5/5
TrustpilotAnda is the best agent i have ever…
Anda is the best agent i have ever worked in London, i think she is a client that all agencies would be begging to have
Agent replied · 17 November 2023
Thank you Pia!
Trusted Agent profile · London
Chestertons London reviews
★★★★★
2,810 reviews across 2 platforms
327 - 329 Upper Street, London, N1 2XQ
Part of Chestertons, see every office.
Chestertons's office in London, at 327 - 329 Upper Street, is rated 4.5 out of 5 across 2,810 reviews on two platforms, including 595 Google reviews rated 4.5. See how it compares with other estate agents in London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDisappointing service start to finish
Disappointing service start to finish, would avoid renting through them at all costs.Maintenance requests were never completed or completed to a poor standard so that they broke again within a few days. Extra rent charges were added and deposit withheld arbitrarily.Some staff were friendly and helpful but others were rude and short.Edit:If Chestertons were as fast to respond to tenant needs as they are to public reviews then they likely wouldn't be rated 90/92 for estate agents.
Agent replied · 17 November 2023
Hello Jamie, sorry to see that you are disappointed. Could you please provide some more information to us so we can investigate? TrustPilot does not share your email address so I cannot see the details of your complaint. Feel free to email social@chestertons.com or there is an option for you to send us more details through TrustPilot. Thank you
5/5
TrustpilotExcellent
Chestertons were amazing from the get go. To Jess, Michelle and the team, thank you for the great experience :)
Agent replied · 17 November 2023
Thank you for sharing!
5/5
TrustpilotFinding a 2 bedroom flat in Fulham SW6
My experience was very good ! Agent Madi Doe was always on it, arranged suitable viewings and guided me through the process. Highly recommended !
Agent replied · 17 November 2023
Thank you for taking the time to leave a review!
5/5
TrustpilotEveryone in the team were very helpful…
Everyone in the team were very helpful and hands on. Thank you Toby and Suzan!
Agent replied · 6 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotChestertons South West Lettings, Tamara’
Tamara was really friendly showing us around and super helpful with the application process after we'd put in an offer helping us wherever it was needed.
Agent replied · 17 November 2023
Your comments have been shared with Tamara who was thrilled to have been able to assist you.All the best.
5/5
TrustpilotRecommending Fiona
I would highly recommend Fiona who, with her expertise and guidance, managed to renegotiate a new lease successfully.
Agent replied · 17 November 2023
Thank you for taking the time to leave Fiona a review - we hope you continue to be happy in your home
5/5
TrustpilotTamara Price was super helpful and…
Tamara Price was super helpful and understanding throughout the whole process. Really supported us in securing an amazing home!
Agent replied · 17 November 2023
Thank you for sharing Leo!
5/5
TrustpilotGreat help from Niema Latif
Great assistance from Niema Latif in facilitating the extension of a lease. Responsive, flexible, clear, and effective. She helped me wade through a barrage of automated messages the timing of which were hard to decipher otherwise.
Agent replied · 24 October 2024
Hi Eliseo, thank you for the great review and sharing your experience with Niema. We are so glad she was responsive and helpful. Wishing you all the best.
5/5
GoogleI recently bought my first flat in London and based on what I heard before, expected a very difficult process. But it couldn't have been smoother and it is all down to Oliver De wan who I dealt with and who has been absolutely fantastic throughout the process. Honest, responsive, and always keen to find solutions for me or the vendor. I would highly recommend Oliver!
1/5
GoogleAs someone who has worked in technology sales for the past 20 years, I have never encountered a more incompetent and useless sales team. A two week delay in following up on an inquiry, lack of aligning with client needs, show up unprepared to answer basic property questions, zero knowledge to share about the area to share with prospective viewers and is inconsistent in booking viewings after verbal commitments, wasting client's time by showing up with an agent present. Essentially, the sales team (when they show up) are glorified "door openers". I hope both buyers and sellers reconsider using Chestertons as the sales team's commissions are undeserved for the work they do. Regrettably it is this type of behaviour that gives the sales profession a negative brand.
