Trusted Agent profile · London

Benham and Reeves London reviews

4.6

★★★★★ Excellent

497 reviews across 2 platforms

6 Hebden Place, Nine Elms Point, London, SW8 2FR

Benham and Reeves's office in London, at 6 Hebden Place, is rated 4.6 out of 5 across 497 reviews on two platforms, including 88 Google reviews rated 4.8.

4.8 / 5

Reviews on Google

This office

409

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Benham and Reeves as an estate agents…

Benham and Reeves as an estate agents was smooth and easy, with clear communication and procceses. Kayleigh and Kyle were great agents - super informative, responsive and helpful. Any time there was an issue or need, the response was quick and the matter was fixed accordingly. I will be coming back to them for future house searches again.

Misty · 4 April 2024

Agent replied · 12 June 2024

Hi Misty, we appreciate you sharing a five star rating and are very pleased to hear you've had a great service experience from our lettings and property management team. We look forward to helping you again in your next search.- Ruth, B&R

5/5

Trustpilot

Great Experience!

Di, Zak and Joanna are really helpful and kind during the process of my moving in to my new home.

Chenhao · 25 September 2026

Agent replied · 10 October 2026

Hi Chenhao, we are pleased to hear you've had a great service experience renting a property with Benham and Reeves. Di and Joanna are glad to hear you've felt well supported throughout the process. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Yoshi Tsuji Is the most amazing agent…

Yoshi Tsuji Is the most amazing agent in London. I can fully trust my property with Yoshi. Have been working with him for 5 years and this long term partnership doesn’t come for no reason.

Chen · 12 June 2026

Agent replied · 23 September 2026

Hi Chen, thank you very much for this very kind feedback acknowledging the service provided by Yoshi who heads up our Japan Desk and Shoreditch branch. We are very pleased to hear you feel so well supported and we appreciate your trust in the service provided. Thanks for your custom. - Ruth, B&R

4/5

Trustpilot

Overall nice place to live but a bit…

Overall nice place to live but a bit noisy at night if near the underground train station

Bella · 9 October 2026

Agent replied · 10 October 2026

Hi Bella, thanks for taking the time to share your feedback here. We're pleased to hear that you are enjoying living at the property and appreciate your comments about the location. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Very easy and fast process finding us a…

Very easy and fast process finding us a flat, and getting us moved in! Thanks a lot Iveta and Veronica!

EB · 19 September 2026

Agent replied · 23 September 2026

Hi EB, we're thrilled to hear you've found it easy renting a property with Benham and Reeves, thanks much for your kind feedback. - David M, B&R

5/5

Trustpilot

Dinesh was excellent during the whole…

Dinesh was excellent during the whole purchasing process

Gytautas · 12 December 2025

Agent replied · 25 December 2025

Hi Gytautas, thanks for sharing a five star rating here which Dinesh in our sales team is very pleased to see. We're glad you've found the service excellent too. - Ruth, B&R

5/5

Google

Francesca Sapiano of the Property Management team has been incredibly helpful and diligent during our tenancy and continues to provide an excellent service. Thank you Francesca!

Kieran · 10 June 2025

Agent replied · 11 August 2025

Hi Kieran, we're very glad to hear you've had such a positive service experience with our Nine Elms property management team and that you are benefiting from Francesca's property management expertise. We are glad to hear you continue to receive an excellent service, thanks for your continued custom. - Ruth, B&R

5/5

Trustpilot

We are satisfied with the service provided by Benham and Reeves

We are satisfied with the letting service provided by Benham and Reeves, and our agent, Amelia Wright, has offered professional advice and follow-ups.

LaiLai · 19 August 2026

Agent replied · 23 September 2026

Hi Lai Lai, we are very pleased to hear you are having a great letting service experience with Amelia in our Surrey Quays Estate Agents branch. We're glad to know you are benefiting from all the expertise provided. Thanks for your custom. - Emily, B&R

5/5

Trustpilot

Excellent and professional

Had a great experience buying a flat recently with Benham and Reeves. Roman my agent kept me updated throughout the process and was always professional, friendly and helpful. Would definitely recommend this agency and Roman in particular highl,

Fehintop · 29 April 2026

Agent replied · 4 June 2026

Hi Fehintop, thanks very much for your lovely feedback about the service you've had from Roman in our property sales team. We are thrilled to hear you've felt so well supported throughout the purchase process . Thanks for your custom. - Ruth, B&R

1/5

Trustpilot

The most unpleasant experience I’ve…

The most unpleasant experience I’ve ever had with any estate agency. Was lied to multiple times from a manager, then called the management office who told me to raise a complaint with the person who lied to me. Incredible.

