Trusted Agent profile · London
★★★★★
119 reviews across 3 platforms
11 Bingham Place, London, W1U 5AY
Brunsfield's office in London, at 11 Bingham Place, is rated 3.8 out of 5 across 119 reviews on three platforms, including 103 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleElisa, our Brunsfield property manager of our building is doing a fantastic job in dealing with issues and requests. Most importantly, I'd highlight that she is very responsive and has also been reachable during out-of-office hours. It's good to have a counterpart like her where you recognize that your problems are dealt with in an efficient manner. Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleVery helpful and professional.
1/5
TrustpilotExtremely poor customer service
We moved into a new build for a few months now and Brunsfield is our property management company.
5/5
GoogleReally good service. Darran made the whole process really quick and hassle free.PositiveResponsiveness
5/5
GoogleI want you to know you have an exceptional employee, Rochina Silveria, in your management section. Her calm, patient manner was a great help to me when my frustration was at an all-time high. Her knowledge and her remarkable problem-solving abilities are rare indeed. If the quality of a firm's employees is an indication of future success, then Brunsfield Ltd has a very bright future.
5/5
GoogleThe agent I had (Soraya) was completely professional, extremely approachable and was always available to ensure I got the best experience with my property rental. Highly recommend her services
5/5
GoogleI had the best experience working with Soraya. Very professional, responsive and effective team working at Brunsfield. highly recommended to anyone who is looking for their home in London.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe are in the process of selling our property. Brunsfield are the freeholder and managing agent, and there were concerns that the requirement for an EWS1 form could slow down or even scupper the sale. They were incredibly efficient in organising the survey and our sale can now proceed without concern.PositiveResponsiveness, Professionalism
5/5
GoogleI have been very pleased and satisfied with the service received since Brunsfield took over the management of my rental property in 2015. The team are in constant communication over any issues, they are quick to market the property and secure good tenants. The liaison between tenant and landlord is well managed and gives confidence.
5/5
GoogleHenry, Mark and the Brunsfield team let and manage several of my properties. They carry out their responsibilities efficiently and effectively. I have used other agents in the past however I choose to continue to appoint the Brunsfield team as they are honest, reliable, experienced, professional, proactive and courteous. I would have no hesitation in recommending Brunsfield.
5/5
GoogleWe had a very good experience with Soraya as tenants. She is very caring, professional, and communicates and acts fast. I wish all property managers were like her. Recommended.
5/5
GoogleThroughout our 2 year the tenancy I have dealt with the same person, that makes it easy. Soraya has looked after us really well. Thank you.
5/5
GoogleQuick, efficient, professional service with great communication throughout. Elisa has taken onboard all of the comments around a complex issue and quickly came back with an alternative solution, which was promptly implemented and resolved the long-standing problem.
5/5
GoogleQuick, efficient, professional service with great communication throughout. Elisa has taken onboard all of the comments around a complex issue and quickly came back with an alternative solution, which was promptly implemented and resolved the long-standing problem.
5/5
GoogleWe have been extremely happy in our dealings with Brunsfield, both as Letting Agents and as the Managers of the apartment block. The team are personable and friendly, the service has been excellent and they found good tenants in a very short time. I can definitely recommend their services.
5/5
GoogleThe application process has been seamless and thorough. Looking forward to moving into the property! If they’re anything like they have been so far, it will be lovely to live in a property managed by them. Keep it up!
5/5
GoogleVery reactive. I recently had a problem with the hot water of my shower and I got an appointment with a plumber the morning after declaring the issue. The problem has been resolved in less than 24 hours.
5/5
GoogleI have had very positive experiences with Brunsfield. Rochina and Julie-Ann have been incredibly helpful with all interactions and enquiries I have had with them. Highly recommended.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleBrunsfield provide an excellent property management service. We have been with them for 2 years and we are highly satisfied. Great to work with and lovely people too. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service and thoroughly recommended. Best property agent I have come across in over 20 years of investing in property. The team are always quick to respond to any queries and communication is always precise and timely.
5/5
GoogleSeeking information in connection with a valuation and found the firm to be very efficient and helpful in providing the necessary documentation.PositiveResponsiveness, Professionalism
1/5
TrustpilotOne star is kind
One star is kind.
5/5
GoogleSo helpful and efficient, with great communication from Darran throughout - would definitely recommendPositiveResponsiveness, Quality, Professionalism
5/5
GoogleVery responsive in producing a management pack on a sale. Many thanks.PositiveResponsiveness
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brunsfield's London office has 119 reviews across three platforms: 103 on Google, 1 on Yell, 15 on Trustpilot.
Brunsfield London is rated 3.8 out of 5 across all 119 reviews, and 4.1 out of 5 on Google from 103 reviews.
Brunsfield London, 11 Bingham Place, London, W1U 5AY.
