Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotLethargic service
This company does not nothing for tenants after moving in and are extremely unresponsive when it comes to returning deposits. I had to email the landlord directly to get my deposit returned. It took over 5 weeks to get my money back.
AS · 1 November 2022
Agent replied · 17 November 2023
Hi there, we're sorry to read of your experience and thank you for responding to our request for further details. We have escalated this to our Property Management team for further investigation and will provide you with an update shortly. ___Updated Response:Hi AS,Thank you very much for your patience whilst we investigated this matter. Unfortunately the process was delayed by the landlord review when you moved out, and the further discussions between them and yourself to resolve a disagreement around charges. Rest assured, we tried our very best to speed up this process and release your deposit as quickly as possible, sincerest apologies if it seemed like we were unresponsive, that’s certainly not how we want our clients to feel. We wish you all the best, and please do not hesitate to get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotJuliette Dartois provided an amazing…
Juliette Dartois provided an amazing experience whilst I was doing my apartment search. Highly recommend!
Himi · 26 August 2024
Agent replied · 29 August 2024
Hi Himi, we love feedback like this! Thank you for sharing your experience with Juliette and we wish you all the best for the future!
★★★★★ 5/5
TrustpilotExcellent help
My experience has been extremely positive. Tamara Price at Chestertons South West lettings was really helpful in showing us the property and explaining the process of renting in London (which we were new to). We were well received and given helpful advice with prompt and accurate responses throughout. Highly recommend.
Jamie · 28 September 2021
Agent replied · 17 November 2023
Thank you for sharing your feedback Jamie. We appreciate your comment.
★★★★★ 5/5
TrustpilotHad a great experience working with the…
Had a great experience working with the JP team (especially suzan & Matt)! They are super speedy at responding & very helpful as well as thorough!
Philly · 29 January 2024
Agent replied · 6 February 2025
Dear Philly,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Matt will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleAs a landlord, without doubt the best agency I've worked with. I'd like to thank Amanda Goodman, Jennifer McGeehan, Rosie Durcan, James Salisbury, Scott Abrahams and all the others who've made things happen. Keep up the hard work!
Chris · 20 November 2020
★★★★★ 5/5
GoogleExcellent service and smooth experience. We used Chestertons to find a flat to rent in N1. Simon Karajian was very professional and helpful with tips and answers to all of our questions. We are very happy with the flat and the overall experience.
Antun · 21 November 2018
★★★★★ 5/5
TrustpilotXiaoyi Fan
We've had a great experience dealing with Chestertons Docklands and wanted to recognise Xiaoyi Fan for her excellent service.Xiaoyi's professionalism and genuine care for her clients is much appreciated.
Agathe · 19 November 2023
Agent replied · 25 November 2023
This is so lovely to hear Agathe, thank you for taking the time to leave a review for Xiaoyi!
★★★★★ 5/5
TrustpilotVery willing and helpful service
Very willing and helpful service. Called me back within 5 minutes after I left a message.
Elizabeth · 2 August 2024
Agent replied · 24 August 2024
Thank you for the review Elizabeth - we're always happy to help!
★★★★★ 5/5
GoogleI have just completed a sale with the help of this office. Piers Nicholls provided superb service throughout the deal thank you Piers and team!
Owen · 20 November 2022
★★★★★ 5/5
GoogleMartina is very helpful while finding my flat to rent. She follows up very well and finding the best available offers according to my needs.
Uğur · 20 November 2022
★★★★★ 5/5
GoogleGreat to work with Aylin at the Chesterton's lettings agency
M · 7 November 2024
Agent replied · 6 February 2025
Good afternoon, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotCas from the little Venice office was…
Cas from the little Venice office was totally fantastic, she went over and beyond what most agents would do, even working after hours to secure me a deal. She wasn’t pushy as I’ve experienced some agents to be. I cannot rate her highly enough. She is an asset to the company
Lisa · 21 June 2021
Agent replied · 17 November 2023
Thank you for the five star review, we've shared this with Cas in Little Venice and she sends her best wishes and thanks!
