Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had the pleasure of working with Nick…
I had the pleasure of working with Nick Grossi to sell my apartment, and I couldn't be happier with the experience. Nick's professionalism, expertise, and dedication truly set him apart. From our initial meeting to the final closing, he consistently went above and beyond to ensure a smooth and successful sale.Nick's knowledge of the real estate market was evident throughout the entire process. He provided valuable insights and guidance, helping me to accurately price my property and attract potential buyers. His marketing strategy was outstanding, showcasing my apartment in the best possible light and reaching a wide audience.One of the standout qualities of Nick is his excellent communication skills. He kept me informed every step of the way, promptly answering my questions and addressing any concerns I had. I always felt like a top priority, and that level of personal attention made a significant difference.
Chun · 1 September 2023
Agent replied · 12 June 2024
Thank you very much for your very kind feedback and five star rating which Nick and the Sales team are thrilled to see here. We are very pleased to hear that we met your service expectations and glad you benefited from Nick's expertise, we value your custom.- David M, B&R
★★★★★ 5/5
TrustpilotLily is exceptional
Lily is exceptional. She’s the most resourceful person I’ve ever worked with , and I’m extremely pleased with B&R, particularly because of her.
Doruk · 9 December 2025
Agent replied · 12 June 2024
Hi Doruk, thanks for your lovely feedback and five star rating. We are pleased to hear Lily has made your Lettings service experience a good one. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleMy agent ahmed was incredibly professional and supportive throughout the entire process. He explained everything clearly, handled all the details efficiently, and made what could’ve been stressful feel effortless. Whenever I asked for anything, he would take care of it right away nothing was ever too much trouble. He understood all my concerns and needs and handled everything perfectly. I’m so grateful for his help he made the whole experience smooth and easy.
Alia · 17 November 2025
Agent replied · 27 December 2025
Hi Alia, we are so glad to hear you've had such a positive service experience renting a property with Benham and Reeves. Ahmed is very pleased to receive your ackowledgment of his professional skill and is glad to have been of service to you. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotI would recommend Benham & Reeves, Ivan Hrissimov
I would recommend Benham & Reeves , we have used them for many years for renting our property in Highbury North London , they always give a first class service very proactive and honest advice. From day one when they started renting out our property I don't think we have ever had more than a couple of weeks of a void period if that. They carry out all the due diligence on the tenants and to date have all been professional people. I would like to make a special mention to Ivan Hrissimov who I have built up a good working relationship over the years.
Fearey · 2 August 2023
Agent replied · 12 June 2024
Thank you very much for this lovely feedback about the lettings service provided by Ivan at our Highgate estate agents. We are very pleased to hear we are continuing to meet your expectations - thanks very much for your trust.- Emily, B&R
★★★★★ 1/5
TrustpilotHorrendous company
Horrendous company. Even worse lettings negotiators!! Especially Dele Lawal!! At what point does the boy not realise that prospective clients pay both the company’s and his financial remuneration. A really lax negotiator who seemingly has no interest in letting properties. No communication skills, no customer service skills and above all a lack of customer service! I would not recommend this company if they were the last lettings agent on the planet!!
Jonathan · 23 February 2024
Agent replied · 12 June 2024
Hi Jonathan, we are sorry to hear you have had a negative encounter with one of our lettings team so would you kindly email your details and more info about your experience to info@benhams.com so we can investigate this. - Emily, B&R
★★★★★ 5/5
TrustpilotHad a very smooth experience with the…
Had a very smooth experience with the company. Many thanks to Dinesh’s hard work to get my flat sold in time!
Lynn · 16 December 2025
Agent replied · 25 December 2025
Hi Lynn, we're glad you've found the property sales service efficient. Dinesh is very pleased to see this feedback. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotB/R has been a great property manager…
B/R has been a great property manager for us. They communicate extremely well and go above and beyond our expectations. Highly recommend to any property owner, professional representation through and through.
Colin · 25 September 2026
Agent replied · 10 October 2026
Hi Colin, we're very pleased to hear that you are happy with the lettings and property management service you are receiving as a Landlord. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat service
Awesome and professional service by Benham & Reeves. Jammie Li is very professional and delivers great service. Overall, we are very happy with B/R team. Keep up the good work.
Tommy · 26 September 2026
Agent replied · 10 October 2026
Hi Tommy, we're glad to hear you are having such a good service experience with Jammie from our Canary Wharf lettings team and to know that as a Landlord, you are being well supported. Thanks for your custom with Benham and Reeves.
