Trusted Agent profile · London
★★★★★
208 reviews across 1 platform
149 Arthur Road, Wimbledon, London, SW19 8AB
Part of Brinkleys Estate Agents, see every office.
Brinkleys Estate Agents's office in London, at 149 Arthur Road, is rated 4.5 out of 5 across 208 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptional service
Wow.I've genuinely never been dealt with so efficiently before, Dhruvika was so genuine to us, solved our problem within the same week, our home had contractors come by and solve our roof issues as priority.I'm impressed by Brinkley's services I must say..Best Regards
5/5
TrustpilotJP was great to work with
JP was great to work with. He was very helpful and efficient, and went above and beyond to secure us our property. I highly recommend!
Thank you so much for leaving a review. The "jump suit" definitely suits him :-). We hope you enjoy you settle into your new home
5/5
TrustpilotDhruvika from Brinkley's property…
Dhruvika from Brinkley's property management team has been exceptionally proactive and diligent in managing our property in Wimbledon. She is always responsive and goes the extra mile to assist us with any issues that arise. We truly appreciate her dedication and willingness to help. Alex
1/5
TrustpilotThe worst estate agent ever
The worst estate agent we have ever had to deal with. Sales team are pushy when they are trying to get your money and then entirely unavailable when you need something from them. Legal and accounts team are rude and will flat out lie to you. Would never use again and would actively discourage anyone I know from using them.
Dear Yaboi.Please can you get in touch with me to discuss this. Kind Regards Robert Brinkley
5/5
Trustpilot10/10
Our experience with Brinkley’s has been great, especially in terms of our service from JP. His professionalism, approachability and knowledge is outstanding.
Hello Amelia Thank you so much for taking the time to leave a review, it is much appreciated and we hope you settle into your new home quickly. Please feel free to contact us if there is anything further we can assist with
1/5
TrustpilotTenant perspective - Warning! Do not use!
Whilst we've come to expect a pretty low standard of service as a tenant from London estate agents, Brinkley's have somehow managed to take the biscuit. Any prospective tenants, whilst they may have some good properties, think twice about renting through Brinkley's! The Head of Property Management, Ms Warid, is the most unpleasant person I've ever dealt with in a professional context. It all started when we moved in in January, having viewed the flat in a partial re-decorative state, when we arrived 2 of the 3 radiators in the flat weren't on the walls. When we called to ask what was going on we were told that there should be wall brackets in the flat to allow them to be put back on, and when we said there weren't any we were blamed for their loss by Ms. Warid. It took them 3 weeks to have the radiators put back on the walls, all the time we were having to use electric heaters to heat the house - we weren't offered and didn't receive any compensation for this. During that summer we noticed that the front and back doors were becoming warped as they were old and wooden. We raised this in the July, so that the issues could be addressed before the winter period. When we moved out in the following July this issue was still not addressed at all with Brinkley's and the Landlord claiming that they couldn't come to a decision on what to do and how the problem should be addressed - we weren't offered and didn't receive any compensation for the additional heating costs of essentially having holes in the door at the front and back. With a number of issues in the flat by the time February came around we were being told that Brinkley's were unable to contact the landlord to fix any issues and therefore they couldn't be done, this continued for another 8 weeks until in May we were issued by Ms. Warid with a Section 21 eviction notice as the property was to be sold. Clearly Brinkley's and the landlord had come to an agreement 2 months prior that they would delay any repairs so that the eviction notice could be made without further investment, which was done 8 weeks to the day before the period in which it could no longer be issued in the contract (the statutory minimum to the day). The house went on the sale market that day online, so clearly this was all pre-planned. After we moved out Ms. Warid advised us that we would be charged nearly £500 out of our deposit for cleaning (£175 for professional cleaning, we had already paid £140 for professional cleaning) and nearly £200 for painting of issues marked in the Check-Out report as wear and tear (light use mark on the wall, usage mark around door handle etc) - the landlord may have made this decision but clearly the estate agent was supportive / complicit and offered us no right of recourse despite our explanations aside from taking it up with the regulator (which we have). It is now over a month since we moved out and we have yet to see a single penny of our deposit - none of the contested or uncontested. Dhruvika, our property manager, was lovely, really helpful, making and effort and did her best in the circumstances - if only everyone else was more like her there. Tenants - you've been warned! PS. Just to close this out, of the £500 that Brinkleys supported the landlord in trying to steal from us, £450 of this was deemed by the independent complaints body to be without merit. Brinkleys also emailed me after the above review to ask me to remove it, I asked them to provide any evidence that anything in my review was inaccurate and I would - they didn't respond to me email.
