Trusted Agent profile · London
★★★★★
613 reviews across 2 platforms
Unit 1 Blake House, Admirals Way, Canary Wharf, London, E14 9UJ
Benham and Reeves's office in London, at Unit 1 Blake House, is rated 4.6 out of 5 across 613 reviews on two platforms, including 196 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFast and communicative in a scenario…
Fast and communicative in a scenario with lots of moving parts!
Hi Ro, its great to hear you've had a good service experience with Benham and Reeves. We are well used to working fast pace with lots of moving parts and are glad you've benefited from our expertise! Thanks for your custom. - Ruth, B&R
5/5
TrustpilotIvan and team are always very…
Ivan and team are always very professional and available when help is needed with our long term lets.I would have no hesitation in recommending them as letting agents.
Hi Lorraine, its great to hear you are finding the London lettings and property managment service provided by Ivan and the team professional and efficient. We are very grateful for this feedback and for you sharing a five star rating here. Thank you for your continued custom with us.- Ruth, B&R
5/5
TrustpilotThank you Denisa for your excellent service!
We would like to thank Denisa for her high efficient service for the maintenance of the flat. We moved in since 2019, whenever needed, we always can get professional help in time. She and her team is the good reason to keep us renewing our lease year by year. We really appreciate it.Thank you Denisa!
Thank you very much for your very kind words about Denisa and our property management service. We are thrilled to hear you value the service, this is wonderful to hear.- Emily, B&R
5/5
TrustpilotMawaddah
I would like to thank Di who has been looking after us for the last few years as a tenant, i am always able to rely on him on every thing such understanding honest and straightforward and of course i cant forget to thank Jade as well many respect to both of you.
Thank you Mawaddah, its very kind of you to take the time to appreciate Di and Jade at our Hyde Park lettings branch. They are thrilled to see your lovely comment and five star rating.- Emily, B&R
5/5
GoogleHasan Doymus was invaluable during the sale of my apartment. Professional throughout with fast communication and got things done. Highly recommend!
Hi Rahul, thanks very much for sharing a five star rating here which the Canary Wharf property sales team are very pleased to see. Hasan is glad to hear he exceeded your service expectations and that we helped make the selling process less stressful for you. It has been our pleasure to assist you with the sale. - Ruth, B&R
1/5
TrustpilotShocking Practice
We had videos of a property and an offer accepted, put down the holding deposit as per requirements. Only to be told, the price had changed (by around 200pcm) and we didn’t have the flat.Incredibly poor service, should not have taken a deposit if this was the case. Then it took them over a week to return the greater than £400 deposit. Cowboy-esc structure to the company in this regard. Would avoid if you can.
Hi ML, we're very sorry for any inconvenience caused to you. The landlord decided not to proceed with the tenancy and it seems we fell short in getting your deposit returned as quickly as we would usually do. We will be looking into this in case of any learning on our part. - David M, B&R
5/5
TrustpilotAbbie White was a pleasure to work with!
Abbie White was a pleasure to work with! She made my entire experience from viewing the flat, to negotiating the offer, to completing the reference process and signing the agreement very straightforward and clear. I would highly recommend working with Abbie to other prospective tenants.
Hi David, thanks very much for your kind words and five star rating shared here for our Hampstead lettings team member, Abbie. We're all thrilled to hear you've had such a great experience renting with us and we hope you enjoy your new home.- Emily, B&R
5/5
GoogleAthina has been a star in helping us through our issues and we have had something or the other coming up in the apartment since we moved in. Having Athina has made a drastic difference since the prior person was not at all responsive. Athina is always respectful and courteous in her communication and willing to go the extra mile for the tenants. It makes a significant difference. Thank you for all your help.
Thank you Tehseen, we will be sure to pass on your kind words to Athina and the team. Best wishes, Marc von Grundherr, Lettings Director
5/5
GoogleI have rented a flat by this agency, they are very cooperative, answering all my questions and even after settlement they still contact and make sure every thing went perfect. I would like to thank Jeff who made my experience easier. The property was clean and as described and shown by video. Trustworthy and recommendedPositiveResponsiveness, Professionalism
Thank you Abdullah, we're really glad you found us so co-operative, helpful & trustworthy, this is great to hear. - Emily, B&R
5/5
GoogleGood company, very kind
Hi Maria, thank you very much for your kind feedback, we are glad to hear you've found our Canary Wharf team very kind, thanks for your custom. - Ruth, B&R
5/5
GoogleA great Estate Agent. My property manager George Georgalli is really responsive and responsible. He deals with issues quickly and provides prompt responses.
Hi Guan, thank you for your kind acknowledgement and five star rating shared here for George in our property management team. We are very pleased to hear we are meeting your service expectations. Thanks for your custom with Benham and Reeves. - Ruth, B&R
2/5
Googlenegative experience with the property manager. Kept trying to charge us for every repair ever since we decided to move out. Every encounter has been unpleasant. Their letting team was good and helpful. They do response to your issues rather quickly but always slide with the landlord and try to make you pay. Was asked to do a full deep cleaning of the pipes in the rented property after the plumber has unblocked the pipes. Would not show proof when the pipes were last deep cleaned. Condescending tones that accuse us of messing up everything in our ten month stay.
