Trusted Agent profile · London
★★★★★
612 reviews across 2 platforms
Unit 1 Blake House, Admirals Way, Canary Wharf, London, E14 9UJ
Benham and Reeves's office in London, at Unit 1 Blake House, is rated 4.6 out of 5 across 612 reviews on two platforms, including 196 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI stayed in one of the flat in Westferry manged by Benham and Reeves. I reported leakage issue to them. Francesca Sapiano is very helpful in coordinating with the development to get it sorted. Thanks a lot Francesca!!
Hi Kelvin, thanks for sharing feedback about your property management experience. Francesca is very pleased to hear its working well for you and we appreciate your five star rating. - Emily, B&R
5/5
TrustpilotExcellent Service
We rent our apartment we these guys. Had excellent service from George who we viewed the property with. We have had a few little issues and Tanya Karachorova the Property Manager has been super efficient (new dishwasher supplied and fitted in a few days for example) very helpful and friendly.
Thanks very much for sharing your five star rating and review here Drew.We're pleased to hear you have experienced a great lettings and property management service from our Kew Bridge team.- David M, B&R
5/5
GoogleReally happy with the service from Benham and Reeves! My property manager, Francesca, has been amazing always quick to reply, attentive, and super helpful throughout the whole process. She made everything smooth and stress-free. Thank you!
Hi Solenne, we appreciate you sharing a five star rating here and are very pleased to hear you've had such a great service experience from Francesca in our property management team. We are glad you've benefited from the expertise provided and things are working well for you. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotVery efficient and thorough when it…
Very efficient and thorough when it comes to lettings protocols that are easily understood by us, their clients. Thank you to Greta and Tom. They also give us ample time to respond.
Hi Jasmine, thank you for leaving a five star rating and for your lovely feedback. We're glad to hear you've had a really good service experience with Greta and Tom, we appreciate it.- Emily, B&R
5/5
TrustpilotPenny was fantastic and really made the…
Penny was fantastic and really made the process as stress free as possible!! Highly recommended!
Hi Alex, we're very pleased to hear you've had such a fantastic experience with Benham and Reeves. Penny is very glad to see this and your five star rating. Thanks very much for your custom.- Ruth, B&R
5/5
TrustpilotProperty Management
Kayleigh Weston managed my property for several years with professionalism and care. She handled matters efficiently and communicated promptly throughout.
Hi Barry, thanks for your very kind review for the property management service provided by Kayleigh, we are thrilled to hear you've felt well supported over the years you've been a landlord with Benham and Reeves. We value your custom, thank you for your trust in abilities. Emily, B&R
5/5
TrustpilotI'm happy to renew the tenancy with Raj…
I'm happy to renew the tenancy with Raj and Anne, they are professional and always helpful.I must say thank you to Kayleigh always response and assist me promptly.
Hi Kanit, we are very pleased to hear you are happy with the letting and property management of your propery, Raj, Anne and Kayleigh are very glad to hear this. Thank you for sharing a five star rating too. - Ruth, B&R
5/5
TrustpilotExcellent service with this company
Excellent service with this company and especially with Yuan Luo too. He processed our renewal contract recently, very smoothly.
Hi Angela, we are glad to hear you've had a good service experience with your tenancy renewal and that you feel well supported as a tenant. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotMany thanks for Rahim and Anne's…
Many thanks for Rahim and Anne's professional and efficient services to secure a renting property in a very short period, which relievedme from huge pressures on moving.
Hi Gary, thanks for sharing your feedback and five star rating here for the service you've had from Rahim and Anne in our Colindale lettings team. We are pleased to hear you've had such a smooth process renting a property with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotThanks Rahim for assisting us in…
Thanks Rahim for assisting us in finding our new flat. Great experience from Benham and Reeves and would definitely recommend to our friends. Keep up the good work. ThanksFrom: Robert and Glaiza
Hi Glaiza, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
5/5
GoogleI had to find a suitable flat and Tan Pham was absolutely key to getting the deal done. He arranged for viewings on short notice, successfully helped negotiate key aspects such as pricing and furniture, and was friendly, sociable and pleasant to deal with. Would highly recommend.PositiveProfessionalism
Hi Joshua, thanks for your highly positive feedback and five star rating. All of the Canary Wharf lettings team are thrilled to know you had such a great service experience with us. best regards, Emily Taylor, B&R
5/5
TrustpilotStrongly recommended
Thanks to Greta and Nick for helping in viewing the flat , signing the deal and finally getting the property of our liking. It’s been a pleasure working with them. Highly recommend Benham and Reeves for their professionalism.
