Trusted Agent profile · London
★★★★★
1,729 reviews across 3 platforms
St Davids Square, 320 Westferry Road, London, E14 3QL
Part of Chase Evans, see every office.
Chase Evans's office in London, at St Davids Square, is rated 4.6 out of 5 across 1,729 reviews on three platforms, including 299 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAgent take extra step to save costs
to: Kimberly fernandasYou are the 1st person who I interacted that will take extra step to think for client
Thank you for your review, Frannie! Glad to hear Kimberly could help you.
5/5
TrustpilotSharlene Richards and Muhammad Carr can…
Sharlene Richards and Muhammad Carr can be counted on as true professionals and trusted advisors in managing our property. Thank you for always doing a great job!
Thank you for your review Daphne, glad to hear Sharlene & Muhammad could help you.
5/5
TrustpilotQuick turnaround and support from…
Quick turnaround and support from Shannon
Thank you for your review Rayan, glad to hear Shannon could help you.
1/5
GoogleWe rented a property and due to being self employed we had to pay rent upfront which was fine by us. But the bad part is that they lied to us when we wanted to renew our contract as we did say we wanted to live here for two years but ended up just staying 1 half years. Also checking out was simple but receiving the report and a list of deduction which I think was out of order as I keeper the house in good condition but they want it back as if it's just been built. They want a house that we rent not live in. Which I think it's impossible (for me I guess). I should really have bubble wrapped the whole house before I moved in so that they would get the house back in the same condition as new or just rented it from them and not lived there.
1/5
GoogleI rented an apartment from Chase Evans for two years (I moved out of the property at the end of June 2015). I found their "check in" and "check out" procedures expensive, complicated, and stressful. They require six weeks' rent as a deposit - even though a month is standard. They charge all sorts of unjustifiable fees for both "check in" and "check out" - expect to have all kinds of deductions taken from your deposit. I was a model tenant - the rep from Attic Inventory who conducted my "check out" said she had never seen a property so well taken care of and with absolutely no damages or wear-and-tear after two years - but it still took SIX WEEKS to get my (sizeable) deposit back. Beware of this if you are going to need your deposit for another rental property. During the six weeks' wait to receive my deposit, I found the staff rude, unhelpful, and frequently uncontactable. I second the experiences of other reviewers, in that Chase Evans staff were in constant contact with me when they wanted their money and references, but were rarely to be found whenever there was a problem with the property. I will never deal with this agency again, and I would never recommend them to anyone.
1/5
YellWORST ESTATE AGENT/EMPLOYERS & MANAGERS
Worst estate agent ever seen! We moved from Leicester to London and loved the flat. We moved in late as the flat was not furnished. When we moved in the bathroom heating was extremely hot all day & night, even when the switch was off however the front room heating didn't work at all. We have been in this flat for 3 weeks and can't get any tv signal - the wire has been pushed too far in where we can't even have basic tv signal or even broadband. I have been contacting them for them to help us fix these things. They sent me how many emails back saying check this & that, I'm a Banker not a engineer! When emailing them you have to wait for a long awaited reply, when you call them surprisingly the managers & person you trying to get through to is in a meeting, I call numerous times throughout the day. I have never rented and they have done a good job for me to never rent again from an estate agent. We would be better going private. We are now demanding our full deposit back so we can leave
5/5
TrustpilotExcellent service!
Excellent service by Kin Lee on renewals handling.
Thank you for your review Ananthu, glad to hear Kin could help you.
5/5
TrustpilotGreat experience
Great experience so far - Alan our property manager has resolved all of our queries in a timely manner.
Thank you for your review Kate, glad to hear Alan could help you.
5/5
TrustpilotWe had really very good experience with…
We had really very good experience with Orchid when renewing our tenancy contract. She was very responsive and supportive, so were able to complete everything and sign our new contract in just one day.
Thank you for your review Lyubomira, glad to hear Orchid could help you.