Ryan · 20 April 2026

Agent replied · 4 June 2026

Hi Ryan, we’re really sorry to read this here and take feedback like this seriously. I’ve looked into this internally but have been unable to identify you from the details provided. Please can you drop an email to complaints@benhams.com with further information about which manager served you so we can investigate this fully. *EDITED 14/04* Hi Ryan, we didnt hear from you yet. Please do get in touch with a little more detail so we can look into this. Thanks, Emily, B&R

5/5

Trustpilot

Excellent

Excellent, efficient management of my flat sale. Jeremy was friendly and efficient from the start, visiting to provide a valuation; then promptly introducing interested buyers. He would accompany them to view the property then feed back to me with prompt updates on their level of interest, or otherwise, which made the practicalities of a potentially complicated process very easy. Jeremy was also very supportive when my own onward purchase fell through, and was able to advise me on my options to locate another purchase, without jeopardising my eventual sale. The final negotiation with my actual buyer was made very stress-free and straightforward, and the eventual move happened without a hitch.

LD · 25 October 2021

Agent replied · 12 June 2024

Thank you very much LD for telling us about your service experience with Jeremy from our Hampstead sales team. We're thrilled to hear you felt so well looked after throughout the selling process and that everything was straightforward - just as it should be. Thanks for entrusting us with your property, we were delighted to assist you.best, Emily Taylor, B&R

5/5

Trustpilot

Benham and Reeves are a great letting…

Benham and Reeves are a great letting agency , they are fair on both sides owner/tenant. Francesca is really helpful and very responsive. She did a great job in following up with the owner and getting the tasks completed . Kept us well informed and did a fabulous job, really like the company.

FAIZ · 2 April 2024

Agent replied · 12 June 2024

Hi Faiz, thanks very much for rating us highly as a great letting agency, this is great to hear and thank you for the shout out to Francesca who appreciates you ackowledging her hard work in looking after your tenancy. It is a pleasure of course and we thank you for your custom.- Ruth, B&R

5/5

Trustpilot

The Japanese team is really wonderful

The Japanese team is really wonderful. They are professional and highly efficient. They spent only one day helping me find a suitable tenant and signed a three-year tenancy agreement.

Joy · 25 June 2026

Agent replied · 23 September 2026

Hi Joy, thank you for your review and kind words. We are pleased to know that you appreciated the service our Japan Desk provided and that the letting was concluded quickly and successfully for you. Thank you for your custom with Benham & Reeves. - Ruth, B&R

1/5

Trustpilot

Never ending problems and expenses

Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license - I moved in and set up Accounts with an Electric company, Thames Water and Council.After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive.In my contract there’s no mention at all of this Fix Supply for Heating and Hot Water.I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.He refused in several emails, and then his final response:“The Landlord is being fare, so I have to pay half of the bill”It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.

Mariana · 17 September 2021

Agent replied · 12 June 2024

Hi Mariana, sorry to hear you have not been happy with the management service but our contractors will only attend out of office hours if there is an emergency. This is standard practice which is mentioned in the documentation we provide to all our new tenants.I believe your property manager has been working with you to get things back on track with the shower and unwanted mattress, so these matters should be resolved soon.best regards, Emily Taylor, B&R

5/5

Google

I've had a great service from Benham and Reeves from the first day I contacted them re. a rental flat in Feb. 2021 Wesley was exceptionally helpful and efficient as covid measures were still in place. Any maintenance issues are dealt with easily and without delay by Alina. In fact any members of the Benham and Reeves team that I interact with are splendid.

Sandra · 13 June 2023

Agent replied · 12 June 2024

Hi Sandra, thank you very much for your kind feedback, it means alot to Wesley and all of the lettings and management team. We are very pleased to know we are meeting your service expectations, thanks for your continued trust in us. - Emily, B&R

5/5

Trustpilot

My experience working with Mr Abbas…

My experience working with Mr Abbas Efir has been really pleasant. He takes initiatives and is always prompt and responsive in every of my enquiry. I’m so glad that my letting investment is well managed by a professional like Abbas.

Lena · 13 October 2024

Agent replied · 23 October 2024

Hi Ms Teo, we appreciate you sharing a five star rating here and are thrilled to hear you've had such a great service experience from Abbas in our property management team. We are glad you have benefited from our expertise and things are working well for you as a Landlord. We value your continued custom.- Ruth, B&R

5/5

Google

I have to say the staff at Benhams is very professional and always respond in a timely manner. Well done and keep it up!

