Trusted Agent profile · London
★★★★★
481 reviews across 2 platforms
508 Roman Road, Bow, London, E3 5LU
Butler and Stag's office in London, at 508 Roman Road, is rated 4.6 out of 5 across 481 reviews on two platforms, including 247 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleIt was a pleasure to work with such amazing estate agents. Big thank you to David, who held my hand throughout my special journey of buying my first property. I guess it’s just a David thing.
thank you for your kind review, it really does mean a lot!
5/5
GoogleI would like to thank the butler and stag team for the sale of my house.especially Bradley and Helga.very professional.
Dear Micky, Thank you for the kind review, the team really appreciate it!
1/5
GoogleBUTLER & STAG OWES ME £1500!!! During my moving out process I let Butler & Stag know I was able to vacate earlier, if it meant I could get a refund on rent paid. In spite of verbal confirmation from Simon Harrington - they are not paying me the rent back in spite of moving out 2 weeks early! After being rushed to move out by Simon Harrington and stressing to get everything finished on time, because their new tenants were moving in - I have now been told (after I have moved out early, and my tenancy has finished) that their new tenants weren't moving in on time, and I would not be liable for a refund. I upheld my part of the deal, Butler & Stag did not. And after moving out early, they tried to claim damages caused by tenants before me. Butler & Stag do not stick to their word. They did not tell me about tenants not moving in. They kept pushing for me to move out early AVOID!
Dear Magnus, Thank you for your review, although this is not an accurate reflection of the truth or how the events unfolded. Having found a property to buy during your tenancy, you contacted our property managers and requested to leave the property. With the landlords consent we agreed to look for replacement tenants to help you to leave early. Having remarketed the property and found a replacement tenant, we thought we had facilitated your request, so we confirmed that you would be free from the tenancy, and a pro-rata refund would be due to you upon the replacement tenants move in. Unfortunately for all parties concerned, the tenancy collapsed when the replacement tenants pulled out at the eleventh hour, just before signing a tenancy agreement and paying their required move in money. As the new tenancy didn’t go through, the terms of your tenancy still stood. There was two weeks to run before your notice period expired and the landlord held you to this which is understandable. Having had several conversations with you to explain this situation, we are disappointed to read you felt the need lay the blame on us. Please remember that you were in a legally binding agreement for a fixed term period. It was your preference to break this agreement to facilitate your property purchase. To be clear, we have not gained financially in any way from this situation. Kind Regards, BUTLER & STAG
4/5
TrustpilotGreat company that cares
Paul and I clicked the moment we met. I believe he is genuinely interested in what I care about for my property. The company was also able to help me when I got almost scammed from another contractor for the EICR repairs.Inventory check company they use is fantastic, they were very thorough!!!So far I have been more than satisfied with Butler and Stag and hope it is the beginning of a long lasting collaboration.
Dear Donato, Great to hear that Paul was able to support you with the letting of your property. Thank you for your kind review. Hopefully we achieve the full 5 stars next time!Kind Regards,BUTLER & STAG
5/5
TrustpilotRob was above and beyond
Butler and Stag, especially Rob were excellent and went above and beyond. Cannot fault any part of the service! Thank you
Dear Ross, Thank you for your 5 star review, its always nice to see our hard work being recognised. Rob will be delighted. Kind Regards, BUTLER & STAG
5/5
GoogleThanks so much to James and Neil at Butler & Stag. We had a long and complex sale process in deteriorating market conditions. They were first class throughout - super-motivated, surpassed expectations on a number of occasions and responsive to every individual issue we raised along the way. Can't fault them at any stage. If only every other estate agent worked this hard!
Dear Adam, Thank you for taking the time to review our services. Thanks again for your custom. Kind Regards, BUTLER & STAG
5/5
TrustpilotThank you Butler and Stag
Just wanted to say a big thank you to the staff at Butler & Stag, Theydon Bois, especially Chris, for the professionalism, perseverance, diligence and good old common sense demonstrated in advising us on the sale of our house during the latter part of the Brexit experience and the current COVID 19 pandemic. Would highly recommend them.
