Trusted Agent profile · London

Chase Evans London reviews

4.7

★★★★★ Excellent

1,695 reviews across 2 platforms

1 Crescent Arcade, London, SE10 9EJ

Part of Chase Evans, see every office.

Chase Evans's office in London, at 1 Crescent Arcade, is rated 4.7 out of 5 across 1,695 reviews on two platforms, including 353 Google reviews rated 4.6.

Google logo

4.6 / 5

353

Reviews on Google

This office

Trustpilot logo

1,342

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

4/5

Trustpilot

Quick response and usually find good…

Quick response and usually find good tenants.But, when it comes to maintenance - lack of contractors - usually only appoint 1 contractor to quote. And this 1 contractor usually only provide 1 choice and 1 quote for any replacement of electrical or house repairs matter. Not an advantage to landlord cos we don't have a choice and usually contractor quoted expensive brands/ products/workmanship.

Fannie · 31 March 2022

Agent replied · 12 June 2024

Thank you for your review Fannie, that’s great to hear.

5/5

Trustpilot

Cato Ng and Terry was very helpful in…

Cato Ng and Terry was very helpful in managing my property!

Jack · 26 September 2022

Agent replied · 12 June 2024

Thank you for your review Jack, glad to hear Cato & Terry could help you.

5/5

Trustpilot

Smooth deposit return

The deposit return via Alaster from Chase Evans Property Management went smooth. I was kept informed and received quick replies to my queries during the process.

Ben · 1 February 2024

5/5

Trustpilot

A Great End to End Experience

It has been a great experience letting Chase Evans manage my UK property so far. They are prompt and professional, give regular updates, making the entire lettings process quite easy and stress free. Kin, our dedicated renewals manager has also done a wonderful job managing the entire process. Would 10/10 recommend.

Wayne · 22 June 2023

Agent replied · 17 June 2024

Hi Wayne, thank you for your kind review! We are so happy to hear that Kin could help you.

5/5

Trustpilot

Having been with Chase Evans for 6…

Having been with Chase Evans for 6 years now our experience has been up and down to say the least. However since Kin Lee took over our account the service has been nothing but excellent. He has felt with any issues we may have had straight away. By far the best property manager we have ever had in over 20 years.

Simon · 24 June 2022

Agent replied · 12 June 2024

Thank you for your review Simon, glad to hear Kin could help you.

5/5

Trustpilot

I would appreciate Gladys provide…

I would appreciate Gladys provide professional review and analysis upon the update market situation and trends in time manner for me to consider, make appropriate decision as well as dealt with my tenancy.

Alex · 15 July 2024

Agent replied · 23 August 2024

Thank you for your review Alex, glad to hear Gladys could help you.

5/5

Trustpilot

Great Service

I have been renting a flat using Chase Evans services for a past year and their services have been great. Recently Chase Evans helped me with the renewal of the same flat as well. I'd like to call out Davide Frongia from Chase Evans Renewals team who helped us during the renewal process and negotiated a good deal for us.

Arpit · 21 July 2022

Agent replied · 12 June 2024

Thank you for your review Arpit, glad to hear Davide could help you.

5/5

Trustpilot

Happy with Chase Evans helping with…

Happy with Chase Evans helping with maintenance issues at our flat. We had a fire incident, our boiler burst. Kimberley Fernandes from Chase Evans, worked meticulously to get the situation handled and replace the boiler by liaising with the landlord with a very short turnaround.

Rajdeep · 10 November 2023

Agent replied · 12 June 2024

Thank you for your review Rajdeep, glad to hear Kimberly could help you.

5/5

Trustpilot

Aldo is the best!

Aldo took all the stress away from finding a flat in London, we all know how difficult it can be nowadays! He was friendly and professional throughout the whole process, and went above and beyond to help me find somewhere.

Ailsa · 27 February 2024

Agent replied · 12 June 2024

Thank you for your review Ailsa, glad to hear Aldo could help you.

5/5

Trustpilot

I’d like to thank Molly Pariyanukul for…

I’d like to thank Molly Pariyanukul for being extremely efficient while renewing our contract. It is always a huge pleasure to deal with true professionals.

Erika · 5 February 2024

5/5

Trustpilot

Harvey Asahi was very helpful and…

Harvey Asahi was very helpful and swiftly in managing my renewal tenancy process.

Ha · 25 May 2022

Agent replied · 12 June 2024

Thank you for your review Ha, glad to hear Harvey could help you.

