Chase Evans London reviews

★★★★★ 5/5

Trustpilot

Ginny is a wonderful agent who made it…

Ginny is a wonderful agent who made it all possible for my dream to come through this year despite all odds, disappointment and feelings of hopelessness.She deserves a medal for her professionalism,words of encouragement and her vast knowledge of the Mortgage procedure and most importantly her patience and transparency.I will recommend her service a million times to anyone who needs such service in future.Ginny has this rare personality that makes me feel welcome and hopeful when I met her and it will linger in my memory for ever.

Olubukola · 20 May 2024

★★★★★ 1/5

Trustpilot

They don't seem to care about tenants

We are tenants for about 3 months now with Chase Evans. The renting process, paperwork, etc were all smooth and quick. We were also asked to leave a review. I suppose they know this part of the company is working very well and it explains why they have an excellent rating (4.8 stars at the time of writing this).However, the quality of service drops sharply once you are a tenant and the priority is to spend as little as possible. When we moved in Chase Evans have ordered a replacement sofa as the old one was flaking (faux leather). The new one came, made of different materials and of different style which would not be a problem, but the size of that was considerably smaller than the original one. We both have average bodies, not too tall or fat or anything like that. I have complained about this and the property manager has admitted that he never saw the property and "thought" this would be a good fit. After admitting his mistake he suggested we can have a replacement and pick another sofa. Eventually we got to the point where he was about to order a new one, when he dropped the question: "How much are we willing to contribute toward the sofa?" Excuse me, but what?! We are renting a furnished apartment, you admittedly made a mistake and you expect us to pay for that?There were some back and forth emails and calls. Generally the response time from the property manager was really long and no progress was made. I decided to complain through their Customer Services I wonder what the response to my review will be, because it seems the generic answer is "We take this kind of feedback very seriously, if you could please provide us with more information at customerservices[at]chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter."So I have filed a formal complaint and been through customer support already. They did an internal investigation. They missed a few points, interestingly all of then were misunderstood in away that benefits them. After correcting those they ensured me how understanding they are, but the core issue remains unresolved. Conveniently the investigation does not seem to cover anything that we discussed over the phone and unfortunately the property manager admitting his mistake is not in writing. (I suppose that is not a coincidence either.)The replacement sofa at the time of moving in was on sale and was advertised for under £300 and was the cheapest two-seater at the time. Plus I imagine they might get that cheaper as they order many of these (and possibly other furniture too) from them. FYI, I found the exact same replacement sofa at another company who are posing as one of the top furniture provider for social housing. Never mind we spend a huge amount on rent, Chase Evans gives us the same furniture.Another issue they simply dismissed was when I highlighted that some of the internet wall sockets in the rooms were not working. Instead of sending a technician to investigate/fix they said it is the internet providers responsibility. That is certainly not true, they are only responsible for the external internet connection + router. Based on the sofa experience I found it easier to spend time and money on a not so nice but at least working solution that I could do myself.TL/DR:Onboarding: Quick and smooth process.Property management: Not resolving issues, deflecting responsibility, if they have no option but to pay for something they go for the cheapest option, no consideration for tenantsCustomer support: They investigate themselves. What did I even expect to happen.I feel we were misled and weren't treated fairly.

Tamás · 14 May 2024

★★★★★ 5/5

Google

Renting a place in London can be difficult, especially if you’re moving to the UK from abroad, as was my case. Mike Gutierrez was extremely helpful and patient during this process. He made clear all the steps of the process from the beginning and helped me find the perfect place for me, even before I was in London! I highly recommend Chase Evans, and in particular Mike for all his dedication. I will for sure contact him in case I need to find a new place to stay in the future.

Diogo · 12 May 2024

★★★★★ 5/5

Google

I had the pleasure of working with Anj from February 2024 on the purchase of a flat in the Isle of Dock area. Throughout the three months of our interactions, Anj demonstrated exemplary professionalism and dedication that distinctly stood out. Anj was always punctual for our scheduled viewings, which showed a great respect for my time. Her knowledge of the property market was impressive; she provided detailed and insightful information about each listing that aided my decision-making process significantly. What I appreciated most was Anj's sincere and honest demeanor, making the entire journey trustworthy and transparent. She was very practical and straightforward about property prices, providing useful insights that helped guide my financial decisions. Anj's efficiency was also notable; she responded to every inquiry, whether it was through email or telephone, promptly and thoroughly. Furthermore, she consistently kept me updated with the latest market information and newly listed properties without delay, ensuring that I had access to the best options available. Although I ended up purchasing a property that wasn't one of her listings, Anj showed no negative attitude or hard feelings. This level of professionalism assures me that Anj will have a brilliant career in real estate. I fully endorse her and wish her all the success in her future endeavors. Once again, Thank you so much!

