Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst agency in London
1.wanted to take a commission for renewing the lease.2. The pipe has been leaking since December 11th. No one has fixed it yet.3.Moved out from that apartment four months ago, but our deposit has not yet been returned. Now they are trying to write off more money for poor cleaning, although we paid for professional one.4. The agency made appointments to view that apartment while we lived there: several viewings during the day. Showed that flat for two weeks until the agency found clients to rent it.
Daria · 18 October 2021
Agent replied · 12 June 2024
Hi Daria, sorry to see your complaint here, I will look into this to see what has happened. Deposits are usually returned in a timely manner but can be delayed if delapidations are not agreed by the tenant or landlord. Let me look into this further. regards, Emily B&R
★★★★★ 5/5
TrustpilotAn excellent service as always from…
An excellent service as always from Ivan Hrissimov and the team at B and R in Highgate.
Kate · 15 June 2023
Agent replied · 12 June 2024
Hi Kate, thank you very much for your five star rating here, Ivan is pleased to see this. It is our pleasure to be of service and thank you for your continued custom.- Emily, B&R
★★★★★ 1/5
TrustpilotNever ever rent with these people
Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit
Nishat · 30 September 2021
Agent replied · 12 June 2024
Hi Nishat, we are very sorry to see your complaint here and would like to reassure you that the ventilation clause in your tenancy agreement applies to most rental properties that are in large apartment buildings. Regarding your deposit, you were given the check-in report when you moved in and you now have the check-out report. Therefore, you are able to see why the landlord is not willing to release your deposit as the damage - which is extensive throughout the property - goes well beyond the scope of fair wear and tear. I believe one of our senior property managers is already assigned to your claim and she will be in touch to finalise the vacation process with you.Kind regards, Emily, B&R
★★★★★ 5/5
TrustpilotBrilliant Customer Service
An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.
Ashraff · 20 October 2021
Agent replied · 12 June 2024
Thank you Ashraff, we're really pleased you've had such good customer service from Denisa in our property management team. That's great to hear.regards, Emily, B&R
★★★★★ 1/5
TrustpilotAfter 18 days still waiting for repairs/mattress removal
I moved in on the 22nd of July, when I put down the offer (prior referencing/contract signing) I requested only 1 thing - for the mattress to be removed since I bought a new one myself, the reason for this, the mattress in the property is full of yellow stains, marks and hair, and at least 10 years old. Absolutely unusable/unhygienic.First night in, first shower after cleaning and unpacking for hours, the Shower fitting on the wall came off, and of course hurt me in the head. The bathroom floor completely flooded, the Shower Door Seal it's extremely old and full of limescale so the water comes out profusely.I sent several emails for these issues to be promptly dealt with, first email on the 26th of July, and sadly still waiting.The property manager Syed Hussain replied to my email saying he would contact a Contractor. Two weeks passed by and I never received any contact from Syed Hussain or a Contractor. Today I received a call from a Contractor, who only performs works Mon-Fri until 5pm.. I work in office until 5:30pm, and of course this Contractor doesn't work weekends. After that call that was it.Tomorrow it will be officially 19 calendar days since I moved in, and still with a dirty mattress on the balcony, still taking showers shower head in hand, and having to mop the bathroom floor every single day after showers.The service provided by Benham and Reeves it's appalling.
Mariana · 9 August 2021
Agent replied · 12 June 2024
Hi Mariana, sorry to hear you have not been happy with the management service but our contractors will only attend out of office hours if there is an emergency. This is standard practice which is mentioned in the documentation we provide to all our new tenants.I believe your property manager has been working with you to get things back on track with the shower and unwanted mattress, so these matters should be resolved soon.best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleWe recently rented out our apartment through Shaun and his team. They were professional, efficient and a pleasure to liaise with. I would definitely recommend them.PositiveProfessionalism
John · 17 June 2022
Agent replied · 16 June 2024
Thanks John, we're really pleased to know that as a Landlord, you are very happy with the service you've had from us here in Woolwich. It's also good to hear you found us professional and efficient. Thanks!
