciate your kind words, and we will make sure to pass on your special thanks to Eleni for her excellent communication throughout the entire process.If you ever need assistance with renting out your flat or have any more feedback in the future, please don't hesitate to reach out. We are here to help.Best regards,City Relay
★★★★★ 5/5
TrustpilotWe thoroughly enjoyed our stay in…
We thoroughly enjoyed our stay in Notting Hill! The key pickup was easy, the flat was perfect for our needs. Thanks to Akim & the City Relay team for answering our questions quickly and accommodating our needs for a second set of keys as we were on separate schedules while in London. A great overall experience!
Carrie · 26 August 2024
★★★★★ 5/5
GoogleThank you so much Akim for your help in helping us settle in . Our group really enjoyed our stay . Akim was really attentive and reply messages asap .And he made sure our stay at the property was comfortable and problem free. 5*****
Anna · 21 June 2023
Agent replied · 20 June 2024
You're very welcome, Anna! We're thrilled to hear that you and your group enjoyed your stay with us and that Akim provided you with excellent service.
We'll be sure to pass on your kind words to Akim and the rest of our team. Thank you again for choosing to stay with us and we hope to have the opportunity to welcome you all back soon!
★★★★★ 5/5
TrustpilotIncredibly professional team
From the first call I had with the team at CityRelay, they really stood out from other letting agencies. They’ve been professional, quick to respond, super knowledgeable and very kind throughout the whole onboarding process.
CM · 29 July 2026
★★★★★ 5/5
TrustpilotGreat experience with CityRelay
Thank you CityRelay for your prompt, efficient and friendly responses. You made our check in and check out very easy. The glad had all the essentials and the location is great to explore London. An elevator is an added bonus when moving luggage.
Natalie · 29 June 2023
Agent replied · 12 June 2024
Thank you for your positive feedback, Natalie! We're glad to hear that you had a great experience with CityRelay. Providing prompt and friendly service is important to us, and we're happy to know that we made your check-in and check-out process easy. We appreciate your kind words and hope to host you again in the future!
★★★★★ 5/5
TrustpilotThe position and the confort of the…
The position and the confort of the house are two points that made the journey perfect for me and my family. The things that didn’t work were :warm water in one bathroom,the dishwashe’s door Thanks Simone
Simone · 20 December 2023
Agent replied · 12 June 2024
Thank you Simone, we really appreciate your comment and your feedback regarding the property. All has been taken into account and sorted for the following stays. We hope to see you again soon!
★★★★★ 5/5
TrustpilotBeautiful Spacious Property
The property was beautiful and clean. The process from booking all the way to check out has been amazing. There was always someone on the WhatsApp message if we had any queries. The house is right next to a lovely wine shop and only 5 minute walk to underground. Would definetely book again
Marcy · 26 September 2024
★★★★★ 5/5
GoogleThe stay was amazing, the service provided by city relay and specifically by Akim was very much appreciative . The checkin and check out was organised very smoothly and the place was very clean and was equipped with each and every amenities needed
Parth · 21 June 2023
Agent replied · 20 June 2024
Hi Parth :)
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your stay was amazing and that Akim provided you with excellent service. We're glad to hear that the check-in and check-out process was smooth and that the place was clean and well-equipped with all the amenities you needed.
We'll be sure to pass on your kind words to Akim and the rest of our team. Thank you again for choosing to stay with us and we hope to have the opportunity to welcome you back soon!
★★★★★ 5/5
TrustpilotSiobhan is fantastic
Siobhan is fantastic; always upbeat and a joy to interact with, she provided a ton of help and insight about the area that made my trip better. Overall the accommodations are nice, clean, and well located; but Siobhan makes it a 5 star experience.
