Trusted Agent profile · London
★★★★★
1,698 reviews across 2 platforms
1 Crescent Arcade, London, SE10 9EJ
Part of Chase Evans, see every office.
Chase Evans's office in London, at 1 Crescent Arcade, is rated 4.7 out of 5 across 1,698 reviews on two platforms, including 353 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks to Kareena
Thanks to Kareena, I have no worries about the replacement of the hob. I live abroad and Kareena was able to communicate with me timely on what happened with the hob and how to resolve the issue.
Thank you for your review Amy, glad to hear Kareena could help you.
5/5
TrustpilotQuick Assistance
Danish Ashraf is very helpful to us. He updates from time to time.
Thank you for your review Ranireiziger, glad to hear Danish could help you.
5/5
TrustpilotI moved in to a new flat
I moved in to a new flat. In the beginning, there are many things to manage and Max Qian and the team assist me a lot. So, I would be happy.
Thank you for your review Thanut, glad to hear Max could help you.
5/5
GoogleVery good experience so far. Everything was very well managed, in time from property viewing, contract signing, inventory check-in to final hand-over. Got excellent support in handling issues related to property items from the property manager. Every time I contacted my agent, Long Nguyen from Chase Evans, I got prompt response, either over phone or email. It really helped me gaining confidence in the overall movement from my old home to this excellent new one.
5/5
GoogleGreat service and huge thank you for all support. Special Thank you to Georgia.
Thank you for your review Alina, glad to hear Georgia could help you.
5/5
TrustpilotClear and quick communication!
The experience we've had with Edmond at Chase Evans Property Management has been seamless. Responses are quick and it's always been a super clear line of communication. Great real estate agents!
Thank you for your review Claire, glad to hear Edmond could help you.
5/5
TrustpilotLouis of East Region Property Management is one of the very best!
A piece of bathroom marble, 2.5 ft wide, was found to be detached and likely to fall off at any time. I quickly reported the incident to Chase Evans this morning before 9:00am. Thanks for the most efficient follow up by my property manager Louis of East Region Team, the issue has been fixed by 2:30p.m. this afternoon. The service provided by Louis of East Region Team far exceeds my expectation! Thank you very much for Louis's prompt response, professional service and sincere help!
Thank you for your review, glad to hear Louis could help you.
1/5
TrustpilotAVOID!!! Do yourself a favour and rent from more professional alternatives
My wife and I lived in one of the properties managed by Chase Evans for two years. Since the day we moved in we found mouldy walls, all the sinks and pipes blocked, we got flooded twice on the first week because washing machine could not drain. Long story short flat was not up to the standard (I took many pictures when we moved in). We were given two sets of keys and one of the sets was just random keys, when we tried to get help to make the key it took over a year.Now when we already moved out it's been a month, and we cannot get our deposit back, they are telling us that the flat was not properly cleaned (we hired the company to do it), it was spotless compared to the flat we moved in (I got pictures to prove it). I repainted the mouldy walls the week I moved in, we took good care of that flat, we left it in a way better condition. One day they say the landlord lives in Singapore that's why they cannot call them, because of the time difference, other day landlord will get back by the end of the day (by the end of the day next month probably, literally). Very arrogant property managers, forget about helping you. Not surprised that their property managers are leaving every two months, you're dealing with new ones every time you call them they say, your property manager does not work with us anymore. Tells a lot about how professional they are, AVOID IF YOU CAN!!!!!!
Thank you Valdas for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
TrustpilotNEVER AGAIN in my life I want nothing…
NEVER AGAIN in my life I want nothing to do with Chase Evans.I lived in a flat managed by them for 2 years and during all this time they had zero customer care. I had 5 different property managers during this time which says a lot. When I moved in, I got flooded straight away. Couldn't use the kitchen sink, bathroom or washing machine as I would get flooded. Also one of the walls was full of mould. Was this put on the check in report???? NO. Luckily I have emails and pictures of all this. On my check out I was offered to use a company recommended by them to do the deep cleaning service but I chose another one.Their check out report was ridiculous, clearly seem to be manipulated to take money from the tenant. It's been 20 days that I'm waiting for the return from the Landlord regarding the report and my deposit back and I didn't hear ANYTHING at all, despite calling Chase Evans several times. I just called them now and again, no updates, they said they will call me back (as they are saying for 3 weeks). When I asked how should I go to make a complaint they literally said "There's no need to raise a complaint if I just told you I will call you back". Absolutely disrespectful, I hope their calls are recorded. I believe it's the customer choice to raise a complaint or not. Completely manipulative company. I just want what is right, which is my deposit back. I will be taking further actions.
Thank you Priscila for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotKin Lee was helpful, prompt and sympathetic
Kin Lee was quick to respond, and showed sympathy to our financial situation and was able to negotiate with the landolord on our behalf Thank you Kin!
Thank you for your review Alexander, glad to hear Kin could help you.
5/5
TrustpilotExcellent experience
The team is responsive and professional. Special thanks to Danish who helped me complete my referencing process in an efficient communication.
Hi Lu,We are so pleased that you were happy with the service and that Danish could help you. Thanks for your review!
