Trusted Agent profile · London
★★★★★
1,760 reviews across 3 platforms
1 Millharbour, London, E14 9XP
Part of Chase Evans, see every office.
Chase Evans's office in London, at 1 Millharbour, is rated 4.7 out of 5 across 1,760 reviews on three platforms, including 367 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSona Limbu is a very helpful property manager
Sona Limbu is a very helpful property manager. Sona promptly provided me with a living details reference when I needed it, and made sure that the reference has been correctly received. Sona has been very responsive and kind in all our communications. Thank you Sona and Chase Evans.
Thank you for your review Tarik, glad to hear Sona could help you.
2/5
TrustpilotIts truly really hard to rate chase…
Its truly really hard to rate chase…Its truly really hard to rate chase evans as some of the staff are so lovely and will go out of their way to help you as a tenant, where others will favour the landlord and try their absolute best to scam you…I was super disappointed with Chase Evans by the end of our tenancy after they tried to take half our deposit for things that were clearly either there before or just natural wear and tear…My advice would be to make an itemised list of things that are wrong with the property when you move in, supported with photo’s to make sure you’re covered and they dont try and take your hard earned money.They love dropping a huge professional clean fee at the end of a tenancy also, they did this to me and some friends of mine… you will most likely have to get that back via my deposit but just do everything you possibly can to make sure they cant tell any lies about you!
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We take this kind of feedback very seriously, and we’re investigating the matter in order to resolve it.
5/5
TrustpilotGinny Pattni
I contacted Chase Evans and spoke with Ginny Pattni regarding a leasehold property. Ginny was lovely to speak to and very informative and helpful. A credit to the company.
Thank you for your review Tony, glad to hear Kin could help you.
5/5
Trustpilot5 star service
Ginny recently helped us purchase an apartment and provided a ⭐️⭐️⭐️⭐️⭐️ service. She’s extremely knowledgeable, drives things forward and keeps you and you solicitors informed along the way. Couldn’t recommend working with Ginny enough. Thank you Ginny 🙏🏻
5/5
TrustpilotThanks to property manager Lauren Martin!
Thanks to Lauren Martin at East property management Chase Evans, she helped solve a maintenance issue we had on our property and has arranged for someone to be in contact with us to get the issue sorted! I emailed her earlier today and within hours she has put us in touch with a contractor. Thank you so much this is much appreciated!
Thank you for your review Matillda, glad to hear Lauren could help you.
5/5
TrustpilotMint Mok and Colin are very helpful
Mint Mok and Colin are very helpful, with swift response, professional services, and give me a peace of mind, especially during the time i first took up the apartment and had no idea how to manage different things.
1/5
TrustpilotFlat rental does not reflect videos/photos advertising property
We rented a furnished flat for our daughters on the basis of photos and a video showing very good state of the flat. ChaseEvans were very helpful during the signing procedure. However, the first time of biding the flat at moving in showed the flat was in a very poor state with stained mattresses, degraded box springs, broken furniture. Even though the ChsseEvans agent said bed should be replaced, the owner (HongKong) wanted to do no work and no replacements. Chase Evan’s did not do their job to rectify the situation
Thank you Michael for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, I have passed this review onto a member of management to investigate, Regards,
5/5
TrustpilotWe are contractor who work with Chase…
We are contractor who work with Chase Evans property managers Shannon Rose on a regular bases.She is the wonderful to work with, super efficient and friendly.And always problem solving.Thanks Sam
Thank you for your review Sam, glad to hear Alyah could help you.
5/5
TrustpilotChase Evans are a trust worthy agents…
Chase Evans are a trust worthy agents and care a lot about their customers. Mr. Kin Lee is a professional person who makes sure that all customers are happy and is willing to always show support. A dedicated professional.
Thank you for your review Ahmad, glad to hear Kin could help you.
5/5
TrustpilotDanish Ashraf
Danish has been managing our property for almost a year now and I have to say that he is a truly exceptional property manager. When dealing with issues, Danish makes sure that they are dealt with timely and in the best way possible!
Thank you for your review Aram, glad to hear Danish could help you.
5/5
TrustpilotI had very good and quick respond from…
I had very good and quick respond from the staff in a timely fashion with all round management like negotiate new or exsiting tenant, checkin chekout reports etc. special thanks to Hanna for secured a quick renewal lease.
Thank you for your review Tony, glad to hear Hanna could help you.
