Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBullying and harassments, deposit not returned
i cant appreciate that you quote your version of tenant law and you always trying to justify yourself. Our rights of 'quiet enjoyment' are ignored. You were also trying to not return any deposit by overcharging on everything (450 pounds for repaint one area, 200 pounds for a stain on an IKEA sofa etc.) so that we filed a claim with the deposit protection scheme. While I understand you take commissions from every party you work with (cleaning, repair, building staff, owners), this is my review of my interaction with your business, your relationship with them are irrelevant. Circulating images of my body in the surveillance, taking photos of inside from our windows, knocking at doors are not the way to solve any problem. Nobody in this agency knows how to apologize, and even in the reviews you are trying to taint me instead.If you consider casual harassment as of normal course, please read legislations on your government website Thanks to trustpilot being an open platform I can share my experience with the public. Rented five months a Nell Gwynn House in ChelseaPS: no... up till now still this attitude.. AVOID this company if you don't want to be treated this way don't rent from them.. we are not trashing you. we are exposing you. Every word here is based on evidence. we have VIDEO RECORDINGS of the building staff lingering at our windows trying to take a picture of instead so don't cover up for yourself... we stopped renting because we can't stand the shady things you do. you have not been to law school for one day and acting like you have makes it look worse. the law is not only for renters and owners.. you said that like you are exempt and no one can regulate you.. money has made you blind and you forget how to act like a human.
Charlie · 20 October 2022
Agent replied · 12 June 2024
Hi ChalisaWe tried to resolve this fairly with you and now the deposit matter is with the TDS for review. The law is here to protect the rights of tenants and landlords. Your tenancy was ended early because you breached the contract. We are disappointed that you have felt the need to trash us on every available review platform but the law will decide the outcome here. David M, B&R
★★★★★ 5/5
TrustpilotIvan Hrissimov From the Highgate branch…
Ivan Hrissimov From the Highgate branch has been a great Estate Agent. I have been with the company now for 10 years. Ivan is always professional, knowledgeable and helpful. The team that he works with are all great. Overall I would highly recommend this estate agent.
Pippi · 1 December 2024
Agent replied · 23 December 2024
Hi Pippi, we appreciate you sharing a five star rating here and are thrilled to hear you've had such a great service experience from Ivan and the lettings team in Highgate. We are glad you have benefited from the local expertise and things are working well for you as a Landlord. Thanks for your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotSuper expérience
Di, Zak and Joanna helped us a lot to find our flat and we are very happy with the service provided. I recommend 100%, especially Di who did everything for us to get this tenancy. Thank you so much
Valériane · 29 May 2026
Agent replied · 4 June 2026
Hi Valeriane, Di and the lettings team are thrilled to hear you've had such a great service experience renting a property with Benham and Reeves, we are glad you've been able to benefit from the expertise provided by the team. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotRahim 👍
Rahim has been very helpful with my place in Beaufort Square. He met with me and recommended my flat, and he has always been available whenever I’ve had any issues or needed assistance.
Riz · 6 March 2026
★★★★★ 5/5
TrustpilotBenham and Reeves as an estate agents…
Benham and Reeves as an estate agents was smooth and easy, with clear communication and procceses. Kayleigh and Kyle were great agents - super informative, responsive and helpful. Any time there was an issue or need, the response was quick and the matter was fixed accordingly. I will be coming back to them for future house searches again.
Misty · 4 April 2024
Agent replied · 12 June 2024
Hi Misty, we appreciate you sharing a five star rating and are very pleased to hear you've had a great service experience from our lettings and property management team. We look forward to helping you again in your next search.- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat Experience!
Di, Zak and Joanna are really helpful and kind during the process of my moving in to my new home.
Chenhao · 25 September 2026
Agent replied · 10 October 2026
Hi Chenhao, we are pleased to hear you've had a great service experience renting a property with Benham and Reeves. Di and Joanna are glad to hear you've felt well supported throughout the process. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotYoshi Tsuji Is the most amazing agent…
Yoshi Tsuji Is the most amazing agent in London. I can fully trust my property with Yoshi. Have been working with him for 5 years and this long term partnership doesn’t come for no reason.
Chen · 12 June 2026
Agent replied · 25 September 2026
Hi Chen, thank you very much for this very kind feedback acknowledging the service provided by Yoshi who heads up our Japan Desk and Shoreditch branch. We are very pleased to hear you feel so well supported and we appreciate your trust in the service provided. Thanks for your custom.