5/5
TrustpilotI would like to thank Roman Radaev for…
I would like to thank Roman Radaev for picking up my case very quickly and sorting my issue in a matter of days.
5/5
TrustpilotKind and prompt help of manager Kimberly Fernandes
The manager Kimberly Fernandes of East Property Management promptly contacted the repairer of the pipe leaking.
Thank you for your review Renbang, glad to hear Kimberly could help you.
5/5
TrustpilotMolly Pariyanukul
Molly Pariyanukul, Professional and very communicative, she explains in very simple terms that everyone can understand.
Thank you for your review Dragos, glad to hear Molly could help you.
5/5
TrustpilotGreat experience with Xin Guo from…
Great experience with Xin Guo from VIP/Multi Property Management. Super quick replies, and very helpful in helping us sort all the issues in our new flat.
Thank you for your review Lorena glad to hear Xin could help you.
1/5
GoogleWorst Customer Service In The UK! Don't buy or let through them. My boy friend took a flat through them recently and having a near nervous break down cos of them. Avoid these guys and run for your life. If someone is renting you a property please do make sure that it isn't these guys or you will live to regret it. We had to deal with a cow boy style agent who just dint bother about anything other than taking money from us. He made sure everything is so difficult for us. Take your money and give you absolutely nothing is their main motto. They will make every single thing the hardest possible for us. Only the manager seems to be little understanding and others are just there to destroy the reputation of chase evans. They have no regards for others time or money. Only positive thing about them is the fact that they have a good office.
5/5
TrustpilotExcellent Renewal support - Madison
I was very pleased with the contract renewal support provided by Madison Feng. She was very responsive and efficient in her work. Thanks for your excellent service!
Thank you for your review Johnny glad to hear Madison could help you.
1/5
YellBAD ... Never again !
I had the worse experience from letting with chase evans. The letting team was very unprofessional, they lied to us, they said they would compensate us and never did, they don't follow the deadlines unless it's in they benefit..they take ages to reply to emails.. The flats are great and the support team while you are renting is good but the letting team..please..horrible! This was back in 2013.. We are now trying to get our deposit back for 4 months..I last heard from them in Mid February.. No emails reply.. And it's not just me.. I know at least 3 other couples in the same situation.. I don't believe in any positive review, must me fake! Bad Bad Bad...never again!
5/5
TrustpilotIt’s great they got all the stuff well…
It’s great they got all the stuff well done.
Thank you for your review Jie, that’s great to hear.
5/5
TrustpilotGreat experience
Great experience. Danish Ashraf from East Property Management did my deposit refund. He was very help and responsive. The process was really smooth and fast.
Thank you for your review Jingkai, glad to hear Danish could help you.
5/5
TrustpilotI hav been using Chase to rent out my…
I hav been using Chase to rent out my properties for over 10 years. Great honest straightforward firm to work with. Mostly deal with Terry who is sound
Thank you for your review Patrick, glad to hear Terry could help you.
5/5
TrustpilotChase Evans
Kin Lee of Chase Evans is professional and has been handling my renewal well.
Thank you for your review Lee, glad to hear Kin could help you.
5/5
TrustpilotDanish Ashraf from East Property…
Danish Ashraf from East Property Management, he was doing great job to help me solve me property issues. He is very responsible, patient and efficient.
Thank you for your review Jiaqi, glad to hear Danish could help you.
5/5
TrustpilotVery professional service
That's great to hear, thank you for your review Cristian.
5/5
TrustpilotKimberly Fernandes of East Property Management
Kimberly Fernandes provides great help for addressing the issues of my flat and updated me very timely.
Thank you for your review Jane, glad to hear Kimberly could help you.
5/5
TrustpilotFixing of broken equipment in rented flat
Kimberly Fernandes solved everything requested very quickly and made sure that all tasks are done efficiently
Thank you for your review Benedict, glad to hear Kimberly could help you.
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