5/5
TrustpilotI would really like to thank and…
I would really like to thank and appreciate the support and help provided by Kin Lee. Kin Lee was always reachable to provide guidance and has given on time response always.
Thank you for your review Jithesh, glad to hear Kin could help you.
5/5
TrustpilotChase Evans - Furnished Apartment Response
I had an issue with a furnished apartment and Chase Evans were able to assist in a timely and professional manner. The manager Chanelle Da-Silva Laires was super helpful and was always available to help during the process and relayed all information back to me even when I had extra questions. Very happy with Chase Evans and 5 * for Chanelle.
Thank you for your review Liam, glad to hear Chanelle could help you.
4/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Chase Evans, especially with Jimmy, our dedicated Property Manager. He was professional, responsive and helpful throughout our tenancy, and communicated clearly with us whenever we had any questions or issues.
5/5
TrustpilotDeposit refund
Max Qian was very polite, patient and thorough with taking me through the deposit refund procedure. He went through any queries i had as many times as i needed to be clear. He then was very patient and understanding whilst i collected the required evidence. He sent me emails and called me for updates so that i could get my deposit refunded.
Thank you for your review, glad to hear Max could help you.
5/5
TrustpilotRenting with ease
Amruta was very speedy and helpful in the process of drafting documents and ensuring we are aware of each step to take. He responded to emails in a timely manner and was kind enough to follow up with the relevant parties
Thank you for your review Ali, glad to hear Amruta could help you.
5/5
GoogleI would like to thank Mariam Bey for her professional and excellent service as she helped me with two of mine renting experiences. She is always responsive, considerate and efficient, even when we were communicating in different time zones. Me and my roommate are so glad to have her arrange everything as she is very professional and enthusiastic during the process. Totally recommend.
Dear Yaying Cui, Thank you so much for reviewing our services. Chase Evans
5/5
TrustpilotSpeedy and customer focused renewal
We recently had a contract renewal conducted by Senior Renewals coordinator, Kin Lee. Kin was proactive in reaching out well ahead of the contract expiration, and displayed his knowledge of the current market. We managed to negotiate a favourable outcome for both landlord and tenant. Thanks to Kin for his proactiveness and great customer service.
Thank you for your review, glad to hear Kin could help you.
5/5
TrustpilotThank you Hanna Ganobis!
Thank you Hanna Ganobis for the quick and smooth renewal process of my tenancy today. It’s been an excellent service, just like last year. Thank you Hanna once again!
Thank you for your review Roland, glad to hear Hanna could help you.
1/5
TrustpilotBeing ignored for my deposit retun
I have been dealing with Erica Lin at the end of my tenancy. She never missed a beat during the moving-out process in June. However, she's been playing cat and mouse with me about returning my deposit. She ignore my emails for weeks. As of today, I'm still waiting for a reply to my email sent on 15th August.I have not received any inventory report since I vacated the property in June 2024, Its 30th August today and still havent received my deposit.The excuse I've been given is: Landlord says I have damaged something but there is no inventory report given to me to prove that. I have benn asking for the report since the end of my tenancy. Still don't have it.
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We take this kind of feedback very seriously, and we’re investigating the matter in order to resolve it.
5/5
TrustpilotExcellent service with Chase Evans
I have a very good experience with Chase Evans. They are available and very responsive, always pleasant during our communications. I would like to especially thank Madison Feng who is always available and always answers my questions and requests as well as Alan Quach for his kindness and quick reactivity to solve a problem.
Thank you for your review Cecile, glad to hear Madison & Alan could help you.
5/5
TrustpilotNew contract help
We are due to renew our yearly contract but we needed a more flexible arrangement, as we will be moving to our own house once it’s ready. Kin was brilliant at liaising with our landlord, who lives abroad, in a prompt and friendly manner, so we managed to agree a new contact terms swiftly and with no hassle. Thank you Kin!
Thank you for your review Niya, glad to hear Kin could help you.
5/5
TrustpilotMr.Edmond Chang is my property manager…
Mr.Edmond Chang is my property manager and has been very helpful and promptly replies to emails and sorted out all the issues I flagged.It was a huge relief for me after having dealt with property managers who did not help me previously and added to the stress of moving . I wish Mr.Chang the very best in all his future endeavours.
Thank you for your review, glad to hear Edmond could help you.
5/5
TrustpilotMolly is efficient!
The service is always good and efficient. And I would like to express my special thank Molly's help as she replies my email promptly and clearly. Good Job ! Highly Recommended !
Thank you for your review Olivia, glad to hear Molly could help you.
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Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
