Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMatthew Gilmour feedback
Matthew Gilmour provided us with a great service. His response time was exceptional and he was happy to follow up and clear any queries that we had in the process. He was more than helpful and made the whole transition seamless.
Tammy-Lee · 15 April 2024
Agent replied · 6 February 2025
Dear Tammy-Lee,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matthew will be delighted with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotFriendly
Although I didn’t buy a house through Chestersons in the end, throughout the process Conor had given me really sound advice and pointed me in the right direction when I needed it, 100% recommended
Arben · 20 August 2024
Agent replied · 24 August 2024
Hi Arben, thank you for the great review and taking the time to share your experience. We are so glad Conor gave you great advice and pointed you in the right direction. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotTamara price south west London was a…
Tamara price south west London was a real star !! Just amazing and answered all my questions which were never ending
Chloe · 1 September 2021
Agent replied · 17 November 2023
Thank you for sharing!
★★★★★ 5/5
TrustpilotCompletely pleased with Orchid Ho’s work
Orchid Ho was very efficient in dealing with the renewal of the tenancy. She responded promptly to my communications and was able to secure the renewal that is satisfactory to the tenant and to me.
JOHNSON · 2 August 2024
Agent replied · 24 August 2024
Thank you for the 5 stars!
★★★★★ 1/5
TrustpilotUseless scammers
I'm an overseas landlord and hired Chestertons to manage my flat. From charging me £90 to literally change a lightbulb to taking several months to fix a crucial structural problem in the house, these people have been incompetent from day one. They take forever to respond, have no clear 'chain of command, and they overcharge for absolutely everything. Scammers. Do not recommend!
CA · 26 August 2022
Agent replied · 17 November 2023
Thank you for getting in touch, we are very concerned by your review and would like to investigate this matter further. We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
★★★★★ 5/5
TrustpilotNishaad 💪🏼
Nishaad was terrific from start to finish. Friendly, approachable, supportive and just a good bloke all round! 💪🏼
Francesco · 16 February 2022
Agent replied · 17 November 2023
Thank you for the five star review - so pleased that Nishaad was able to help!
★★★★★ 5/5
TrustpilotGreat experience with London Bridge office
Our experience with Chestertons was nothing but perfect when looking for a new flat to move in. Stav from London Bridge office was helpful on every step of the way, and he’s great energy is simply contagious! We got all information we needed in no time and he supported us when contacting with the landlord. Highly recommended for everyone who’s looking for professional and friendly service.
Dorota · 9 February 2022
Agent replied · 17 November 2023
We are so pleased to hear, thank you for sharing!
★★★★★ 5/5
GoogleMy husband and I recently sold our property with Jamie. He was so helpful throughout. Before now I had not realised how much agents do to ensure a smooth exchange and completion process. Thank you Jamie for the continuous support!
Taylor · 25 March 2023
★★★★★ 5/5
TrustpilotWould highly recommend Ally
Would highly recommend Ally. She was efficient, knowledgeable and will have your best interest at heart.
MC · 10 May 2022
Agent replied · 17 November 2023
Thank you for sharing your experience!
★★★★★ 5/5
GoogleInnes was an absolute pleasure to work with. He made sure I felt comfortable through every stage of the process, and continued to check in with me to make sure I was had all the details necessary to make a decision. He was open, honest, and very positive! He provided great insight and I would recommend him for your apartment hunt!
Emily · 21 November 2018
★★★★★ 2/5
TrustpilotCJ is excellent
My overall experience of Chestertons has been largely negative except for my dealings with CJ. He’s always friendly, polite, helpful and efficient. He listens to our concerns and treats us like adults. He’s excellent to deal with
Steph · 26 August 2025
★★★★★ 5/5
TrustpilotMuch better than other agencies.
I had a very positive experience with Chesterton. The agent showing the flat was polite and responsive and the agent managing my flat is very kind as well and very quick in responding to my emails and addressing any issues raised. They complete regular checks on the flat conditions (fire alarms, elettrical, gas, etc.) which is also great as it ensures the flat is in good conditions.
Simona · 12 November 2021
Agent replied · 17 November 2023
Thank you very much for your review Simona. We are pleased to hear this.
★★★★★ 5/5
TrustpilotA great experience
Tamara was patient enough to answer my questions, And the speed of reply message is also very fast, high efficiency.
