Trusted Agent profile · London
★★★★★
208 reviews across 1 platform
149 Arthur Road, Wimbledon, London, SW19 8AB
Brinkleys Estate Agents's office in London, at 149 Arthur Road, is rated 4.5 out of 5 across 208 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSuzy provided excellent
Suzy provided excellent, prompt and personable service, she was always very efficient throughout the whole process. A real pleasure working with her and Brinkley's, a 5-star experience.
Hello Leo, we appreciate your feedback, it is much appreciated and will be sure to pass this onto Suzy too
5/5
TrustpilotProfessional efficient and competitive
Professional, efficient, friendly and all round top service. Competative fee. Would recommend and use again. Graeme in particular was great.
Good morning Lucy, thank you so much for your kind words. We will be sure to update Graeme. Please do not hesitate to contact us in the future should you have any further queries as we would be more than happy to help
5/5
TrustpilotVery understanding
Very understanding, quick in response and patient. They always adjusted visits in my flat from utility personnel when I was available which is not easy with my work schedule. Also replied to emails very quickly and contacted my landlady on my behalf immediately.
Thank you Aleksandra. Always good to hear.
5/5
TrustpilotSuzy was extremely motivated to get my…
Suzy was extremely motivated to get my property let quickly, and most importantly, with the right tenants for me. Her commitment and professionalism are outstanding.
1/5
TrustpilotWebsite does not comply with GDPR
Their website does not provide an opt-in or opt-out for tracking cookies. This means Brinkley's can track your site usage through on-device cookies despite not having your consent.Brinkley's needs to comply with the EU/UK GDPR, which has been in effect since 2018. It is not difficult to implement functionality for cookie opt-ins.My previous interaction with Brinkley's was in January 2019, when I asked to be manually removed from email communications, because the opt-out link provided in an earlier email did not work.When I reported that the broken opt-out link could mean violating GDPR, which would warrant an investigation by the ICO, I received a call from the lettings director (Wayne).During this call, Wayne had a meltdown over my mentioning the ICO.He also accused me of trying to make money from said theoretical ICO investigation, showing a lack of knowledge on his part on matters relating to data protection and financial penalties for firms.Before ending the call, Wayne told me that I was banned from viewing and letting any of Brinkley's properties. When I asked to have this in writing, he refused and hung up (like a proper grown-up).I cannot give Brinkley's more than one star because of:- not respecting opt-out on marketing preferences- broken technical functionality (marketing opt-out link)- no cookie warning and cookie preference setting on website- unprofessional staff conduct
5/5
TrustpilotFirst class estate agents
The team at Brinkleys were very helpful throughout the entire sale process and are very professional and prompt with all communication.
Hi Nathan. Thank you so much for taking the time to leave us a review.
5/5
TrustpilotHighly recommended
I have been a landlord with Brinkley's for many years and have always found them to be very professional and very helpful if I have had an queries with my tenants.I would highly recommend them to any one looking to rent there property.
Thank you Tejinder.
5/5
TrustpilotExcellent service
Excellent service, reasonably priced. Would recommend.
Martin, thank you for taking the time to leave a review. It is greatly appreciated
5/5
TrustpilotExcellent service as always
Graeme and Harry did an excellent job in finding a buyer and negotiating the sale and guiding it through to completion. I've been coming back to Brinkley's for many many years and am very happy to continue doing so.
Thank you Ron. Always good to hear.
5/5
TrustpilotThank you to JP at Brinkleys…
Thank you to JP at Brinkleys who was the most amazing person to deal with from the start.
Hi Fernando, thank you so much for your kind words. We will be sure to pass that onto him
5/5
TrustpilotGreat and friendly team
Great and friendly team, very professional. Did a great job selling my flat.
5/5
TrustpilotVery friendly
Very friendly, patient, professional, and helpful. Would recommend.
5/5
TrustpilotAfter sale service strong as ever
Bought my property through Brinkley's 6 years ago and needed some information from them recently to assist me with planning. Graeme didn't hesitate to assist me with the information I needed. The service at the time of purchase was great and now 6 years later they are still willing to assist in the same supportive and friendly manner. Thank you.
4/5
TrustpilotFlat management
I found Dhruvika at Brinkley's easy to contact, helpful especially with emergencies.
Hello ClaireThank you for leaving us a review. We will be sure to pass this onto her
5/5
TrustpilotExcellent Service
Graeme did a fantastic job on the sale of our flat. The Brinkleys team provided us with excellent support and guidance through the sales process and all the viewings. Highly recommend.
Thank you Malcolm.
5/5
TrustpilotWe have just successfully completed our…
We have just successfully completed our house purchase which in no small measure was down to the patience and transparency of Graeme Gordon of Brinkley's. He was knowledgeable, helpful and worked hard to ensure a good outcome for all parties concerned. We have no hesitation in recommending Graeme and Brinkley's to prospective purchasers and sellers alike.
5/5
TrustpilotI purchased a property through…
I purchased a property through Brinkleys, and I had full support from the beginning. The estate agents looked after me and were always very fast responding all my emails which is key when buying a home as the pressure you go through the process is so high that having answers sooner rather than later helps out massively.
4/5
TrustpilotOur experience with Dhruvika Patel in…
Our experience with Dhruvika Patel in the property management section has been excellent. She has been unfailingly responsive, professional and understanding and works hard to resolve maintenance issues as smoothly as possible under challenging circumstances (a slow to respond landlord). Her excellent communication and interpersonal skills have helped ease the frustration we (the tenants) have experienced with our landlord.
5/5
TrustpilotCasey at brinkleys estate agent is…
Casey at brinkleys estate agent is amazing, she is the reason I will use this estate agent again in the future.She was so helpful, kind and made my process go smoothly, if there was any complications she was quick to resolve them for me, she made my life so easy, and for that I thank her. Highly recommended.
5/5
TrustpilotSuLettingzy Browne has been very helpful
Suzy Browne has been very helpful
5/5
TrustpilotSell with confidence
Very happy with the sale of my property, a few hiccups with buyers but Graeme Gordon sorted them all out.I would highly recommend Brinkleys.
Thank you Frank, Much appreciated
5/5
TrustpilotReliable and timely services
Reliable and timely services, very efficient
Hello Riccardo, thank you very much for your kind review
4/5
TrustpilotA great local and personable estate agency service
Graeme Gordon and Harry Cheeseman at Brinkley's SW19 were great in making sure that my purchase went smoothly - despite various delays that were nothing to do with them. A really nice local agency to deal with as it always felt like they were rooting for the buyer as well as the vendor.
5/5
TrustpilotPurchase of 11 Pembroke House SW15
Although we were purchasing the property and understood that Graeme had to have the best interests of the vendors in his sights; he was always professional, courteous and straight in all his dealings. he inspired trust and had a good handle on the details.
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