Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have recently used Chartwell whilst looking for a property to rent. I have mixed experiences with estate agents whilst looking for rental property, some average, some horrific, but rarely a pleasure. I have to admit, my dealing with Chartwell was a genuine pleasure from the start to the end. Very clear, informed, and timely communication with updates during the process which fully managed our expectations and desire for information. In no way aggressive or imposing, totally understanding of our position and criteria, all in all very helpful and friendly. The pathway from finding a property, that is literally our dream home, through to picking up the keys and moving was nothing more than a good experience. I dealt with 3 different people at Chartwell along the timeline (1 incidentally), and they were all consistently helpful and friendly.
I have never come away from an estate agent (in renting, buying, selling) thinking "we should use them next time", but certainly I would here.
My · 14 June 2018
★★★★★ 5/5
GoogleJonathan went out of his way to show me the property multiple times; he followed through with everything and allowed my move to be as enjoyable as possible. Thank you.
Ami-Bree · 14 June 2017
★★★★★ 5/5
GoogleHugo is an excellent professional, attentive and polite. He is always available to help with difficulties we encounter due to not having full knowledge of the language.
Jocileide · 14 June 2019
★★★★★ 5/5
GoogleThe team at Chartwell have been very helpful in securing good tenants and providing great communication throughout tenancy contracts. I would recommend Caroline, Jon, Kevin and team.
Neil · 14 June 2016
★★★★★ 5/5
GoogleJessica has been very helpful through the whole process and reply every question that I asked. Thank you for her help.
A · 13 June 2020
★★★★★ 5/5
GoogleI have rented a flat with Chartwell Residential recently. Jon has been extremely helpful, kind and professional. I would definitely recommend this agency.
Giulia · 14 June 2016
★★★★★ 5/5
GoogleRitchie Savage was my representing agent was very professional,ensured a smooth letting process as a tenant highly recommend him
Mr · 14 June 2019
★★★★★ 5/5
GoogleI have been using Chartwell Residential to find tenants for my flat for many years now. They are extremely efficient and very friendly and there is barely ever a gap between tenancies. I highly recommend them.
Camilla · 14 June 2016
Agent replied · 12 June 2024
Dear Camilla
Thank you very much for your kind words and high Google rating for our business, it is very much appreciated.
Being a small independent agency, we often have to work twice as hard as larger corporates, but like to feel that we offer a first class service every time to all of our landlords.
Thank you again.
Kind regards
Kevin Woolcott
Director
★★★★★ 5/5
GoogleI had been with the staff of Chartwell Residential for 26 months and I highly recommend them, in particular, Mr. Ritchie.They were always helpful and responsive during my period of renting, proving themselves being extremely competent professionals, understanding the client’s needs. They made the process very easy and stress free, that’s why I really recommend them!PositiveQuality, Professionalism
Rafael · 13 June 2021
★★★★★ 5/5
GoogleReview posted on behalf of Hannah Dye
I have now bought, sold and let through Chartwell Residential Putney over the past 6 years. They are by far the most friendly, professional, efficient and considerate estate agents in the area. I can't recommend them enough - a local estate agent with excellent knowledge and care for their clients.PositiveResponsiveness, Quality, Professionalism, Value
Ritchie · 13 June 2020
★★★★★ 5/5
GoogleThanks to Hugo for great support and service at the beginning of this year
Paula · 14 June 2019
★★★★★ 5/5
GoogleA great agency that made our moving very easy from finding the apartment all the way to moving in. All of them were very helpful every step of the way. Highly recommended
Antti · 14 June 2016
Agent replied · 12 June 2024
Dear Antti
Thank you for your kind response, your comments on the Google rating are much appreciated.
Kind regards
Kevin Woolcott
Director at Chartwell Residential
★★★★★ 5/5
GoogleCouldn’t recommend enough, Hugo was a great help throughout the whole process
Sam · 14 June 2019
★★★★★ 5/5
GoogleAn excellent experience dealing with very good professionals.
CelsoSantos · 28 December 2024
★★★★★ 5/5
GoogleCaroline, Mahsa and team were very helful and proactive in dealing with my letting
Tim · 14 June 2017
★★★★★ 5/5
GoogleAsk for Jonathan !! and be rest assured !!!
We used Chartwell to rent a flat in Putney and are very happy with the service. "Jonathan Ofori" was fantastic in his transactions. He was reachable, reasonable, accommodating, very friendly and most importantly always had a smile on his face. :-)
I highly recommend using Chartwell for your rental needs. :-) Go Jonathan...
Srikanth · 14 June 2017
★★★★★ 5/5
GoogleAbsolute pleasure to work with Chartwell and Will Picot particularly - fast, responsive, knowledgable. Thanks.
Art · 30 August 2024
★★★★★ 5/5
GoogleHugely impressed with the service. Jonathan immediately understood what we were looking for and was very proactive in securing us an apartment to let short term. It took off a lot of pressure knowing we could rely on him and the rest of the team at Chartwell. They would definitely be my first call in the future.
Catherine · 14 June 2017
★★★★★ 5/5
GoogleI have recently used Chartwell Residential to find a flat for my relocation to London. From the beginning of the process to present, Hugo the agent assigned to us, has been extremely helpful, professional, friendly and responsive. Thank you very much! I would definitely recommend if you are looking for property in the area.
E · 14 June 2019
★★★★★ 5/5
GoogleSuper service from Ritchie Savage when I was buying a flat from Chartwell recently. He pushed things over the line when things were awkward. If I didn't have another management agency already, I would have employed his services for that task too. Many thanks for your efforts and patience Ritchie.
TractorDamage · 13 June 2020
★★★★★ 5/5
GoogleVery friendly, super efficient and always available to help with any questions or problems!
Serena · 16 April 2024
★★★★★ 5/5
GoogleThe team at Chartwell were very attentive and efficient throughout the process of our rental application. Jessica, in particular, was always on-hand to address any concerns and ensure the agreement was signed in a timely manner.
Tom · 16 April 2022
★★★★★ 5/5
GoogleChartwell Residential found myself and my partner a gorgeous apartment and have been very attentive during the contract and tenancy checks phase and indeed throughout the moving in process.
I would not hesitate to recommend them to other people looking to rent a property in their catchment areas.
LynFrostee · 14 June 2017
★★★★★ 5/5
GoogleI was most impressed with Chartwell's efficiency, attention to detail and personal service during a recent property transaction. Ritchie could not have been more helpful and prompt in responding to any queries. I highly recommend the agency following my very positive experience.
Rosalind · 14 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
