Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBenham & Reeves hidden fees
My home was managed by Benham & Reeves for 6 years. Little to no service, always changing contacts and a ton of hidden charges. Definitely the worst Lettings agent I’ve ever been with. Highly recommend NOT to go with them.
Assous · 28 August 2020
Agent replied · 12 June 2024
Hi Jeremy, thank you for telling us about your experience but we dont manage the property you rented so have no control over the maintenance aspect. I believe we assisted you with a tenant update earlier this year and everything went smoothly so I'm sorry to hear of your disapointment here. If you would like to get in touch for further dialogue, kindly email me, Emily Taylor at info@benhams.com
★★★★★ 5/5
TrustpilotCustomer experience
Property manager Claire DeVantier is a very considerate, hardworking, and responsible person whom I greatly admire.
Consumer · 14 September 2023
Agent replied · 12 June 2024
Thanks very much for your kind words which Claire and our property management team are very pleased to see here. We're glad everything is working out as expected, this is great feedback.- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Tan Pham and Jeffrey Boateng have always give us very prompt response when we had any questions and our property hunting and shifting was very smooth.Would definitely recommend them!!
Sonal · 31 March 2022
Agent replied · 12 June 2024
Thank you Sonat, we really appreciate your five star rating and lovely feedback about our Canary Wharf lettings team. Jeff and Tan are very pleased to hear you've had a good service experience with us.- Emily, B&R
★★★★★ 5/5
TrustpilotGreat service
Great service. Always very quick to deal with any issues.
Maivand · 25 January 2024
Agent replied · 12 June 2024
Hi Maivand, we're pleased to see your five star rating here and glad to hear you're happy with the service. Thanks for your custom.- Emily, B&R
★★★★★ 5/5
GoogleMy rental contract renewal was super smooth. B & R notified me early enough and processed the paperwork seamlessly.
William · 13 June 2023
Agent replied · 12 June 2024
Hi William, thanks for sharing a five star rating here, we're very pleased to hear you had such a good experience renting a property with us, we do our very best to make it as seamless as possible so its good to hear we met your expectations.
- Emily, B&R
★★★★★ 5/5
TrustpilotWonderful experience
Wonderful experience!
Bryant · 25 June 2024
Agent replied · 24 August 2024
Hi, many thanks for leaving a five star rating here. We are very pleased to hear you've had a wonderful experience with the services we've provided. Thank you!- Ruth, B&R
★★★★★ 5/5
GoogleThey were very efficient on finding us tenants for our new properties!
Name of agent: Zak Taylor
V · 13 June 2023
Agent replied · 12 June 2024
Thank you very much for sharing a five star rating here for the service you've had from Zak, he is very pleased to know you've had such a great service experience with us.
- David M, B&R
★★★★★ 5/5
TrustpilotA great service and never have any…
A great service and never have any problems.
Richard · 19 January 2024
Agent replied · 12 June 2024
Thank you Richard, it's great to hear you're happy with the service and never have any problems. This is music to our ears! We appreciate your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotWesley Ramsay has done a good job
Wesley Ramsay has done a good job. Many thanks for the wonderful service!
Sally · 22 September 2023
Agent replied · 12 June 2024
Thank you Sally, we appreciate you sharing a five star rating here for the service provided by Wesley at our Hammersmith lettings branch. - Emily, B&R
★★★★★ 5/5
TrustpilotSmooth process
Jomar has helped me throught it all since the day I arrived. He is a smart, helpful and efficient lad! Thanks alot Jomar
Omar · 18 November 2022
Agent replied · 12 June 2024
Thanks very much Omar, it's lovely to hear you've had such a good service experience from Jomar at our Canary Wharf branch. We're particularly glad to hear you found him helpful. Thank you for sharing a five star rating too. It's really apprecaited.- Emily, B&R
★★★★★ 5/5
TrustpilotA very positive letting experience…
A very positive letting experience dealing with Tanya and Lily. Very helpful and professional approach and felt like a more personal service than many other property agents provide.
Richard · 1 April 2022
Agent replied · 12 June 2024
Thanks for your highly positive feedback Richard and for sharing your five star rating here with the community. We are glad to hear our service is different to other agents, this is what we strive for so we are very pleased to hear this.- David M, B&R
★★★★★ 5/5
TrustpilotProfessional team
Rent a studio in Limehouse. Jeffrey, Maria and Francesca are all very helpful to help me settle in. Thanks.