Dear Ron, Thank you for the kind review. It was a testing process to say the least but pleased we got there in the end. Thanks again for the business. Kind Regards,BUTLER & STAG
5/5
TrustpilotFantastic, faultless service.
Fantastic, responsive personalised service. Nothing was too much trouble. We hadn’t moved home for years but Butler and Stag made what is a stressful process as smooth as possible. They were always there at the end of the phone to talk through anything. Their completion manager Levant was outstanding but the whole team were faultless. We would definitely use them again.
Dear Mary, Thank you for your review. Really appreciate you taking the time to share your comments. Kind Regards, BUTLER & STAG
5/5
TrustpilotButler and Stagg 5 Stars Plus!
Having met Milo O’Neill at the property valuation I immediately liked him and trusted him. This gave me confidence in Butler and Stagg and appointed them to market our property. Milo explained the process and assured me they would sell the house from an open house viewing day. Butler and Stagg did not disappointment. Charlie Parsons, property consultant, who you cannot fail to like, showed the property all day and kept me informed of how the viewings were going. By the end of the day there were several interested parties. A few days later Charlie and Milo had the buyer confirmed and in legals. Charlie was in direct contact with the buyers and kept me updated but I never felt any pressure. The whole Butler and Stagg team, Milo, Charlie, Ella and Amanda, were proactive, personable, comprehensible, confident and totally reliable. Our sale took under 9 weeks from the open to completion. Selling a property is usually a stressful task but not in this case, choosing Butler and Stagg to sell our property was an excellent decision and I cannot recommend them highly enough.
5/5
GoogleWe received an excellent service from Athos, Helga and the team to help us achieve our sale. They maintained a high standard of professionalism throughout and helped facilitate good communications between all parties.
Dear Paul, Great feedback, thank you for taking the time to review our services. Kind Regards, BUTLER & STAG
4/5
TrustpilotHouse sale during Coronavirus
During a very strange time for selling a house the team at Butler & Stag were helpful. Although getting people through the door initially proved a bit tricky, once we had our buyer Chris and the team did a great job of keeping us informed and made the process very straightforward. Thanks!
Dear Simon, Many thanks for reviewing our service. Congratulations on the sale, so pleased we could be of assistance. Wishing you the best of luck in your new home. . Best Regards,BUTLER & STAG
5/5
GoogleThis team always went above the call of duty. Robert Burgess 'held my hand' all the way through with his knowledge and professionalism. Amanda Schiava helped closed the deal, she was approachable, quick to reply and very upfront which was refreshing. Beth Lipizzi glued everything together with information and appointments. All friendly, lovely to deal with, no hesitancy in recommending this team. Well done Butler & Stag for fostering such great staff.PositiveResponsiveness, Quality, Value
Dear Annette, Great review, thank you so much. Delighted to hear Rob, Amanda and Beth could be on hand to assist with your move. Thanks again. Kind Regards, BUTLER & STAG
5/5
Trustpilotexcellent team at Theydon Bois Branch
Excellent service with a great team at the Theydon Bois branch. Tony and Neil kept me well informed throughout the sale - throughout highs and lows, and in particular, managing to secure the sale in the present Covid 19 environment. Highly recommended with excellent local knowledge of the market to enable sale at the best price.
Thank you for your glowing review, it makes all of the hard work even more worthwhile. Thank you once again for entrusting us with the sale of your family home and we are pleased we reached the outcome the house deserved. Wishing you the very best in your new home.Kind Regards, BUTLER & STAG
5/5
TrustpilotThank you
Had great experience when recently letting out my home - was worried after hearing so many horror stories but Joanne really put my mind at rest and gave me all the information needed. Got a great set of tenants - also special thanks to Casey, Melisha and Sarah in Property Management would highly recommend these guys.