Ryan · 22 May 2023
Agent replied · 12 June 2024
Dear Ryan,Thank you for sharing your positive experience with us and your overall satisfaction with the accommodations. We're delighted to hear that Siobhan's upbeat and helpful nature made your trip even better. Providing excellent service and insightful information about the area is what we strive for, and we're thrilled that Siobhan exceeded your expectations.We greatly appreciate your kind words about the cleanliness, quality, and location of the accommodations. It's our goal to ensure our guests have a comfortable and enjoyable stay.We will make sure to pass on your feedback to Siobhan and acknowledge her for her outstanding service.Thank you for choosing to stay at our place, and we look forward to welcoming you back in the future for another memorable stay.Best regards, City Relay
★★★★★ 5/5
GoogleWe had a fantastic stay! The flat was wonderful, clean, and comfortable, and the service from City Relay was top-notch from start to finish. Highly recommend!
Paweł · 21 September 2026
★★★★★ 5/5
TrustpilotLovely studio near Earls Court
Check in instructions were very clear, staff were super friendly and helpful (thank you Monica!), and premises were clean and tastefully decorated.Plus easy access to picadilly and central lines meant this was exactly what we needed. 10/10 would recommend to a friend!
Godefroy · 9 July 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave such a positive review, Godefroy. We're thrilled to hear that you had a lovely stay in our lovely studio. We're glad that our check-in instructions were clear and that our staff, especially Monica, were friendly and helpful throughout your stay. It's so great to know that you found the premises clean and tastefully decorated. We're also pleased to hear that the easy access to the Picadilly and central lines was convenient for your needs.Thank you for recommending us to your friends. We greatly appreciate your support and would be delighted to welcome you or your friends back in the future.Best regards,City Relay
★★★★★ 5/5
TrustpilotFive stars
My experience has been excellent from the day one to the last minute of my staying with City Relay. My contact with Akim has been efficient and although no problems have occurred I’m confident that Akim will have resolved it professionally. Looking forward to returning with City Relay.
Patrizia · 30 December 2022
Agent replied · 12 June 2024
Hi Patrizia,Thank you for taking the time to share your positive experience with City Relay! We are glad to hear that you had an excellent stay and that Akim provided efficient support throughout. Our team always strives to ensure our guests have a comfortable and hassle-free stay. We look forward to welcoming you back soon!
★★★★★ 5/5
TrustpilotI had a great experience working with Saadiqah
Saadiqah was very proactive, always quick to respond, and her friendly attitude made the whole process much easier. I really appreciated her support and professionalism throughout, highly recommend!
阿田 · 27 July 2025
★★★★★ 5/5
GoogleWe came to celebrate my daughters birthday.The apartment was as described and shown on the pictures. Very spacious, ample room for 6 adults. The apartment had everything we needed. It's a walking distance to the train station, making it very easy to get into cental London. Local shop also at hand to fill the fridge with essentials. Akim was always at had to help with any enquiries.
Sharon · 23 December 2023
★★★★★ 5/5
TrustpilotThe staffs are very responsive ..
The staffs are very responsive ... Shara and Melissa were very helpful to give us assistance The location was great and it has many access to the transportation to go around londonThe facilities and amenities all worked well
Denny · 12 October 2023
Agent replied · 12 June 2024
Thank you for sharing your positive experience, especially Shara and Melissa. It's great to hear that they were helpful and that you found the location and transportation access to be convenient. If you ever plan to return to London or need further assistance, don't hesitate to reach out to City Relay. Your feedback is appreciated, Denny!
★★★★★ 5/5
TrustpilotSmooth and easy booking with City…
Smooth and easy booking with City Relay. Good communication and support. Apartment was great and we very much enjoyed our stay. Akim was great and we will be happy to book again. Would definitely recommend. Thanks
Magic · 29 November 2023
Agent replied · 12 June 2024
Thank you for sharing your experience with us, Magic! We're delighted to hear that your booking process with City Relay was smooth and easy. It's fantastic that you enjoyed your stay in the apartment and that Akim provided great support during your time with us.We appreciate your recommendation and look forward to welcoming you back again for another enjoyable stay!Best regards,City Relay
★★★★★ 5/5
TrustpilotExcellent apartment for two travellers…
Excellent apartment for two travellers with everything needed for a short or even an extended stay. Location is very convenient for bus and underground connections. You need to be at ease using an app on your phone for access, which goes off promptly at your departure time! Many thanks to Monica for sorting out my locking myself out, the WhatsApp help seems a bit impersonal, but the reply was prompt and got us on our way very efficiently. The street is quite busy at night and there is quite a lot of light.