Kin · 15 March 2023
Agent replied · 12 June 2024
Thanks for your five star rating Kin Yu, our lettings team were glad to hear you've had a good experience renting with us.- Emily, B&R
★★★★★ 5/5
GoogleVery patient rent service with Shaun and Edely. Much appreciate on help us find new home!
Sc · 13 June 2023
Agent replied · 12 June 2024
Hi Sc, we really appreciate you sharing a 5 star rating here, its great to know you've had such a good experience with our lettings team. Shaun and Edeyln were thrilled to see this.
- Emily, B&R
★★★★★ 5/5
TrustpilotGreat experience with Krystal and…
Great experience with Krystal and Maria. Prompt and helpful responses throughout the letting process
Rosie · 7 July 2023
Agent replied · 12 June 2024
Hi Rosie, thank you for sharing a five star review here which Krystal and Maria are very pleased to see. We're glad you found the service great and we wish you well in your new home.- Emily, B&R
★★★★★ 4/5
TrustpilotWe were very pleased with the service…
We were very pleased with the service from Sam Shah and Penny Cheung of Benham & Reeves.I have been rental before arrived in London .I can say Professional and efficient Sales Teams .
Yen · 17 January 2021
Agent replied · 12 June 2024
Thank you very much Yen Chan for your kind feedback, we are glad to hear you had such a positive experience with our sales and rentals teams and got the services you expected. Thank you!best wishes, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotWe have been using Benham and reeves…
We have been using Benham and reeves for our properties for several years now. They have been very helpful and responsive. I would highly recommend them.
Christine · 31 March 2022
Agent replied · 12 June 2024
Thanks Christine, we're really pleased to know you find us helpful and responsive. We really value your custom and five star rating shared here.- Emily, B&R
★★★★★ 4/5
GoogleMany thanks to Mr. Wesley for his wonderful treatment and good services to me
Sadik · 13 June 2023
Agent replied · 12 June 2024
Thank you Sadik, we appreciate you taking the time to leave a review here. Wesley is glad to hear you have had wonderful service.
- Emily, B&R
★★★★★ 5/5
GoogleGreat letting experiece, quick tenant offer through to completing the paperwork and receiving funds!
Derrick · 13 June 2023
Agent replied · 12 June 2024
Thank you Derrick, we're very pleased to see your five star rating shared here and glad we met your service expectations. When the stars are aligned, all things are possible!
- David M, B&R
★★★★★ 5/5
TrustpilotVery good service
Very good serviceFrom Simon Sobeh
Lau · 22 January 2024
Agent replied · 12 June 2024
Hi Lau, thanks very much for sharing your five star rating for service you've received from Simon in our Wapping lettings team. We value your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotProfessional and friendly staff
Professional and friendly staffVery good communication
Mr · 20 December 2023
Agent replied · 12 June 2024
Hi Mr Haboubi, we're pleased to hear you've found our staff professional and friendly, these are important attributes we value too. Thank you for your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotIt was a great easy experience
It was a great easy experience, they helped me with almost everything, and they also gave me a quick answer for all of my questions.
Turki · 30 March 2022
Agent replied · 12 June 2024
Thank you Turki, our Nine Elms team are very appreciative of your five star service rating. We're pleased to hear you had such an easy experience with us.- Emily, B&R
★★★★★ 5/5
GoogleGreat service from Benham & Reeves, especially my letting agent Sarah and Veronica.
Aria · 13 June 2023
Agent replied · 12 June 2024
Thanks Aria, we're very pleased to hear you've had such a great service from our lettings team at our Nine Elms branch and thank you for sharing a five star rating, we really appreciate it.
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent Always BR by Mr. Barrak & Mr. Ahmad, on behalf-Amutha
The service as lending manager and the other related services are really very supportive and continuous.Thanks
AMUTHA · 20 February 2023
Agent replied · 12 June 2024
Thank you very much for your kind feedback which has been passed on to our Nine Elms lettings & management team, they will be very pleased to see this service appreciation.- Emily, B&R
★★★★★ 5/5
TrustpilotGreat work
Great work from Shanghai office, always help at the right time.
Yi · 14 July 2023
Agent replied · 12 June 2024
Thank you Yi, we are are very pleased to hear you are happy with the service and receiving timely help when you need it. - David M, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.