Carter Jonas London reviews

★★★★★ 1/5

Trustpilot

Worst Experience with a letting agency

Worst Experience with a letting agency. They never do the job unless you tell them you are going to complain to the council or sue them, and more than that, they are extremely rude, arriving at the point they insult their customers. Oh, I should not forget to mention they lie when advertising their properties!

Sterie · 8 October 2021

★★★★★ 5/5

Trustpilot

Carter Jonas sales experience

Carter Jonas (Bishops Park) were wonderful as always in the sale of our properties - great communicators and knowledgeable professionals in their field. Thank you!

Ann · 23 May 2024

★★★★★ 1/5

Trustpilot

-Mess about with people and waste…

Fulham Branch, 361 Fulham Palace Road-Mess about with people and waste buyers’ time...lie.-GDPR: asks for bank statements but did not provide any guarantee that this information would be stored safely. Did not ask for my permission to be added to their database.-Sales manager was borderline racist, explaining to me what “a round number meant in English” with a very patronising tone...AVOID at all costs!

Mr · 3 October 2018

★★★★★ 5/5

Trustpilot

We sold our property in Fulham with the expertise of Carter Jonas

We sold our property in Fulham with the professional help and expertise of Wayland Ward-Smith of the Fulham Palace Road office.Wayland achieved the asking price and the property sold with little fuss or stress so I can only thoroughly recommend using Carter Jonas to sell a property.

Tim · 7 October 2022

★★★★★ 5/5

Trustpilot

Considerate Estate Agents

Aileen, Alison, Ann, Debbie and Stan have all been absolutely amazing over the years. They have a personal investment not only towards the Landlord but also more importantly towards the tenant. They are a true vision of how estate agents should be. Thank you for restoring faith back into this industry!

Alyma · 20 March 2022

★★★★★ 5/5

Trustpilot

It is the beginning of our search for a…

It is the beginning of our search for a property and we met with Sam and Charlotte who were charming and well informed. The viewings went well which could also mean it is the end of our search! We would certainly recommend Carter Jonas - they are very much a cut above many other agents.

Mail · 3 June 2021

★★★★★ 1/5

Trustpilot

In my personal experience and opinion…

In my personal experience and opinion these people are criminals plain and simple. When you point out their mistakes they treat you like dirt, I had never encountered evil people like this before. I would warm anyone thinking of renting or buying with them to think again, I never want to be treated like this again it was a horrible experience.

Rob · 31 July 2019

★★★★★ 5/5

Trustpilot

I would highly recommend Carter Jonas

I would highly recommend Carter Jonas. I have used them for many years. Their service is outstanding, they always give solid advice and have always found high quality tenants for my properties. They are also proactive in giving support to busy landords. I always ask for their advice before making any property decisions as well.

Sue · 18 May 2021

★★★★★ 5/5

Trustpilot

Professional service

Ed was extremely helpful and professional, he made the whole process go smoothly.

Matt · 7 November 2024

★★★★★ 5/5

Trustpilot

Their letting team that we dealt with…

Their letting team that we dealt with was very good and professional. Zoltan from their Fulham Palace office was very responsive and good at sorting things out very quickly with the Landlord for us. All in all a very smooth experience between the viewing and singing the tenancy. I would recommend them.

Htet · 27 October 2021

★★★★★ 5/5

Trustpilot

Smooth sale through Carter Jonas

We sold our house in Fulham through Wayland Ward-Smith at the Fulham Palace Road office.Wayland achieved close to asking price and the house sold smoothly with Wayland keeping a close eye on the conveyance progress. I would recommend Carter Jonas to sell a property.

Ed · 8 October 2022

★★★★★ 5/5

Google

Victoria was very professional and helpful throughout the whole process. She was receptive what I needed and communicated well throughout the process. I would definitely recommend Victoria and the Carter Jonas team.

Ethan · 16 April 2022

★★★★★ 5/5

Trustpilot

I found dealing with Alison Norton on…

I found dealing with Alison Norton on the purchase of the property very professional.

Andrew · 26 September 2024

★★★★★ 5/5

Trustpilot

A pleasant experience

We have been in our rental property now for near on a year, the experience with dealing with our letting agent has been easy and simple. As it’s a new home there are always snagging issues, however with either a simple call or email the issues have been resolved. Highly recommend.

Ricky · 20 October 2021

★★★★★ 5/5

Trustpilot

Excellent letting agents.

The Carter Jonas team manage the letting on our house as we have temporarily relocated overseas. They have been excellent. The whole team is very professional and dedicated, looking after both the interests of the landlord and tenants. I would highly recommend.

SSF · 3 December 2022

★★★★★ 5/5

Google

A recent sale of our apartment in South Kensington was handled by Keri Mahmoud. From the outset we were briefed by Keri on how the property would be marketed and agreed on the asking price. She took great care to understand our wishes with …

J · 16 April 2018

★★★★★ 1/5

Trustpilot

UP THERE IN THE WORST AGENTS

UP THERE IN THE WORST AGENTS! CARTER JONAS WORKS FOR THE LANDLORD, NOT THE TENANT! CARTER JONAS DON'T GIVE A TOSS ABOUT THE TENANT. ALL ABOUT THEIR COMMISSION!!! BREACH OF CONTRACT, CONSTANT EXCUSES!!!

GAL · 4 September 2023

★★★★★ 5/5

Trustpilot

White Hart Lane specifically

White Hart Lane specifically! I haven't used another agent for 20 years, including during a number of Co ownership changes - I believe I belong there! All the ladies are polite, careful and so conscientious. I have had, and continue to have, total confidence in them. What more can I say! T

Tim · 30 May 2021

★★★★★ 1/5

Trustpilot

Terrible moving out process

Terrible moving out process. Forcing professional cleans on tenants last minute & trying to wrongly charge

SO · 5 August 2024

★★★★★ 5/5

Trustpilot

Review of Lettings and property management - Bishop’s Park teams, Fulham

My experience with both the Lettings team and Property management team in Fulham (Bishops Park branch) over the past 3 years has been nothing but good. All staff, especially the managers, are a delight to work with and are very knowledgeable and responsive and flexible to need. I can highly recommend them.

Ann · 12 May 2021

★★★★★ 5/5

Trustpilot

Very good company

We rented a property through Carter Jonas in Barnes, never having used this particular company before. We were immediately impressed with the entire team, their professionalism and personable manner. Having now vacated the property, the whole process was seamless and unobtrusive, with viewings arranged whilst we were still resident at the property made incredibly easy and convenient. Aileen has assisted us throughout this process and has communicated amiably and very efficiently throughout our tenancy. We would not hesitate to use Carter Jonas again to buy or rent a property.

Craig · 20 January 2022

★★★★★ 5/5

Trustpilot

We had very good service from Carter…

We had very good service from Carter Jonas when recently using this company with our rental property.My only comment would be that a little more knowledge of the area and amenities would have been more helpful.

Philippa · 30 April 2023

★★★★★ 5/5

Trustpilot

highly recommend

I would not hesitate to highly recommend Ed Westmacott and the Carter Jonas team to anyone looking for the best estate agent to market their property and closely manage the whole sale process throughout. Throughout the entire process Ed remained very proactive, supportive and communicative.

JC · 16 May 2022

★★★★★ 5/5

Trustpilot

Knowledgable and very helpful

Knowledgable and very helpful and always good to be able to deal with the same person each time which provides a great service.

HM · 9 March 2024