Xinran · 9 September 2021
Agent replied · 17 November 2023
Thank you for sharing!
★★★★★ 5/5
TrustpilotNiema Latif at Chestertons
Niema Latif at Chestertons, and the team, have been nothing short of brilliant throughout our five years of renting through them. Every enquiry we’ve had over the years have been replied to promptly and with the necessary information or documents. Nice to be treated as a person in today’s world! Thank you all.
Acoris · 17 February 2025
★★★★★ 5/5
GoogleI recently bought a flat in Angel through Chestertons. Jamie was very helpful, communicative and positive throughout the process. Overall Jamie helped the sale move along quickly and I would recommend him to anyone in the market. Thank you for all your support!
Jessie · 20 November 2022
★★★★★ 5/5
TrustpilotMs Zosia Gray has been very helpful
Ms Zosia Gray has been very helpful, a real star !
Alex · 16 November 2022
Agent replied · 6 February 2025
Dear Alex,Thank you for your 5* review of the service you received from our James Pendleton team. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotHelpful and genuine advice from Ayse…
Helpful and genuine advice from Ayse Saunders from Chestertons tenancy renewals; communicative, professional service and working in my best interests.Many thanks!
Ethan · 12 February 2025
Agent replied · 16 February 2025
Hi Ethan, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotVery effective and good to work with
We sold our flat, which had been rented for the past 20 years, using a low-key marketing approach in a difficult market - achieved a relatively quick sale.John and Pavol worked well with my tenant, the buyer and our Solicitor.An efficient and effective partner. We would recommend Chestertons.
Mr · 11 October 2023
Agent replied · 17 November 2023
Thank you very much for the recommendation Mr Sears
★★★★★ 5/5
TrustpilotAlways a pleasure working with Conor
I have been working with Conor for a while now and it is always a pleasure. He is super helpful and knows how to work in the best interests of all parties.
Lauren · 30 August 2024
Agent replied · 24 October 2024
Hi Lauren, it's great to hear that you've had such a positive experience. Please feel free to let us know if you need anything else.
★★★★★ 5/5
TrustpilotMarine helped me a lot during the…
Marine helped me a lot during the rental process when I was outside of the UK, she replied quickly and tried her best to solve all my problems, thanks a lot!
Yiqing · 13 September 2024
Agent replied · 24 October 2024
Hi Yiqing, thank you for leaving positive feedback and sharing your experience with Marine. We appreciate the kind words and wish you all the best.
★★★★★ 5/5
TrustpilotFound a really nice flat
Matthew was very helpful throughout and we hunted our flat overseas. Everything was done smoothly and we are very happy.
Ming · 27 July 2021
Agent replied · 17 November 2023
Thank you for the glowing review, your kind words have been shared with Matthew
★★★★★ 1/5
TrustpilotWorst Experience with Ms. Preya Nair
I'm disappointed with Ms. Preya Nair's service at Chesterton, marked by a persistent pattern of neglect and unresolved issues. Attempts to communicate have been met with silence, leaving me without updates. I hope this review prompts improvement in Chesterton's commitment to quality service.
Kristina · 30 January 2024
Agent replied · 24 February 2024
Hi Kristina, we're really sorry to see you have left this review. After looking into this further, we are aware that Mark from our Property Management team has reached out to discuss further and an update on your maintenance issues has been provided. We understand that the concerns you had with the noise of an internal pump have now been resolved. Should you need anything else, please do not hesitate to speak with Mark.
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Sebastian
Sebastian is knowledgeable, efficient and certainly knows his market. He is courteous and has a nice manner about him.
Harriet · 23 September 2021
Agent replied · 17 November 2023
Hi Harriet. Thank you for taking the time to share your feedback.
★★★★★ 1/5
GoogleWe hired Chestertons to fully manage our property in London. What resulted was us spending our time and money to manage the Chestertons team and needing to deal with serious issues directly with the tenants (e.g. basement flooding ignored by the Chestertons team for over 4 weeks). Would not trust this company with any property. Their team did not read or follow our contract at all, and charged taxes that we did NOT NEED TO PAY and were reactionary at a very very slow pace. Don't waste your time or money like we did.
Letizia · 21 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
