Chase Evans London reviews

★★★★★ 1/5

Google

Chase Evans need to be chased at least 3 times to get your deposit back. Unbelievable system. Promised deposit return 3 times and still waiting for the 4th week! Unbelievable

SJ · 26 July 2024

★★★★★ 5/5

Trustpilot

Excellent and professional service

I receive professional and considerable service from Danish, highly recommend the tenant service! I rent for one year, and always get supported by the team, recently the deposit return also goes smoothly, Danish help us resolve the dispute, and we are happy with his excellent service!

Chu · 14 August 2023

★★★★★ 5/5

Trustpilot

service

fast service, thanks to Maristella Marangi

Leonardo · 28 November 2022

★★★★★ 5/5

Trustpilot

Constant support throughout my tenancy

I’ve been a Chase Evans customer for the last couple of years and I’ve always received the support I needed, both for info and maintenance.I’ve just renewed my tenancy with the support of Harvey, always kind and quick in answering my questions and doing back and forth between me and the landlord.So far, so good!

Marco · 19 October 2022

★★★★★ 5/5

Trustpilot

Camille Lai

Camille Lai, Senior Renewals Negotiator had a good view of the market rents and was able to secure a good increase on our renewal despite a lower counter from our existing tenant. She was diligent in handling both sides, remained client friendly throughout and kept the landlord advised as needed. She was a results orientated operator.

Alan · 7 September 2022

★★★★★ 5/5

Trustpilot

Very good service

I truly recommend this agency.I was currently trying to negotiate my tenancy agreement.My renewals handler (Molly Pariyanukul) managed to renew my agreement at the best conditions for me ans the landlord to reach to a win win situation.

Steve · 13 February 2024

★★★★★ 5/5

Google

Adam James has been excellent at finding good tenants for all my properties. I have been using Chase Evans for years and the service provided is very professional and helpful. Adam and his team are able to value the properties accurately and all the tenants found have looked after the property well.

Rohini · 12 June 2020

★★★★★ 5/5

Trustpilot

Hanna at Chase Evans provided…

Hanna at Chase Evans provided exceptional service during our recent tenancy renewal . Her professional and patience made the process stress-free. Thousands thanks. Highly recommend!

JAZ · 4 October 2024

★★★★★ 5/5

Trustpilot

Chayane Cummings

Chayane has consistently been professional, approachable, and responsive in all our interactions.

Mahalakshmi · 25 February 2026

★★★★★ 5/5

Trustpilot

Great service and smoothly handling all…

Great service and smoothly handling all the emails and communications.Specially Kin Lee our renewal handler which was kind, helpful and speedy on making the things even better.Really recommend it all!

Andre · 10 July 2024

★★★★★ 5/5

Trustpilot

Terry Singleton

Terry Singleton is very helpful.

Fatih · 14 December 2022

★★★★★ 5/5

Trustpilot

Cleaning

ChaseEvans is a very responsible agency. We moved into our property around a month ago and our property was not professionally cleaned by the pervious tenant. After the report, our property manager Edmond arranged us with a very professional cleaning company immediately which also includes carpet cleaning. The whole process was quick and easy.

Liu · 1 November 2022

★★★★★ 5/5

Google

We bought our first flat in London with Chase Evans. We had a great experience with Immanuel and Anj, who were there for us from the viewing until completion. Always happy to help, quick to respond and very knowledgable and supportive. Thank you very much!

Kerstin · 16 August 2023

★★★★★ 5/5

Trustpilot

Maristella Marangi

Maristella Marangi (South Property Management) has helped us out very much with our issue relating to previous tenants and in quick time. Chase Evans as a whole did not resolve this issue for a long time, switching out account managers on a frequent, inconvenient basis, but Maristella proved to be the exception.

Bosco · 9 January 2023

★★★★★ 5/5

Trustpilot

renewal property

I had a nice communication with Mr. Kin. He helped me to deal with the renewal of my property actively. I quite appreciated for that. Thank you.

Christine · 22 August 2024

★★★★★ 1/5

Trustpilot

please do not choose chase evans

please do not choose chase evans, especially if you are a french tenant. I will not make a long comment because I have already lost enough time and money trying to sort out problems with this agency. Always very courteous but without any efficiency or benevolence and totally disingenuousThis comment after 8 months of renting and problems

Alexis · 8 June 2022

★★★★★ 5/5

Trustpilot

I did some viewings with Victoria Li

I did some viewings with Victoria Li. She has been really supportive and friendly. She offered me professional service.

Tiffany · 19 December 2025

★★★★★ 1/5

Trustpilot

Beware! Will withhold deposits unjustifiably

We rented a flat with CE from Feb 19 until Jan 23. Generally CE were responsive when it came to maintenance issues and the move-in process was fine. However, it is very well documented within the London market that moving out of rental properties can be problematic. For this reason we did everything we needed to do and got the flat professionally cleaned by a company recommended by CE and actually left the flat in a better condition than we moved in (confirmed with the check out report!) The professional cleaners (which was expensive!!) didn’t even clean all the cobwebs that had gathered in certain areas. Certainly not expected when paying premium for a cleaning company recommended by CE who “clean to their check out standards”. When we received the check out report it was noted that while one of the blinds worked fine the blind cord had snapped and needed a new connector - we accepted this. We were floored to then receive an email saying 10% of our deposit was being withheld to repair this cord connector. From researching how much it would cost to correct, this amount was completely unjustifiable. We provided evidence of how much we thought it would be and gave them a counter offer which was declined. We were told to go to mydeposits and raise a dispute. We repeatedly asked CE to justify this cost which we never received. We also offered to fix it ourselves. We were just fobbed off and told to just raise a dispute which, we did. After four months mydeposits validated our argument that the amount they withheld was unreasonable and we will receive over half the withheld deposit money back. It turns out the amount was based upon a single figure from a contractor who didn’t even provide specifics in their email. CE should be ashamed of how this situation was dealt with and rethink how they deal with their contractors and who their contractors are as this was just a blatant money grab. London agencies have the reputation they do for a reason and CE solidify this reputation. Beware!!

Anne · 7 May 2023

★★★★★ 1/5

Trustpilot

Didn’t reply reported issue

We have reported the issue of apartment for several times, but the agency always don’t respond. Nobody come to fix the problem.

YZ · 6 November 2024

★★★★★ 5/5

Trustpilot

Smooth communication and efficient…

Smooth communication and efficient services! Enjoyed professional and high quality services from different depts of the firm and special tks to Aurora Li from the head office for detailed work!

Lin · 27 June 2024

★★★★★ 5/5

Trustpilot

Madison is responsive and attention

Madison is responsive and attention, pleasure to work with.

Jimmy · 28 May 2022

★★★★★ 5/5

Trustpilot

Had a fantastic experience with the…

Had a fantastic experience with the team at the Greenwich Office. They have made the entire rental process for all clients simple. We have never had any issues and they always go the extra mile to make sure they have provided an amazing experience. Always happy with the way Ahmad conducts himself, one of the best agents in London.

Gov · 17 February 2022

★★★★★ 5/5

Trustpilot

Chase Evans Property Management

I had a really pleasant experience with Chase Evans. I would like to express my gratitude to Edmond in the property management team. Edmond has helped us to smooth the checkout process. He has been extremely patient and we’ve had no problems with communication. I would highly recommend Chase Evans base on my experience.

Borong · 26 September 2022

★★★★★ 5/5

Trustpilot

Wonderful experience with Aurora Li

My experience with miss Aurora Li was amazing. She is very polite, helped me to figure out all the questions needed, and always answers quickly.

Полина · 12 September 2024