Agent replied · 20 November 2023
Thank you for taking the time to leave a review, we value all customer feedback. However, we do not have any details of you on record and would welcome you getting in touch with the branch directly to discuss as we pride ourselves on excellent customer service as we hope you can see from our 4.8/5 Google rating. With your comments being quite broad, we would like to understand the specifics of your experience and the circumstances surrounding this. The team at Islington will happily speak to you at a time that is convenient for you. Thank you
5/5
TrustpilotI had very good service from the…
I had very good service from the initial meeting all the way through to completion. We listed the property with Emlyn Rees who gave us good advice, then Alex Renardson managed the sale and was always helpful and professional.
Agent replied · 24 August 2024
Hi Caznewland, thank you for the great review. We are so glad Alex was always helpful and professional. Should you require any further assistance, we will be happy to help.
5/5
TrustpilotVery helpful
Niema Latif was very helpful
Agent replied · 17 November 2023
Hi Robert, we're happy to hear you found us helpful. Feel free to reach out again if you need anything in the future. Best wishes!
5/5
GoogleThe whole Chestertons team, and Guy Morgan in particular, were very helpful and friendly. Guy guided us through negotiations with buyers very well and then kept up the momentum to exchange and completion so we managed to complete within a short timeframe. Very impressed and thank you Guy!
5/5
TrustpilotStraightforward and hardworking
Chestertons in Barnes did a great job for us - hardworking and knowledgeable, kept us up to date at all times and always on hand for strategic advice. Chris and Richard stood out and were helpful, sensible and straightforward to deal with.
Agent replied · 19 June 2024
Hi Julia,Thank you for the great review.We are so glad the team were helpful and straightforward to deal with.Thank you for the support.Best WishesChestertons
4/5
TrustpilotChestertons South West Lettings - Ryan
Ryan was very informative, professional and friendly at our viewing for our rental property. The process thereafter was smooth and run in a professional manner.
Agent replied · 17 November 2023
Thank you for taking the time to post a review.If there is anything you feel we can do to improve the service provided please do let us know!
5/5
TrustpilotBradley is stand out
Bradley is stand out. To be honest I would have given 3 -3.5 stars but Bradley is a 5. He so goes above and beyond!
Agent replied · 17 November 2023
Your feedback is highly valuable to us! Thank you for taking the time to post a review.
5/5
TrustpilotProfessional service and a really good…
Professional service and a really good experience. Martins and his team helped us in the process.
Agent replied · 17 November 2023
Thank you for sharing Demetrio! Martins and the team are thrilled to hear this. Wishing you all the best for the future!
5/5
TrustpilotResponsiveness
I cannot rate Shakil highly enough. As far as the Property Managers go he has by far been the best I’ve dealt with, his willingness to solve issues in a timely manner and fantastic communication skills has made my renting period very easy. He has always been very professional and approachable.
Agent replied · 30 December 2023
Hi Vishal, thank you for your review. Shakil will be delighted to hear this. Wishing you all the best for 2024!
5/5
TrustpilotZoe went above and beyond to help on a…
Zoe went above and beyond to help on a recent change of tenants. Great communication and can be relied on to get the job done.
Agent replied · 17 November 2023
Excellent! Thank you for the five star review.
5/5
TrustpilotChestertons South West Lettings - Cynthia
Excellent service from Chesterton in finding us a let and Cynthia went the extra mile to make sure it was the right place. thank you
Agent replied · 17 November 2023
We are very pleased to hear that Cynthia was able to help you in finding the right property. Your feedback has been shared with her. Thank you.
5/5
TrustpilotI'm very happy that your agency did the…
I'm very happy that your agency did the best for me. I thank Cynthia, she is very active and professional, I thank her very much.
Agent replied · 17 November 2023
Thank you for sharing!
5/5
TrustpilotConor Bunn
I recently had the pleasure of working with Conor Bunn and I cannot speak highly enough of the experience. From the very beginning he was very professional, knowledgeable and responsive. The level of service received exceeded my expectations.
Agent replied · 24 August 2024
Hi Dannii, thank you for your kind words. We're thrilled to hear that your experience with Conor exceeded your expectations. If there's anything else you need, don't hesitate to reach out. We'd be happy to help!
5/5
TrustpilotGary
Gary, Josh and the team did an amazing job finding me a tenant within 24hrs who moved in a week later
Agent replied · 17 November 2023
Thank you for sharing Dan!
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