Trusted Agent profile · London
★★★★★
486 reviews across 1 platform
8 Addison Avenue, London, W11 4QR
Part of Carter Jonas, see every office.
Carter Jonas's office in London, at 8 Addison Avenue, is rated 4.2 out of 5 across 486 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWe found our flat through Carter Jonas…
We found our flat through Carter Jonas that were really helpful and great throughout the whole process. Kate was very professional and always prompt in our correspondence.
Hello Dimitra, thank you for writing us feedback. We aim to offer simply better advice for our clients. Do not hesitate to contact us in the future.
1/5
TrustpilotDon’t waste your time
We decided to use Carter Jonas as our first estate agents. Worst decision of our lives - they wasted a month of our lives. Having looking at a property on their site , we really liked the look of it and requested a viewing . The viewing went well , I would say that was the only positive aspect. After the viewing , we were told to fill out some forms to excel in our application for the property . However , unexpectedly the estate agent that showed us around the property randomly went on holiday for 2 weeks without giving us any information or warning . Meaning we had to talk to some random estate agent that didn’t really have any idea what was going on. Although this was our only choice so we had to proceed anyway as we really wanted this property. So as told - we filled out the forms and about a week later we were told our application was successful. And they immediately asked for payment which we found odd. We were also told we needed a guarantor as apparently a £800 a month appointment wasn’t affordable between 2 full time workers earning more than enough money to pay . Anyway regardless , we agreed and provided one . Even then , apparently that was still not good enough . After paying for the deposit and having our viewing and being left in the dark for so long we were told our application was unsuccessful because of our age ?? Baring in mind we had a viewing at the very start and the estate agent could see how young we were (19) . We don’t see how she would effect anything if we are both earning and in full time employment? So they’re telling us we will never be able to get our first property because we are too young ?not everyone stays living with their parents until they are 30. If age was an issue why did they not mention that at the very start upon application? Instead of wasting our time and getting our hopes up. It’s just funny how they took payment from us straight away when they already had in mind that they would say no . All in all , our first experience was a terrible one and we will not be using this company again . If you like being discriminated against your age , having your time wasted and getting constantly asked for details to prove you can pay for a cheap apartment, then I suppose this company is perfect for you .
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotHelpful and efficient from Team Gary maintenance.
As a tenant with Carter Jonas for the past 10+years. Through the reviews I would like give a mention to our very reliable maintenance man Gary Rendall for the estate.I contacted Gary as my drains were blocked he arrived when he said, and sorted the problem great service! Thankyou Team Gary
Hi Sandra, thank you for your review. We are delighted to hear that you have had such a positive renting experience with us over the last decade! Please do not hesitate to get in touch if you need anything at all from us.
5/5
TrustpilotWhile looking for a home desperately I…
While looking for a home desperately I got introduced to Marina Kimpton at South Kensington office. Might I say it was a real pleasure. Not only she got me the apartment I needed in a couple of days but with the requirements I wanted. I would strongly advice anyone looking for an aprtament to get in contact with her. It was a true pleasure thank you very much.
Hi Walid, thank you for the lovely review for Marina and our South Kensington team. We're so glad we were able to help you find an apartment that met all of your requirements!
1/5
TrustpilotBuying problems
Updated:I just learnt that CJ did not send their client my 2 page letter with multiple written offers that I provided a link to through the CJ portal. I’m glad I’m not paying them to sell my house., , , , , , Original:Attempted to buy a property CJ were marketing.Put in my offer, they had a response from the seller but didn’t tell me at that point. Meanwhile, they were contacting other people to try to get viewing booked in so they could start a bidding war on a house that had not sold in 6 months.Eventually, I tried to speak to them to ensure my final offer was as good as it could be for their seller, couldn’t get hold of them so sent them an email explaining what was on my mind and why I wanted to speak to CJ.... they forwarded it to the seller without my consent. The poor sellers were trying to sell and had reduced their price, I wanted to offer asking price but CJ were clearly after a bidding war. Eventually abandoned calls with them and used their online “Make an offer” Page With offer, terms, my broker, my solicitors details all there... only to get a call asking what my enquiry was about and then asking what I’d like to offer! Would I sell with them having experienced this side, unlikely, would I consider buying through them... never through the same office.Buying a house is hard enough without worrying about agents trying to inflate their bonus at the expense of the seller and buyer.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
1/5
TrustpilotDO NOT ISE THIS COMPANY.
DO NOT ISE THIS COMPANY.please listen to my advice, they lie all the way through their operation. I had to pull out of a house move the day I was expecting the keys to my new house with a newborn baby because of the absolute incompetence of FIONA and JESS. It totally ruined our lives. They Lied about bad credit and said we failed the checks WHEN WE DIDNT. I literally have had the worst experience I’ve ever had with estate agents and on top they lied to my guarantors. THEY LIED I promise you guys do not use this estate agents. They lie. I’ve never in my life experienced something so stressful. The day I was supposed to pick my keys up they lied about the referenceing. It passed !! I pulled out of the deal because of their incompetence. Disgraceful and the worst experience I’ve ever had. Please listen to me and do not use this estate agents
5/5
TrustpilotAbsolutely fantastic service from start…
Absolutely fantastic service from start to finish! The whole team, at every point of the journey - from viewing, completing contracts to settling in - have been friendly, helpful and professional throughout. Highly recommend - thank you Carter Jonas Bishops Park team!
Hi Jacob, thank you for taking the time to leave a review. We are delighted to hear that you have received such a fantastic service from our team in Bishops Park! Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotExceptional!