- Emily, B&R
★★★★★ 5/5
GoogleBeen dealing with Jess and the team for a few months now, and the service and communication is spot on. Highly organised, very responsive, and always willing to help/ go that extra mile. Everyone I have dealt with has been a pleasure to work with. I would recommend the company and a huge thank you again to Jess for being organised, well structured, and in control of everything, that's happening. A real asset to the company. wish there were more people like this.
Stuart · 18 June 2023
Agent replied · 17 June 2024
Thank you Stuart, we really appreciate you taking the time to give such highly positive feedback about the service you've had from our team here at Fulham Reach. Jess was very pleased to see this, many thanks.
- Emily, B&R
★★★★★ 5/5
TrustpilotSimon Sobeh's professionalism
Simon Sobeh handled the letting of my apartment and provided updates of the credit standing of the tenants and advise me on the property rental market in the vicinity of my apartment.Simon was professional in the handling of the letting of my apartment. Happy to have Simon handle the letting of my apartment.
Rona · 3 December 2024
Agent replied · 23 December 2024
Thank you Simon, it's great to hear we are meeting your service expectations with regards to letting your property. Simon in our Wapping lettings team is very pleased to see you share a five star rating here, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotGood experience dealing with Abbas Efir…
Good experience dealing with Abbas Efir Since early June 2023, I have been communicatingwith Abbas on several matters pertaining to the management of my flat.Abbas has been very approachable and helpful. He has a good grasp of the issues I was facing, is proactive and keeps me updated at all times.I find it a bliss to deal with Abbas as he usually responds promptly to my enquiries. Very client oriented and reliable.Thank you Abbas, for your assistance and support.
W · 9 July 2023
Agent replied · 12 June 2024
Thanks W Cheng, we appreciate you taking the time to leave a review and five star rating. We're very pleased to hear we are meeting your service expectations and Abbas is very happy to provide as much support as you need. Thank you for your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotAn amazing customer service
I cannot stress enough what a wonderful customer service we have received from Benham & Reeves. From the flat viewing, to contract signing, lease extending, and amazing property management. Kayleigh has been so helpful with any issues we have encountered in the flat, really friendly, professional & quick to resolve all concerns raised. Thank you so much for all the help in the last 4 years!
Mags · 22 April 2024
Agent replied · 12 June 2024
Hi Mags, thank you for the wonderfully positive feedback for our property management service. Kayleigh, your PM is thrilled to see this along with your five star rating. Its great to hear everything continues to go well for you and you feel well looked after. Thank you for your custom.- Ruth, B&R
★★★★★ 5/5
GoogleAmazing, fast, reliable and efficient. Communication has been super easy and stress free! Special thanks to Ahmed and Iveta! Appreciate it!!
Aimee · 27 November 2025
Agent replied · 27 December 2025
Hi Aimee, thanks for your very kind feedback which Ahmed and Iveta are pleased to see shared here with your five star rating. We are all glad to hear you have found letting with Benham and Reeves a stressfree experience. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotI've been extremely impressed with the…
I've been extremely impressed with the level of service provided by Benham & Reeves. They were knowledgeable, transparent, and efficient throughout the letting process. It's reassuring to work with an agency that genuinely understands landlords' needs and delivers on its promises.
Customer · 8 July 2026
Agent replied · 12 June 2024
Hi Customer 6, thank you very much for your very kind feedback for the service you are receiving from our lettings and property management teams, we are glad to hear we are exceeding your expectations. Thank you for your continued custom with Benham and Reeves.
- Emily, B&R
★★★★★ 5/5
GoogleSecuring a new tenant with Wesley Ramsay's assistance went smoothly. We had a few questions about the terms given it was a corporate tenant. Wesley answered them promptly and allay our concerns.
The transition process from the old tenant to the new tenant was professional.
Thank you Wesley and his team.
Rozilia · 15 December 2024
Agent replied · 29 December 2024
Hi Rozilia, thanks for sharing your positive feedback for the service you've been having from Wesley in our Hammersmith lettings team. We are very pleased to hear you felt well supported as a Landlord throughout the tenancy process. Thanks for your continued custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent Service!
When i first bought the property ,B&R found my first tenant who stayed there more than ten years without any problems. Then ,they found the second tenant who is also very reliable. On top of that, whenever there is any problem with the plumbing, electricity etc, B&R take immediate action to fix it! Ms Lisa-Jane Stratton is very efficient! Highly recommended!
