Churchill and Mathesons Estate Agents reviews

★★★★★ 5/5

Google

I recently bought a property through Aaron Jooste at Churchills & Mathewson (East Acton branch), and I was impressed with his work throughout the process. Even though he represented the sellers, his approach was fair, transparent, and …

Anna · 16 February 2026

★★★★★ 1/5

Google

My experience with Churchill Mathson has been disappointing due to a lack of transparency, communication, and fair treatment. The major issue occurred when our full deposit, exceeding 2k, was withheld without prior communication or information about the inventory check. We only discovered this when we initiated follow-ups, making the process of retrieving our deposit an ongoing hassle. Additionally, the agency seemed to prioritise the landlord's interests, charging extraordinary fees for maintenance issues that should rightfully fall under the landlord's responsibility. Unfortunately, the agency did not adequately protect our rights as tenants during this process.

H · 27 January 2024

★★★★★ 5/5

Google

My wife and I recently bought our first new flat with them. It was amazing to deal with Mirco. From the beginning until the end of the process he has been helpful, kind, polite, professional, funny and humble. His friendly approach made us feel comfortable during a stressful process with the solicitors. Alina too from the emails has been really polite and professional. We felt treated like human beings, not just business. Strongly recommend dealing with Mirco and this company.

Luca · 18 October 2024

★★★★★ 1/5

Google

What had initially began as a good relationship with Churchill & Mathesons quickly soured. The flat was handed to me in poor condition, fairly dirty with foul smells coming from the fridge. I went a full year with broken windows in a flat I …

Kevin · 16 November 2025

★★★★★ 1/5

Trustpilot

Avoid if you value your own money

What had initially began as a good relationship with Churchill & Mathesons quickly soured. The flat was handed to me in poor condition, fairly dirty with foul smells coming from the fridge. I went a full year with broken windows in a flat I was renting, which was unaddressed in my time there. I also flagged a series of issues with the flat during my time there, generally related to condition, all of which were ignored.

Kevin · 18 November 2025

★★★★★ 5/5

Google

Oliver did a fantastic job finding a flat for me and negotiating with the landlord to get the best outcome for both parties. Cannot thank him enough for the help!

Miruna · 16 March 2026

★★★★★ 5/5

Google

Our moving process and documentation work was very smooth and was well taken care of professionally and promptly.. happy with the service..!! :) Also ,Thank you Oliver for making our moving to new house faster and smoother..!

Monika · 9 August 2025

★★★★★ 1/5

Google

My experience with this agency has been extremely disappointing. The staff were unprofessional, uninformed, and unwelcoming throughout the process. I paid a holding deposit under the impression, based on standard practice and past experience, that the property would be held for me. However, it was not. I was later told this was a "favour" on their part, when in reality, it seemed more like a strategy to keep me as a backup option in case they didn’t receive a better offer. Communication has been consistently poor. I was repeatedly told someone would call me back, yet no one ever did. I’ve had to chase them from day one, and there was little to no effort made to keep me informed. The lack of coordination and internal communication within their team caused a lot of confusion and frustration. Overall, this agency left me with a very negative impression, and I would not recommend them based on my experience.

Agata · 29 August 2025

★★★★★ 5/5

Google

Very helpful and professional throughout the process, Kamal kept me updated and give me valuable advices on each step . I recommend this state agency for any property's porpoise

Classic · 5 June 2024

★★★★★ 5/5

Trustpilot

Would like to give a big thank you to…

Would like to give a big thank you to oliver from the Acton branch for all your help and patience and guiding me thru all the red tape and securing my new flat . Thank you

Phil · 10 July 2026

★★★★★ 5/5

Google

Had a great experience with Churchill! A big thank you to Oliver for his outstanding service professional, helpful, and dedicated throughout the process. Highly recommend!

Vishnu · 29 August 2025

★★★★★ 1/5

Google

Landlords: Think Carefully Before Using This Letting Agency As a concerned resident in a building where this agency has repeatedly let out the same property, I feel it’s important to share my experience for the benefit of other landlords. On more than one occasion, tenants placed in the flat by this agency have caused ongoing issues for neighbouring residents, most notably due to frequent, strong smells of marijuana at all hours, from early morning through to late at night. These disturbances have been reported to the police, the building management, and the local council due to their impact on the wider community. While I do not know what vetting processes this agency uses, I believe these repeated incidents raise serious questions about tenant screening and ongoing management. The landlord in question is now at risk of being in breach of their leaseholder obligations due to the behaviour of the tenants, which could have legal and financial consequences. To anyone considering this agency to manage their property: I urge you to think very carefully. In my experience, the surrounding community has suffered from the apparent lack of due diligence, and this has had a lasting negative effect on the environment for other residents. I hope this feedback is helpful to landlords who care about protecting their property and maintaining good relations with their neighbours.

Lady · 22 May 2025

★★★★★ 5/5

Google

One of the best independent estate agents in West London highly recommend recommended for commercial property.

