Trusted Agent profile · London
★★★★★
208 reviews across 1 platform
149 Arthur Road, Wimbledon, London, SW19 8AB
Brinkleys Estate Agents's office in London, at 149 Arthur Road, is rated 4.5 out of 5 across 208 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Communication & Advice
Communication was great and we always received sound, constructive advice. Replies were always swift when questions arose.Very professional and would highly recommend Brinkleys
Thank you so much for taking time to put a review, it is much appreciated and I am glad that the service was up to expectation
5/5
TrustpilotMy experience with Brinkley's was a…
My experience with Brinkley's was a great. I have Zero complaints.
5/5
TrustpilotSuzy has been amazing throughout
Suzy has been amazing throughout the entire letting process. She responded to all of our queries in a timely manner and made the process rather enjoyable. I would definitely come back again!
Thank you very much, look forward to working with you again.
2/5
TrustpilotIncompetent and careless
Moved in to a place last year. They failed to liase with the landlord to clean the place and we were left essentially homeless and crashing at friends' for two weeks as the landlord worked to make the place habitable, despite the agent promising us on the viewing that they would clean it. Now we're barely three quarters of the way through our tenancy and they're already harrassing us to ask whether we think we'll stay another term. Not to mention they completely misspelt one of our names on the actual contract and keep sending emails to the wrong address, despite it all being there on previous correspondence. The whole thing just reeks of utter incompetence and carelessness. The place is nice, they seem to have nice affordable places to rent.
Dear Gentlenature,Thank you for your review, I am sorry you have felt the need to write such a review, as such I will try and explain the process so you have for future reference, Brinkley's don't own the properties and in your case the property is not managed by Brinkley's as such it would be the landlords that would arrange the clean of the property prior to new tenants moving in, i am not aware of anyone not being able to move in for 2 weeks as this seems a long time. Can you please contact me direct to discuss this.Kind RegardsRobert Brinkley
1/5
TrustpilotAbsolutely useless Lettings agents
Absolutely useless Lettings agents. We had multiple bookings cancelled without any form of contact as the flat had already been let, or the agents would change the time of our viewing to times we had already said we couldn’t attend, without any correspondence with us. We would be left to chase them to confirm flat viewings on the day of the viewing only to be told (quite rudely) that the flat was already let. They just don’t seem like they can be bothered to speak to you. Impossible to even get a reply as the agents tend to ignore your emails when they know they’re in the wrong. Always a good sign to have estate agents that ignore clients. Avoid.
Dear Jordan, I am sorry that we have been unable to find you a suitable property this time, the market is moving at a very fast pace and with multiple properties being let within hours of coming onto the market, this is no excuse for my agents not contacting you and I will make sure they are more responsive going forward. Kind RegardsRobert Brinkley
5/5
TrustpilotGreat customer service
Zulekha is quick in her responses and always willing to help.Very satisfied with Brinkleys' customer service.
Hello Thijs, thank you very much for your review, it is much appreciated. I am glad Zulekha was able to help
1/5
TrustpilotShocking service to landlords
Shocking service to landlords. Takes 2 weeks to reply to emails
Dear Nina, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the delay in responding to any emails. This is not the level of service we aim to provide to our landlords, and we understand how frustrating this must have been. We are currently reviewing our communication processes to ensure that responses are both timely and consistent moving forward. If you would be willing, we would appreciate the opportunity to look into your specific case and make things right. Please feel free to contact us directly, and we will prioritise your enquiry. Thank you again for bringing this to our attention. Warm regards, The Brinkleys Team
1/5
TrustpilotThey are the worst agency ever bunch of…
They are the worst agency ever bunch of liars and money robbers , avoid, avoid, avoid When we rented the property they did a interim report which is mention a lot of damage to the property was done by the landlord before we moved in , when we moved out they did a check out report they put a lot of the stuff which was mentioned as a damage from the landlord as we caused the damage just to charge us more money and mad us loose our deposit .
Dear Michael,all deposits are protected via Mydeposits which gives a free service to dispute damages. All check in and Check outs are carried out via an independent company as such any errors or damages would have been highlighted on this.
1/5
TrustpilotAgent flat out lied to us
Had a very bad experience with Brinkley's. Would never use again. The lettings agent (Ben) lied to us about various things. E.g. when we looked round the property, next door had scaffolding up and building work going on. We asked Ben how long the works would be going on for and he said 4-6 weeks (I have email proof). We only found out after we moved in and spoke to the landlord that the works would actually be going on for months! The landlord specifically told Ben to tell us this and Ben told him he had and that it was fine as we didn't work from home - he never told us and we both work from home...He also told me that we could pick up the keys a day earlier than we actually could so added a lot of extra stress last minute when we find out the night before that we couldn't. Plus we only received our contract the night before moving in.Overall, very unprofessional and added extra stress to an already stressful event.
Dear Victoria, I am sorry to hear of these issues. Whilst this does not make it better, i could not find anything on file from the landlords communicating this to us at the time.