5/5

Trustpilot

Had a great experience with Chase…

Had a great experience with Chase Evans. Especially I have big respect for our property manager Kimberly Fernandes and East Property Management. Our wiring and light issue has been fixed super fast and in general the agency always very helpful and nice. I do recommend them.

Maria · 9 October 2023

Agent replied · 12 June 2024

Thank you for your review Maria, glad to hear Kimberly could help you.

5/5

Trustpilot

Very good experience!

Very good experience!Molly Pariyanukul​​​​ was very helpful. She responded very quickly to our queries and moved things forward. Thanks to her, our renewal was a smooth and stressless experience.

Mengqi · 12 September 2024

Agent replied · 22 October 2024

Thank you for your review Mengqi, glad to hear Molly could help you.

5/5

Trustpilot

We are very happy and lucky to have…

We are very happy and lucky to have Lisa Li managing our apartment in London while we based in Singapore. Lisa is responsive, caring, understands our need and concern, she always give us good and professional advise we needed the most. Thank you Lisa.

Norman · 1 July 2022

1/5

Trustpilot

people have to pay attention before doing business with this company, they are not paying anything

they still trying to delay payment of rental overpay payment, imagine that we left the flat on the 15/06/23, beside i wonder how much that will take to receive back the deposit, this is the last week we waiting, if not we will give this case to the lawyer

Joseph · 20 July 2023

Agent replied · 12 June 2024

Thank you Joseph for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,

5/5

Trustpilot

Good job

Good job. Thank you Atticus Leung

Marius · 16 February 2023

Agent replied · 12 June 2024

Thank you for your review Marius, glad to hear Atticus could help you.

5/5

Trustpilot

Chase Evans provided…

Kin Lee from Chase Evans provided excellent service, demonstrating professionalism, efficiency, and a friendly approach throughout. The experience was seamless and truly appreciated, highly recommend!

Shipra · 25 November 2024

Agent replied · 23 December 2024

Thank you for your review Shipra, glad to hear Kin could help you.

5/5

Trustpilot

Great initiative, great outcome!

Amruta has taken the initiative to assess the rental matters for my flat well in advanced of time. It brought the good outcome of early agreement between tenants and us. Love the work, please keep up!

Owen · 7 May 2024

Agent replied · 12 June 2024

Thank you for your review Owen, glad to hear Amruta could help you.

5/5

Trustpilot

Great experience

Great experience with Chase Evans Property Management. Our Senior Lettings Negotiator, Raymond, was fantastic throughout the whole contract process. He was professional and quick to respond to any questions we had. Our Property Manager, Alaster, has also been excellent. We reported maintenance issues and he was able to get the team to investigate and fix the problems within 2 days.

A · 18 June 2022

Agent replied · 12 June 2024

Thank you for your review, glad to hear Raymond & Alaster could help you.

5/5

Trustpilot

Lee Chen is a superstar

Lee Chen is a superstar! Very attentive and helpful!

Rachel · 15 October 2022

Agent replied · 12 June 2024

Thank you for your review Rachel, glad to hear Lee could help you.

5/5

Google

Great experience throughout. Very professional and friendly staff, particularly Margaret Lombard! Thank you for all your help.PositiveQuality, Professionalism

Megan · 16 June 2021

Agent replied · 15 June 2024

Thank you for taking time to review our Greenwich office. Yours, Marketing

5/5

Google

It was my first time renting an apartments in London and Margaret Lombard from Chase Evans Greenwich office was really helpful supporting me from the application submission to key hand-over. Margaret was always responsive to my calls and questions and supportive in resolving all the issues occurred along the process. She is really professional , reactiv and nice.

Jessica · 17 June 2018

5/5

Google

Working with Ginny Pattni on the purchase of my flat has been great. She was consistently kind, prompt and thorough, making the whole process very straightforward.

Barney · 15 October 2024

Agent replied · 22 October 2024

Thank you for your review Barney, glad to hear Ginny could help you.

5/5

Trustpilot

Problems fixed promptly

I'm a tenant and I found it easy to notify them of issues using the online portal. Sharlene Richards (South Property Management) promptly contacted me, and arranged for work to be done on the issues. When my landlord was slow to approve, she chased them up, and the work was done immediately after.

John · 22 February 2023

Agent replied · 12 June 2024

Thank you for your review John, glad to hear Sharlene could help you.

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