Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOne star just for sending emails that I…
One star just for sending emails that I never asked for . I have been living in Spain and now I’m in Italy, never even been to the uk. Do you think you can randomly abuse people from all over with un-requested spam?! I’m fed up with companies that do so.reply to reply: I know how to unsubscribe. But if I never requested you don’t have the right to use my data for your ad in the first place. Stop lacking of respect and wanting to make us look wrong . You are wrong . Bye
Peg · 8 February 2023
Agent replied · 12 June 2024
Hello Peg,You have posted without your full name so we dont know who you are.If you can provide your full name and an email address, our Data Compliance Officer will check our database and tell you when you signed up to receive marketing messages. Pls send to info@benhams.com - Emily, B&R
★★★★★ 5/5
GoogleI had great experience with Benham & Reeves, Shaun was very helpful and the process was so easy and quick!
I can definitely recommend this agency, they also made the process of moving less stressful!
Thank you !
Erika · 17 June 2022
Agent replied · 16 June 2024
Thank you Erika, we are really pleased to hear you had such a stress-free experience renting with us. Shaun and our Woolwich lettings team work really hard to ensure everyone gets the best possible customer service so this is lovely feedback for us.
kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotFriendly and professional
Good service and very professional. Rahim and Anne are always friendly and helpful. I arrived the property in the late evening and thanks to Rahim waiting for me there.
Tian · 10 May 2023
Agent replied · 12 June 2024
Thank you for your kind feedback Tian which Rahim and Anne are very pleased to see, and for the five star rating. We are glad you had a good experience.- David M, B&R
★★★★★ 5/5
TrustpilotSupportive and efficient team
We would like to thank Nick Grossi and Thomas Grossi for helping us buying our first home. They have been quick and efficient on every enquiry/ request. Thank you so much!
Customer · 7 March 2023
Agent replied · 12 June 2024
Thanks very much for your five star rating and wonderfully positive feedback about buying your first home with us. Tom and Nick are very pleased to hear you've found the service so helpful. - Emily, B&R
★★★★★ 4/5
TrustpilotLetting Services
Professional, responsive and accurate. Thank you
Liew · 7 March 2026
Agent replied · 4 June 2026
Hi LS King, thank you for your feedback here, we are very pleased to hear you are finding the lettings service is professional and meeting your needs. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleGreat service so far. Shaun has been available and relaxed which is welcome. Wider team very courteous and friendly, with good advice to support new landlords.
Benjamin · 22 July 2023
Agent replied · 16 June 2024
Hi Benjamin, thank you very much for your recognition here, Shaun is delighted to see this and your five star rating. We're very pleased to know you've found us to be courteous with good advice, this is what we always strive for!
- Emily, B&R
★★★★★ 5/5
GooglePleasant experience with Benham & Reeves - Woolwich.
Shaun was patient with the viewings and in answering my questions.
Edelyn was very prompt in the tenancy onboarding/contract process.
I would highly recommend Benham & Reeves - Woolwich!
NITIN · 17 June 2022
Agent replied · 16 June 2024
Hi Nitin, thanks very much for sharing your five star rating with us and the community here in Woolwich. We are thrilled to hear you had such a great service experience with us. We really appreciate your feedback.
- Emily, B&R
★★★★★ 5/5
Googlealways have a solution
MELİH · 17 March 2026
Agent replied · 17 April 2026
Hi Melih, thanks for sharing a five star rating here for our Woolwich Estate Agents, we are glad to be a good solution for you!
- Ruth, B&R
★★★★★ 5/5
TrustpilotManaging agent
Since I’ve moved into my apartment ten years ago, I’ve had an array of different managing agents, that weren’t that efficient. However, when Denisa Markusekova became the managing agent for my property, things changed completely. She is so efficient, and is always on standby to solve any problems with the property. She puts her utmost effort into ensuring that both the tenants and landlords are looked after completely. I have always had full faith in her work. She has sorted so many problems in my flat, from plumbing issues, to furniture replacements, etc, in the most timely manner. I have never had to worry at all. She is a huge asset to Benham and Reeves - and I probably wouldn’t have stayed in this property if it weren’t for her. Sarah,Tenant at cameret court.
Sarah · 16 December 2022
Agent replied · 12 June 2024
Thank you Sarah, it's great to see this lovely feedback about our property management service. Denisa is very encouraged by your praise for her attention and effort. Thank you too for sharing a five star rating here, we do appreciate it.- Emily, B&R
★★★★★ 5/5
GoogleProfessional service fm our letting agent Shaun Tan. We always get fast response from him. We are happy with the service.
S · 11 October 2025
Agent replied · 26 October 2024
Thanks very much for sharing a five star rating here for our Woolwich letting agents, Shaun is very pleased to hear you are happy with the service. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotI have had great experiences with…
I have had great experiences with Benham & Reeves ever since year 2018. The process was smooth and clearly explained from the first viewing to signing the tenancy agreement. The staff are professional, responsive, and always willing to help with any queries. Maintenance requests are handled efficiently, and communication throughout the tenancy is excellent. I highly recommend them to anyone looking to rent in the area.
