Trusted Agent profile · London
★★★★★
1,684 reviews across 3 platforms
St Davids Square, 320 Westferry Road, London, E14 3QL
Chase Evans's office in London, at St Davids Square, is rated 4.6 out of 5 across 1,684 reviews on three platforms, including 260 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAbhijit.Gooptu
Their staff member, Abhijit from the Renewals Department is prompt in responding to my request and his working attitude is professional.
Thank you for your kind words, Eliza. We're so happy to hear that Abhijit was prompt and professional in assisting you. We try our best to provide reliable and trustworthy support to all our customers. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotRenewal with Chase Evans - thanks Kin!
We had a very smooth start of our renewal process, big thanks to Kin. Kin also explained the changes brought about by the Renters Right Bill. Thank you Kin! Very happy!
Thank you for your review, glad to hear kin could help you.
5/5
TrustpilotSwitched to Chase Evans
Chase Evans bought over the previous agency that was managing my apartment and the difference this has made to me has been remarkable. They're very efficient and have great systems, and I spend considerably less time (or perhaps even none) to have to chase people for things like repairs or paperwork. I recently renewed my lease and Abhijit Gooptu from the Renewals Department did an excellent job. He was very knowledgeable and prompt. Would recommend the agency and its people.
Thank you for your review, glad to hear Abhijit could help you.
5/5
GoogleAndrea has been really patience in showing us apartments as we have been very specific with what we wanted. I was able to book an apartment within 15 mins and that one we finalised the same day. The whole process was Andrea has been good. He is approachable and always looks into what we request. Even if he is busy he makes sure to reply even if it’s late some time
Thank you for your review, glad to hear Andrea could help you.
5/5
TrustpilotSmooth tenancy renewal
The ChaseEvans agency staff Kin Lee was very helpful and responsive. He also provided detailed information about the tenancy renewal considerations. A very good experience in this tenancy renewal process.
Thank you for your review, glad to hear kin could help you.
5/5
TrustpilotFive star to Ginny
I cannot recommend Ginny highly enough. From start to finish, Ginny has been incredibly helpful, professional and proactive throughout all sale and purchase transactions throughout the entire process.
thank you Bren for your review for Ginny and appreciate your comments
5/5
TrustpilotI had the pleasure of working with…Ginny
I had the pleasure of working with Ginny at Chase to sell two properties in London, and I can say without a doubt that she is phenomenal! Ginny's professionalism and dedication truly set her apart from other agents. She handled the intricacies of both transactions with exceptional timing and expertise, which eased my worries during the sales process. Her communication was top-notch, and her commitment to achieving the best outcome for me was evident every step of the way. I highly recommend Ginny as an estate agent, her hard work and dedication are unparalleled! Thank you for everything, Ginny!
5/5
GoogleAndrea made our experience with Chase Evans truly outstanding. He took the time to understand what we were looking for and kept us updated every step of the way. We really appreciated his professionalism and would gladly recommend Andrea to anyone needing dependable support in London’s property market!
Thank you for your review, glad to hear Andrea could help you.
5/5
TrustpilotReview for Chase Evans - Property Manager Minsung Jean
I want to take a moment to express my appreciation for my property manager, Minsung Jean. He has always been incredibly helpful with any issues related to my flat. Whether it's a maintenance concern or a question about the property, Minsung is quick to respond and provides practical solutions with a professional and friendly approach. It's clear that he genuinely cares about the well-being of the tenants and ensures that everything runs smoothly. Having such a reliable and dedicated property manager makes a huge difference, and I highly recommend him to anyone looking for exceptional property management.
Thank you for your review Raimbek, glad to hear Minsung could help you.
5/5
TrustpilotGreat lease renewal service
I recently renewed my lease with the help of Abhijit from the Renewals Department and had an excellent experience. Abhijit was professional and responsive. He clearly explained all terms, addressed my questions promptly, and ensured everything was completed on time.
5/5
TrustpilotNoel has been super empathetic and responsive
Chase Evans have been professional, responsive and very supportive in helping me find a flat. There were some issues that needed to be sorted upon my move, resulting from previous use of the flat and Noel Ng, the Property Manager has continuously tried their best to help resolve them in a timely fashion. In cases where this was difficult to do in terms of getting approval from the landlord, Noel worked hard to find a resolution that would work for both parties. I continue to be impressed by Noel's responsiveness, fairness, empathy and support in ensuring I have a good experience as a tenant. I would highly recommend Chase Evans based on my experience with Noel.
Thank you for your review, glad to hear Noel could help you.
5/5
TrustpilotI had a great experience with Mint Mok…
I had a great experience with Mint Mok as my property manager. She was always helpful and quick to respond whenever I needed anything. Moving out can be quite stressful, but she made the whole process feel much easier and handled everything smoothly and efficiently. I really appreciate all her help and effort throughout my time there.
