Trusted Agent profile · London
★★★★★
1,689 reviews across 3 platforms
St Davids Square, 320 Westferry Road, London, E14 3QL
Part of Chase Evans, see every office.
Chase Evans's office in London, at St Davids Square, is rated 4.6 out of 5 across 1,689 reviews on three platforms, including 260 Google reviews rated 4.1.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotTenancy agreement renewal
Molly from Chase Evans renewal department provided excellent customer service, firstly by being proactive and getting all parts in motion for the renewal process to happen ahead of the deadline, secondly communicating effectively and promptly. Thank you very much Molly for the excellent customer service provided and making the renewal process stress free.
Thank you for your review Liviu, glad to hear Molly could help you.
5/5
TrustpilotWe have never had a bad experience with…
We have never had a bad experience with Chase Evens. Maristella has been an amazing person to work with. Very understanding and responsive. A great team member within Chase Evens. Thank you for your help.
Thank you for your review Gov, glad to hear Maristella could help you.
5/5
TrustpilotKimberly was kind and respectful
Kimberly was kind and respectful. She is a good listener as well and very hospitable. She made sure my issues were resolved on time
Thank you for your review Junior, glad to hear Kimberly could help you
1/5
TrustpilotTHIEVES!
Hi, I will be leaving an extremely fair review for this awful company since they dont even deserve a star, as soon as i book with them, I found out the same flat in the building was £600 more cheaper than i rented for, when i asked them why, they could not tell me anything, and since I already paid them 6 months of rent in advance, i was not able to do much, when i come to the flat the kitchen walls had smear it was discusting and the sofa with all the chairs were so filthy, I have no idea how the previous tenant was able to live in the flat, as soon as I moved in, I made them clean it, however after 6 months, they blamed me that i made the smears etc. Even the guy who came from check out report company said to me, why did you move into this flat, it does not look good etc. this is how deceiving they are, and now they are trying to steal my deposit. by charging me £315 cleaning invoice for the 1 bedroom flat, I have already cleaned the house very demandingly. NEVER EVER BOOK WITH THIS MONEY THIRST DISCUSTING COMPANY. MY LAWYER IS TAKING THEM TO THE COURT AND I DONT WISH THIS ANYONE TO BE TIME WASTED AND ABUSED LIKE THIS
Thank you Can for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotRenewal of lease
Gladys Kiala is very professional and efficient. She knows the market very well and explains clearly to us.
Thank you for your review Jimmy, glad to hear Gladys could help you.
5/5
GoogleI would like to express my satisfaction with service and excellent customer care service provided by Martin Krivka throughout my whole experience, since property search to actually finding the ideal flat and all paperwork. Notwithstanding, Martin was always available to clarify all additional questions or issues that may have arisen and made everything so easy and hassle free. An absolute gem and wishing him and his team all the best success!
5/5
TrustpilotGreat Service!
Kin Lee was amazing with helping us to renegotiate and renew our tenancy agreement.
Thank you for your review Jay, glad to hear Kin could help you.
5/5
TrustpilotMolly Pariyanukul was really helpful…
Molly Pariyanukul was really helpful and quick to respond to our queries
Thank you for your review Gabriela, glad to hear Ade could help you.
5/5
TrustpilotEdmond from Chase Evans Property Management
Edmond from Chase Evans Property Management has been really helpful in sorting issues that were apparent in my new apartment. Communication has been great and the help he has given has benefitted me a lot.
Thank you for your review Camara, glad to hear Edmond could help you.
5/5
TrustpilotDainik has provided professional…
Dainik has provided professional services that we appreciated very much.
5/5
TrustpilotThanks!
I had a great experience with Chaseevans as an agent. They were willing to help us at any time during our tenancy (3.5 years). Chanelle Da-Silva was extremely helpful in arranging the devolution of our deposit. Highly recommended!
Thank you for your review Ralph, glad to hear Chanelle could help you.
5/5
TrustpilotGreat experience
Kimberly Fernandes from East Property Management was very helpful in sorting out our property issues with our landlord. Very kind and responds quickly to emails.
Thank you for your review Martynas, glad to hear Kimberly could help you.
5/5
TrustpilotHelpful and friendly
Molly Pariyanukul was a great help. Prompt and friendly!
Thank you for your review Joe, glad to hear Molly could help you.
5/5
GoogleThe agents in Chase evans were really professional with handling the entire process of me moving into the new property. Martin Krivka was my agent, who was very kind, professional and informative. Thank you and great job!PositiveProfessionalism
Thank you for reviewing our services. Chase Evans
5/5
TrustpilotLouis the great Property Manager
Louis, who is the Senior Property Manager managing my unit in Baltimore Wharf is very professional and knowledgeable. Also his quick response and fast action is admirable. It’s employees like Louis that make Chase Evans the best Property Agent. Highly recommended.
Thank you for your review Ram, glad to hear Louis could help you.
5/5
TrustpilotPositive experience
As a tenant I've found Chase Evans an effective and responsive tenancy manager, and Kin Lee was very helpful in managing renewal negotiations.
Thank you for your review Jordan, glad to hear Kin could help you.
1/5
TrustpilotNightmare to deal with deposits
Our end-of-tenancy experience was extremely frustrating and drawn out.
Thank you for your feedback. We’re very sorry to hear that you found the end-of-tenancy process frustrating and stressful. We take concerns about delays, communication, and deposit handling extremely seriously. Your comments have been noted and will be reviewed internally to understand what happened and whether our processes were followed correctly. Where improvements are needed, we will take appropriate action. If you would be willing to contact our management team directly with your property details, we would welcome the opportunity to look into this further. Thank you again for bringing this to our attention.
5/5
TrustpilotKin-Long Lee is an exceptional…
Kin-Long Lee is an exceptional person!!!He was incredibly supportive throughout our collaboration. He consistently went above and beyond to address my concerns, answer my questions, and provide timely assistance.
Thank you for your review Tuan, glad to hear Kin-Long could help you.
5/5
TrustpilotDanish was very proactive...
Danish was very proactive and reached out to me in connection with an issue that I was facing, to check the status thereof. He was prompt is responding and I had absolutely no complaints!
Thank you for your review, glad to hear Danish could help you.
5/5
TrustpilotI got a very good news from Kimberly…
I got a very good news from Kimberly Fernandes, East Property Management, just now. She did very good job which is out of my expectations. Our ex-tenants which came from overseas may not familar with the local practices of the check out processes. Even the inspection was done by third party, they challenged every item picked up. Kimberly finally got their agreement for the dilapidation proposed after 3 months!!
Thank you for your review Lilian, glad to hear Kimberly could help you.
5/5
TrustpilotKind and efficient
Kin made our tenancy renewal experience straightforward and stress-free. Highly recommended.
Thank you for your review Elisa, glad to hear Kin could help you.
1/5
TrustpilotBE CAREFUL at the end!!!!!!
at the CHECK OUT they try to get money for everything, they asked me an exorbitant price to fix a toilet and a light bulb, when I refuse to pay it, they told me that we have to reach an agreement and that this is the price and when I threaten to make a complaint to My DEposit, they instantly lower the price to half, I continue negotiating and they continue lowering it.
Thank you Raul for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotGreat experience
I've been working with Chase Evans for a few years, and I'd love to say they've shown their 100% passion and profession. Thank Davide Frongia for helping me with the most recent contract with effort and patience.
Thank you for your review, glad to hear Davide could help you.
5/5
Trustpilot“Kin Long’s quick response and accurate…
“Kin Long’s quick response and accurate service made me very satisfied.”
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