5/5
TrustpilotImpressed by the quality of the…
Impressed by the quality of the building works. The customer service was also very good.
Trusted Agent profile · London
Berkeley Homes East Thames Ltd London reviews
★★★★★
497 reviews across 1 platform
Royal Arsenal Riverside, London, SE18 6FR
Berkeley Homes East Thames Ltd's office in London, at Royal Arsenal Riverside, is rated 3.8 out of 5 across 497 reviews on 1 platform.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBuilt to live in comfortably
Impressive service first from the sales team and then on going support from other teams.
5/5
TrustpilotExcellent quality and outstanding services from Berkeley Home Cranleigh Team
The Sales Office gave detailed information about the property and provided necessary assistance during the purchase process. The customer services team also provided outstanding and prompt responses to my queries and concerns. The quality of the property is excellent with all high grade appliances.
1/5
TrustpilotConcerning criminal activity in the…
Concerning criminal activity in the area; Security and management do not address or do anything about the growing issue. Residents are left to deal with the situation on their own.
1/5
TrustpilotHouse Held Together with Pritt Stick
I have been living in a Berkeley home since January 2019 from a new build and since then my roof has literally been slipping off three times since this date. The first time when we had winds the tiles just slid off. This was within the two year warranty period and Berkeley did arrange for this to be repaired. However, the second time it happened two years later I complained to them as the roof tiles literally just slipped off again and also this time causing a roof leak. To this they replied it was because I was living in a windy area?!! There are far more windy areas around the UK and in particular coastal regions where roofs do not just slip away every time there are some strong winds.So the third time in 4 years as I write this, loads of roof tiles have literally just slipped off crashing into the back garden and also smashing through my glass garden table. Not only is this causing stress with the cost of repairs if I can’t get this repaired through their Premier Guarantee but the danger to life having roof tiles just flying off as a blessing no one was actually standing there at the time. Now I wait again for the roof leaks that I only got repaired two years ago with no help at all from Berkeley Homes. The amount of money these houses cost does not reflect the shoddy build and zero customer service once they’ve grabbed your money.
5/5
TrustpilotReally positive experience purchasing a…
Really positive experience purchasing a home with Berkeley Homes. Xian Deng was an incredible Customer Service Manager and the flats themselves are very well designed with quality finishings.
1/5
TrustpilotAVOID - poor homes and rude manager
Houses were built to poor standard, I have experienced no end of problems since moving in. When I raised this, Customer care manager was incredibly rude. Such a shame as their houses are not cheap. AVOID AVOID AVOID. I wish I could go back and avoid this dreadful company!!
1/5
TrustpilotBuying from them from Berkeley Homes as…
As a current leaseholder, I strongly urge prospective buyers to reconsider purchasing from Berkeley Homes based on my personal and genuine experience. The service charge for my two-bedroom flat in North London has more than doubled, from just over £3,000 in 2018 to over £6,000 within approximately six years.
5/5
TrustpilotHighly Recommended Developr
I recently had the pleasure of engaging with the Berkeley Group for a property investment, and I must say, the experience was exemplary. From start to finish, they demonstrated a commitment to quality, professionalism, and customer satisfaction.The communication throughout the process was outstanding. They kept me informed at every stage, addressing any concerns or queries promptly and efficiently. This level of transparency instilled confidence and made the entire journey smooth and stress-free.
5/5
TrustpilotGreat experience
Great experience, team, houses
1/5
TrustpilotWorst experience ever. Do not pre buy with them
Never had such a horrible experience. Do not trust them."
5/5
TrustpilotVery good client team but Riseam Sharples Law is extremely unprofessional
Everything is good, especially the client management team. But, the recommended solicitor firm Riseam Sharples is a nightmare. They didn’t provide any ontime qualified service at all. Didn’t reply emails more than a month, after the exchange finished for two months, they sent an email to ask for all legal documents because they CANNOT find them.......
5/5
TrustpilotExceptional service from start to finish
Great customer service right from the initial conversation through to post-completion. Special thanks to Rizwan Ahmed and Grace Wong for all the extra effort they put in. Exceptional work from both; I couldn't have wished for a better experience. I would definitely recommend buying a property with Berkeley.
5/5
TrustpilotProperty purchase experience
Overall purchase experience with the Berkeley Group is good. Property quality is good. Customer service team is professional with prompt respond every time when help is needed. I will recommend to the one who is looking for new build property. Berkeley will provide a tailor-made solution to you.
1/5
TrustpilotI had a very disappointing experience…
I had a very disappointing experience with Berkeley Living at Foundry Yard.
