Carter Jonas Lettings reviews in London

★★★★★ 5/5

Trustpilot

Excellent lettings and sales

Carter Jonas has managed lettings for me for many years and are always efficient, sensible and approachable. They have also recently acted on a property sale for me, and found a buyer very quickly. Very satisfied with their service.

P · 5 August 2026

★★★★★ 5/5

Trustpilot

Smooth easy process to fix our tenancy

Smooth easy process to fix our tenancy. Our contact Tanya Hall was extremely helpful throughout.

Ian · 23 September 2026

★★★★★ 5/5

Google

Renting in London can be daunting, Carter Jonas erased all the negative sentiment I had attached to the Real Estate market by delivering an outstanding customer service!. They have been wonderful in helping us with our relocation by all means, always going above and beyond to please our individual needs. I guess that's what is really outstanding about them. Their team has brilliant people that really care about its customers and its always super helpful and attentive. Our renting process was smooth from end to end, no bumps on the road and they really built a great relationship with us, so actually having to deal with our Real Estate is a pleasure not a pain. I guess they have what many companies lack of, human touch. So couldn't recommend it more!! When you're looking for a new home, all you want is feeling heard and welcomed and they undoubtedly nailed that!

Marie · 16 April 2023

★★★★★ 5/5

Google

Just moved into a new property and had a very positive experience thanks to Izzie Richardson and her team at Carter Jonas. We needed to move quickly and from making my first call to view the property we were able to get all the checks and paperwork done in under 2 weeks. The move in process has been seamless and any small issues and questions we have had have been dealt with same day! Slick operation running there. Well done!

Charlene · 16 April 2023

★★★★★ 5/5

Trustpilot

Carter Jonas Fulham were excellent

Mandy and Wayland helped me immensely when purchasing my first property. Mandy was always extremely communicative and on hand to answer all my questions, and she kept me in the loop throughout the process. On the day of completion, Wayland was brilliant and helped make a very stressful day so much easier. Couldn't recommend Carter Jonas Fulham more and particularly Mandy and Wayland. Thank you for a brilliant service!

Aim · 3 January 2024

★★★★★ 5/5

Google

I had a great experience working with Dominic. He was incredibly professional, proactive, and made the entire process smooth and stress-free. I highly recommend him to anyone looking for support in finding a property.

Heather · 12 August 2026

★★★★★ 5/5

Trustpilot

Great Service from Carter Jonas

I have nothing but praise for Helen and the team at Carter Jonas when I used them to sell my house. They valued the house at more than other estate agents and I sold at a great price. The transaction when through very smoothly and I would not hesitate in recommending them. Thanks!!!

M · 22 October 2024

★★★★★ 5/5

Trustpilot

Quiet and assured professionalism

Julia Wilson handled a complex and often fraught selling and buying situation with a calm and steady hand. We felt well supported throughout. She was the ultimate professional who made a very stressfull period in our lives much easier than it might otherwise have been and I have no hesitation in applauding her quiet and assured professionalism.

Stephen · 22 February 2026

★★★★★ 5/5

Google

I had a fantastic experience with Carter Jonas in Mayfair. The process was seamless and exceeded my expectations. A special thanks to Shereen Akhtar for her expertise, excellent communication, and dedication, which made everything stress-free and efficient. I’ll definitely recommend them to others!

Amaar · 6 March 2025

★★★★★ 1/5

Trustpilot

Incredibly frustrated with this…

Incredibly frustrated with this company. They are discriminatory and homophobic. We found our perfect rental property and proceeded to view and submit our application. After days of chasing. Kam finally called me back. She said the asset manager rejected our application as he felt the property was too small for our family.

Sarah · 30 March 2026

★★★★★ 5/5

Trustpilot

A fantastic Lettings team

A fantastic Lettings team at the Thurloe St office of Carter Jonas. Thank you to Marina, Lajla, Anamaria & Arabella for an exceptional service - highly professional, friendly, responsive and knowledgeable. Having been in London for over 25 years- both as a landlord and tenant, we fully appreciate how pleasant and easy you made the move. I highly recommend this team for anyone looking to rent their property or lease - they went well above and beyond at every stage of our journey.

