How many reviews does Chartwell Residential London have?

Chartwell Residential's London office has 113 reviews across two platforms: 112 on Google, 1 on Facebook.

What is Chartwell Residential London's rating?

Chartwell Residential London is rated 4.9 out of 5 across all 113 reviews, and 4.9 out of 5 on Google from 112 reviews.

Where is Chartwell Residential's London office?

Chartwell Residential London, Putney Wharf, 15 Brewhouse Lane, London, SW15 2JX.

Trusted Agent profile · London

Chartwell Residential London reviews

4.9

★★★★★ Excellent

113 reviews across 2 platforms

Putney Wharf, 15 Brewhouse Lane, London, SW15 2JX

Chartwell Residential's office in London, at Putney Wharf, is rated 4.9 out of 5 across 113 reviews on two platforms, including 112 Google reviews rated 4.9.

4.9 / 5

112

Reviews on Google

This office

5.0 / 5

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Layla at Chartwell Residential in Putney was extremely helpful throughout the entire process. She responded promptly to all of my emails and queries, which made everything feel straightforward and well-managed. The process was smooth from start to finish, with no issues along the way. I’m very grateful for her support and would highly recommend the team.

Gueorgui · 10 April 2026

Agent replied · 16 April 2026

Dear Gueorgui, Thank you so much for your kind words! We’re delighted to hear that Layla made your experience smooth and stress-free. We’ll be sure to pass along your feedback to her. Wishing you all the best, and thank you for recommending our team!

5/5

Google

I had a fantastic experience with Ashton at Chartwell. From the very beginning, Ashton was incredibly professional, responsive, and supportive throughout the entire tenancy process. His clear communication, patience, and attention to detail made all the difference, especially as I was relocating internationally. The support I received from Chartwell was excellent, and I felt genuinely well looked after at every stage. I’m very grateful for their help and would highly recommend Ashton and Chartwell to anyone looking for a reliable and client-focused letting agency in London.

Mauricio · 16 August 2025

Agent replied · 16 April 2026

Dear Mauricio, Thank you for your kind feedback. We're very pleased to hear that your experience with Ashton and the team was a positive one during your recent move. We’re glad we could assist in securing your new home and that you felt supported throughout the process, especially with the added complexity of an international relocation. Please reach out if we can help you with anything in the future.

5/5

Google

Fantastic service from start to finish. Ashton was amazing in helping us find the perfect rental property and was incredibly helpful and accommodating throughout the entire process. We would highly recommend this agency to anyone looking to rent in Putney.

Moira · 10 April 2026

Agent replied · 16 April 2026

Hi Moira, Thank you for your lovely feedback! We’re so pleased to hear Ashton was able to help you find the perfect rental and made the process smooth and accommodating. We really appreciate your recommendation and wish you all the best in your new home!

5/5

Google

We just wanted to say a huge thank you to Layla from Chartwell for all her help with our tenancy. Layla is incredibly efficient, always prompt, and super helpful. Her willingness to listen and go the extra mile made the whole process of moving into our new home so smooth for us. We really appreciate Layla’s hard work and professionalism. Thank you Layla😊"

S · 16 September 2025

Agent replied · 16 April 2026

Thank you so much for your kind words, they truly mean a lot. we're so glad Layla could help make the process of moving into your new home a smooth and positive experience. Wishing you all the best as you settle in and enjoy your new place!

5/5

Google

I had a really good experience with Chartwell, who helped us with our current move. Our letting agent Layla was especially helpful, going above and beyond to guide us through the process, as well as answering any questions we had. I highly recommend their services. I will definitely use them again in the future.

Trung · 25 January 2025

Agent replied · 18 May 2025

Hi Trung, Thank you for your review! We're glad Layla could assist you with your move and make the process smooth. We appreciate your recommendation and look forward to helping you again in the future!

5/5

Google

Layla is such a professional girl, we are amazed at her fantastic customer service. I was a bit unwell and I took a colleague with me to view a flat. I had to change the meeting time and still, Layla was really really patient, she showed us around a flat in Putney, my colleague made a video of the place and she was helping in every detail. This girl deserves a brilliant future in her career. Thank you dear Layla. You are awesome.

Helga · 28 November 2024

5/5

Google

We've rented a flat in Wandsworth with Chartwell as the letting agent. Layla has been super responsive, helpful and detailed. Couldn't have asked for a better service.

Michael · 17 February 2025

Agent replied · 27 May 2025

Hi Michael, Thank you for your review! We’re glad we could provide helpful and responsive service. We appreciate your feedback and hope to assist you again in the future!

5/5

Google

Great experience with Chartwell and Will Picot. All meetings were on time and correspondence quick and efficient. Will was also helpful in negotiating terms we required on the lease. Documents are all signed and saved digitally.

Fernando · 16 April 2024

Agent replied · 12 June 2024

Hi Fernando, thank you for the lovely review. We are so happy you were pleased with our lettings service and we hope you are enjoying your new home.

5/5

Google

We had a great experience at Chartwell services. Our mortgage broker Mike was very helpful and friendly. He went above and beyond to answer all our questions and to help us understand anything we were unsure of aswell as finding us a great deal for our mortgage. We would definitely recommend them to others.

