Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat Service
Recently purchased a property with the help of Thomas Grossi who was very professional and always there to help when needed. We did have some delays with exchange/completion, mainly due to the lockdown and owners living overseas, but got there at the end. Abbas Efir who dealt with the property management side for the previous owners was also very kind and helped me close off the old accounts with energy suppliers and was always prompt in replying. Overall very pleased with the service.
Amir · 6 November 2020
Agent replied · 12 June 2024
Thank you very much Amir, we appreciate you taking the time to give us such a detailed, positive review of your property purchase experience and we're glad you were so pleased with the service. Best regards, Emily Taylor, B&R
★★★★★ 5/5
Trustpilot5 years renting with B&R, they're organized, quick and professional
I rented with Benham & Reeves for nearly 5 years and it was a flawless experience. They're extremely organized and diligent, and I'd highly recommend them as an agent for anyone who's renting.I especially appreciate the services of my property manager Xiang Li, who was quick and effective at dealing with maintenance issues, communication with the landlord, and making the process of moving out of the property as smooth as possible.
Fred · 7 June 2022
Agent replied · 12 June 2024
Thank you very much Fred for your five star rating and detailed reply about our lettings & management service. Xiang is very encouraged by your highly positive feedback, its really appreciated.- Emily, B&R
★★★★★ 1/5
TrustpilotAvoid worst estate agents
Avoid at all cost. The worst estate agents. First of all took them 2 weeks to call me back just to book a viewing. Once I viewed I put a deposit down then took them another 10 days for them to turn around and say you haven’t passed referencing even tho I was paying 6 months in advance. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. They have refused to return my holding deposit. I will see them in court. Avoid at all cost.
Rizgar · 21 September 2020
Agent replied · 12 June 2024
Hi Rizgar, sorry to see your complaint here as after looking into this, our records show :1. You were shown the property on the 3rd2. The holding deposit forms (which are contractually binding) were discussed, read and signed by you and you paid the deposit on the 4th3. There was never any mention of you paying 6 months rent in advance4. You failed the reference process on the 8th and you were given the reasons for this. The purpose of having such in-depth referencing is to protect both tenant and landlord and the forms you signed were very clear about our rigorous pre-tenancy checks.With regards, Emily Taylor, B&R
★★★★★ 4/5
TrustpilotJeff and Maria were very helpful and…
Jeff and Maria were very helpful and quick with their responses. Made the experience seamless
User · 22 March 2023
Agent replied · 12 June 2024
Thanks very much for sharing a five star rating for our Canary Wharf lettings staff, we are very pleased to hear you've had a seamless service.- Emily, B&R
★★★★★ 5/5
TrustpilotCaroline De Havillelande
Your property manager, Caroline De Havillande, had been very proactive in helping me find a tenant for my property. She was able to secure a tenant for me within a very short period of time and with virtually no time gap after the expiry of the existing tenancy. She also responded to my queries very promptly.
Suk · 21 September 2023
Agent replied · 12 June 2024
Hi Jessica, thanks very much for sharing a five star rating here and for telling us about your service experience which Caroline and the Kensington team are very happy to see. - Emily, B&R
★★★★★ 5/5
TrustpilotIt’s a pleasure dealing with Yoshi…
It’s a pleasure dealing with Yoshi Tsuji on the Japanese Desk at Benham Reeves Ealing. Totally professional, he looks after both our long standing tenant and ourselves, the apartment owner, in equal measure.I’d highly recommend him and the firm.
Nick · 30 August 2024
Agent replied · 27 October 2024
Hi Nick, thanks very much for your kind feedback here for Yoshi and the B&R Japan Desk team. We are thrilled to hear you are having such a great service experience with us and would recommend us to other tenants. We appreciate this and your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotResponsive and helpful
My agent at B&R is very competent and is able to solicit a good tenant for us in a short time. She is very responsive and helpful and we are so pleased to have her helping us in the whole letting process.
Ng · 7 July 2024
Agent replied · 24 August 2024
Thanks very much for your kind comment and five star rating here, we really appreciate it and are very pleased to hear our lettings service is working well for you. - Ruth, B&R
★★★★★ 5/5
GoogleThank you for the exceptional service provided. Their professionalism, attention to detail, and dedication made the entire process smooth and stress-free. I couldn’t be happier with the outcome and highly recommend Benham & Reeves to anyone in need of a reliable real estate agent.
Man · 26 May 2024
Agent replied · 16 June 2024
Thank you very much for sharing a five star rating here Man Kit Luk, we are very pleased to hear our Woolwich estate agents have made the lettings process stress-free for you, this is great to hear. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotOutstanding service
Raj has gone above and beyond what could be expected in his efforts to manage my flat in Beaufort Park. Gbe quality of the service has been professional and efficient from the beginning and Benham and Reeves have been outstanding.
Lewis · 27 July 2024
Agent replied · 24 August 2024
Hi Lewis, thanks for letting us know you've had outstanding service from Raj and the Beaufort Park lettings team, this is wonderful to hear and we really appreciate you sharing a five star rating here too. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotProfessional and reassuring
Recently, Shaun Tan helped me clean, repair and rent out my house which had been vacant for many years. He is very professional and careful, and provided me with great help.
子易 · 13 December 2024
Agent replied · 26 December 2024
Thanks very much for your highly positive feedback for the services we've provided. We're glad Shaun was able to guide you with regards getting the property ready for letting and we're pleased to know you've found the service professional and helpful. Thanks for your custom.- Emily, B&R
★★★★★ 5/5
Trustpilotletting experience with Benham and Reeves
We have used Benham and Reeves for about 6 years to manage our property During that time they have been on call to support any issues raised as quickly as possible for example a broken washing machine door handle was reported, this was quickly rectified by Tanya and various options of repair were given to usWe have also had very positive customer service from George and Haruka with previous tenants
Happy · 30 March 2022
Agent replied · 12 June 2024
Thanks very much for sharing your five star rating here, it means alot. We're really pleased to hear you've had continued good service from our property management team, this highly positive feedback is really appreciated. - Emily, B&R
★★★★★ 5/5
GoogleAmazing agents, very helpful solved all issues quickly and they are highly recommend!! Special thanks to Shaun he is great!