Anon5921 · 13 May 2025

Agent replied · 25 August 2025

Hi, thanks for sharing a five star rating here for our Nine Elms estate agents, we're pleased to hear you've found us professional and timely. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Simon Sobeh along with Chris handled…

Simon Sobeh along with Chris handled the letting of my apartment and provided updates regularly Simon was professional in the handling of the letting of my apartment. Excellent service and I wish them all the best

Dr · 4 December 2024

Agent replied · 24 December 2024

Hi Dr Issac, we appreciate you sharing a five star rating here and are pleased to hear you are having a great service experience from Simon. Thank you for your custom.- Ruth, B&R

5/5

Trustpilot

Letting with a twist!

Lisa Jane went far and beyond to allow us to enter the flat the day requested - she double checked that the deposit had arrived, negotiated with the landlord on our behalf, promptly picked up the phone when we called (many times!)- we highly recommend Benhams - Super thank you!

Barbara · 11 April 2024

Agent replied · 12 June 2024

Hi Barbara, we appreciate you sharing a five star rating and are really pleased to hear you've had such an efficient service experience from Lisa-Jane who is one of long-standing branch managers. We are glad your rental has worked out well.- Ruth, B&R

1/5

Trustpilot

B&R don't manage your property You Have To Manage B&R

Please think twice before you hire B&R services neither fully managed or partly managed. There is no communication between any of B&R departments. There is no effective management in case anything goes wrong with your rental property.There is no timely responses it takes ages to get the work doneThere is no cost effectiveness they quote over £700 for a small bedroom carpet change.There is always something wrong you will have to check even their own monthly statement otherwise they just keep your money.There is no managers even to hear why their customer are complaining. But, they will always argue that they have keep money in reserve. So, please think twice what do you expect from a Estate Agent as a landlord.

Birol · 15 February 2021

Agent replied · 12 June 2024

Hi Mr Yigiter, thank you very much for telling us about your service experience which certainly sounds like we fell well below our usual high standards. I understand our Head of Property Management has contacted you today to reassure you that your complaint has his full attention and if there is anything outstanding he will action accordingly.We do have branch managers at every branch and I am sorry you were not aware of this. We do value the custom of our landlords and our Directors have also been made aware of this so we can learn to do better.Kind regards, Emily Taylor, B&R

5/5

Google

Francesca is always super helpful and proactive in resolving our issues. Give this girl a raise!

Kand · 21 July 2025

Agent replied · 11 August 2025

Hi Kand, we're pleased to hear you've had such a great renting service experience with us and that you feel well supported by Francesca in our property management team, this is great to hear. Thank you. - Ruth, B&R

4/5

Google

Abbas has been nothing short of persistent and on top of things in any situation. He get the job done.

Sanja · 30 May 2025

Agent replied · 25 January 2026

Hi Sanja, many thanks for sharing a five star rating here for the property managment service you are receiving from Abbas in our Nine Elms team. We are glad he is always on top of everything for you - this is great service feedback, thank you! - Ruth, B&R

5/5

Trustpilot

Look for Wesley - he always has your back!

In all the years I have resided in London (having lived and moved to different parts of West London), I have not met a senior branch / team head who helped me through and through like Wesley has.

Jennifer · 6 March 2026

Agent replied · 23 November 2024

Hi Jennifer, thanks for sharing feedback here which Wesley in our lettings team is very pleased to see. We're glad you've felt well supported throughout your tenancy. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Mr Di Gong is a property specialist

He was professional, helpful, and responsive from start to finish

Panos · 21 September 2026

Agent replied · 10 October 2026

Hi Panos, thanks for your kind feedback shared here for the service you've had from Di in our lettings team. We are glad you've felt well supported start to finish. Thanks for your custom. - Ruth, B&R

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Benham and Reeves's Google reviews

Questions about Benham and Reeves London

How many reviews does Benham and Reeves London have?

Benham and Reeves's London office has 497 reviews across two platforms: 88 on Google, 409 on Trustpilot (across the whole business).

What is Benham and Reeves London's rating?

Benham and Reeves London is rated 4.6 out of 5 across all 497 reviews, and 4.8 out of 5 on Google from 88 reviews.

Where is Benham and Reeves's London office?

Benham and Reeves London, 6 Hebden Place, Nine Elms Point, London, SW8 2FR.

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