Hi Wasan, Thank you for your kind review. We're delighted to hear that Mint was so helpful and responsive throughout your tenancy. We understand that moving out can be a stressful experience, so it's wonderful to know that Mint helped make the process feel easier and ensured everything was handled smoothly and efficiently. We truly appreciate your feedback and wish you all the best for the future!
5/5
TrustpilotPositive experience
I had a very positive experience working with Dainik Sharma. Dainik was professional, responsive, and helpful throughout the renewal process, making everything clear and straightforward. I really appreciate the support and would happily recommend his service.
5/5
TrustpilotProfessional service by Chase Evans…
We have been supported by Chase Evans for years. I appreciate their professional service. The letting procedure, repair service are in time. The communication is smooth even over different timezone. Thanks to Shahid Miah, Mohan Huang, Grant Walker.
1/5
GoogleI rented a property (IG11 7GT) through Chase Evans Lettings from October 2022 until the end of November 2025. Throughout the tenancy, I dealt directly with them for rent payments, the initial deposit, and all property-related matters. Unfortunately, their service was not consistently up to standard. Shortly after moving in, we experienced a bed bug issue which required repeated follow-ups and escalation before it was properly addressed. Communication during such matters was often slow and required unnecessary chasing. What is most disappointing is the handling of our deposit after vacating the property at the end of November 2025. Despite multiple follow-ups, we have not received our deposit back. We are being told they are “chasing the landlord” and awaiting a response. However, to my understanding, the property has already been re-let and rent is being collected, which suggests there is active communication with the landlord. It is frustrating that when it comes to returning our deposit, we are being directed elsewhere and advised to contact the deposit scheme ourselves. When the deposit was taken, payment was made directly to the agency, and communication was prompt and efficient. It is disappointing that the same level of support is not being provided now. I sincerely hope the CEO and senior management team review this case and ensure it is resolved promptly and fairly. Kind regards Hirok
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotMint Mok was our rental property…
Mint Mok was our rental property manager, she always looked after us and was very attentive to our needs. I highly rate chase evans.
Thank you for your review, glad to hear Mint could help you.
5/5
GoogleI bought my first property through Chase Evans, and Anj and Immanuel were a pleasure to work with. They consistently went beyond what was required, even stepping in when delays from the managing agent and my bank threatened to slow things down, and asking what they could do to keep the purchase on track. Overall, I couldn’t be happier with the service I received.
Thank you for your review, glad to hear Anj and Immanuel could help you.
5/5
TrustpilotKevin Chidi is an excellent agent
Kevin Chidi is an excellent agent, he worked with us diligently while we were in the US to make our apartment search and move-in smooth. He was very responsive and always tried to be helpful.
5/5
GoogleAndrea was amazing throughout our apartment search. He was professional, attentive, and truly listened to what we needed. His clear communication and dedication made the whole process smooth and stress-free. We’re very grateful for his help and highly recommend him!
Thank you for your review, glad to hear Andrea could help you.
5/5
TrustpilotWe have had a very positive experience…
We have had a very positive experience with Chase Evans. Communication has been clear, professional and efficient throughout. In particular, Justin did an excellent job coordinating between us as the landlords and our tenants during the recent rent review. He communicated both sides’ positions clearly, kept us updated throughout the process, and helped both parties reach a fair agreement smoothly. We really appreciate his professionalism, responsiveness and the effort he made to maintain a good relationship between the landlord and tenant. Highly recommended.
5/5
GoogleI had a really good experience with Chase Evans, Malikah was very professional, supportive, and detailed in showing the accommodation. Overall it was a really smooth viewing and insightful!
Thank you for your review, glad to hear Malikah could help you.
5/5
TrustpilotProfessional, provide above and beyond level of service.
This was a difficult sale, due to a difficult solicitor, and delays from the managing agent’s correspondence. Ginny was instrumental in chasing and keeping the process going, and providing reports on current progress (that you do not necessary get from your own solicitor), which helped to keep on top of issues before it become a disaster. I believe, without Ginny, the sale would’ve fallen through. She does more than just read emails, her behind the scene efforts is crucial to the success of this sale. Highly recommended.
Thank you for your review, glad to hear Ginny could help you.
5/5
GoogleI recently bought a property with the help of Anj Hussain, and the experience was outstanding from start to finish. Anj was incredibly supportive, knowledgeable, and genuinely invested in helping me find the right home. She guided me …
Thank you for your review, glad to hear Anj could help you.
5/5
GoogleAmazing service from Chase Evans, especially Anj. Extremely helpful throughout the whole process, consistent communication and professionalism. Her knowledge and experience in this field is exceptional and had complete confidence in her ability to handle our matters with expertise.
Thank you for your review, glad to hear Anj could help you.
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