Dear Jason, Thank you for your glowing review, it makes all of the hard work even more worthwhile. Thanks again for the business.Kind Regards, BUTLER & STAG
1/5
GoogleIf you want to wait for 2+ months for your heating to be fixed during the peak of winter (which we had no sort of financial reimbursement for because ‘we would have saved money from not using the heating) and want a landlord that tries to charge you £300 for ‘wear and tear’ (which is not actually legal) then Butler and Stag is the estate agent for you! After having to remind our lettings manager to release our deposit money over a week after she said she would do it, we still had to pay £150 for wear and tear. Our lettings manager did not sort out our heating quickly until we threatened to go to the council over the matter, and blamed the delay on the item that needed replacing being ‘out of stock’. One of my housemates dads had worked as a handyman and told us you could walk into most trade shops and buy one! Do not rent from butler and stag if you don't want to be ripped off
Dear Georgia, We have investigated your complaint fully, our Property Management team have a full and comprehensive file. We have called and emailed you to discuss this further. We look forward to hearing from you soon. Kind Regards, BUTLLER & STAG
5/5
GoogleI have renting out my property with Butler & Stag for over 8 1/2 years, all while living abroad. I have nothing but positive things to say really. From the director, Neil, who first came and talked me through the process or the various members of staff throughout the years, now with Natalie, I have found them to be professional, easy to work with, friendly, and perhaps most importantly for me, human. In the sense that its not all just about numbers, they clearly try hard to make sure both tenants and landlords get the best out of any situation. I have followed their advice each time something has come up and feel that everyone has always been treated fairly with that advice.
Many thanks for your kind review Nathan, you have been a pleasure to work alongside. Kind Regards, BUTLER & STAG
5/5
TrustpilotAmazing Team
I’d highly recommend Butler and Stag especially Milo (Sales Manager Chingford) and Amanda (wonderful sales progressor). We’d had a very difficult few months with another agent. Butler and Stag came in and dealt with everything In a very short space of time. Very professional, down to earth and kind team.
Dear Eve, Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG
1/5
TrustpilotWrong Consulting
Honestly the consultant lady who showed us the property was helpful and very kind. Even though i mentioned about the guarantor is acceptable by landlord or not. She said no worries. All is fine. Today i received a phone call that says guarantor is not acceptable by another consultant. And he says that the lady is not in charge for this information. absolutely waste of time.
5/5
GoogleI ended up buying a property from the team at Butler & Stag and have to say I was extremely impressed. Nick and Sam were both polite, accommodating, informative and always helpful. They acted as a great intermediary between myself and the sellers and made the whole process much less painful than it might have otherwise been!
Dear Lydia, Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents. You were a pleasure to work with and we look forward to assisting you again in the future. Kind Regards, BUTLER & STAG Edit
5/5
TrustpilotA wonderful experience
A wonderful experience working with Butler and Stag. The team led by Athos are friendly, focused and always on hand to support throughout the process. Thank you to Amanda also on the final leg. We are extremely pleased on our sale! I would definitely recommend this team at B&S.
Dear Mrs Parish, Thank you for your kind review, you were a pleasure to work with and we are delighted to be able to help you move. Good luck in your new home, please do let us know should you require further assistance in the future. Best Regards,BUTLER & STAG
5/5
GoogleFreddie has been so helpful for my property search in such a competitive market, he worked above and beyond to make sure that we were able to close the deal promptly.
Dear Philippa, Thank for taking the time to post this- it means so much that the effort we take to deliver a great service to our clients and customers doesn't go unnoticed. Reviews like this mean so much to our team.
5/5
GoogleI used Butler and Stag to let out my flat and would recommend them. They explained the process clearly, and all fees were transparent and up front. The marketing of the flat was extremely professional, and helped find the right tentants incredibly quickly. All of the pre-letting processes was taken care of, and any questions responded to quickly by the property manager. They certainly helped take a lot of stress off of my shoulders, and I would definitely recommend.
Dear Michael, Thank for taking the time to post this- it means so much that the effort we take to deliver a great service to our clients and customers doesn't go unnoticed. Reviews like this mean so much to our team.
5/5
TrustpilotMany thanks for all your hard work
All the staff in Butler and Stag especially Amanda and Robert who have walked extra miles to facilitate the sale of our property. Their highly efficient and motivated approach and advice are what we need to get through unexpected barriers. Our grateful thanks to their expertise and professional approach.
Dear Leo, Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG
5/5
GoogleLucy has been incredible with us start to finish, couldn’t have asked for a better estate agent/management company. Quick communication and always really supportive and helpful with any issues we had. thank you again. 10/10 experience.
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