SC · 23 January 2023

★★★★★ 5/5

Google

I have worked with Isabella to find a property for rent- Excellent service and dedication to clients!

Nadia · 27 November 2025

★★★★★ 5/5

Google

I had an excellent experience with Carter Jonas in Mayfair. Isabella was absolutely fantastic, easy to communicate with and made the letting process so easy for us. I will be recommending Carter Jonas and Isabella from now on.

Isabella · 16 April 2025

★★★★★ 5/5

Trustpilot

Andrew was exceptional in dealing with…

Andrew was exceptional in dealing with both our sale and potential purchase of an apartment (he was the agent for both parties). He could not have done more to try to bring both sale and purchase to a successful conclusion. Great job Andrew and Carter Jonas

Alan · 9 December 2025

★★★★★ 5/5

Google

I’ve been blessed by Alastair and his team while finding my perfect apartment in London. I’ve always loved London especially St James. The fact that I was able to find an apartment in such high demanding times is a true blessing. For anyone who is looking for a place in London, I’d highly recommend Carter Jonas! Huge thanks to Alastair, Rebecca, and Kim! All of you have made my dream come true. 🙏🏻

Jia · 18 June 2023

★★★★★ 5/5

Google

London can be a challenging and stressful city to rent, but my experience with Isabella was great! Isabella was being patient and I could really rely on her. Isabella's expertise and knowledge showed how dedicated she is. I was lucky to have her as my Lettings negotiator. I recommend her to anyone looking for something around Mayfair!

Michal · 13 June 2024

★★★★★ 5/5

Trustpilot

Excellent Service from Carter Jonas Fulham

I have recently rented a flat in London through Carter Jonas in Fulham. The team is very professional, helpful, and timely. Sam Jarvis was extremely supportive and very professional from day 1 when I was doing the viewing to the moment that I got the keys to the house and even after, and also Anamaria Jerkovic in Fulham. The team is very quick to reply to any questions or solve any queries. They both and the team in Carter Jonas Fulham are excellent. I highly recommend them.

Mohamed · 25 October 2022

★★★★★ 5/5

Trustpilot

We recently rented our cottage and Sam…

We recently rented our cottage and Sam was amazing in helping us find the right tenants. We wanted the right tenants to look after our cottage and in turn we want our tenants to feel at home. Sam did a great job and totally over delivered and under promised. Could not have been a better experience.

Sandy · 13 June 2024

★★★★★ 5/5

Trustpilot

We could not be happier with the…

We could not be happier with the service we received from Carter Jonas. Andrew especially should be mentioned, his communication, flexibility and openness made the process as simple as it could have been.

MM · 14 July 2026

★★★★★ 5/5

Trustpilot

Sam J was great

Sam J was great. Straightforward and clear. Fast communication and no mind games/ messing about! Responded in a timely and clear way which was appreciated.

Rebecca · 3 September 2026

★★★★★ 5/5

Trustpilot

Thank you Sue Linfoot @ Carter Jonas

Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does credit to the agency - whose services and staff have always been first class.

T · 9 December 2025

★★★★★ 1/5

Trustpilot

Ridiculous "New Renovation" expectations for an aging property - Beware

I lived in a property managed by this agency for 2.5 years. The house itself was quite old, with aged facilities that had clearly seen many years of use before I moved in. However, the biggest issue arose during the checkout process.

Wilson · 6 May 2026

★★★★★ 5/5

Google

I’ve been blessed by Alastair and his team while finding my perfect apartment in London. I’ve always loved London especially St James. The fact that I was able to find an apartment in such high demanding times is a true blessing. For anyone who is looking for a place in London, I’d highly recommend Carter Jonas! Huge thanks to Alastair, Rebecca, and Kim! All of you have made my dream come true. 🙏🏻

Paulo · 16 April 2023

★★★★★ 5/5

Trustpilot

Fantastic

Really impressed with Carter Jonas! We have dealt with many estate agents over the past couple of months and Carter Jonas were by far the best. Fiona was friendly, informative and knowledgeable and really helped our process move along easily and efficiently. Would highly reccomend Fiona and the team at Carter Jonas, thank you!

Jodie · 29 June 2024