Jeffrey · 24 May 2025
★★★★★ 1/5
TrustpilotRented a flat with them
Rented a flat with them. It took Benham and Reeves more than 2 months to reimburse my deposit after many emails. The accounting department made a lot of mistakes and information communicated to me was erroneous (miscommunication as they would call it) which eventually cost me half a month rent. Would not trust them for any transaction
Mr · 26 June 2024
Agent replied · 24 August 2024
Hi Pryesh, we are sorry to hear of your disapointment and for the time it took to sort out your deposit return. If you would like to make a formal complaint, please email to info@benhams.com in case of any learning at our end. Thank you.- Ruth, B&R
★★★★★ 5/5
TrustpilotKayleigh Top Service
Kayleigh who has been looking after us for the last few years has been a breathe of fresh air. As a tenant, we are always able to rely on her to ensure the apartment is maintained and any issues she is very quick to help us out. This makes life a lot easier and always having someone to attend to our needs when required. Kayleigh certainly goes above and beyond and we are grateful for her looking after us.
William · 19 December 2022
Agent replied · 12 June 2024
Hi William, thank you for sharing a five star rating and for providing such highly positive feedback about your service experience from Kayleigh in our property management team. We are very pleased to hear you feel so well looked after. Thanks again!- Emily, B&R
★★★★★ 5/5
TrustpilotI purchased my flat via B&R
I purchased my flat via B&R. Dinesh was the agent and he was very helpful at every step of the process. He was very prompt in answering all queries throughout. I would definitely recommend them.
Borjan · 22 June 2022
Agent replied · 12 June 2024
Thanks very much for sharing a five star rating here Borjan, we're pleased to hear you had such a good experience buying a property through us and Dinesh thanks you for this kind feedback.- Emily, B&R
★★★★★ 5/5
GoogleI highly recommend Di as an estate agent. He is incredibly efficient, always securing the best deals, and is someone you can trust completely. The process of finding a property with him is always smooth and stress-free. If you're looking for a reliable and effective estate agent, Di is your go-to person! Love him!!
Bestesemiz · 25 July 2024
Agent replied · 24 August 2024
Hi B, thank you for sharing a five star rating here which Di and the lettings team are very pleased to see. We really appreciate your kind words and are glad you are benefiting from Di's very personalised approach and expertise. Thank you for your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotLisa-Jane Stratton is fabulous and very…
Lisa-Jane Stratton is fabulous and very responsive to handle my letting matter. She also demonstrates her professionalism and informative. A very trustworthy agent !!
JM · 26 June 2023
Agent replied · 12 June 2024
Hi Mr Cheung, thank you very much for lovely feedback about the lettings service you're receiving from Lisa-Jane at our Knightsbridge branch. You are definitely in safe and experienced hands so we thank you for this recognition and for your continued trust in Benham and Reeves.- Emily, B&R
★★★★★ 5/5
GoogleShaun Tan is very good
Lin · 10 August 2024
Agent replied · 24 August 2024
Thank you Lin, we agree and Shaun is very grateful for your kind words too! We appreciate your custom.
- Emily, B&R
★★★★★ 5/5
GoogleShaun is a great agent and takes care of every little detail when it comes to moving into a new house starting from viewing until you settle in. Highly recommend. Way to go! Cheers
Resham · 17 June 2022
Agent replied · 16 June 2024
Thanks Resham, we're really pleased to see you share your five star rating of our Woolwich lettings service here, Shaun is grateful for this lovely feedback.
- Emily, B&R
★★★★★ 5/5
Trustpilot506 The Crescent
I would like to extend my thanks and appreciation to Anna Kaplan for her professionalism and efficiency in getting me a new tenant. Definitely I will contiinue to recommend Benham and Reeves to all my friends with needs for letting and management services in London.
Simon · 30 October 2024
Agent replied · 23 November 2024
Hi Simon, we're very pleased to hear you are happy with the service provided by Anna in our lettings. We're glad you've found everything efficient and professional which is what we like to hear from our landlords. Thanks for your continued custom with Benham & Reeves.- Ruth, B&R
★★★★★ 5/5
TrustpilotVery supportive with pet queries
Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!
Lisa · 6 April 2022
Agent replied · 12 June 2024
Thank you Lisa for taking the time to leave a review and for the five star rating. We're glad you have found the service friendly and responsive, this is what our team strive to provide. We hope you and pup will be very happy in your new home.- Emily, B&R
★★★★★ 5/5
GoogleShaun Tan has been very helpful and response promptly every time .
Dennis · 18 January 2024
Agent replied · 16 June 2024
Hi Dennis, thank you very much for taking the time to share you kind feedback here. Shaun and the Woolwich lettings team are very pleased to hear you are getting a prompt and helpful service. We appreciate you sharing a five star rating too.
- Emily, B&R
★★★★★ 5/5
TrustpilotIncredible Service
The communication and support from Greta and Darcey was exceptional. Thank you for the incredible service. Erik
Erik · 22 September 2023
Agent replied · 12 June 2024
Hi Erik, thank you for your kind review here which Greta and Darcey at our Ealing branch are very pleased to see. We are very pleased to know you've had such a good lettings experience with us.Emily, B&R
★★★★★ 5/5
TrustpilotAmazing service
I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.
Ishan · 24 February 2022
Agent replied · 12 June 2024
Thank you Ishan for sharing your highly positive feedback with us and the online community, we are pleased to know you had such a great service experience using our lettings service at our Hampstead branch. It's great to know you found all the communication efficient too. - best regards, Emily T, B&R
★★★★★ 5/5
GoogleShaun and Edelyn were very approachable and assisted us very well from the start and renewal of our tenancy.
Jose · 17 June 2023
Agent replied · 16 June 2024
Hi Jose, thanks very much for leaving such lovely feedback here and for the five star rating which Shaun and Edelyn were pleased to see. We wish you well in your new home.
- Emily, B&R
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