Hi Adeline, we're sorry to see your feedback here and that you were not happy with the outcome of the blocked pipes report. You have now left the property but if you would like to send in a formal complaint, please email to info@benhams.com - Emily, B&R
5/5
TrustpilotExcellent Service
Many thanks to Rahim Velji and the team at Benham and Reeves for successfully letting my flat again. I have used Benham and Reeves for many years and have always received a very efficient and attentive service.
Hi David, thank you very much for leaving a five star rating here which Rahim and the lettings team are very glad to see. We also glad to hear that as a landlord with us for many years, you are still receiving high levels of service from us. We appreciate your custom.- Emily, B&R
5/5
TrustpilotEdelyn Reynolds was a pleasure to work…
Edelyn Reynolds was a pleasure to work with! She made the entire process very clear and straightforward, was extremely responsive, and came back to me on my queries in amazing time. I would highly recommend working with Edelyn and Benham & Reeves!
Hi David, thanks very much for your very kind words which encouraged Edelyn greatly. Its good to hear you've had such a good service experience and we are worthy of your five star rating. Thanks!- Emily, B&R
5/5
TrustpilotGreat rent
Di and Joanna were very helpful to us during our rental and provided great assistance during the process.
Hi Mu, thanks very much for sharing a five star rating here which Di and Joanna are thrilled to see, we are glad you've found the lettings and property management service and the process very helpful. Thanks for your custom, it's appreciated.- Ruth, B&R
5/5
GoogleHighly recommend Benham & Reeves. Hasan kept us informed and updated throughout. Hoping to make new memories in our new and possibly forever home.
Hi Shaneela, we are so pleased to have been part of your home ownership journey and appreciate you sharing a five star rating here. Thanks for your custom. - Emily, B&R
5/5
TrustpilotQilin and Claire been amazing…
Qilin and Claire been amazing throughout the process of the lettings. Very smooth very professional
Hi Adi, thanks for sharing such positive feedback for the service you've been having from Qilin and Claire in our Wembley lettings and property management teams. We are very pleased to hear you felt well supported throughout the lettings process. - Emily, B&R
5/5
TrustpilotExcellent service
As a long term oversea property investors in London, We found Benham team very service-oriented and reliable in the property management services. Special mention must go to Abbas who has an exceptional skills in surpassing customers expectation, Abbas is very attentive to details, and communication skill has been excellent. Keep it up Abbas. Thank you.
Thank you very much Dr Wong, Abbas & all of the London property management team are very encouraged by your lovely feedback and five star rating. It's really appreciated and we will endeavour to keep up the good standard!- David M, B&R
5/5
TrustpilotVery nice talk and I got so many…
Very nice talk and I got so many information. Big thanks.
Hi John, its great to hear you have had such a great service experience with Benham and Reeves. Thanks for sharing a five star rating here in recognition, it's appreciated. - Ruth, B&R
5/5
GoogleGreat and new building , Jammie and Tom were helpful and made it easier for me!
Hi Anfal, many thanks for your lovely feedback here, Jammie and Tom are very pleased to have been of service. Thanks for sharing a five star rating here for our Canary Wharf estate agents, we appreciate it. - Emily, B&R
4/5
TrustpilotI would really like to express my…
I would really like to express my gratitude and appreciation for Francesca, our property manager. She is very prompt and detail oriented, we have never had any issues contact Ms Francesca during our stay at the property as well. She has kindly and promptly resolved all our issues related with the house and the move out. Thank you, appreciate your time and support, always 😊
Hi Amina, thanks for taking the time to leave such a lovely review along with your four star rating. Francesca and the property management team are thrilled to hear you've had such a good service experience renting with Benham and Reeves. Thank for your custom. - Ruth, B&R
5/5
Trustpilotgreat landlord agent
great landlord agent , we should know , weve been with them 8 years
Hi Mark, thanks for taking the time to leave this lovely feedback for the landlords service you are receiving from us. We are glad you are benefiting from all our core services and you find our team solutions-oriented which is great to hear. Thanks very much for your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotGreat service by Anna!
The team headed by Anna Kaplan did a brilliant job for us handling the end of one lease and securing a new tenant. All was done seamlessly. It was such a relieve with us being overseas and not having the burden to coordinate all the required stuff like tenancy termination, cleaning , vetting new tenants etc.We were kept updated throughout the process. Fully satisfied with the great customer service.Nathan
1/5
TrustpilotAn UNACCEPTABLE FOUR YEARS,at 8 Clement…
An UNACCEPTABLE FOUR YEARS,at 8 Clement Avenue / Flat 7
Hi DM, we take all reviews seriously and asked Trustpilot to provide evidence of your tenancy. They sent your name and email which does not match the name on the tenancy agreement and the email address does not match our database. Saying that YOU have been living 4 years living at this property is being looked into by our compliance team. WE HAVE NOT RECIEVED ANY COMPLAINT FROM THE ACTUAL TENANT AT THIS PROPERTY. - Emily, B&R
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