Holly · 28 November 2024

3/5

Google

I’m completely dissatisfied with this property management team. Poor service poor communication. If you wish to know further information please DM me.

Jemaine · 2 April 2026

Agent replied · 16 April 2026

Hi Jemaine, We’re sorry to hear about your experience, however we believe this review may have been left for the wrong company, as we have no record of you as a client? If you feel this is incorrect, please do contact us directly so we can look into this further.

5/5

Google

I've had a great experience with Chartwell since I started looking for a flat. Tom Runacres is an excellent agent, very attentive, kind and professional. He kept me updated on the progress of my rent process at all times and attended to all my requests promptly. Many thanks to the whole Chartwell team.

Caroline · 27 May 2024

1/5

Google

Looked at a property recently. Letting agent was late and didn't have keys for the building. We were accepted on a tenancy offer- and told AFTER that the landlord was selling and therefore we would have to include a break clause at 6 months. A huge waste of time.

Susannah · 28 November 2024

Agent replied · 9 December 2024

Dear Susannah, Sorry you feel this way but I would like to elaborate on this as the review is not accurate. Our negotiator was not late, she was waiting outside the main entrance where she said she would be. We do not manage the property so we had no option other than to rely on the tenant for access, which you were aware of beforehand, we can't control the tenant being late unfortunately. You were informed about the six month break clause and the Landlords intention to sell before we put forward your offer to the Landlord and you were still happy for us to proceed with the offer. Upon your offer being accepted you decided to lower this offer, which the Landlord refused. At this point you appear to have made this inaccurate review. We are more than happy to provide you with the email chain between yourself and the negotiator proving the above. Have a lovely week.

5/5

Google

As a tenant I have had my first experience with Chartwell. We are in a peoples business and in this case Jessica McGuigan has been professional, courteous, polite, efficient, accurate and extremely helpful. It has been such a pleasant experience it's almost unbelievable. Jessica has been 1st Class and I would absolutely recommend her and work with her again. Thank you Jessica and Chartwell - it's made a tiresome and challenging process so much easier to navigate through.

Marc · 13 June 2020

5/5

Google

Ritchie has been extremely helpful to communicate with landlords, I have been struggling to find a place for several months, and finally, not to mention help from Chartwell(Tom and Jordan as well), moving into the new home. Looking forward to work with them in the future as well, since they are in charge of management for my flat :)

Danny · 16 April 2023

5/5

Google

As a landlord, Chartwell have made my life very easy by taking responsibility for outgoing and incoming tenants with no faff or fuss. They know the local market and don't seem to plague my inbox with back-office automated emails. Thank-you Tom and team.

Jon · 16 April 2024

5/5

Google

My husband and I have been clients of Chartwell Residential for more than 5 years by now. They have supported us with 2 moves of property and in both cases it has been a pleasure counting with them. They have been very professional, accurate and fast in understanding our needs and oustanding in finding the right properties for us. In particular Jon Acland has been always accessible, helpful and has provided us with valuable advice and top quality service. In summary, we have had an excellent experience. We will definitely use Chartwell again and I highly recommend them.

Guadalupe · 14 June 2018

5/5

Google

Ritchie has been the best agent! He’s very reliable and quick at getting things done. He made moving easy for me and my partner. Also, the employees at Chartwell was also really friendly and willing to help! Really recommend them!

J · 16 April 2024

5/5

Google

Chartwell have been extremely professional during the move in period for our new rental property in South West London. Their response time, helpfulness and professionalism has been a real breath of fresh air having dealt with multiple other agents within London and we’d like to thank them for making the move in so smooth.

James · 16 April 2024

Agent replied · 12 June 2024

Hi James, Thank you so much for the kind words, we always do our best to provide an exceptional service and stand out from the other putney lettings agents. We are very pleased you are enjoying your new rental property. Kindest Regards Chartwell Residential

5/5

Google

Joanne · 16 October 2023

5/5

Google

Chartwell did a great job - Ritchie was extremely responsive to all my enquiries and kept me regularly updated on all developments - all the team I dealt with have been great - thank-you Ritchie and Jordan - would be very happy to recommend the team

Testing · 16 April 2023

5/5

Google

Tom has been excellent. He was flexible at the start by accommodating our last minute requests, and maintained professionalism throughout all phases from initial viewing to contract signing. Exemplary.

Brad · 16 April 2024

5/5

Google

Extremely pleased with Chartwell's service. My agent, Hugo Pires made the entire process extremely efficient and stress-free. The pictures and description on the advertisement were spot on. I took the first property I viewed. Hugo also made a huge effort in maintaining excellent communication and he is definitely one of the best agents around. My very special thanks to Hugo and Chartwell.

Nertiyan · 14 June 2019

5/5

Google

Tom has been very helpful, proactive and communicating with to make sure we have all the information we need - really rare and very appreciated!

Aga · 16 April 2024

5/5

Google

Tom has been extremely helpful and amazing throughout the process! We couldn't thank him enough and recommend him / Chartwell to anyone looking to move!

Ellie · 16 April 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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