Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleSuperb experience with B&R letting teams. Unfortunately, as the property is let with management, the overall impression of B&R is disappointing when there is no alternative management team. Over the years, it has been virtually impossible to speak to the management team and the only way to communicate is via email. As the team requires a lot of guidance, any repair or replacement would take a long time and is very frustrating. I had hope B&R would take their client's internal feedback seriously and improve their staff training to provide a better service.
Toh · 3 October 2024
Agent replied · 24 October 2024
Hi Dr T, we are glad to hear you are finding the lettings service superb, Wesley and the team are glad to see this. Apologies if you have not been able to reach your PM on the phone at times, we do often have high call volumes hence why we always suggest emailing us if the matter is important. However, your comments have been relayed to the relevant team for learning purposes. Thank you for your continued custom with Benham and Reeves Hammersmith, we appreciate it.
- Emily, B&R
★★★★★ 5/5
TrustpilotThe Benham and Reeves team and Danish…
The Benham and Reeves team and Danish have been an excellent and professional group to work with. They are consistently prompt in responses and always make themselves available to respond to any concerns.
Javad · 26 February 2026
Agent replied · 4 June 2026
Hi Javad, thank you for your highly positive feedback for the service you've had from our Woolwich lettings team, we are glad to hear the service is consistent for you. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
GoogleExcellent communication throughout. Iveta was lovely to deal with everything was so efficient and easy. My move in was flawless and Veronica made paperwork etc a dream! Can’t fault at all!
Mollie · 24 September 2024
Agent replied · 24 October 2024
Hi Mollie, thanks very much for your wonderfully positive feedback shared here with your five star rating. We are very pleased to hear our team made the process so easy for you. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotMany thanks to Abbas Efir!
Abbas Efir is my property manager and he has been doing a great job, he’s always very responsive and super kindThanks for all your help Abbas you’re the best!
Giulia · 17 October 2024
Agent replied · 24 October 2024
Hi Giulia, thank you for sharing a five star rating here. We are thrilled to hear you are having such a great service experience from Abbas in our property management team. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
Trustpilotimmense gratitude
I cannot begin to express my gratitude to Rahim for his support, help, guidance, empathy and compassion in anabling us to find the best home. His support went above and beyond a transaction and he was there every step of the way, no question was a silly one and no request was a big deal, this enabled a calm, peaceful and successful process and move in and we can’t be grateful enough. He was most professional and extremely kind. Thank you so much.
Munira · 31 August 2024
Agent replied · 24 October 2024
Hi Munira, its great to hear you've had such a great lettings experience from Benham and Reeves and that Rahim went the extra mile. We're glad you've benefited from his expertise and professionalism. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotYoshi Tsuji and his team are great to…
Yoshi Tsuji and his team are great to work with. Always provide high quality support and introduce professional clients to us. It has been a pleasant experience working with Yoshi.
Yien · 26 September 2024
Agent replied · 24 October 2024
Thank you very much for sharing a five star rating here and for telling us about your service experience with Mr Tsuji, our Japan Desk Manager. We are very glad you have had such a good experience and found the lettings process to be professional. Thank you for your custom.- Ruth, B&R
★★★★★ 5/5
GoogleWe recently had the pleasure of working with Iveta and the experience was nothing short of exceptional. From the initial consultation to signing she made the entire process smooth and stress-free.
Iveta truly took the time to understand our needs and preferences, offering insightful advice and presenting us with options that perfectly matched what we were looking for. Her in-depth knowledge coupled with her attention to detail, ensured that we found the perfect flat within our budget.
What really stood out was her joie de vivre and her solution finder approach for any challenges that came up.
Thank you once again!
