Trusted Agent profile · London
★★★★★
106 reviews across 1 platform
127 Mount Street, Mayfair, London, W1K 3NT
Part of Carter Jonas, see every office.
Carter Jonas's office in London, at 127 Mount Street, is rated 4.8 out of 5 across 106 reviews on 1 platform, including 106 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI wish I had met Izzie Richardson at the beginning of my property search. She was so helpful and answered all the questions we had regarding our move. Excellent service from Carter Jonas. Thank you Izzie
Hi Kerryn, thank you for your lovely review and kind words about Izzie. We're so glad you had a positive moving experience with us!
5/5
GoogleMe and my partner have had an amazing experience with carter jonas and this was especially down to Shereen, her knowledge, professionalism, attention to detail and understanding of what people want is second to none!! Would highly recommend!!
Hi Nazish, thank you for your review. We are delighted to hear that Shereen provided you with such an excellent service! Please do let us know if there's anything else we can help you with in future.
5/5
GoogleLizzie was extremely professional and always ready to help if there was any issue. The move in process was very smooth and the team was very responsive throughout. I would definitely recommend the agency.PositiveResponsiveness
Hi Soven, thank you for your lovely review - our teams always appreciate feedback. We're very happy to have been able to help!
5/5
GoogleSam and the team operate a highly efficient outfit - always knowledgeable, polite and happy to help.
Hi Tim, thank you for your positive review. It's great to hear that you are so happy with the service provided to you by Sam and the Mayfair team. Please do let us know if there's anything else we can help you with.
5/5
GoogleIzzie was awesome as was the Carter Jonas team. Setting things up very quickly very responsive and making the whole process very easy. Thank you
Hi Theo, thank you for your review about your positive experience with us. We're glad we were able to make the process as easy as possible for you!
5/5
GoogleGreat office! Really enjoyed working with Sam and his team! Bravo!
Hi Adi, thank you for your review. We are so pleased that you had such a positive experience with Sam and the Mayfair team! If there's anything else we can help you with, please do let us know.
5/5
GoogleThank such a reliable and in depth service! Just what I needed. I was so happy with the process, and will come back when looking for another property!
Hi Constance, thank you for your review. It's great to hear that you are so impressed with the reliable service provided to you by our team in Mayfair. Please do not hesitate to get in touch with us when you're ready for your next move.
5/5
GoogleFlorence was an absolute diamond to deal with, making the process in finding a new tenant for my client's property smooth and as stress free can be. Thank you Florence! 👏
Hi Hannan, thanks for taking the time to leave feedback - our teams always love to hear from a happy customer! We're glad we could help - you know where we are if you need us again.
5/5
GoogleI would like to say as a caretaker working in St James's the staff at carta jonas are amazing I mainly deal with Rebecca head who is always on time and courteous especially when collecting keys and showing guests around the property etc I hope we continue to use carta jonas in the future.
Hi Barry, thank you for your review highlighting how great our team members are! We look forward to continuing to work with you.
5/5
GoogleFlorence is a pleasure to deal with, highly professional, knowledgeable and genuinely wants to find a good fit for her clients. Would highly recommend!
Hi Joanne, Thanks for the feedback - always great to hear from a happy customer! Happy we could help.
5/5
GoogleExcellent! very clear communication and kind attitude. Thanks Izzie for your proactive support!
Hi Maria, thank you for your review. We pride ourselves on providing as much support to help our clients as possible and we're glad you had a positive experience with us.
1/5
GoogleReally disguised in this branch, called up to register to see a property but was met with a snobby estate agent who said they had an offer agreed and tried to hang up straight away, i asked to be registered but all he cared about was how much i earnt per annum... Will never rent through this company and would 10000% not recommend to anyone looking in Mayfair!!!!
Hi Kati, we are sorry to hear you did not have a positive experience when calling us. The lettings market is currently very fast moving, which is understandably frustrating for those looking for rental properties. We undertake extensive training to ensure all of our staff are dedicated and approachable, so we are sorry to hear this is not the experience you had with us. If you would like to send some more detailed information through to feedback@carterjonas.co.uk we will be happy to look in to the matter for you to see what happened in this particular circumstance, and to see where we can improve in future.
1/5
GoogleTerrible moving out process. Forcing professional cleans on tenants last minute & trying to wrongly charge
Hello, we are sorry to hear that you are not happy with your experience with us. If you would like to discuss this further, please send some further details to feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you. Thank you.
5/5
GoogleVery pleased with the service. Would use again.
Hi Anna, thank you for your positive review. Please do not hesitate to get in touch when you are ready for your next move.
5/5
GoogleThis office boasts a fantastic group of professionals. Tim and his team have great enthusiasm and are always happy to help and provide regular updates. I have had dealings specifically with Tim, Amelia and Carlo. All of whom surpassed my expectations in customer service.
5/5
GoogleThis office boasts a fantastic group of professionals. Tim and his team have great enthusiasm and are always happy to help and provide regular updates. I have had dealings specifically with Tim, Amelia and Carlo. All of whom surpassed my expectations in customer service.
5/5
GoogleWorking with Florence made my life much easier. She helped find the best options and took the element of stress away from the search. Thank you Florence, what a star with a glowing smile.
5/5
GoogleFlorence was really helpful, understood our requirements and helped negotiate a deal that worked for us and the landlord. She was also flexible in helping us to arrange extra viewings at short notice.
5/5
GoogleFlorence was great and very helpful throughout. We had everything wrapped up quickly - after some bad experiences with other agents it was a real relief. Very happy with everything.
5/5
GoogleBig shout-out to Izzie Richardson! She has been really helpful, responsive and super nice. Whole process went very smoothly, even tho we were short on move-in deadline. Thank you! Definitely recommending!
Hi, thank you for your lovely review about your experience - our teams always appreciate feedback. We're very happy to have been able to help make this a smooth process for you!
5/5
GoogleIt was a pleasure to deal with Izzie Richardson, nothing was too much trouble for her and she responded quickly to all my questions. I wouldn't't hesitate to recommend her.
Hi laurie, thanks for the kind works - we're very happy to have helped!
5/5
GoogleGreat, service and always a pleasure working with them.
Hi Martin, thank you for your positive review about our teams' great service! We are always to pleased to hear about how well we support and work with others.
5/5
GoogleIt’s been such a pleasure to deal with Kate in our Mayfair property search. She is always so professional and friendly - such a delight! Thank you!
Hi Freya, thank you for your review. We're so pleased to have been able to help with your property search. Please do let us know if there's anything else we can help you with.
5/5
GoogleThe team at Carter Jonas were really helpful and efficient in dealing with my enquiry - particularly Kim in the lettings department. A really good service.
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Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