Alpinepass · 18 December 2022
★★★★★ 5/5
GoogleThe location is very good. Close to Earl's court station. The house is beautiful in design. Getting in and out of the house is very easy. It is good in terms of cleanliness, but I think it could be better. I would like to thank Akim from the City relays team. He answered our questions quickly. 👍 …
Bahadır · 19 June 2024
★★★★★ 5/5
GoogleSpecial thanks to Akim Courail for making our stay comfortable specially when we needed a minor fixing. He was very prompt. Check in was smooth even though we arrived late at night. Look forward to staying with City Relay again - soon.
Gita · 21 June 2023
Agent replied · 20 June 2024
Thank you for taking the time to share your positive feedback with us, Gita! We're thrilled to hear that Akim was able to assist you promptly and make your stay comfortable, especially with the minor fixing. We'll be sure to pass on your kind words to Akim and the rest of our team.
Thank you again for choosing to stay with us and we look forward to welcoming you back soon!
★★★★★ 5/5
GoogleHad a good experience with an AirBnB stay. Akim and his team were responsive to our questions when checking in, and also responded quickly when we had a minor issue with the bathroom.
The property was maintained well and clean on arrival. Checkout was simple and didn't require a lot of steps.
Darshan · 22 September 2024
★★★★★ 5/5
TrustpilotCity Relay have been excellent to work with
City Relay have been excellent to work with. They combine professionalism with real attention to detail, and I’ve felt throughout that my property is in very safe hands. The team are responsive, thoughtful, and clearly experienced in what they do. It’s a pleasure working with them.
Leila · 27 April 2026
★★★★★ 4/5
TrustpilotA fine experience
A fine experience. The location, near Earl's Court, was quiet and comfortable. All of our needs were provided for, including a fine set of cookware. Everything was clean, if a bit shopworn. The sofa, a convert-a-bed, was not too comfortable and the toilet was noisy. These were minor discomfort because everything else was fine, especially the kitchen area and the bedroom. A very cost-effective way to travel.
Ronald · 29 September 2017
Agent replied · 12 June 2024
Dear Ronald Schorr, Thank you for taking the time to leave such a nice review. Apologies for the late reply. We are very happy to hear that you had a great stay in the apartment. We have noted your remarks and made the necessary changes to make the flat more comfortable. We sincerely hope to have the pleasure to host you again in the future! Kind regards, City Relay Team
★★★★★ 5/5
TrustpilotA perfect London get-away
We throughly enjoyed our City Relay flat in London during a recent short get-away to explore the city. The flat was exactly as described - comfortable, clean, modern, well stocked and centrally located. Akim and his team were incredibly responsive throughout our stay which only enhanced our overall experience. I will definitely be looking to CityRelay first for our future accommodation needs in Europe.
Karen · 4 February 2024
★★★★★ 5/5
TrustpilotDear Trustpilot.
Dear Trustpilot.Please be advised of all the wonderful assistance and support from the team at City Relay.A Special thanks to Lady Eleni Grigoriadou for her fabulous collaboration on my new accommodation. And her frequent attention to my Housing needs.Kindly thanking you all
Elivar · 31 May 2023
Agent replied · 12 June 2024
Thank you for your kind words and feedback, Elivar. We are thrilled to hear that you had a positive experience with our team at City Relay, especially with Eleni. We take pride in providing excellent assistance and support to our guests, and it's great to know that we could meet your housing needs effectively.Your appreciation is truly valued, and we will make sure to pass on your thanks to Eleni and the rest of our team.Thank you for choosing City Relay, and we look forward to serving you again in the future.
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