Joud · 17 June 2022
Agent replied · 16 June 2024
Thank you very much for sharing your five star rating here, we really appreciate it, great to hear we met your service expectations.
- Emily, B&R
★★★★★ 5/5
GoogleI had great experience working with Shaun and Edelyn as my letting agents. They were professional, knowledgeable, and guided me through every step of the process, making everything smooth and stress-free. Highly recommend their services!
Hariharakrishnan · 26 September 2024
Agent replied · 26 October 2024
Hi HR, it's great to hear you've had such a great service experience with us here in Woolwich. We are very pleased to see your five star rating and are glad to have been of helpful service to you.
- Ruth, B&R
★★★★★ 5/5
GoogleExcellent service provided by Shaun and team. Very prompt at responding and finding us a property at short notice
William · 17 June 2022
Agent replied · 16 June 2024
Thank you William, we appreciate your wonderfully positive feedback, Shaun and the team were delighted to know you had such a great service experience at our Royal Arsenal branch.
- Emily, B&R
★★★★★ 4/5
GoogleGood agent who had excellent knowledge of my property and it's location. Would highly recommend.
Declan · 13 June 2025
Agent replied · 27 December 2025
Hi Declan, thanks for sharing a five star rating for our Woolwich estate agents. We are glad you had a good service experience and the property location knowledge was good. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service
Benham & Reeves has been doing an excellent service in managing our properties for almost a decade.They are very professional in their approach and till date we have been having a pleasant experience.Kudos to them.
GIRIS · 12 September 2024
Agent replied · 27 October 2024
Hi GIRIS, we are very appreciative of your custom and for sharing your kind feedback and five star rating here. Thank you for trusting us as your professional London Estate Agent. We value your trust in us.- Ruth, B&R
★★★★★ 5/5
TrustpilotN & T Grossi, Benham& Reeves, Beaufort Park
25 Nov 23: just sold my flat in Beaufort Park. Live overseas. Nick & Thomas Grossi (and staff in office) did a superb job of getting it sold. Kept me in the loop, rapid response to queries, liaised with my solicitor and purchasers solicitor at all times. Faultless. Highly recommended
Ian · 25 November 2023
Agent replied · 12 June 2024
Hi Ian, we're pleased to hear you've found the property sales service from Nick and Tom "faultless". This is great to hear and makes us feel very satisfied knowing we are hitting our own high standards. We appreciate your custom.- Emily, B&R
★★★★★ 5/5
Trustpilotproperty manager Kayleigh
My property manager Kayleigh at Beaufort park is very professional and extremely helpful. I had a few annoyances at my flat when first moving in - she handled everything swiftly and kept me in the loop at all times. Her communication skills are fantastic. Very happy to have her as my property manager.
Sammy · 22 August 2023
Agent replied · 12 June 2024
Hi Sammy, thanks very much for sharing a five star rating here for the property management service you have received from Kayleigh, we appreciate it.- Emily, B&R
★★★★★ 5/5
GoogleShaun was really nice and helpful, thankyou!
Chloe · 17 June 2023
Agent replied · 16 June 2024
Thanks very much for your five star rating and for sharing your service experience with us here, Shaun and the lettings team really appreciate it.
- Emily, B&R
★★★★★ 5/5
GoogleShaun, Edelyn and their team have been a pleasure to deal with. Professional, polite and efficient when having to communicate with them. Would highly recommend to anyone looking to move into the area. They ensure to provide a swift and easy transition when moving and were able to complete all of my requests. Very impressed.
Macy · 17 June 2023
Agent replied · 16 June 2024
Thanks Macy, we're thrilled to see your wonderfully positive comments about the service experience you've with us here at Royal Arsenal Riverside. We aim to impress!
- Emily, B&R
★★★★★ 5/5
TrustpilotDinesh was really helpful and the…
Dinesh was really helpful and the communication was great throughout the entire process.
KG · 12 November 2022
Agent replied · 12 June 2024
Thank you very much for your five star rating. We're pleased to hear that you've had a great service experience from Dinesh in our SE London sales team. - Emily, B&R
★★★★★ 5/5
TrustpilotWe were satisfied with the service of…
We were satisfied with the service of Anne Benjamin for renewal of tenancy agreement in November. We were also happy with Rahim Velji who conducted a view of our apartment this March when we were in London. He was very helpful and professional when providing the service
Connie · 21 December 2023
Agent replied · 12 June 2024
Hi Connie, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
★★★★★ 5/5
GoogleShaun at Woolwich has been a great help.
He gave a lot of good advice to get the apartment ready to rent, and it rented very quickly at a good market rate. We had a little hiccup immediately after the tenants moved in, and Shaun fixed the issue without any issue. 5* plus
Sharon · 22 July 2023
Agent replied · 16 June 2024
Hi Sharon, it's great to see your highly positive feedback here and five star rating. Shaun is very pleased to see this and is glad that you have are happy with the lettings service, we value your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotSmooth process
Jomar is pretty nice.And he got Smooth process; good service; high efficiency
Haojin · 17 November 2022
Agent replied · 12 June 2024
Hi Haojin, thank you for telling us you've had such a great lettings experience with us, Jomar and our Canary Wharf branch are very pleased to hear this. Thank you for the five star rating too, it's appreciated.- Emily, B&R
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