5/5
GoogleHad a great experience with Soraya from Brunsfield! Any issue we had with the property was dealt with promptly.
Trusted Agent profile
Brunsfield reviews
★★★★★
119 reviews across 3 platforms
11 Bingham Place, London W1U 5AY
Brunsfield's London office at 11 Bingham Place is rated 3.8 out of 5 across 119 reviews on three platforms, including 103 Google reviews rated 4.1. Checked 9 October 2026.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
TrustpilotBUILDING BLACK OUT and no support.
Brunsfields’ so-called "emergency" support team is nothing more than a title, with typical response times for general emails stretching up to two weeks. Their performance hit a new low last night when over 100 flats were left without power for more than 12 hours. Despite promises, an engineer never showed up, and no updates were provided through any channel.
1/5
TrustpilotWorst management
Worst management. We have no electricity since 7 yesterday and this hasn’t been resolved yet. Can’t believe how a property manager allow this kind of issue happen.
Agent replied · 25 December 2025
Hello, I have only just seen your review as we were not registered on Trustpilot at the time when you left it. Looking back on what happened here the power cut was caused by a damaged cable under the road which was the responsibility of GTC, the local power network. They subsequently dug up the road and repaired it having initially denied that there was an issue.This was not within our control unfortunately but I am sorry that you were inconvenienced,
5/5
GoogleFirst time in Central London the property manager provided quality and professional services (had rented 3 flats prior to). The team, especially Jennifer, were responsive and always helpful with matters like maintenance and repairs. Unlike other agencies I had experience with, Brunsfield kept in touch and were quick to respond to my emails, phone calls.
1/5
Google*** BRUNSFIELD HAVE LEFT US WITH RANCID WASTE WATER CONSTANTLY BACKING INTO OUR KITCHEN SINK FOR 14 WEEKS - Still no fix ** Brunsfield have been appalling to deal with when something goes wrong. We reported an urgent drainage problem to them in February 2023 at our flat in Market Building, Brentford. To date, 14 weeks later, rancid waste water is needing to be decanted from the kitchen sink every 30-60 minutes or the flat will flood. As you can imagine, the smell of the waste water combined with the increasing ambient temperature makes living conditions utterly unbearable for a young family with a newborn baby. Brunsfield have instructed various contractors who have all pointed to the same fix - the pipework is blocked in the adjoining flat. Accessing this pipework requires the boiler to be removed, so is quite complex to fix but Brunsfield have been unwilling to expedite the work and get it fixed. There seems to be an excuse at every turn, including losing the blueprints to the building! We're now being told that their insurers are holding up progress, but the situation is an emergency, putting the hygiene of a family at severe risk, let alone the appalling living conditions. Clearly the issue needs fixing regardless of fault or cost, but Brunsfield are unwilling to push ahead and get it fixed, offer alternative accommodation or compensation in any form. It goes without saying that extreme caution should be taken before engaging with this company.
5/5
GoogleI had a brilliant experience dealing with Property Manager Soraya. Her professionalism, dedication, and efficiency were critical for us (an expat family) to settle in and have a wonderful stay during our years in London. Her diligence, accountability, and assertive advices were highly appreciated.
5/5
GoogleSoraya was a lovely letting agent, super helpful!
1/5
GoogleCurrently our building has no hot water or electricity. Brunsfield response has been "We apologise for any inconvenience". No help to all the residents in our building, especially those who have young children and elderly family members. Been over 4 hours whith no engineer and no ETA of when they may arrive.
1/5
GoogleRude, unresponsive and seem to go through staff like it's nobody's business, whenever I tried to enquire about issues with my flat there was a completely new person failing to handle the issue with no knowledge of what ex-colleagues had communicated to me. Good luck getting anything fixed if you live in one of their buildingsNegativeProfessionalism
Agent replied · 12 June 2024
Thank you for leaving a review. We do take any complaints seriously but it's difficult to comment on an anonymous post with no mention of the building concerned. Please contact complaints@brunsfield.co.uk so we can look into the specifics and try to assist. Many thanks.
5/5
GoogleArguably been the best experience I've had as a renter. Have dealt with the same person, Soraya, at Brunsfield since moving into my …
5/5
GoogleSoraya is a very high-quality managing agent - professional, trustworthy, knowledgable. I highly recommend her and Brunsfield
5/5
GoogleI've had a great experience with your team thank you. It was let a couple of weeks ago - Darran's been really great. He was very helpful in talking me through the process & advising me on what to do and when. He was also helpful in helping me think through what work to do to the place and when. As I suspected finding tenants was not difficult - it's a very rentable property - but your team have made it easy to do and have built my confidence in letting to 'unknowns'!
1/5
GoogleFor property management, they are slow to respond. Didn't get regular account details. Looking for alternative options now. Additional comment August 2020 : months and months on, they are currently using covid as an excuse for not handing over accounts details to new block management company! What about hand over before lockdown? Incredible!