Mike · 12 May 2024

★★★★★ 5/5

Trustpilot

Ms.Ginny at Chase Evans setting benchmarks

Chase Evans are a bunch of very professional realtors who are punctual considerate and very knowledgeable about the property they are selling. I have always recommended Ms.Ginny among my circle whoever is looking for a sale/purchase in and around London. Ms.Ginny is in the business for very long and that quite evident in the way she presents properties to prospective buyers. She knows most details and even if she doesn't, she promptly gets back to the prospective purchaser after getting the details. A very empathetic woman who believes in a house meeting the emotional personality of buyers rather than just selling brick and mortar. Any buyer/ seller in her hands are lucky and more importantly safe.

Mugun · 2 May 2024

★★★★★ 5/5

Trustpilot

Max Watson the saviour!

During our tenancy, we had one property manager who assisted us. Prior to the tenancy coming to an end he informed us he was going to leave, which we understood. When our tenancy ended we didn't receive any news or updates from Chase Evans or any other property manager until I decided to call Chase Evans myself. On the phone they told me no one else had been assigned to us, so on that day they told us that Max Watson would be now placed in charge of the overview of our end of the tenancy agreement. Needless to say Max was superb in giving us feedback as well as speeding up the checkout and deposit release process, by chasing the landlords in regards to reviewing the inventory checkout information and giving us an update. He also helped us negotiate with the landlords on some damages that were out of our control (water leakage/mould) as these occurred either during our tenancy, which was reported to our previous Property Manager (who didn't end up registering these incidents on the property portal because he forgot I guess), or while we were moving things away from the property ahead of our move out date. Max has been highly efficient with explanations, updates and again, communication between us and the landlord. After Max took charge of things, the inventory checkout process was speedy, efficient and great!If we could have chosen our property manager since the start, it would have been Max for sure :)

Luca · 30 April 2024

★★★★★ 5/5

Trustpilot

Amruta has been quite quick to get the…

Amruta has been quite quick to get the new renewal process done, she was extremely helpful, supportive and professional in dealing with clients. I wish her all the best.

Tanvir · 19 January 2026

★★★★★ 5/5

Trustpilot

Great experience throughout

I have been a tenant through Chase Evans for more than 3 years now and I would like to highly commend the entire team at Chase Evans for a very smooth experience right from viewings, prompt property management and to end of tenancy precessing.Special thanks to Aurora Li and Chase Evans Property management team for taking care of every detail and taking hassle out of end of tenancy process and their efforts in reaching to an amicable solution in deposit return process!!

Sameer · 17 April 2024

★★★★★ 5/5

Trustpilot

The Winning Strategy ......

Abhijit has assisted me in renewing the existing tenancy of my flat in the Docklands. I like his style of negotiation throughout the whole process. He knows how to manage my expectation. He did not push for anything. At the end he gave me a pleasant surprise , a win win situation for both the tenant and the landlord and of course for him as well for having a job well done !

Herbert · 21 February 2026

★★★★★ 5/5

Trustpilot

Appreciation to my agents (Mint Mok & Max Watson)

My management agent is Mint Mok. She is very responsible and always responds to my requests within 2 days. Her response is thoughtful and in sufficient details for me to understand. She puts in lots of effort to keep her work at a very high standard while maintaining a good working with her clients. Her supevisor, Max Watson, is also very helpful and willing to offer help at the times, especially when more challenging issues arise.

Baldwin · 18 September 2026

★★★★★ 5/5

Trustpilot

Absolute pleasure to deal with! Extremely professional, organised and efficient!

My experience with Chase Evans has been excellent since I began renting with them in 2021. This year, renewing my contract with Camille has been streamlined and amazing. In a city like London, where finding properties and agents who provide value is extremely difficult, I consider myself fortunate to have found both. Camille made my renewal process a breeze; her expertise and ability to liaise with my landlord quickly made it easier and smoother than my experiences with other agents. I’m extremely happy with her help and hope to continue using Chase Evans in the long term! 5* service!

Joe · 11 April 2024

★★★★★ 5/5

Trustpilot

Kin is really professional and helpful…

Kin is really professional and helpful to renew the tenancy agreement with updating me the information related to latest Renters’ Rights Act. I was well acknowledged the changes.

Rachel · 17 September 2026

★★★★★ 5/5

Google

Amazing service from start to finish! Andrea has been absolutely fantastic in letting my house. He was professional, proactive, and always kept me updated through every step of the process. His …

Rocio · 15 December 2025

★★★★★ 5/5

Trustpilot

Kin Lee was our coordinator and he did…

Kin Lee was our coordinator and he did a great job!

