Trusted Agent profile · London
★★★★★
581 reviews across 2 platforms
1A, 148 Vaughan Way, London, E1W 2AF
Part of Benham and Reeves, see every office.
Benham and Reeves's office in London, at 1A, is rated 4.6 out of 5 across 581 reviews on two platforms, including 155 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Benham and Reeves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotLetting Services
Professional, responsive and accurate. Thank you
Hi LS King, thank you for your feedback here, we are very pleased to hear you are finding the lettings service is professional and meeting your needs. Thanks for your custom. - Ruth, B&R
5/5
GoogleB&R continue to manage and let my portfolio of properties at Royal Mint Gardens. Excellent service by letting and managing staff alike
Thanks Denis, this is lovely feedback and thank you for your continued business with us. Its our pleasure to look after your rental properties and manage them for you. Best regards, Emily Taylor, B&R
5/5
TrustpilotManaging agent
Since I’ve moved into my apartment ten years ago, I’ve had an array of different managing agents, that weren’t that efficient. However, when Denisa Markusekova became the managing agent for my property, things changed completely. She is so efficient, and is always on standby to solve any problems with the property. She puts her utmost effort into ensuring that both the tenants and landlords are looked after completely. I have always had full faith in her work. She has sorted so many problems in my flat, from plumbing issues, to furniture replacements, etc, in the most timely manner. I have never had to worry at all. She is a huge asset to Benham and Reeves - and I probably wouldn’t have stayed in this property if it weren’t for her. Sarah,Tenant at cameret court.
Thank you Sarah, it's great to see this lovely feedback about our property management service. Denisa is very encouraged by your praise for her attention and effort. Thank you too for sharing a five star rating here, we do appreciate it.- Emily, B&R
1/5
TrustpilotRented a flat with them
Rented a flat with them. It took Benham and Reeves more than 2 months to reimburse my deposit after many emails. The accounting department made a lot of mistakes and information communicated to me was erroneous (miscommunication as they would call it) which eventually cost me half a month rent. Would not trust them for any transaction
Hi Pryesh, we are sorry to hear of your disapointment and for the time it took to sort out your deposit return. If you would like to make a formal complaint, please email to info@benhams.com in case of any learning at our end. Thank you.- Ruth, B&R
5/5
TrustpilotKayleigh Top Service
Kayleigh who has been looking after us for the last few years has been a breathe of fresh air. As a tenant, we are always able to rely on her to ensure the apartment is maintained and any issues she is very quick to help us out. This makes life a lot easier and always having someone to attend to our needs when required. Kayleigh certainly goes above and beyond and we are grateful for her looking after us.
Hi William, thank you for sharing a five star rating and for providing such highly positive feedback about your service experience from Kayleigh in our property management team. We are very pleased to hear you feel so well looked after. Thanks again!- Emily, B&R
5/5
TrustpilotI purchased my flat via B&R
I purchased my flat via B&R. Dinesh was the agent and he was very helpful at every step of the process. He was very prompt in answering all queries throughout. I would definitely recommend them.
Thanks very much for sharing a five star rating here Borjan, we're pleased to hear you had such a good experience buying a property through us and Dinesh thanks you for this kind feedback.- Emily, B&R
5/5
GoogleBenham and Reeves managed our rental property from the beginning, every time they were very professional is handling the letting,Kyle Matthews always did the job perfectly
Hi Aseel, thank you very much for sharing your kind feedback here for our Wapping lettings and property management team. We are thrilled to hear that you are finding our service professional and responsive. We appreciate your continued custom. - Emily, B&R
5/5
TrustpilotLisa-Jane Stratton is fabulous and very…
Lisa-Jane Stratton is fabulous and very responsive to handle my letting matter. She also demonstrates her professionalism and informative. A very trustworthy agent !!
Hi Mr Cheung, thank you very much for lovely feedback about the lettings service you're receiving from Lisa-Jane at our Knightsbridge branch. You are definitely in safe and experienced hands so we thank you for this recognition and for your continued trust in Benham and Reeves.- Emily, B&R
5/5
GoogleThanks Simon. He is so professional and quick response to help us secure a very good property. And also, my friends also received the same, high quality help from Simon as well. Totally recommend!
Thank you for sharing your five star rating here with the Wapping community. We're thrilled you have had such a good service experience renting from us. Simon is really pleased to see this great feedback. - David M, B&R
5/5
GoogleThank the team of Yoshi Tsuji! They gave me great help!
Hi, we are very pleased to hear you are having a great service experience and benefiting from Yoshi's lettings expertise. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotVery supportive with pet queries
Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!
Thank you Lisa for taking the time to leave a review and for the five star rating. We're glad you have found the service friendly and responsive, this is what our team strive to provide. We hope you and pup will be very happy in your new home.- Emily, B&R
5/5
Trustpilot506 The Crescent
I would like to extend my thanks and appreciation to Anna Kaplan for her professionalism and efficiency in getting me a new tenant. Definitely I will contiinue to recommend Benham and Reeves to all my friends with needs for letting and management services in London.
