Brown and Brooke reviews

★★★★★ 5/5

Google

We would definitely recommend using B&B. We felt that the whole team worked hard to complete our transaction. B&B used their professionalism and experience to ensure that all parties in the chain worked towards exchange and completion dates which were ultimately achieved. Our view was this differentiated B&B from the cheaper, online agents - without their local knowledge and commitment the chain would have fallen apart. This local knowledge was especially important on the subject of valuation - B&B provide a realistic viewpoint which contrasted with many of the more optimistic stances of less experienced agencies. Selling and buying a house is rollercoaster, with many different personalities involved. At the heart of it, Steve and Alan were a calming influence, and helped to make the process as smooth as it could be!

EU · 14 June 2017

★★★★★ 5/5

Google

We would definitely recommend using B&B. We felt that the whole team worked hard to complete our transaction. B&B used their professionalism and experience to ensure that all parties in the chain worked towards exchange and completion dates which were ultimately achieved. Our view was this differentiated B&B from the cheaper, online agents - without their local knowledge and commitment the chain would have fallen apart. This local knowledge was especially important on the subject of valuation - B&B provide a realistic viewpoint which contrasted with many of the more optimistic stances of less experienced agencies. Selling and buying a house is rollercoaster, with many different personalities involved. At the heart of it, Steve and Alan were a calming influence, and helped to make the process as smooth as it could be!

Stuart · 26 August 2016

★★★★★ 5/5

Google

They say that moving house is the one of the most stressful times of your life and ours was no exception. What made it a lot easier to handle was the incredibly professional and helpful services of Brown and Brooke who expertly guided us through the whole process. Unhelpfully we had a buyer pull out of the purchase just days before exchanging contracts but Alan and his team had the house back up on the market and a new sale agreed within 3 days, and we got more money. Not having moved house for a long time they were always there for the odd piece of advice and when necessary to speed up those other parts of the chain who were dragging their heels. I could not recommend Brown and Brooke enough, at all stages of the process they were very efficient and friendly and I would not hesitate to use them again.

Andy · 14 June 2016

★★★★★ 5/5

Google

Brown & Brooke are a first class outfit who really went above and beyond, not only in dealing with our house sale, but also assisting in the overall chain. I really cannot recommend enough the support, guidance and experience provided by the team. The communication was excellent - we had frequent and relevant updates throughtout the process taking this element of stress away from the house buying journey. No hesitation in giving a 5 star review!

Kelvin · 14 June 2019

★★★★★ 5/5

Trustpilot

Excellent agents that you can trust

Both Tony and Cameron are excellent agents. I’ve rented my property with B&B for many years, receiving a professional and reliable service. They are always on hand to support my tenants and promptly resolve any issues that may arise. As a landlord I can trust B&B to act on my behalf, I would highly recommend them.

Ruth · 2 September 2022

★★★★★ 5/5

Trustpilot

We required a short term let whilst our…

We required a short term let whilst our property was being refurbished. Having approached Brown & Brooke a local agent in blackheath they found the perfect property for us. The onboarding process was quick and easy including credit and affordability checks . Amazingly we were able to move in a couple of weeks after viewing.

Dalt · 23 August 2022

★★★★★ 5/5

Trustpilot

Local Experts Who Truly Care

We recently sold our property through Brown & Brooke, and I can't recommend them highly enough. As an independent, small company, they offered a level of personal service and commitment that truly stood out from the larger chains.

Tarek · 22 March 2025

★★★★★ 5/5

Trustpilot

Always there when you need them

We have worked with Brown & Brooke for many years and found them to be reliable, resourceful and frankly always there when you need them. We are looking to expand our property portfolio and hope to have them with us every step of the way. Highly recommend.

Aaron · 22 September 2022

★★★★★ 5/5

Trustpilot

I use Browne and Brooke to find a…

I use Browne and Brooke to find a tenant and manage my property. The whole experience from start to finish has been wonderful. They are great at communicating and respond quickly and professionally to communication. I have every confidence that the wonderful service will continue.

Shivyshivy · 2 September 2022

★★★★★ 5/5

Trustpilot

I used brown and Brooke to find a…

I used brown and Brooke to find a tenant for my property and have been impressed at all levels of the staff communication , they have dealt with any tenant issues quickly , and professionally , I feel like my property is in good hands.

Jason · 24 August 2022

★★★★★ 5/5

Google

Really great team, new staff arrangements has made this a professional environment. It was a lot of hard to secure my new home but big thanks to Cameron and Tony for their help making it swift.