★★★★★ 5/5
TrustpilotHigh quality
Katherine Ma is very good, highly effectively helping me find room which is suitable for me~
Zhiying · 1 August 2024
Agent replied · 24 August 2024
Hi Zhiying, thank you for the great review. We are so thrilled to read that Katherine helped find you a suitable room. Should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotSupportive and helpful
I was looking for a place in Sheen, and spoke with Kate Bennett, and she was delightful, organising extra viewings and helping us through what was an extended referencing process because of difficulties with our references. We’re very happy with the flat and the support that Kate provided.
Jesse · 24 December 2021
Agent replied · 17 November 2023
This is wonderful to hear, thank you for sharing your positive experience!
★★★★★ 5/5
TrustpilotShort notice move
Suzan, Matt and the rest of the team did a great job getting us set up on short notice. Prompt responses and attentiveness all around!
Ivan · 7 February 2024
Agent replied · 6 February 2025
Dear Ivan,Thank you for leaving us such a positive review. We are delighted to read that you enjoyed your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotI was desperate for a flat in the area…
I was desperate for a flat in the area I wanted and within the budget I had. Nishaad helped me find the flat I wanted within days and he was very very helpful. Additionally, he always replies to messages even if it’s not within his working hours.
Laila · 14 February 2022
Agent replied · 17 November 2023
We are so pleased to hear this! Thank you for sharing.
★★★★★ 5/5
TrustpilotChesterton South West Lettings - Kate
Finding a house and moving is stressful - particularly during lockdown. Kate was a pleasure to deal with. Always friendly, responsive & professional. She helped as much as she could, and we appreciated it.
Scarlett · 18 August 2021
★★★★★ 5/5
TrustpilotJack was awesome!
My interactions were all with Jack and he is phenomenol. So professional and caring during the whole process of renting....it was a pleasure to work with him.
Vidya · 23 December 2023
Agent replied · 30 December 2023
Hi Vidya, thank you for your kind review, we're happy to hear you had a phenomenal experience with Jack! Should you need anything in the future, please do not hesitate to reach out to us.
★★★★★ 5/5
GoogleGreat service from the whole team, sales and letting. In particular Graham in sales and Danielle in lettings were amazing. Professional, understanding, patient, know the market very wellPositiveResponsiveness, Quality, Professionalism, Value
Said · 7 February 2022
★★★★★ 5/5
GoogleThe team went above and beyond. We needed to move quickly and they helped us achieve this. Items were clarified and everything was very organised. A special thanks to Julia and Rosie who were both very professional and helpful at all times.
Asa · 21 November 2018
★★★★★ 5/5
GoogleExtremely impressed with the quality service from Oliver and Scott at Chestertons. They have been really on top of the process of selling our house from start to finish, they have offered excellent advice and at the end of the day they delivered for us in getting us the sale we wanted. Most impressively of all, we have felt that they were firmly on our side and pushing strongly and effectively for us (the sellers) throughout. We will be recommending to friends.
Catherine · 20 November 2021
★★★★★ 5/5
GoogleSelling a house is stressful and we couldn't have asked for a better experience. Scott and Kevin worked tirelessly to make sure we were always well informed and felt heard every step of the way. All of the agents I dealt with at the office were really genuine and never put any pressure on us. Scheduling viewings with two small kids at home is not easy and Chestertons made sure we got plenty of people in around our schedule. We ended up with a cash buyer who is a great fit. We highly recommend them.
Catherine · 20 November 2021
★★★★★ 5/5
GoogleWe went with Chestertons as we felt Scott knew the area, De Beauvoir, really well and was the agent that showed the most experience out of all the agents we had round.
We weren't disappointed as between Scott, Lloyd and Ollie, they provided a no-nonsense approach to selling our property, showing round interested buyers in the minimum amount of visits, causing very little disruption to us.
We always had great communication with them and didn't feel hounded or didn't have to chase them for updates either.
Both Scott and Lloyd are extremely competent, professional, enthusiastic and eager to get your property sold.
Just a cut above the rest!
Thank you for all your hard work. We will most definitely be recommending Chestertons again!
Guy · 20 November 2021
★★★★★ 5/5
TrustpilotThank you so much for Jenny's…
Thank you so much for Jenny's professional and sound service. She understood my needs and matched the deal as soon as possible. She is excellent on negotiation and execution with different parties. I will definitely consider to use her service again if I buy a second house.
Helen · 14 January 2022
Agent replied · 17 November 2023
Thank you for sharing your experience with Chestertons!
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