Trusted Agent profile · London
★★★★★
2,807 reviews across 2 platforms
327 - 329 Upper Street, London, N1 2XQ
Part of Chestertons, see every office.
Chestertons's office in London, at 327 - 329 Upper Street, is rated 4.5 out of 5 across 2,807 reviews on two platforms, including 595 Google reviews rated 4.5. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotStav and Chestertons were a total…
Stav and Chestertons were a total pleasure to work with. They were professional, always available and made our move very smooth. I really recommend Stav and the company!
Thank you Lochie! We are happy to hear this.
5/5
TrustpilotChesterton was professional and super…
Chesterton was professional and super helpful in helping me get the perfect flat, in particular my agent Martins was amazing!
Hi Beatrice,We're so pleased to hear that Martin was able to help find you the perfect flat! We wish you all the best in your new home, and please do get in touch if you need any further assistance.
5/5
TrustpilotWould like to mention exceptional job by Shakil Khan…
Would like to mention exceptional job did by Shakil Khan who has been taking care of my property E6 1AR . With his hard work and persistent he retrieved my 5 month pending rent which my other agents were not able to do. Extremely happy to have him as my agent. Extremely proud of him.
This is amazing to hear, thank you for your feedback Neha!
5/5
GoogleThey have some beautiful properties on offer in the area, and the team were incredibly helpful. Especially Martina, who was there to help every step of the way, with great advice.
5/5
TrustpilotHugo is always attentive
Hugo is always attentive, a friendly and genuine adviser. Someone you can trust. I would highly recommend asking for Hugo if renting out your property.
Thank you for your review. We are pleased to hear this!
5/5
TrustpilotJuliette Dartois
Juliette DartoisJuliette has been incredible and made a usually stressful move a lot easier! She has helped us with any questions we’ve had, big or small and is very responsive!She gave us some great tips for the area we’re living inFabulous service!!
Dear Hannah,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future
5/5
TrustpilotA little note to thank JP for the…
A little note to thank JP for the smooth ride in finding a tenant and subsequently engaging with both sides to ensure a smooth handover; Suzan Salih played a big role in this delivery.All in all, JP has always been personable and efficient. Thank you, Jill
Dear Jill,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and the team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotHighly recommend Chestertons
Chestertons was professional and responsive on our sale. Conor Bunn in particular worked tirelessly to ensure our sale went through smoothly. He was always professional and helpful and quickly responded to any queries we had. Thanks for all your help Conor.
Thank you for your kind words! We're so glad to hear that your experience with Conor was a positive one. We'll be sure to pass your gratitude on to him. Best wishes!
5/5
TrustpilotGiorgio: organised, professional who provided the top level of service
Giorgio, has been the best estate agent we have dealt with. He was organised and professional throughout. Highly recommend and a huge thank you Giorgio for all your help.
Thank you for the review.Please do not hesitate to get in touch if we can be of any assistance to you in the future.
5/5
TrustpilotThanks to Katherine Ma
Katherine Ma truly stands out in her field. Her warm and approachable demeanor combined with her exceptional knowledge made me feel confident every step of the way. I’m incredibly grateful for her outstanding service and would gladly recommend her to anyone.
Good afternoon, thank you for taking the time to write a great review and sharing your experience with Katherine Ma. We really appreciate the support and wish you all the best.
5/5
TrustpilotVery prompt responses to all queries…
Very prompt responses to all queries both pre and post moving into our rental. Sam has been very helpful across the entire process
Dear Jamie Lee,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
GoogleThis company helped us out so much in looking for a flat for me and my friends. I highly recommend Ronan, as he was nice and fast to get us the property. He was always on hand and communicating with us whether we had any questions to ask too! All in all it was everything you could ask for when looking for a property!