Mademoiselle · 25 August 2024
Agent replied · 24 October 2024
Hi M, thank you very much for taking the time to share this lovely service feedback and your five star rating which Iveta and the lettings team are very pleased to see. We are glad you have found the right home and wish you well.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat Letting Agents
Benham & Reeves are great at what they do, the staff are efficient and friendly who made the whole process of getting new tenants easy, a pleasure to deal with them - particularly Rahim Velji who was our letting agent
Toulous · 26 March 2024
Agent replied · 12 June 2024
Hi Toulous, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Rahim and our Colindale lettings team. Thank you for your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotBengam &Reeves ,very helpful and professional people
Bengam &Reeves is a very serious company! And very very helpful! Rubel is very friendly and he helped me with all I need to know and do . I recommend this company as they are very professional people
Oana · 3 May 2024
Agent replied · 12 June 2024
Hi Oana, its great to hear you've had such a positive experience with our lettings service in Kensington and we appreciate you recommending us, thank you for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotKyle and Veronica were really nice and…
Kyle and Veronica were really nice and supportive, they do provide us with useful information and we are happy with the great living experience.
Jiahui · 15 December 2024
Agent replied · 23 December 2024
Hi Jiahui, we're pleased to hear you've had such a positive renting experience with Benham and Reeves and are glad you've benefited from Kyle and Veronica's collective expertise. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
GoogleMy experience with Wesley is wonderful. As a mom with young kids Wesley & his team assisted a lot on paper works, hand over, defects & following up which are important for new arrival. His friendly and efficient attitude gave me confident to work directly with local agent. I have no doubt I will refer him to my friends and family in the future 👍🏻PositiveResponsiveness, Quality, Professionalism, Value
Alice · 18 June 2021
Agent replied · 17 June 2024
Thanks Alice, we are very glad to know you are recommending us and we are very happy to help with any rental accommodation needs your friends or colleagues might have. We are here to help! Best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotMy experience with Francesca Moralis…
My experience with Francesca Moralis was outstanding. She was professional and responsive, swiftly securing reliable tenants for my property. The entire process was seamless and stress-free. I highly recommend her services.
Munera · 4 August 2024
Agent replied · 23 August 2024
Hi Munera, thank you very much for your lovely service feedback, we're pleased to hear you've had such a great experience as a landlord with Benham and Reeves. We appreciate your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotAbbas Efir has been a reliable and…
Abbas Efir has been a reliable and diligent property management administrator during the last 7 years I’ve been dealing with B&R. He’s always responsive and gone the extra mile to accommodate my requests. You can rely on Abbas to relieve the stress of owning/leasing out your property.
Patrick · 24 March 2025
★★★★★ 5/5
Trustpilotimmense gratitude
I cannot begin to express my gratitude to Rahim for his support, help, guidance, empathy and compassion in anabling us to find the best home for myself and my daughter. His support went above and beyond a transaction and he was there every step of the way, nothing question was a sill one and no request was a big deal, this enabled a calm, peaceful and successful process and move in and we can’t be grateful enough. He was most professional and extremely kind. Thank you so much.
Munira · 16 July 2024
Agent replied · 23 August 2024
Hi Munira, its great to hear you've had such a great lettings experience from Benham and Reeves and that Rahim went the extra mile. We're glad you've benefited from his expertise and professionalism. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotFast and communicative in a scenario…
Fast and communicative in a scenario with lots of moving parts!
Ro · 15 July 2026
Agent replied · 25 September 2026
Hi Ro, its great to hear you've had a good service experience with Benham and Reeves. We are well used to working fast pace with lots of moving parts and are glad you've benefited from our expertise! Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotIvan and team are always very…
Ivan and team are always very professional and available when help is needed with our long term lets.I would have no hesitation in recommending them as letting agents.
Lorraine · 16 September 2024
Agent replied · 24 October 2024
Hi Lorraine, its great to hear you are finding the London lettings and property managment service provided by Ivan and the team professional and efficient. We are very grateful for this feedback and for you sharing a five star rating here. Thank you for your continued custom with us.- Ruth, B&R
★★★★★ 5/5
TrustpilotThank you Denisa for your excellent service!
We would like to thank Denisa for her high efficient service for the maintenance of the flat. We moved in since 2019, whenever needed, we always can get professional help in time. She and her team is the good reason to keep us renewing our lease year by year. We really appreciate it.Thank you Denisa!