1/5
GoogleI found Chase Evans incompetent and the landlord for this property in particular refuses to sort out damp and made me live in the property for 10 months infested with silverfish and server damp issues. Instead of sorting it, they surrendered the tenancy leaving me homeless then tried to take £1040 of my deposit which is still unresolved 3/4 weeks later £100 of that being for cheap tacky blinds that apparently do not work when the rental team confirmed to me they do in fact work (still want the money). The flat is not worth the amount it’s put up for I wouldn’t suggest anyone offer any money for this place but just to completely avoid, the landlord lives in Hong Kong so the communication is non existent - you’d think Chase Evans would be embarrassed but in fact they really couldn’t care less and have already put the place back up for rent. The damp is in the living room and the bedroom and they have painted over the damp in hope no one will realise or I guess care - but I will ensure whoever rents this place knows myself and the tenant before both were aware of the damp that’s been there since 2019.
Dear Cobi-Lee Sadler, We are sorry to hear about your experience. We understand that a mutual surrender agreement has been reached between you the tenant and the landlord. For all outstanding issues and further disputes please include customerservices@chaseevans.co.uk Chase Evans Complaints procedure is detailed here: https://www.chaseevans.co.uk/complaints All the best. Chase Evans
1/5
GoogleI've contacted by Margaret regarding a property to rent in East Croydon. After booking a viewing, Margaret replied back to cancel it . I've tried to rebook it again and I've been told by Margaret that probably won't be possible to see the property before Saturday. I said " perfect " let's book it for Saturday then. Nevertheless to say that I've no response from Margaret whatsoever. If I could give a 0 review for this estate agent I would.NegativeResponsiveness, Quality, Professionalism
Dear P M, Your review was forwarded to the branch which could not comment based on limited details provided. So, we would be grateful if you could please email more including your full name to our customerservices@chaseevans.co.uk . That will allow us to investigate and ultimately help improve our services. Yours, Chase Evans Marketing
5/5
TrustpilotKimberly Fernandes has been very…
Kimberly Fernandes has been very helpful and prompt in responding to issues that I raised.
Thank you for your review Louisa, glad to hear Kimberly could help you.
5/5
TrustpilotDanish Ashraf is really kind and…
Danish Ashraf is really kind and willing to help. 5STAR
Thank you for your review, glad to hear Danish could help you.
5/5
TrustpilotProfessional and reliable person
I met Camille Lai years ago once I signed contract with Chase Evans. She always performs in professional way to solve the matters. Recently, she helped us taking care of the whole renewal process of our property and give prompt response all along. I deeply impressed by her professional attitude. I'd like to keep relationship with Chase Evans since they have great person like Camille Lai on hand.
Thank you for your review Angel, glad to hear Camille could help you.
5/5
TrustpilotWas really great with their services
Was really great with their services, eventhough I had to backout at the last moment.My letting consultant Owen Symons was absolutely fantastic,was really quick with procedures and provided time to time updates.
Thank you for your review Ziyad, glad to hear Owen could help you.
5/5
TrustpilotEdmond from Chase Evans Property…
Edmond from Chase Evans Property Management is always very efficient and polite and responds to tenant queries in a timely manner. Thanks for all your help Edmond!
Thank you for your review Mia, glad to hear Edmond could help you.
5/5
TrustpilotDanish was excellent
Danish was excellent! He went above and beyond to assist with fixing a structural leak in the flat and he also made sure I was kept informed.
Thank you for your review Konstantinos, glad to hear Danish could help you.
5/5
TrustpilotAurora was super helpful and diligent
Aurora was super helpful and diligent! Quick response and solution!
Thank you for your review Gonzalo, glad to hear Aurora could help you.
4/5
TrustpilotGood Service but very very expensive …
Good Service but very very expensive amongst the london agencies ! You have to pay almost 309-400£ as agency fees when you move in apart form deposit and advance rent!The real story comes when you move out ! They have a 3rd party inventory checkout provider that gives too detailed checkout report that identifies very very minimal issues and you are charged atleast half of your deposit. They generally negotiate and deduct atleast 1/4th of deposit instead of half the deposit ! They also recommend a very expensive end of tenancy cleaner who charges atleast 150£ more than the market price. It’s an expensive affair to move in and move out with chase evans !! However they provide good service & maintenance throughout ! If you are a landlord go with them as their policies are very landlord friendly! But being a tenant, go with them only if you can afford them !
Thank you for your review Sanyasa.
5/5
TrustpilotGood
Kimberly Fernandes from East Property Management is very patient and keeps updating me on the issue's progress.
Thank you for your review Tiff, glad to hear Kimberly could help you.
5/5
TrustpilotThere was no hot water in my bathroom
There was no hot water in my bathroom, and South Property Management help me in this maintenance issue, and I especially appreciate Miss Maristella Marangi's quick reply.
Thank you for your review, glad to hear Maristella could help you.
5/5
TrustpilotTo Dear Kin from Chase Evans Agency
A great service always with Chase Evans staff. Dear Kin was so kind to support me with my requirement : )
Hi Mariely, thanks for taking the time to write this review, it is very much appreciated. We are so glad to hear that Kin could help you!
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