1/5
GoogleI would persuade anyone I know not to use Chesterton, even to anti this company, because the whole rent experience for me is not only miserable and unimaginable, but their attitude to me during the whole process , from the clerk, to the manger, proved that they treat me as nothing, a totally humiliation, without any respects at all, just kept repeating they could do nothing after drag you into a swamp. At the beginning, I rented this flat because I trusted Chestertons and their self-representation as something akin to high-end. But once they received your upfront six-month rent,they claimed nothing they could do more, and I was left on my own to deal with the difficult landlord. The agent of Chestertons had knowingly rented me a very problematic flat ( later, I shockingly found out a ventilator hiding in the head of the bed, contaminated water with mold running in bathroom, and some unknown object constantly striking the ceiling). Whenever I contacted them, they were abusively manipulating the form of formal language to deny any constructive communication. As a result, I have this long held fury towards their nonstop self-justification for doing nothing.
Hi Danielle, As we have previously mentioned, your tenancy is not managed by Chestertons, and therefore any existing issues you have will need to be resolved directly with your landlord now the tenancy has ended. I am aware that David, Lettings Manager, has been in touch with you and offered his advice, making you aware that you are able to raise any issues with the Deposit Protection Scheme (DPS) if you are struggling to resolve this matter. We wish you all the best and hope you are able to come to a conclusion you feel is fair. Unfortunately we are unable to action anything any further and are sorry we can not be of any further assistance to you, but will be happy to offer any advice if needed as to how is best to deal with the problems you are facing.
5/5
GoogleI had an amazing experience using Chestertons to find my current flat. We dealt with Ronan Rigney and he was incredibly helpful and always responded in a timely matter whenever we communicated with him. He understood our requirements perfectly and I would definitely use him again if required. He made the whole process incredibly easy and was always on hand if we had queries.
5/5
GoogleJake is a fantastic agent
5/5
TrustpilotGreat support and would definitely recommend!
Great Service! Would particularly recommend Myha who was brilliant. She was on hand to help us throughout the process!
Hi Christie, so lovely of you to provide this feedback for Myha and happy to hear she made the process easier! If you need any further help, please do not hesitate to let us know. Best wishes!
5/5
TrustpilotCharlie is so easy to deal with
Charlie is so easy to deal with, caring personality, and willing to go the extra mile for his clients. Will definitely go to him again!
Thank you Alia!
5/5
TrustpilotChestertons South West Lettings, Sebastian & Amy
I have worked with Seb, Ed & Amy in the Barnes office for many years now letting properties in SW13 and have always been pleasantly taken aback by their proactivity and desire to go above and beyond to find the right tenants for properties. They are experts in the local market, who are friendly, professional and very knowledgeable. Highly recommend.
5/5
TrustpilotEd Rice is a Super Star!
Ed Rice has been an amazing support for us over the past 4 years where we have rented through Chesterons. He has always met us with empathy, is trustworthy and is always quick to respond and help us. He is a big reason we have always used Chesterton's and why we recommend them as an agency. Ed is a superstar!
5/5
TrustpilotAmazing experience
Amazing experience, Suzan was really helpful!
Dear Nathaly,Thank you for your 5* review of the recent service you received from James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotAbbie was incredibly helpful with the…
Abbie was incredibly helpful with the whole process, especially with getting everything sorted in a short time frame.
Hi Matt, Thank you for taking the time to leave this review. We're glad to hear that Abbie was able to offer you such proficient help! Please do get in touch if you need any further assistance from us.
5/5
TrustpilotAs a first time renter I had little to…
As a first time renter I had little to no knowledge, Millie Brandon was so helpful, I would recommend to anyone!
Thank you!
5/5
TrustpilotChestertons South West Lettings - Melissa
We have been very happy with the service provided from Chesterton’s , and our agent Melissa was extremely helpful in finding us the perfect flat.
Thank you for sharing!
5/5
TrustpilotWe contacted Chestertons about a…
We contacted Chestertons about a property over the weekend. Tamara Price reached out to us on the Monday morning, asking about our requirements/preferences, and provided further details. Tamara arranged a viewing for us that day, she was super helpful and provided regular updates so we didn't need to chase at all. Would definitely recommend. Thank you!!
Thanks for your review Polly, we really appreciate this feedback for Tamara! Best of luck in your property hunt, we're only a phone call or email away if you need anything else.
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