Michael · 13 June 2020

★★★★★ 5/5

Google

I cannot recommend Brown & Brooke highly enough. We used their services to sell our flat and they could not have been more helpful. We had several issues throughout the selling/buying process (none of which were the fault of Brown and …

Jonathon · 16 April 2022

★★★★★ 5/5

Trustpilot

Brown and Brooke recently sold a…

Brown and Brooke recently sold a property for me, it proved to be a difficult sale and Brown and Brooke were absolutely excellent in how they dealt with it. They are a highly professional company and extremely competent.

Zina · 5 September 2022

★★★★★ 1/5

Google

Would not purchase a property with Brown & Brooke again - refused to allow/arrange access for a building survery for two months (despite fourteen calls and follow up emails) and refused to contact owner/vendor regarding simple leasehold questions, only to be communicated to the vendor as the cause of the delay in the process.

Andrew · 14 June 2017

★★★★★ 5/5

Trustpilot

Brown & Brooke

Brown & Brooke manage the letting of my flat. I have found them to be honest, straightforward and easy to work with. If anyone needs an estate agent in the area then start with these guys.

Ian · 7 September 2022

★★★★★ 5/5

Google

A very professional, courteous and responsive estate agent, have found it very easy to be a tenant, and am looking to continue using Brown and Brooke. Paige has been extremely helpful throughout the entire tenancy.

Tom · 14 June 2019

★★★★★ 5/5

Google

Thank you Paige, for your excellent service. You and Alan have been a fantastic contact at Brown & Brooke. You patiently listened to all the questions we had as first time buyers and gave us some invaluable advise.

Monika · 14 June 2016

★★★★★ 1/5

Google

We found Brown & Brooke extremely frustrating to work with. Most times I couldn't tell if they were the solicitors, the vendors selling or some type loan shark. They just kept pestering us and emailing at least twice a day. At one point we asked for a 2nd more detailed survey to be done, only for them to tell us it would delay the process and the vendors would most likely pull out! I was so angry! I was so sure estate agents were supposed to be neutral, but these guys acted like loan sharks who we owed money! I will never God willing use them again. As first time buyers they've left an ugly taste in our mouths.

TDO · 14 June 2018

★★★★★ 5/5

Google

I was shown around the property by Alan Middlewood, Sales Manager. He was polite and efficient and was able to answer my queries efficiently. I telephoned him later in the day to put in my only and final offer. My offer was accepted, thankfully. Then the whole team at Brown and Brooke guided me safely and efficiently throughout the whole process including liaising with the vendor, his solicitors as well as mine, in order to iron out various hiccups that occurred along the way. From beginning to end, the whole process took only two months, thanks mainly to the team at Brown and Brooke. After-sale service was equally efficient because Brown and Brooke supplied items such as brochures for working the cooker, microwave etc that was not available in the property when I moved in. I cannot praise Brown and Brooke highly enough, especially when I received less than professional services from some Estate Agents in the area that I dealt with for the previous six months. Browne and Brooke, in particular, Alan Middlewood and Steven Brown restored my faith in Estate Agents! I would not hesitate in recommending Brown and Brooke to anyone who wants a professional and efficient service when buying (or selling) property. Personally,they make buying a property a less stressful experience than expected!

Shirley · 14 June 2016

★★★★★ 5/5

Google

Paige and the team were responsive, efficient and professional throughout the process of finding a lovely new tenant for me. The whole process took less than 2 weeks. Highly recommended.

Angela · 14 June 2016

★★★★★ 5/5

Google

We had a positive experience with Brown and Brooke. Paige and Alan were always easy to get hold of and made the sale/purchase process very smooth. Thanks guys.

Jon · 14 June 2018

★★★★★ 5/5

Google

I’ve been living in a Brown and Brooke property for 3 years now (2 years landlord managed 1 year managed by Brown and Brooke). The team there are all very helpful. If we have every had any problems with the flat they get things fixed extremely fast and keep you updated throughout. Karen (our main contract) is extremely professional and approachable. I don’t you could really want any more and I wouldn’t hesitate in highly recommending them.

Thomas · 15 June 2014

★★★★★ 5/5

Google

Brown and Brooke have just sold my house. What a pleasure to deal with this company. All sides were kept informed and nudged when necessary. Paige and Steven very much on the ball. I can 110% recommend them.

Lin · 14 June 2019

★★★★★ 5/5

Trustpilot

Thoroughly recommend!

Our experience with them has been amazing so far! They reply to emails very quickly and no complaints so far!

Joe · 23 September 2022