Xia · 2 June 2026

★★★★★ 5/5

Trustpilot

Gladys was so helpful and understanding…

Gladys was so helpful and understanding of my requests. I asked to be able to extend the deadline for the payment and she was able to accommodate me. I also wanted to test that I had the right account by first sending a small sum, and she was patient and understanding about that too. She was also able to answer any questions I had and communicated in a time efficient way.

Gloria · 4 September 2024

★★★★★ 5/5

Trustpilot

Great experience with chase evans…

My experience with chase Evans was perfect. From securing the property to leaving I felt the staff made everything as easy as possible, trying to make it as swift as they could. My property manager Max Watson was also very helpful, during my time at the property he would really quickly respond to any issues I had and resolve them as fast as he could. I would definitely recommend using chase evans simply based on customer service alone.

Adam · 19 April 2024

★★★★★ 5/5

Trustpilot

Kin is very helpful and provided good…

Kin is very helpful and provided good information and suggestion.

Ho · 31 May 2026

★★★★★ 5/5

Trustpilot

Positive experience working with Dainik as my Renewals Coordinator

I had a really positive experience working with Dainik as my Renewals Coordinator. He was professional, responsive, and made the entire process smooth and stress-free. Dainik took the time to clearly explain everything and ensured I felt confident in my decisions. His helpful and friendly approach really stood out, and I truly appreciate the support he provided throughout. Highly recommended!

Maksym · 16 May 2026

★★★★★ 5/5

Google

Immanuel and team (Anj) provide a 5* service. I've bought 3 properties before, however in this case i was in a chain selling a leasehold flat and here i really witnessed the value add. From the initial conversation, i never felt harassed in placing my property on sale and came back to Immanuel 6 months after talking to him. The pictures were excellent and house tours very professional and they were able to adapt to our babies schedule. Not feeling pressured, i reduced my sale price and soon found a buyer. During negotiations, I never felt pressured and, everything was smooth and typical. The above and beyond service was the guided walkthrough of the 4 month legal process until exchange which was littered with issues which Immanuel and team helped navigate. I'm happy to recommend them and I hope Immanuel enjoyed the Champagne I gifted him :)

Michael · 18 June 2025

★★★★★ 5/5

Trustpilot

London properties, Hidden Gems found by Ginny …

I recently had the pleasure of working with Ginny Pattni of Chase Evans during my home search in London. I cannot recommend her highly enough. As a foreign buyer, I have very limited knowledge about the local properties and the nearby environment. Ginny found me really excellent properties which is lovely and HIDDEN GEMS in London. She is not only incredibly knowledgeable of the property, facilities, restaurants and shops in this community, but also genuinely attentive and responsive to our needs. She made great efforts to arrange a viewing for us with the presence of the home owner so that we would interact with the owner, asking as much as questions we have and get a full picture of the property and the living environment. This opportunity is extremely rare in our past viewings. If you're looking for an agent who truly cares about your home buying experience, Ginny is the perfect choice.

Eve · 17 February 2024

★★★★★ 5/5

Trustpilot

Good experience with Camille Lai

I had the absolute pleasure of working with Camille Lai as my Renewals handler, and I couldn't be happier with the experience. Camille is incredibly kind, approachable, and professional. She always responds quickly and ensures that all my questions and concerns are addressed with care and clarity. Her dedication to providing excellent service has made the entire renewal process seamless and stress-free.

Mr · 18 December 2024

★★★★★ 5/5

Trustpilot

Thank You so much to Danish Ashraf

I have dealt with Danish Ashraf from the vip team and have had the best and smoothest experience. I have been dealing with many agencies and and agents in the UK and have never seen an agent so prompt, helpful and fast. I'd like to thank him for all the help and time he has put in with me and for always replying to my endless emails and questions in minutes. He was able to make the process very easy and stress free for me and would always go out of his way to ensure everything is top tier. His energy, kindness and promptitude made a potential chaotic process easy and quick.

Maha · 9 February 2024

★★★★★ 5/5

Trustpilot

Just completed our renewal process…

Just completed our renewal process through Chase Evans by Abhijit Gooptu. The process was so smooth and quick. Abhijit is so polite and supportive. He has cleared all of our doubts. Really happy to be with Chase Evans.

Rajinder · 24 September 2025

★★★★★ 5/5

Trustpilot

Highly praised with Gladys

I would like to praise my renewal negotiator, Gladys Kiala, who is very patient in guiding and helping me understand the existing terms of the renewal, and carefully tells me the relevant information. I very much recognise his work efficiency and his communication with the landlord. As a tenant who used Chase Evans in the second year, I think Gladys Kiala is one of the best representatives I have ever met.

Fei · 23 July 2024