Hi Anand, thanks for sharing your positive service experience here, Nick and Greta are very pleased to see this and your five star rating. We're glad you are enjoying your new home.- Emily, B&R
5/5
TrustpilotGo B&R
The whole organisation at B&R is clued on with empathy and understanding for their clients needs, offering a comprehensive package. Our agent Nick Hubbard is exemplary. Go Nick Hubbard
Hi Subhas, thanks very much for leaving a five star rating here for Nick in our lettings team, we really appreciate it and are glad to hear we are meeting your service expectations.- Emily, B&R
1/5
TrustpilotPlease consider renting elsewhere.
Extremely unprofessional and incompetent property manager. Took 5 months to reimburse me for the gas charge that the previous tenant did not clear. I moved out on 1st Oct, signed the deposit return form on 14th Oct and I still have not received my deposit back, or even an update on the process. Absolutely no communication from the property manager, who is supposed to take care of this. Most of my emails were ignored/ replied to after more than a week. Never once apologised for late communication, no courtesy whatsoever.During the tenancy, pipe leakage, non-functioning ventilation, molding were not dealt with even though complaint were sent a few times. Not to mention some unreasonable charges to the deposit for wear and tear upon moving out. This overall has been a terribly distressing renting experience. Please stay clear of this agency.
Hi Vinh, we tend not to answer feedback when its given during a vacation process hence this delayed reply. After all the utility bills were paid and dilapidations were agreed with you, it looks like you settled everything amicably. We are sorry for your frustration during the process but there are alot of moving parts, most of which are outside our control. - David M, B&R
5/5
TrustpilotA great service from B&R
I let my flat through B&R and find them to be really efficient. Kayleigh Weston is so easy to deal with and really responsive.
Thank you very much for taking the time to tell us about the efficient service you are receiving from Kayleigh in property management, we appreciate you sharing a five star rating here which is a great encouragement to the team and thank you for your continued custom.- Ruth, B&R
4/5
TrustpilotResponsive team
Responsive team to respond to all types of queries and issues.
Thanks Samantha, we are glad to hear our team are responsive and supportive too. Thanks for your custom. - Emily, B&R
5/5
TrustpilotThe B&R staff was very kind and…
The B&R staff was very kind and helpful. They clarified all our questions and helped us to have a smooth process while renting a flat. We definitively recommend them. Kevin, Ana e Maria were amazing!
Hi Melina, thank you for sharing a five star rating here and for telling us you've found renting with us such a great experience, this is great to here and we hope you are enjoying your new home.- Emily, B&R
5/5
TrustpilotExcellent / reliable service
Have used Benham Reeves for a number of years. Very happy overall. Rahim is always approachable, gives good advice and genuinely wants to help. Thank you.
Hi AG, thanks very much for your kind feedback which is great to see. We're pleased to hear we are meeting your service expectations and appreciate your five star rating shared here.- Emily, B&R
5/5
Googlevery professional supports/services from Rahim and Anne in finding a new spot we could call home! can't ask for better and smoother process
Hi, thank you for sharing a five star rating here for our letting agents. Rahim and Anne are glad to hear you have had such a great service experience renting with Benham and Reeves. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotNew tenant
Benham and Reeves has done a very good job in finding me a new tenant. I must say my letting agent Kevin Lam is very responsive and efficient, his professionalism is greatly appreciated.
Hi Simon, thank you very much for your kind feedback which Kevin and the team are very pleased to see. We're glad to hear our Landlords service is working well for you and appreciate your five star rating here.- David M, B&R
5/5
TrustpilotI had a smooth and hassle free letting…
I had a smooth and hassle free letting experience with B&R. Rahim kept me informed about the process and the timelines and Anne helped me with all the required formalities to avoid any last minute hitches.
Thank you Debaleena, we are very pleased to hear we met your services expectations. Rahim and Anne were glad to hear you were happy with their assistance with your property rental.- David M, B&R
4/5
TrustpilotGood service
Good service! Thank you, Shaun Tan!
Hi Joey, its great to hear Shaun from our Woolwich lettings team is providing you with a good service, we are thrilled to hear this. Thanks very much for your continued custom with Benham and Reeves. - Ruth, B&R
5/5
Trustpilotall staff very kindly and ready to give…
all staff very kindly and ready to give me answer
Hi Paolo, thank you for your kind comment shared here, we are glad you have found our staff kind and helpful, this is great to hear. Thanks for your custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotVery positive experience with the help…
Very positive experience with the help from Thomas Grossi. Though huge delay with the home completion due to the current situation, Tom was responding my emails and trying to get more information for me as soon as he can. Thank you very much Tom for all your time and professional service. Highly appreciated.
Thanks Sue, we appreciate you taking the time to give us feedback regarding our property sales service. Tom was very encouraged to see this and is glad he was able to meet your service expectations - despite the pandemic effects. Kind regards, Emily Taylor, B&R
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