Z · 16 December 2022
Agent replied · 12 June 2024
Thank you very much for your very kind words about Denisa and our property management service. We are thrilled to hear you value the service, this is wonderful to hear.- Emily, B&R
★★★★★ 5/5
TrustpilotMawaddah
I would like to thank Di who has been looking after us for the last few years as a tenant, i am always able to rely on him on every thing such understanding honest and straightforward and of course i cant forget to thank Jade as well many respect to both of you.
Ma · 20 February 2023
Agent replied · 12 June 2024
Thank you Mawaddah, its very kind of you to take the time to appreciate Di and Jade at our Hyde Park lettings branch. They are thrilled to see your lovely comment and five star rating.- Emily, B&R
★★★★★ 5/5
GoogleDealt with Wesley when I was looking to rent an apartment, he was very communicative and professional, and went out of his way to work to my schedule so I could view the properties I needed to in my timeframe.
Very smooth process once I decided I wanted it, which is nice at a stressful time.
Pleasure. Thanks!PositiveResponsiveness, Professionalism
Christopher · 18 June 2022
Agent replied · 17 June 2024
Hi Christopher, thank you for your highly positive review of the service you received at our Hammersmith lettings branch. We are thrilled to know everything was so so stress-free for you. This is what we strive for every day and its great to know we met your expectations.
best regards, Emily Taylor, B&R
★★★★★ 1/5
TrustpilotShocking Practice
We had videos of a property and an offer accepted, put down the holding deposit as per requirements. Only to be told, the price had changed (by around 200pcm) and we didn’t have the flat.Incredibly poor service, should not have taken a deposit if this was the case. Then it took them over a week to return the greater than £400 deposit. Cowboy-esc structure to the company in this regard. Would avoid if you can.
ML · 9 September 2024
Agent replied · 24 October 2024
Hi ML, we're very sorry for any inconvenience caused to you. The landlord decided not to proceed with the tenancy and it seems we fell short in getting your deposit returned as quickly as we would usually do. We will be looking into this in case of any learning on our part. - David M, B&R
★★★★★ 5/5
TrustpilotAbbie White was a pleasure to work with!
Abbie White was a pleasure to work with! She made my entire experience from viewing the flat, to negotiating the offer, to completing the reference process and signing the agreement very straightforward and clear. I would highly recommend working with Abbie to other prospective tenants.
David · 7 September 2023
Agent replied · 12 June 2024
Hi David, thanks very much for your kind words and five star rating shared here for our Hampstead lettings team member, Abbie. We're all thrilled to hear you've had such a great experience renting with us and we hope you enjoy your new home.- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent Service
Many thanks to Rahim Velji and the team at Benham and Reeves for successfully letting my flat again. I have used Benham and Reeves for many years and have always received a very efficient and attentive service.
David · 20 January 2024
Agent replied · 12 June 2024
Hi David, thank you very much for leaving a five star rating here which Rahim and the lettings team are very glad to see. We also glad to hear that as a landlord with us for many years, you are still receiving high levels of service from us. We appreciate your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotEdelyn Reynolds was a pleasure to work…
Edelyn Reynolds was a pleasure to work with! She made the entire process very clear and straightforward, was extremely responsive, and came back to me on my queries in amazing time. I would highly recommend working with Edelyn and Benham & Reeves!
David · 15 September 2023
Agent replied · 12 June 2024
Hi David, thanks very much for your very kind words which encouraged Edelyn greatly. Its good to hear you've had such a good service experience and we are worthy of your five star rating. Thanks!- Emily, B&R
★★★★★ 5/5
TrustpilotGreat rent
Di and Joanna were very helpful to us during our rental and provided great assistance during the process.
Mu · 28 November 2024
Agent replied · 23 December 2024
Hi Mu, thanks very much for sharing a five star rating here which Di and Joanna are thrilled to see, we are glad you've found the lettings and property management service and the process very helpful. Thanks for your custom, it's appreciated.- Ruth, B&R
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