Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMost of the good reviews are for the estate agents. I can see why.
Our property is managed by Brunsfield and they are very unreliable.
1) It takes multiple chasers to get a response (or none at all as they continue to ignore)
2) When you do get a response, it is not everything you asked for
3) What they promise, they do not deliver
4) Have yet to even meet them once since we moved in despite being told they make rounds once a month
Hopefully, the property managers can step up their game to match their counterparts' professionalism.
Kay · 3 December 2024
★★★★★ 1/5
TrustpilotUnresponsive and unprofessional
Unresponsive and unprofessional.
Katy · 23 March 2026
Agent replied · 4 June 2026
Hi Katy, sorry to hear of your poor experience. I can't comment specifically as I don't know which estate you live in. Please can you email me at info@brunsfield.co.uk so I can look into what has happened. Thank you, Henry
★★★★★ 5/5
GoogleSoraya from Brunsfield managed my property for 3 years and was professional and a pleasure to work with. Rare issues that arose were quickly handled, with efficiency and clear communication. I would highly recommend her and the team at Brunsfield as property managers!
V · 16 January 2026
★★★★★ 1/5
GoogleAbsolutely terrible management company. They do not care about those under their remit. We have been without power for over 12hours. Several people have called as we have babies, vulnerable people to be told it’s an area issue for 5 hours. When constantly told it isn’t (the block opposite us is lit up like a Christmas tree in comparison) they will send an engineer in the early hours. No show - when asked to send another, there isn’t one and that they will arrive in the early hours (exact time has passed by 4hrs but the service believes we can stop time). We have had several issues with the building they are meant to be “maintaining” but all they do is pass the book to others. In the cost of living crisis, lots of us have had to throw away food that has gone off, cannot get our children fed for school, and are gathering what we can to keep warm. Utterly disgraceful. Do not use if you want to be treated like human beings.
Would just like to add that despite this company leaving us in the cold and dark, quite literally, our concierge (who has been with us through many management companies) is absolute god send. He has gone above and beyond, being on call out of his hours, and working for the residents. He has been the only one out of the entire system who has been actioning, making check ins on the vulnerable, and fighting our corner. Without this, we probably would be even worse off.
Zoe · 18 October 2024
★★★★★ 1/5
GoogleExtremely Disappointing Management
As a resident, it's frustrating to experience consistent disregard from management. Requests are ignored, communal waste is poorly handled, and tasks need constant supervision to ensure they’re even addressed. Critical building maintenance, like air valve cleanups, is left unattended despite repeated complaints.
The resident portal is essentially useless, as issues raised there rarely receive attention. Emergency support is practically non-existent, during a major outage affecting electricity, water, and heating, a block of 100 flats has been left waiting for over six hours without any engineers on site. No electricity so far for 12+ hours and ticking.
Would not recommend this management team to anyone looking for responsive and responsible service.
Marat · 18 October 2024
★★★★★ 1/5
TrustpilotLeaving vulnerable people to fend for themselves
Absolutely terrible management company. They do not care about those under their remit. We have been without power for over 12hours. Several people have called as we have babies, vulnerable people to be told it’s an area issue for 5 hours. When constantly told it isn’t (the block opposite us is lit up like a Christmas tree in comparison) they will send an engineer in the early hours. No show - when asked to send another, there isn’t one and that they will arrive in the early hours (exact time has passed by 4hrs but the service believes we can stop time). We have had several issues with the building they are meant to be “maintaining” but all they do is pass the book to others. In the cost of living crisis, lots of us have had to throw away food that has gone off, cannot get our children fed for school, and are gathering what we can to keep warm. Utterly disgraceful. Do not use if you want to be treated like human beings
Zoe · 17 October 2024
★★★★★ 1/5
GoogleHorrendous company. Ignores requests from residents. Doesn’t manage communal waste, has to be babysat all the time and forced to do things. Ignores clean up of building air valves. Generally doesn’t care about residents portal where issues are raised. Has terrible emergency support when whole building lose electricity, water, heating causing block of 100 flats to be sitting without engineers on site for 6 hours+ and counting (review written as that is ongoing on dying battery of the phone).
Lev · 18 October 2024
★★★★★ 5/5
GoogleI would like the give special mention to Shane, Lettings Negotiator, for being so helpful in securing the property me and my girlfriend wanted so badly. Shane went above and beyond to arrange a viewing for us before anyone else because of the high level of interest we showed in the property, and his communication throughout the process has been second to none. I would highly recommend Brunsfield to anyone looking for a new home!
Elliot · 13 June 2020
★★★★★ 5/5
GoogleMax Haywood was really communicative and supportive when coordinating some remedial works in our apartment as a result of flood damage. Thank you, Max!