- Ruth, B&R
★★★★★ 4/5
TrustpilotOverall nice place to live but a bit…
Overall nice place to live but a bit noisy at night if near the underground train station
Bella · 9 October 2026
Agent replied · 10 October 2026
Hi Bella, thanks for taking the time to share your feedback here. We're pleased to hear that you are enjoying living at the property and appreciate your comments about the location. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotVery easy and fast process finding us a…
Very easy and fast process finding us a flat, and getting us moved in! Thanks a lot Iveta and Veronica!
EB · 19 September 2026
Agent replied · 25 September 2026
Hi EB, we're thrilled to hear you've found it easy renting a property with Benham and Reeves, thanks much for your kind feedback.
- David M, B&R
★★★★★ 5/5
TrustpilotDinesh was excellent during the whole…
Dinesh was excellent during the whole purchasing process
Gytautas · 12 December 2025
Agent replied · 25 December 2025
Hi Gytautas, thanks for sharing a five star rating here which Dinesh in our sales team is very pleased to see. We're glad you've found the service excellent too.
- Ruth, B&R
★★★★★ 5/5
TrustpilotWe are satisfied with the service provided by Benham and Reeves
We are satisfied with the letting service provided by Benham and Reeves, and our agent, Amelia Wright, has offered professional advice and follow-ups.
LaiLai · 19 August 2026
Agent replied · 25 September 2026
Hi Lai Lai, we are very pleased to hear you are having a great letting service experience with Amelia in our Surrey Quays Estate Agents branch. We're glad to know you are benefiting from all the expertise provided. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
GoogleI had great experience dealing with Benham, the team is responsive and transparent. I liked the timely action taken against my queries specially the maintenance related, thanks to Max Qian
Mohamed · 11 April 2025
Agent replied · 24 October 2024
Hi Mohamed, thank you for leaving a five star rating for our Hammermsith estate agents, we appreciate it.
- Ruth, B&R
★★★★★ 5/5
TrustpilotEfficient and responsive
Lisa-Jane Stratton and her team at the Knightsbridge branch have been helping me find tenants for a studio flat for some years now. They have been highly professional, responsive, cost effective and pleasant to deal with. I would highly recommend.
Michael · 28 November 2024
Agent replied · 23 December 2024
Hi Micheal, thank you very much for your very kind feedback which Lisa-Jane and the Knightsbridge lettings team are thrilled to see here. We are thankful for your trust in our expertise and it is a pleasure to look after your property. Thank you for your continued custom with Benham & Reeves.- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent and professional
Had a great experience buying a flat recently with Benham and Reeves. Roman my agent kept me updated throughout the process and was always professional, friendly and helpful. Would definitely recommend this agency and Roman in particular highl,
Fehintop · 29 April 2026
Agent replied · 4 June 2026
Hi Fehintop, thanks very much for your lovely feedback about the service you've had from Roman in our property sales team. We are thrilled to hear you've felt so well supported throughout the purchase process . Thanks for your custom.
- Ruth, B&R
★★★★★ 1/5
TrustpilotThe most unpleasant experience I’ve…
The most unpleasant experience I’ve ever had with any estate agency. Was lied to multiple times from a manager, then called the management office who told me to raise a complaint with the person who lied to me. Incredible.
Ryan · 20 April 2026
Agent replied · 4 June 2026
Hi Ryan, we’re really sorry to read this here and take feedback like this seriously.
I’ve looked into this internally but have been unable to identify you from the details provided. Please can you drop an email to complaints@benhams.com with further information about which manager served you so we can investigate this fully.
*EDITED 14/04*
Hi Ryan, we didnt hear from you yet. Please do get in touch with a little more detail so we can look into this.
Thanks, Emily, B&R
★★★★★ 5/5
GoogleI had a great experience renting my property through this agency. Ahmed was incredibly professional, responsive, and supportive throughout the entire process. He made everything smooth and stress-free, always answering my questions patiently and keeping me informed at every step. It’s rare to find someone so reliable and easy to work with in the rental market. Highly recommend!👍👍👍👍
EF · 17 May 2025
★★★★★ 5/5
TrustpilotExcellent
Excellent, efficient management of my flat sale. Jeremy was friendly and efficient from the start, visiting to provide a valuation; then promptly introducing interested buyers. He would accompany them to view the property then feed back to me with prompt updates on their level of interest, or otherwise, which made the practicalities of a potentially complicated process very easy. Jeremy was also very supportive when my own onward purchase fell through, and was able to advise me on my options to locate another purchase, without jeopardising my eventual sale. The final negotiation with my actual buyer was made very stress-free and straightforward, and the eventual move happened without a hitch.