Agent replied · 12 June 2024
Thanks for your comments. As you haven't left a name we can't respond specifically as we don't know who you are or our relationship to you. Please email us at complaints@brunsfield.co.uk so we can respond. Additional comment August 2020- we still don't know who you are as the review is anonymous and you haven't contacted us so impossible to respond. Thank you.
5/5
GoogleReally impressed with the fast and efficient service provided. I dealt with Elisa, who has assisted me in dealing with a number of issues, minimising the stress levelsPositiveProfessionalism
1/5
GoogleI would highly recommend NOT using this company for booking car parking spaces in London. Ever since the first email communication with them was very difficult. The office staff are incredibly unhelpful and i have ended up with 3 parking fines that could have been avoided had they carried out any due diligence. Very expensive and utterly useless.
Agent replied · 12 June 2024
Dear Duncan, Thank you for taking the time to write a review. Please can we take the opportunity to respond to the concern raised. Whilst Brunsfield were the appointed agent to let the parking space, Brunsfield are not the appointed managers of the car park who are called Premier Block Management or the appointed parking enforcement company who are called UK Parking Control. Prior to your occupation of the parking space, Brunsfield requested the relevant details from you regarding the vehicle utilising the space so that these could be passed on to the appointed management company to in turn pass them to the appointed parking enforcement company. The vehicle’s registration details we received from you were incorrect and subsequently passed on to the management company in good faith. On receiving the report that parking fines had been issued, Brunsfield raised the issue with the management company who in turn investigated and advised that the fines had been issued due to the incorrect registration number being provided. Brunsfield pursued this with Premier Block Management to request the fines be written off due to the error being minor. When Brunsfield received the report that the enforcement company were chasing for payment of the parking fines, we contacted them directly and an appeal against the fines was submitted outlining the details of the case. The enforcement company decided that whilst they were unable to write off the fines due to them being provided with the incorrect registration number, they would reduce the fines by 85%. Whilst we fully understand the resulting frustration, Brunsfield did complete the necessary due diligence to collect the information required for the appointed management company and parking enforcement company. The original error was on your part in providing incorrect details and, although we do have a great deal of sympathy with your position, we are not in control of the car park or the enforcement company so we suggest that you take up your complaint with Premier Block Management who manage the car park and also with UK Parking Control. We are also raising a complaint on your behalf. If you would like to discuss this further please do give us a call. Kindest regards, Brunsfield
5/5
GoogleThe service was fantastic. Kristy was brilliant, being very quick to answer and questions and providing a very professionally yet friendly service.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleProfessional Property Management company with standards and policies that are clearly written out for you. We have been with Brunsfield for a number of years now and are pleased with them just as the first time we rented. Cannot thank enough Darran Simmons for the exceptional customer service. He is extremely competent in his field, very reliable and always ready to help regardless of the complexity of the issue. Enthusiasm level beyond belief :). Much appreciation!PositiveProfessionalism
5/5
GoogleJulie-Ann was very helpful with the ESW1 certificate we needed. She kept us up to date and we received the documents we needed well within the timeframe we expected.
5/5
GoogleGreat service and super responsive at all times. Especially Elisa she is a pleasure to deal with. Thanks for everythingPositiveResponsiveness, Quality, Professionalism
5/5
GoogleI rented a flat in London with Brunsfield for over 18 months and have been extremely satisfied. The people that I have dealt with, from the lettings agents, the property managers, and the office staff have been extremely competent and helpful. After renting several flats in London it was nice to finally have such a great experience. Brunsfield always replied quickly, gave me personal attention, and were very courteous. Things such as specific requests to the landlords, maintenance issues, and move out procedures were handled very well and in a timely form. I have two pets and during the end of tenancy viewings Brunsfield made sure to be very careful with them as well each and every time. I would recommend them to any landlord or prospective tenant.
5/5
GoogleThe service from Elisa was excellent and I appreciate her quick response. She has been helpful with professional attitudes throughout the process.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent service - Darran was a pleasure to deal and made everything run so smoothly from start to finish. Highly recommend!PositiveResponsiveness, Professionalism
5/5
GoogleProfessional Property Management service, one of the best out there. Particular thanks to Henry and Elisa - very helpful and proactive.PositiveProfessionalism
5/5
GoogleDarran has been so helpful throughout the process - would recommend Brunsfield!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Brunsfield
How many reviews does Brunsfield have?
Brunsfield's London office has 119 reviews across three platforms: 103 on Google, 1 on Yell, 15 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Brunsfield's rating?
Brunsfield is rated 3.8 out of 5 across all 119 reviews, and 4.1 out of 5 on Google from 103 reviews, checked 9 October 2026.
Where is Brunsfield's London office?
Brunsfield, 11 Bingham Place, London W1U 5AY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.