1/5
TrustpilotBerkeley Hennessy Apartment Mis-sold Worst decision I made purchasing…
Worst decision purchasing Berkeley apartment
1/5
TrustpilotSpecific on how they handle management fee
Their partnered management firm, Centrick has ridiculously raised the management fee. It was estimated of £485 per annum during legal completion. However, I was billed £1,215.4 and further revised to £850.5 per annum after huge reaction from the local community. Even £850.5 is a 75% increase from the estimation. Do we have inflation of 75%??? Berkeley should get involved because this makes Berkeley a suspect of providing incorrect information for the sales. They are selling a new built, which is 63% more expensive then my house, in same development advertising £689 per annum management fee. I'm not sure if all Berkeley development has same issue, however, this is an active dispute with Centrick at the moment.19 Oct - no feedback from Berkeley other than the fact that the relationship manager directed me to customer support....
2/5
TrustpilotHorlicks Quarter
I brought my apartment in Horlicks Quarter. Our full year service charge has increased by at least 11% from prior year. My apartment tends to be chilly, and the radiator doesn't seem very effective. Even at its highest setting, it fails to adequately warm up the room, particularly the living area where its heating capabilities are noticeably inadequate.Moreover, I often detect the scent of marijuana from my window, indicating that young individuals in the vicinity are smoking.Additionally, if someone occupies your parking spot, your options are limited. Parking elsewhere or seeking reserved parking from the concierge are possible solutions, but even they can't ensure you won't receive a parking ticket.
5/5
TrustpilotExcellient team and quality project of Berkeley
Excellent team of Berkeley help me through the purchase of my first new built. Quality project facilities and professional team support. Regular updates, important reminders, site viewing from Sarah S and key collection from Bella Yang. They answered our queries, showed us around and really care our needs. The customer service executive Rumbi and Eli’s are helpful to follow up any issues we raised after we move in. This central Reading project is fantastic and we are happy to be here. The project is even completed earlier than schedule (Aug vs Nov). In view of the quality, professional team support, we highly recommend BerKerley to all. Five star plus!!
3/5
TrustpilotNo signboard for some flats, no delivery.
No signboard or excess for the delivery man for my flat, no way for a delivery man to know where I live so, I'm not getting mails for more than a month now and, I'm not the only one. I should have checked the window size on the layout that I was given. The window sizes are smaller then what we saw in the show flat. Apart from these two things everything else is nice. The quality of the work seems good.And my postcode is wrong on the Google maps.
5/5
TrustpilotHighly recommend Berkeley homes
The interior design of Berkeley homes is of good taste. Glossy simple patterned tiles, various grades of white coloured doors & cabinets, warm lighting give serene pleasure and calmness. Doors, windows, cabinets, carpets, mirrors, heaters and electric goods all work smoothly and clean on the date of completion. The selection of Huntley Wharf site is a good decision: away from town centre but still within walking distance to train station. Chocolate Island, it’s trees, the river and quite commercial buildings nearby have formed ideal residential environment.Berkeley staff are all heart warming attentive people. Particularly thanks to: - Ms Isabelle R, an experienced, tough and highly responsible project manager- Ms Bella Y, a polite, diplomatic, punctual and responsive customer service officer- Ms Ellis N, an experienced post sales customer contact officer- Excellent property management concierge team: Mr Adrian, Ms Zoe and Mr Mohammad - Mr Alfie, the new project managerI wish Berkeley more future success stories. ㊗️🩷👍
2/5
TrustpilotRMG, managers of Oval village, are very unprofessional. Total disaster
Initially I gave Berkeley Group 4 stars but reviewed down to 2 stars because their management company RMG is a total disaster. I invested in a BTL property by Berkeley homes called Oval Village. I bought it off-plan so didn't know RMG will be their managers. It's taking over 1 month to get basic info. They don't even know who in their office is responsible for what. They just keep passing the bulk back to the owners and developers. It almost feels like sabotage, otherwise just a extreme form of incompetence and lack of urgency.Oval village also don't seem to know what their responsibilities and have been unable to instruct their "management company" decisively.
5/5
TrustpilotBerkeley Homes made our move so easy
Our experience with Berkeley’s has been brilliant. The sales team have been so helpful, and pleasant, the build and Spec is of very good quality, the builders themselves are very pleasant and acknowledge you when you pass. So very pleased with our new home
5/5
TrustpilotNice
Staff was pretty nice
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Berkeley Homes East Thames Ltd London
How many reviews does Berkeley Homes East Thames Ltd London have?
Berkeley Homes East Thames Ltd's London office has 497 reviews across 1 platform: 497 on Trustpilot (across the whole business).
What is Berkeley Homes East Thames Ltd London's rating?
Berkeley Homes East Thames Ltd London is rated 3.8 out of 5 across all 497 reviews.
Where is Berkeley Homes East Thames Ltd's London office?
Berkeley Homes East Thames Ltd London, Royal Arsenal Riverside, London, SE18 6FR.