Hi Simon, we're very pleased to hear you are happy with the service provided by Anna in our lettings. We're glad you've found everything efficient and professional which is what we like to hear from our landlords. Thanks for your continued custom with Benham & Reeves.- Ruth, B&R
5/5
GoogleThankyou Simon! You made the process of moving so much better :) Fantastic communication and brilliant service from the start! Wouldn’t hesitate in recommending to anyone! Thanks again!PositiveResponsiveness, Quality, Professionalism, Value
Thanks for your lovely review Maisie, Simon and all the team here reallly appreciate your wonderfully positive feedback, thank you! - David M, B&R
5/5
TrustpilotIncredible Service
The communication and support from Greta and Darcey was exceptional. Thank you for the incredible service. Erik
Hi Erik, thank you for your kind review here which Greta and Darcey at our Ealing branch are very pleased to see. We are very pleased to know you've had such a good lettings experience with us.Emily, B&R
5/5
GoogleWe are very happy with the services we have received from Benham&Reeves so far. The staff are friendly and very supportive.
Hi Marz, thanks for your lovely feedback shared here for our Wapping estate agents, we're glad everything is working out well for you and you feel well supported. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotAmazing service
I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.
Thank you Ishan for sharing your highly positive feedback with us and the online community, we are pleased to know you had such a great service experience using our lettings service at our Hampstead branch. It's great to know you found all the communication efficient too. - best regards, Emily T, B&R
5/5
GoogleOver the past 4 years I have changed three different apartments. I can definitely say that Mr Simon Sobeh is the most professional, proactive, responsive agent I have ever dealt with. CBPositiveResponsiveness, Quality, Professionalism, Value
Hi Cris, thanks very much for your review and five star rating, we really appreciate it. All of the Wapping lettings team were encouraged by your feedback. Thank you, Emily Taylor, B&R
5/5
GoogleGreat agent and Krystal Richards has been easy to work with.
Hi Kenlee, thank you very much for telling us you've had such a great service experience with Krystal. We are all very pleased to see this and your five star rating too. - Emily, B&R
5/5
Googlevery professional! quick response. very kind, helpful!
Hi Sarah, thanks for sharing a five star rating for our Wapping estate agents, we are thrilled to hear we are quick to respond to your needs, this is great feedback. Thanks for your continued custom. - Emily, B&R
5/5
GoogleAmazing service as always. I’ve been with Benham & Reeves for over 3 years now and they have been exceptional with my tenancy. A big thank you to Simon and his team.PositiveResponsiveness, Quality, Professionalism, Value
Thanks very much Racil, we're really pleased to know that after 3 years you are still very happy with the service our Waping lettings team are providing. Thanks for rating us 5 stars! best regards, Emily Tyalor, B&R
5/5
TrustpilotMany thanks to Benham & Reeves team
Many thanks to Caroline and Thuraya for a their pieces of advice, finding effective solution, and quick renewal of my tenancy agreement!
Thank you Igor, we're pleased to hear you found the service from our Kensington lettings team to be worthy of a five star rating, they appreciate seeing your encouragement here.- David M, B&R
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finishwould highly recommend Wesley Ramsey for letting
Hi Stephen, it's great to hear you've had such a great service experience with Wesley who really appreciates seeing your feedback and five star rating here, many thanks.- Emily, B&R
1/5
TrustpilotUnprofessional
We had a disappointing experience regarding our deposit return. It took two months of constant emails to B&R to reach a settlement (over nothing special, less than 20% of the deposit was in question). During this time B&R provided no transparency over significant delays (in spite of repeated requests), and there was no explanation for days passing without any answer to our emails.Once we did reach a settlement, we did not get our money back even after 3 weeks, as apparently no paperwork was submitted regarding this. We finally received our deposit (after 3 months from check-out) with the help of the Dispute Service, which simply enacted the already-signed agreement.
Hi Gabriel, sorry to see your feedback here as I can see from our records that this was resolved without the need for dispute intervention. I can also see that we were not the letting agents for this tenancy therefore we didnt hold your deposit. Nevertheless, I will ensure this is all looked into in case there are further things we can learn from your experience.best regards, Emily Taylor, B&R
5/5
GoogleIt has been a great experience throughout the process. I appreciate Simon, who had to take so many questions from me, and Maria, who swiftly completed process. Since I had a few bad experiences with both Letting agent and Property Managers, the process was extremely comfortable compared to my bad experiences. Again, I thank to both Simon and Maria who carefully assisted with my new home.
Hi Seyun, thanks for sharing a five star rating here and we're really pleased that Simon and Maria from our Wapping lettings team were able to meet your service expectations and help you find the right rental property. - Emily, B&R
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Tell us what you need and we'll put you in touch. Benham and Reeves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