Theodore · 3 July 2024
Agent replied · 23 August 2024
Hi Theodore, firstly thank you so much for being such a loyal landlord with Benham and Reeves for so many years, we really do value your trust in us. Lisa-Jane and the team are all really pleased to hear you've had such great service over the years and that the quality of tenants has always been very good too. This is wonderful to hear. Thank you again for your very kind feedback and continued custom.- Emily, B&R
★★★★★ 5/5
TrustpilotRaj Miah from Benham & Reeves manages…
Raj Miah from Benham & Reeves manages our flat rental. We recently had to re-let our flat after the tenants gave notice just before Christmas. Raj managed to find new tenants quickly and efficiently. He oversaw the repairs etc. So that the property was clean, repaired and ready for new tenants in a very limited time. Thank you Raj and Benham & Reeves for making the changeover so effortless
Suzanne · 30 January 2024
Agent replied · 12 June 2024
Hi Suzanne, many thanks for your kind feedback and five staring rating here. We're really glad you've been able to benefit from Raj's lettings expertise and that everything to do with your flat rental was effortless and done in a timely manner. We're glad we continue to meet your service expectations.- Ruth, B&R
★★★★★ 5/5
TrustpilotAbbas Efir has been an absolute…
Abbas Efir has been an absolute pleasure to work with. His professionalism, efficiency, and dedication to both his work and clients are truly commendable.Abbas and his team have made every interaction seamless and enjoyable, and I look forward to continuing my relationship with Benham and Reeves thanks to the excellent service they provide.
Sarah · 22 October 2024
Agent replied · 24 October 2024
Hi Sarah, we're really pleased to hear you've had such a positive service experience with Benham and Reeves and are are glad you've benefited from Abbas's property management expertise. We appreciate your custom and five star rating shared here.- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent property managers!
1.5 years into my tenancy. I have done a full 180 on my initial view over the year.Joyce has been an excellent property manager over the past year, getting issues fixed promptly and flexible around our schedules.I can now say that I’d recommend B&H to any of my friends.
A · 9 December 2024
Agent replied · 12 June 2024
Hi AS, thank you for taking the time to update your feedback, based on your experience this past year. We are thrilled to hear the service is now as you expect, and things are working well for you. Joyce is very encouraged by this and appreciates your encouragement here. Thank you for your continued custom with Benham and Reeves.- David M, B&R
★★★★★ 5/5
TrustpilotThe selling team at Beaufort Park (Nick…
The selling team at Beaufort Park (Nick and Thomas) were great in finding a suitable seller for us, and seeing through to completion, we thank them so much!
Gareth · 13 September 2026
Agent replied · 25 September 2026
Hi Gareth, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Nick and Thomas's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotThanks for your support
Thanks for your support, Your Flat is clean and very nice.
Anh · 22 January 2026
Agent replied · 25 February 2026
Hi Anh, we're very glad to hear you've had a good service experience renting with us, thank you very much for this lovely feedback!
- Ruth, B&R
★★★★★ 1/5
TrustpilotTenancy rental rip-off
I was very happy with Benham & Reeves in finding my tenants. I paid 8% commission for their service gladly, but had to pay this over 3 months as the rent came in. They had to advertise, screen tenants, do an inventory and keep a deposit.
Graham · 30 April 2026
Agent replied · 4 June 2026
Hi Graham, we always aim to be transparent about our fees from the outset and apply them consistently to all clients according to our Terms of Business when you instruct us. Nevertheless, we appreciate your feedback which is duly noted.
- Emily, B&R
★★★★★ 5/5
TrustpilotWe are very happy with the service that…
We are very happy with the service that provided by Yushi Tsuji and Kaiju Matsuda at B&R, they are professional, reliable and responsive.
Marisa · 3 October 2026
Agent replied · 10 October 2026
Hi Marisa, thank you for your kind feedback regarding the service you have had from our Japan Desk team at Benham and Reeves. We are glad you have felt so well supported by Yoshi and Kaiju, this is great to hear.
- Emily, B&R
★★★★★ 5/5
TrustpilotThank you so much
I want to thank Mark Wellington and his team (Maria and Chris) at Benham & Reeves for my three years as a tenant. The team in the letting office not only assisted whenever I had a query or problem, but they also looked after my wife and our young child, who were both new to the UK when they arrived three months after I moved into my apartment in 2019. I wish you all the best for the future and thank you on my family's behalf. Warm thanks, George
Izfa · 24 October 2022
Agent replied · 12 June 2024
Hi Izfa, thanks very much for sharing your five star rating here and for telling us how great your service experience has been as a Tenant renting with us. Mark and the Surrey Quays team really appreciate your kind comments. - Emily, B&R
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