Andrew Maddock couldn’t have been more helpful throughout the purchase of our property, from initial viewing until final move in day! In fact he went beyond the call of duty, chasing up solicitors etcWe are very grateful for all the support we had from Carter Jonas as purchasers
Hi Catherine, thank you for your review. It's so good to hear that Andrew provided you with such great support during your time with us. Please do let us know if there's anything else that we can do for you.
5/5
TrustpilotGreat service
David Sinclair Advice is always amazing, the knowledge that him and his team have is great. Highly recommend his services in the york area.
Hello Dan, thanks for the positive review. We aim to provide expert local knowledge, tailored to individual clients. We are happy to have helped!
5/5
TrustpilotHouse rentals London
A big thank you to Carter Jonas for all their kind help to find my ideal London flat. In this case I dealt with their South Kensington/Knightsbridge branch, managed by Lajla.Their help was both professional and friendly - always enthusiastic. The staff was ready to listen and give sage advice, nothing seemed too much trouble. I can thoroughly recommend CJ to anyone who is serious about renting or renting out a London abode, large or small.ULLA.
Hello Ulla, thank you for taking the time to leave such wonderful feedback. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotNothing was too much trouble
We purchased our house through Carter Jonas. Kate McKinnon was fantastic at communicating and chasing the chain. Nothing was too much trouble. Thanks Kate!
Hello Clayton, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
1/5
TrustpilotPoor communication start to finish
I’ve never known as estate agents make the process so complicated. Poor communication lies at the heart of this review but considering the business they are in, effective communication is everything. As a vendor, sales or letting, you need to consider your purchasers/tenants experience. A poor experience can result in a real loss of revenue. Go elsewhere
Hello, we are sorry to read your review. If you would like to send some more details about your experience to feedback@carterjonas.co.uk, our team will be happy to look into this further for you. Thank you.
5/5
TrustpilotThank you
Jessica is our property manager, she is so helpful, she solves our problems quickly. Thank you for help, we are so happy to work with you.
Hello Pelin, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients.
1/5
TrustpilotContacted this company regarding…
Contacted this company regarding marketing my business premises by online chat and emailed two different offices including head office in London with absolutely no interest five days later. Amazed at how this apparently big and brash outfit can be so useless and disinterested in a genuine enquiry.Decided to go with local company who agreed on a valuation of £650000 and agreed commission of £9000 when premises sellsIncredible to think carterjonas had no interest whatsoever.
Hi Stephen, thank you for your feedback. We are sorry to hear that our teams did not get in touch. In light of this feedback we recently conducted an audit to ensure all enquiries are routed through to the correct inboxes, and we hope this will mean no-one has a similar experience in the future.We really appreciate your feedback, and are always looking to improve our processes to create a better experience for our valued customers.
5/5
TrustpilotHouse sale
Excellent advice from Wayland and his super-efficient team. We put the house on the market in the middle of summer and achieved an excellent price despite the economic slow down. You really couldn't ask for more thoughtful and well-judged advice or a more friendly service from start to finish. This office has very strong local knowledge and a great work ethic.
Hi Isobel, thank you for your review for Wayland and his team. We're delighted to have been able to help you achieve an excellent price for your home. Please don't hesitate to contact us if there's anything else we can help you with in the future.
4/5
TrustpilotWe chose Carter Jonas to sell our…
We chose Carter Jonas to sell our property. Ed was excellent throughout the period. I have to say that initially wasn't impressed with the photographer that took the photos. Speaking to Ed, this was quickly resolved and another photographer was employed and the photos were so much better.Our house sold within the first week. From there everything was fairly smooth and Ed was around to help with questions and queries.
Hello Jan, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotMarina was concise and efficient in…
Marina was concise and efficient in helping me with my property search. Felt so painless compared to other experiences.
Hello, thank you for the positive feedback. We aim to make an often complicated process simple for our clients. We are happy to have helped!
1/5
TrustpilotHorrible agency
Horrible agency. They do not care about tenants at all, they fee are ridiculous and very expensive. They charge for everything. They are very tricky with tenants ( read your contacts and everything they give you to sign very careful ).They do only care about money. Consumer services is horrible. I have not met such rude people in my life, I hope never to have to use their services anymore. I was in a difficult situation (and dear I have to pay for it).They take advantage of people.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotSam the Great
Sam was great. Always available. All the office worked quite well.
Hi Joe, thanks for your review. We're so pleased that you were happy with the service provided to you by Sam. Please do let us know if there's anything else we can help you with in the future.
5/5
TrustpilotEd Westmacott dealt with the purchase…
Ed Westmacott dealt with the purchase of our property and nothing was too much trouble. Ed was always at the end of the phone if we had any questions. He made the process very easy.
5/5
TrustpilotA wonderful estate agent to work with
A wonderful estate agent to work with. I had such a great experience working with this lovely team, truly a pleasure from start to finish. Everyone has been incredibly friendly, approachable, and professional, making the whole process feel easy and comfortable.
5/5
TrustpilotGreat service from Carter Jonas
Great service from Carter Jonas, special mention to Maddy Peris. She is very quick at respond and always helpful.
Hello David, thank you for taking the time to leave us some feedback. We are happy to have helped!
5/5
TrustpilotCarter Jonas - You are the best!
We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the problem with the boiler in our rented house. This was very important for us. You are the best! Thanks a lot.
Hi Nataliya, thank you for your lovely review! We are so pleased to hear that you are receiving such a reliable service. Please do let us know if you need anything else.
5/5
TrustpilotGreat experience throughout
When we were looking for an Estate agent to help us with the rental of our property we initially met a few. We chose Carter Jonas based on the efficiency and courtesy from the start of Fiona who came out to meet us and helped us out with some important understanding of our rental property from the start. We did not regret the decision.
Hi Dolly, thank you for the feedback. Our team are always please to hear how well we have supported our clients. We are happy to have helped!
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Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