5/5
TrustpilotRoehampton Sale
A big thank you to Graeme and Harry with the sale of our late mother's property. An emotional experience for us a family but they both did everything possible to see it through as smoothly as possible. Much appreciated.
5/5
TrustpilotWe have just recently moved into new property in Mitcham
We have just recently moved into the new property. Zelekha whos been managing our moving in made the processs very easy. She has helped me way and beyond to solves matter out. I would definitely recommend her 👌
Hello HitarthAppreciate you taking time to leave a review. I will be sure to pass this onto Zulekha.
5/5
TrustpilotGraham and James were always friendly…
Graham and James were always friendly and professional with really good communications. They were also really helpful at chasing other parties in the process such as solicitors! Definitely recommend.
5/5
TrustpilotGraeme was exceptionally helpful
Graeme was exceptionally helpful, polite and proactive .
Thank you Francesca, I will pass this onto Graeme.
5/5
TrustpilotDhruvika is a very hands-on
Dhruvika is a very hands-on, helpful and considerate property manager. It is always a pleasure to communicate with Dhruvika and she is always happy to help with my queries. Thank you.
5/5
TrustpilotHassle free experience!
Such a smooth and easy process! JP made renting our first home really enjoyable and stress-free! Thanks JP!
Hi Becca, Thank you so much for your kind words! We're thrilled to hear that you had such a smooth and enjoyable experience renting your first home. JP always strives to make the process as easy and stress-free as possible, so it's great to know he made a positive impact on your journey. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new home!
5/5
TrustpilotLovely experience
Brinkleys have been great to deal with. The service was very efficient and professional. The whole experience of selling our family home was made to be pleasent and personal. We would highly recommend Graeme.
5/5
TrustpilotPutney House Sale
Very helpful and responsive throughout the process and pleased with the result. Special mention to James Hilary who was always on hand to answer any questions.
1/5
TrustpilotNot enough experience when checking…
Not enough experience when checking tenants, they didn't manage to evict tenant they found me which is not playing from more than 5 months now . . .
Dear ConstantinI can assure you that all the necessary steps to verify the tenants were taken through the referencing agency used. As per the report you received, the tenant's references passed. Unfortunately, you cannot foresee a tenant's intent on acting fraudulently.We have taken all the necessary steps to support you to resolve this for you, attended the court hearing, etc. Rest assured that the team will continue to support you.
5/5
TrustpilotBrinkley's - reliable and helpful
Brinkley's were very reliable in the sale of our property. They responded to phone calls and emails promptly and were efficient at chasing our buyer. They were always willing to help and even found us a last minute delivery van when ours failed to show up on removal day! Would certainly recommend.
Thank you Hel.
5/5
TrustpilotGraeme has been very professional and…
Graeme has been very professional and extremely helpful during a complicated sale of our property. He kept us up to date on any issues. I would highly recommend Brinkleys.
5/5
TrustpilotExcellent level of service from Graeme…
Excellent level of service from Graeme and James, throughout our purchase they were proactive in seeing matters through and responding to enquiries efficiently. I would highly recommend to vendors and purchasers alike!
Hi Kareem, appreciate your review. I am glad you had a good experience with our sales department
5/5
TrustpilotThank you Suzy for co-ordinating our…
Thank you Suzy for co-ordinating our entire move in process! You've been fantastic throughout and we're extremely happy with the place. Great estate agency and great service.
5/5
TrustpilotAgency and Agents fantastic
Agency and Agents fantastic, professional and very helpful agents. I was lucky enough to find people like Gisella and Darryl who helped me from the beginning in the whole negotiation. Thank you
5/5
TrustpilotDhruvika Patel has been a wonderful…
Dhruvika Patel has been a wonderful help during our move and helping us with all the property management. Definitely 10/10 service. Thank you!!!
5/5
TrustpilotBrinkleys Team secured a prospective…
Brinkleys Team secured a prospective tenant in the first viewing.Chelsea was prompt with processing the documents and answered any queries quickly too. A professional and friendly team!
1/5
TrustpilotVery unprofessional staff.
I'm not sure if it was more unprofessional that no one cancelled my viewing when the flat I was going to see had been let (I only found out on rightmove a couple of hours before the viewing was due) or that the lady who answered the phone when I called to query this sounded very annoyed by my asking for explanation and put me on hold mid-sentence. I was absolutely speechless.
5/5
TrustpilotAbsolutely fabulous experience
Absolutely fabulous experience! Very helpful and well organised over all! Suzy Browne was amazing and a pleasure to deal with! Thank you very much! Highly recommended estate agent!
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