- David, B&R
★★★★★ 5/5
GoogleDinesh moved heaven and earth to get us to the finish line. He is trustworthy, diligent, a good listener, and willing to do extra work. Leasehold flats are difficult to sell, and not easy to buy, but Dinesh gets it done.
Brianosnow · 5 October 2024
Agent replied · 26 October 2024
Hi Brian, thanks very much for sharing a five star rating here which the Woolwich property sales team are very pleased to see. Dinesh is glad to hear he exceeded your service expectations and that we helped make the selling process less stressful for you. It has been our pleasure to assist you with the sale.
- Ruth, B&R
★★★★★ 5/5
TrustpilotRaj has provided an excellent service…
Raj has provided an excellent service for my property at Beaufort Park by finding a great tenant. Moreover he has also helped me in redesigning the flat for marketing purposes. I have known for over 10 years and highly recommend his service.
Mainul · 12 September 2024
Agent replied · 27 October 2024
Hi Mainul, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Raj and our Colindale lettings team. Thank you for your continued custom and trust in Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
GoogleMarketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.
Anthony · 20 October 2023
Agent replied · 16 June 2024
Hi Anthony, we're thrilled to hear you've had such a great service experience and that you have been able to benefit from Dinesh's expertise. Thank you very much for sharing a five star rating and your trust in us.
- Emily, B&R
★★★★★ 5/5
GoogleEdelyn Reynolds is brilliant - five star service. Helpful and gets the job done!
Amanda · 17 June 2023
Agent replied · 16 June 2024
Hi Amanda, thanks very much for your kind words and five star rating here, we are delighted to hear you are benefiting from Edeyln's wonder-woman skills, it's all part of the service.
- David M, B&R
★★★★★ 5/5
TrustpilotYou can't go wrong with Nick and Benham & Reeves
Just got the keys from Nick, one of the Sales Negotiator in Benham & Reeves. It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey. You can't go wrong with Nick and Benham & Reeves, 5 stars.
Terry · 28 March 2024
Agent replied · 12 June 2024
Hi Terry, thank you very much for this lovely feedback about the service you've had from Nick in our property sales team. We are very pleased to hear the buying process was smooth and you benefited from Nick's professionalism and expertise. We also appreciate you sharing a five star rating here.- Ruth, B&R
★★★★★ 5/5
GoogleWe were just passing by and tried our luck. Shaun is extremely helpful and found us a property that matches our need right away!
Dominic · 17 June 2022
Agent replied · 16 June 2024
Thanks for rating our Woolwich estate agents with five stars, we're thrilled to know we were able to meet your service expectations right away. We love it when a plans comes together!
best regards, Emily , B&R
★★★★★ 5/5
TrustpilotMarketed our property very well
Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.
Anthony · 21 September 2023
Agent replied · 12 June 2024
Thank you letting us know you've had such a positive experience selling your property with us which is great to hear. - Emily, B&R
★★★★★ 5/5
TrustpilotGreat experience selling my Woolwich…
Great experience selling my Woolwich flat. Dinesh Kumar in the Woolwich office was excellent in every respect, helpful, sensible and proactive in helping with completion. I would use again if I had another flat!
Robert · 12 December 2025
★★★★★ 5/5
TrustpilotUk reliable property management company
We’ve been engaging Benham & Reeves to lease our uk apartment last few years . As a foreign investor , their responsiveness and professionalism are commendable. They’ve consistently take good care of my property , ensuring it’s well maintained to attract the best tenants . Their tenant screening process is thorough and we’ve been having responsible
Gabriel · 24 April 2025
★★★★★ 5/5
GoogleGreat Service from Beham & Reeves, especially Shaun Tan, was very helpful.
Azlan · 22 July 2023
Agent replied · 16 June 2024
Hi Azlan, thanks very much for your five star rating of our Woolwich estate agents, Shaun is very appreciative and glad you found the service helpful.
- Emily, B&R
★★★★★ 5/5
GoogleDinesh was really helpful and the communication was great throughout the entire process.
Karan · 17 June 2023
Agent replied · 16 June 2024
Hi Karan, thanks very much for your lovely feedback which Dinesh was very pleased to see and we appreciate you sharing a five star rating too.