Lesley · 17 December 2024
★★★★★ 4/5
GoogleI rented through Brunsfield for 4 years. For half that time, my contact was Soraya, who I found straightforward, friendly and efficient.
There was a bit of a hold up with the deposit at the end but otherwise all good. Would recommend Brunsfield.
Dom · 15 December 2023
★★★★★ 1/5
TrustpilotTerrible service
Always happy to take extortionate service fees yet provide zero service for this. Most recently my building has been without power or hot water for nearly 12 hrs and they seem to not be bothered about getting this resolved with any urgency.
Shannon · 17 October 2024
Agent replied · 25 December 2025
Hi Shannon, I have only just seen your review as we were not registered on Trustpilot at the time when you left it. Looking back on what happened here the power cut was caused by a damaged cable under the road which was the responsibility of GTC, the local power network. They subsequently dug up the road and repaired it having initially denied that there was an issue. I don't believe that your comments are fair as we were working throughout that weekend to update residents. We did update on the matter as soon as the situation was clear but apologies for the inconvenience. Henry
★★★★★ 5/5
GoogleWe had an excellent experience with Soraya as tenants. She was extremely professional but also very warm and pleasant to deal with. Soraya was always willing to help if there was ever a problem and made renting in London as easy as it could be.PositiveResponsiveness, Professionalism
Ciara · 25 August 2023
★★★★★ 1/5
GoogleOrchid Court residents are being badly let down. The building has been without satellite for over two weeks since a power cut and Brunsfield still have not arranged repairs. Freeview and Sky are both down yet we continue to pay huge service …
Stacey · 16 September 2025
★★★★★ 5/5
GoogleIt was truly the first time in Central London the property manager provided quality and professional services. The team, especially Jennifer, were responsive and always helpful with matters like maintenance and repairs. Unlike other agencies I had experience with, Brunsfield did not just negotiate the rate and signed the lease agreement, but they kept in touch and were quick to respond to my email, phone calls.
Sayan · 13 June 2020
★★★★★ 5/5
GoogleWe used Brunsfield to find a property in Hunt's Paper Factory in July 2018 and on-going for property management. Jennifer Ohonyon is a pleasure to deal with and has helped out with several maintenance queries with a quick response and always helps with booking in visits to fit around my diary - she is always a pleasure to speak to. Would recommend their services to family, friends etc.
Liam · 14 June 2019
★★★★★ 1/5
GoogleI'm not usually a reviews type of person... but when I saw this website with 4.2 stars I got crazy. I have been dealing with them for over 3 years now, the worst management company I ever dealt with. …
Marius · 16 September 2025
★★★★★ 5/5
GoogleKristy is very helpful and enthusiastic, she assisted in letting our property and the feedback from all viewing was that she was amazing. Kristy did some fantastic market research to enable us to market the property at the right rate for viewings.
Zahra · 13 June 2023
★★★★★ 4/5
GoogleI initially had a very frustrating experience with Brunsfield, as my emails about an important concern went unanswered despite several follow-ups. At the time, this lack of communication felt unprofessional and worrying, especially given …
Patrizio · 16 October 2025
★★★★★ 5/5
GoogleBrunsfield took over the management of our building (32 units) at a very difficult time, when the manager that had looked after us for many years died suddenly. Henry helped us enormously to cope with the practicalities of this sad …
Seamus · 16 August 2025
★★★★★ 5/5
GoogleSoraya, our property manager did an outstanding job through all our tenancy. The apartment, a bit older, had some issues time and again. She was professional, prompt and very helpful in getting things in order. Most important was her followup in ensuring that things were put in order with minimum disruption. Her support actually was the catalyst for the lease renewal.
We really appreciate her professionalism and dedication. We will definitely recommend her and Brunsfield.
Thank you very much.
Sri · 15 November 2023
★★★★★ 5/5
GoogleWe rented a 1 bedroom flat with Brunsfield last year and we can say that our expectations have been met accordingly. Special thanks to Darran and Maria who provided us with the best advice and service. Impressed would be an understatement!PositiveResponsiveness, Quality, Professionalism, Value
Dorian · 25 August 2022
★★★★★ 5/5
GoogleThe service from Darran is extremely helpful and made the whole process really easy.
We didn’t end up letting a property with Brunsfield as we found another property we preferred. However, I wanted to leave a review as Darran was quick to reply, and was really on top of anything we asked.
Nikos · 13 June 2021
★★★★★ 1/5
TrustpilotNothing positive to say
I haven’t had a positive moment with Brunsfield in the 3 years they’ve been managing our flat block.
Harry · 28 January 2026
★★★★★ 5/5
GoogleWe found the perfect apartment for us thanks to this agency ! A special thank to Kristy who have been amazing ! Super efficient, attentive and kind ! Wonderful work, congrats to this agency !
Manon · 13 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