LD · 25 October 2021
Agent replied · 12 June 2024
Thank you very much LD for telling us about your service experience with Jeremy from our Hampstead sales team. We're thrilled to hear you felt so well looked after throughout the selling process and that everything was straightforward - just as it should be. Thanks for entrusting us with your property, we were delighted to assist you.best, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves are a great letting…
Benham and Reeves are a great letting agency , they are fair on both sides owner/tenant. Francesca is really helpful and very responsive. She did a great job in following up with the owner and getting the tasks completed . Kept us well informed and did a fabulous job, really like the company.
FAIZ · 2 April 2024
Agent replied · 12 June 2024
Hi Faiz, thanks very much for rating us highly as a great letting agency, this is great to hear and thank you for the shout out to Francesca who appreciates you ackowledging her hard work in looking after your tenancy. It is a pleasure of course and we thank you for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotThe Japanese team is really wonderful
The Japanese team is really wonderful. They are professional and highly efficient. They spent only one day helping me find a suitable tenant and signed a three-year tenancy agreement.
Joy · 25 June 2026
Agent replied · 25 September 2026
Hi Joy, thank you for your review and kind words. We are pleased to know that you appreciated the service our Japan Desk provided and that the letting was concluded quickly and successfully for you. Thank you for your custom with Benham & Reeves.
- Ruth, B&R
★★★★★ 1/5
TrustpilotNever ending problems and expenses
Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license - I moved in and set up Accounts with an Electric company, Thames Water and Council.After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive.In my contract there’s no mention at all of this Fix Supply for Heating and Hot Water.I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.He refused in several emails, and then his final response:“The Landlord is being fare, so I have to pay half of the bill”It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.
Mariana · 17 September 2021
Agent replied · 12 June 2024
Hi Mariana, really sorry to hear about your boiler situation. I have escalated this for a review at director level and Syed will be back in touch with you shortly. It seems the building you are living in has communal heating and if there is anything we can learn for improving our check-in process, we will review and amend it.kind regards, Emily Taylor, B&Rinfo@benhams.com
★★★★★ 5/5
TrustpilotNick and the team at Benham & Reeves
Nick and the team at Benham & Reeves, Colindale, could not have been more helpful and supportive as I purchased a flat in the local area. They took time to understand my requirements and targeted viewings to match. They ensured all parties stayed up to date and fully informed with the process through to exchange. I would highly recommend.
Karen · 31 October 2023
Agent replied · 12 June 2024
Thank you for your kind feedback here Karen, Nick and Colindale property sales team really appreciate it. We're pleased to hear you've had such a great service experience for your flat purchase and wish you well for the future.- Emily, B&R
★★★★★ 5/5
GoogleIveta and Veronica have been extremely instrumental, imaginative, and supportive. They helped us resolve the rental issues at very short notice and under the best possible conditions. We are very grateful for their support and professional approach. Thank you to both!
Gmax · 17 March 2026
Agent replied · 17 April 2026
Hi, thanks very much for your highly positive feedback shared here, we are really pleased to hear you've found Iveta and Veronica in our Hammersmith lettings and property management team so professional supportive. This is great to hear. Thank you again for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleI just moved into a new property through Benham and Reeves, and I have to say it has been my best experience so far working with estate agents in London. Sherrie was just fantastic and I cannot praise her enough!
She got in touch with us as soon as we made an enquiry, only contacting us when necessary (unlike many other agents who call you constantly) and only showed us properties that met our criteria. She was so efficient we found our new place in only one day!
She was also very friendly and a pleasure to interact with, as well as incredibly responsive and efficient, managing the process very smoothly, helping us move into the property in only 2 weeks. I could not have asked for a better experience and I would highly recommend Benham and Reeves and especially Sherrie to anyone!PositiveResponsiveness, Quality, Professionalism
Karin · 18 June 2021
Agent replied · 17 June 2024
Thank you Karin for your five star rating and positive feedback. We're really glad to hear you received a friendly, efficient and responsive service and wish you well with your tenancy. Sherrie is only to happy to help anyone you recommend. Best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotMy experience working with Mr Abbas…
My experience working with Mr Abbas Efir has been really pleasant. He takes initiatives and is always prompt and responsive in every of my enquiry. I’m so glad that my letting investment is well managed by a professional like Abbas.
Lena · 13 October 2024
Agent replied · 24 October 2024
Hi Ms Teo, we appreciate you sharing a five star rating here and are thrilled to hear you've had such a great service experience from Abbas in our property management team. We are glad you have benefited from our expertise and things are working well for you as a Landlord. We value your continued custom.- Ruth, B&R
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