5/5
TrustpilotSuzy Browne was very helpful when it…
Suzy Browne was very helpful when it came to finding our new flat in Wimbledon. We were particularly impressed with her responsiveness to all our questions. It is rare that you find an agent with that level of dedication to her clients. Very much looking forward to continuing to work with her. - Jacob and Noelia
5/5
TrustpilotBrinkleys are wonderful
Brinkleys are wonderful, from Suzy finding us a gorgeous property to rent to liaising with the amazing Gisella on all the details. The contracts and inventory process was seamless and I highly recommend them to all landlords and tenants!
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with both Suzy and Gisella. It’s great to know that the process was seamless from start to finish, and we truly appreciate your recommendation. If you need anything in the future, please don’t hesitate to get in touch!
5/5
TrustpilotGraeme Gordon gave an excellent…
Graeme Gordon gave an excellent professional service. From the outset he was in touch and 30 interested people came through the door.Eventually this came down to two and Graeme was in daily contact with the potential buyers and myself.The target price was met. Brinkley’s Wimbledon know the area and were able assist in professional manner throughout.
5/5
TrustpilotGraeme and his colleagues at Brinkley's…
Graeme and his colleagues at Brinkley's were attentive and responsive at all times. They were proactive before an offer was agreed and afterwards they effectively project managed the route to exchange. Pushing the lawyers on both sides for answers and helping solve any issues that arose. I would not hesitate to recommend them. Thanks Ben
5/5
TrustpilotWe had a very positive experience…
We had a very positive experience buying our property via Brinkleys. Graeme was responsive, polite and accommodating throughout all stages of the process, keeping things on track and keeping us informed. Friendly and efficient service - we would choose Brinkleys whenever we come to sell our home.
5/5
TrustpilotTHE BEST EXPERIENCE FROM AN ESTATE AGENCY I HAVE EVER HAD
The team at Brinkley's is nothing short of exceptional from the broker to their agents. They are currently overseeing the lease on my property and have made it so easy for me and trouble free with the way they take care of things.
Thank you so much for your kind words Mr Footie. It's been an absolute pleasure working with you. Please feel free to contact us if there is anything we can help with further
5/5
TrustpilotThank you Bradley for your help.
Thank you Bradley for your help.It was a good and smooth service. We were looking for a flat in a good area and the flat we found in Brinkley's was ideal for our needs.Bradley helped us well to communicate with the landlord and other departments.We are very happy with the outcome!
5/5
TrustpilotA helpful and friendly estate agents
A helpful and friendly estate agents. Suzy, Chelsea and Katie helped us secure a flat to let. All three were very responsive and professional. Our viewing was arranged ASAP once contacted and in the evening for our convenience, thanks to Suzy. The admin was handled swiftly and impeccably by Chelsea and Katie.
5/5
TrustpilotHighly recommend Harry Cheeseman at Wimbledon Park Office
Harry Cheeseman made the whole process of buying our first home together very smooth and easy. His cheerful nature and prompt replies to our queries was very much appreciated. He is always very professional and efficient. We would not hesitate to recommend both Harry (Wimbledon Park Office) and Brinkley's. Oliver and Lucy.
5/5
TrustpilotVery good experience renting a…
Very good experience renting a property. Quick turn around and informative. Suzy is very helpful and helped throughout the process.
Thank you Holly, Great to hear.
1/5
TrustpilotThe worst estate agents I've ever used
The worst estate agents I've ever used. Staff are completely useless and lazy. Do not use them they're utterly crap!
5/5
TrustpilotManaging My Flats
Dhruvika has been managing my proplerties since she joined Brinkleys and I was amazed how quickly she got to know my way of dealing with tenants and Management Companies of my flats. I never have to chase her to deal with my issues and haven been satisfied with the outcome.
5/5
TrustpilotFantastic service and super responsive!
I can't recommend these guys enough as estate agents - they were very responsive, informative, and willing to help out how they could. When we had an issue with our internet due to previous tenants, Charlie was extremely helpful and really helped out. 5 stars!
5/5
TrustpilotGraeme was always attentive and…
Graeme was always attentive and available over what became a protracted sale due to months of delays over probate. He followed up with the vendor on a regular basis and kept us informed. Graeme was unfailingly pleasant and helpful. We were delighted with the service
1/5
TrustpilotAbsolutely awful Estate Agents
Absolutely awful estate agents, AVIOD, there are so many others to choose from. They have no regard for their customers, if you raise an issue you are met with 'send in an email complaint and someone will look at it'. They just can't be bothered, and its also very difficult to get hold of anyone. They don't do what they assure you they will. JUST AWFUL - AVOID.
Dear Luisa,Thank you for your review, I am sorry you have had issues, please can you get in touch with me direct to discuss. Kind RegardsRobert Brinkley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brinkleys Estate Agents's London office has 208 reviews across 1 platform: 208 on Trustpilot (across the whole business).
Brinkleys Estate Agents London is rated 4.5 out of 5 across all 208 reviews.
Brinkleys Estate Agents London, 149 Arthur Road, Wimbledon, London, SW19 8AB.