- Emily, B&R
★★★★★ 5/5
TrustpilotThe service has been great working with…
The service has been great working with Benham & Reeves. In particular, Kayleigh Weston, she has ensured any queries or questions I've had over the past few months have been met to with such a high standard.I would definitely recommend them over and over again!
AOgu · 11 June 2024
Agent replied · 12 June 2024
Hi A, thanks very much for sharing a five star rating here which Kayleigh and the property management team are very pleased to see. We appreciate you taking the time to tell us about your positive experience and are glad to be meeting your service expectations. - Ruth, B&R
★★★★★ 5/5
GoogleShaun was so polite and friendly. He gave me a dedicated service and found me a property that I liked. Couldn’t be happier!
David · 17 June 2022
Agent replied · 16 June 2024
This is great to hear David, thank you very much for letting us know and for giving our Woolwich branch a five star rating too. Shaun and the team really appreciate it.
best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotGreat Service
Recently purchased a property with the help of Thomas Grossi who was very professional and always there to help when needed. We did have some delays with exchange/completion, mainly due to the lockdown and owners living overseas, but got there at the end. Abbas Efir who dealt with the property management side for the previous owners was also very kind and helped me close off the old accounts with energy suppliers and was always prompt in replying. Overall very pleased with the service.
Amir · 6 November 2020
Agent replied · 12 June 2024
Thank you very much Amir, we appreciate you taking the time to give us such a detailed, positive review of your property purchase experience and we're glad you were so pleased with the service. Best regards, Emily Taylor, B&R
★★★★★ 5/5
Trustpilot5 years renting with B&R, they're organized, quick and professional
I rented with Benham & Reeves for nearly 5 years and it was a flawless experience. They're extremely organized and diligent, and I'd highly recommend them as an agent for anyone who's renting.I especially appreciate the services of my property manager Xiang Li, who was quick and effective at dealing with maintenance issues, communication with the landlord, and making the process of moving out of the property as smooth as possible.
Fred · 7 June 2022
Agent replied · 12 June 2024
Thank you very much Fred for your five star rating and detailed reply about our lettings & management service. Xiang is very encouraged by your highly positive feedback, its really appreciated.- Emily, B&R
★★★★★ 1/5
TrustpilotAvoid worst estate agents
Avoid at all cost. The worst estate agents. First of all took them 2 weeks to call me back just to book a viewing. Once I viewed I put a deposit down then took them another 10 days for them to turn around and say you haven’t passed referencing even tho I was paying 6 months in advance. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. They have refused to return my holding deposit. I will see them in court. Avoid at all cost.
Rizgar · 21 September 2020
Agent replied · 12 June 2024
Hi Rizgar, sorry to see your complaint here as after looking into this, our records show :1. You were shown the property on the 3rd2. The holding deposit forms (which are contractually binding) were discussed, read and signed by you and you paid the deposit on the 4th3. There was never any mention of you paying 6 months rent in advance4. You failed the reference process on the 8th and you were given the reasons for this. The purpose of having such in-depth referencing is to protect both tenant and landlord and the forms you signed were very clear about our rigorous pre-tenancy checks.With regards, Emily Taylor, B&R
★★★★★ 4/5
TrustpilotJeff and Maria were very helpful and…
Jeff and Maria were very helpful and quick with their responses. Made the experience seamless
User · 22 March 2023
Agent replied · 12 June 2024
Thanks very much for sharing a five star rating for our Canary Wharf lettings staff, we are very pleased to hear you've had a seamless service.- Emily, B&R
★★★★★ 5/5
TrustpilotIt’s a pleasure dealing with Yoshi…
It’s a pleasure dealing with Yoshi Tsuji on the Japanese Desk at Benham Reeves Ealing. Totally professional, he looks after both our long standing tenant and ourselves, the apartment owner, in equal measure.I’d highly recommend him and the firm.
Nick · 30 August 2024
Agent replied · 27 October 2024
Hi Nick, thanks very much for your kind feedback here for Yoshi and the B&R Japan Desk team. We are thrilled to hear you are having such a great service experience with us and would recommend us to other tenants. We appreciate this and your continued custom.- Ruth, B&R
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