Irfan · 16 March 2026

★★★★★ 5/5

Google

Where shall I start? Excellent support and service was provided when I needed the most. Desperately looking for a home as my flat was flooded this winter. I had contacted several Estate agents. Churchill Estate agents team came as saviours in helping me find an alternative residence in short period. Agent Mia Goncalves was pleasantly courteous & helpful in sorting out all the paper work and legal jargon of property transactions. Right from arranging the multiple viewing to the handing over the keys, every process was done efficiently. Would highly recommend. Thank you so much for the amazing service. All the best

S · 13 June 2022

★★★★★ 1/5

Google

Nobody knows what they are doing there. I had to call several times to be able to get a simple information. Wast of my time.

Adriano · 12 December 2025

★★★★★ 1/5

Google

Poor letting experience. Poor automated referencing service they use which came up with vague reasons for failing our reference even though requirements were fulfilled. Agency is aware of these problems as it must be common for them with client so they tricked us into a contract to ensure we don’t get our holding deposit. Stay away from these thieves

Alex · 14 January 2024

★★★★★ 1/5

Google

Poor letting experience. Poor automated referencing service they use which came up with vague reasons for failing our reference even though requirements were fulfilled. Agency is aware of these problems as it must be common for them with client so they tricked us into a contract to ensure we don’t get our holding deposit. Stay away from these thieves

Mazidi · 28 December 2023

★★★★★ 1/5

Google

They took my holding deposit and tried to get away with it. Rude staff and the director Andre is not even bothered to care about the situation. Only to explain the reason of not returning the deposit because my employer couldn't provide my comeback date being on furlough and that references have been paid for. WHY would you even invite me to pay a holding deposit and sign a draft contract when you know that my furlough situation is not going to pass the referencing stage? This should have been the first question before even going to the viewing.NegativeQuality, Professionalism, Value

CY · 13 June 2021

★★★★★ 5/5

Google

This was our first experience with a letting agency in uk. I have to admit that we were a bit afraid at the begining of the process. But Shehzaad was here to respond our questionsand helped us to deal with paperworks. He was here from the begining with the viewing to now dealing with few things after our moving. It would had been easier and reassuring to check the inventory together but it had been made before without giving us the choice. We had a short time delay to move so it is maybe the reason. At the end everything had been managed perfectly in time and we still in contact with Shehzaad who is a very professional and helpful agent. I recommend him for sure!

Marion · 13 June 2021

★★★★★ 5/5

Google

Churchill Mathesons Estate Agents did a great job at finding me a suitable tenant for my flat swiftly in the Covid-19 climate. Shehzaad, in particular, was very responsive throughout the whole process and resolved a number of teething problems for me such as the boiler not working and intercom issues at the Flat. Shehzaad is very professional and responds to all instructions and correspondence promptly. It is clear that Shehzaad is dedicated to his role, and this is evident in his approach, as he always ensures that both the tenant and I are content. Thank you very much Shehzaad for your time and efforts.PositiveResponsiveness, Professionalism

Y · 13 June 2021

★★★★★ 5/5

Google

The customer service that I received from Churchill Mathesons Estate Agents was quite simply outstanding. I was particularly impressed with their Lettings Negotiator Malique Crosdale, who I found to be professional & friendly, knowledgeable & diligent but most importantly sincere in his willingness to support the customer every step of the way. This in turn ensured that my experience was as positive and as pleasant as could be. As a customer you really cannot ask for anything more. Evidently Malique is an asset to the company and one of the reasons why I would highly recommend Churchill Mathesons Estate Agents to anybody requiring similar services. Marks out of 10? I would give them 11!PositiveResponsiveness, Quality, Professionalism, Value

Frederick · 13 June 2021

★★★★★ 5/5

Google

Delighted with the level of service as well as results. Can highly recommend the Churchil Mathesons SEstate Agents. Luis Gaudencio was absolutely exceptional. His determination to get the job done could not be faulted. its due to his comitment and personal care that we achived such brilliant results. Selling/ Renting property is stressful, the current market is challenging adding to the pressure. However Luis found the most suitable tenant not only for one of our commercial property. but also found a very suitable tenant for our second property, just ust befire the lease was due to expire. A huge thanks to Luis we didnt have our peoperty empty even for a short time. Two of our properties were leased out in a very short time of going on the market. The team at Churchil Mathesons are just amazing and great at their job. Having had such a wonderful experience of dealing with Churchil State Agents. We would recomend these people to everyone. Their professionalism, support, regular communication and honesty were very much appreciated. The manager Andre was very understanding and coprative throughout our dealing. Andre gave us even better deal with our second peoperty. We feel we made the right choice to commission them. The service we received from Luis was first class throughout. Thank you Luis and Andre. Durdana and Faisal xPositiveResponsiveness, Professionalism, Value

Durdana · 13 June 2021

★★★★★ 5/5

Google

fantastic job done by oliver.

Nari · 16 March 2026

★★★★★ 1/5

Google

I enquired about two properties ( studio flats) and was contacted shortly after by Malique first and Shehzaad, who were kind and available to help. Unfortunately, I never heard back again after calling and chasing. Now, I understand there are some requirements they would like you to meet but I don't think it is fair to deny the opportunity to find a place to someone because they are still Building their credit history, young or do not earn 100K. I have a stable job (not too bad of a salary), I'm only looking for places I can afford obviously and trying to start from somewhere. It would have been great to discuss any other solutions like a garantor or playing some months in advance or others. Funnily enough, when I asked my partner to call he was not ignored.

Gaia · 13 June 2022