Trusted Agent profile · London
★★★★★
684 reviews across 2 platforms
66-68 Shepherds Bush Road, London, W6 7PH
Barnard Marcus Lettings's office in London, at 66-68 Shepherds Bush Road, is rated 3.0 out of 5 across 684 reviews on two platforms, including 196 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotTooting Branch
Tooting BranchHad the pleasure of selling a garage with the team. Absolutely brilliant customer service and friendly staff. Shahana especially went above and beyond what was required from her. I was always kept informed of how the sale was progressing. Shahana thank you for everything that you have done and I hope that we can work together very soon.
5/5
GoogleThe lettings team look after our flat brilliantly. They are friendly, reliable and proactive, with Andreja and Yuri often going the extra mile to help our tenants.
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
5/5
GoogleI reached out to the agency looking to move in to a new place asap with little time available. Andreja from the West Kensington branch was an excellent professional and really kind, went above and beyond helping me find, rent and move in to a lovely flat in less than a week. Super efficient and friendly service. Thank you!
5/5
TrustpilotLetting a property
Letting a property , for many years I have found letting agents to be lazy and lacking in basic skills.Sofia and Rebekah have amazing customer care qualities for both tenant and landlord always fair.This office is highly recommended for their professionalism .
4/5
TrustpilotThey worked hard
This was not the easiest or quickest sale for a number of reasons but Francesca and Zuzanna worked tirelessly to resolve the issues and ultimately get everything to work. They certainly went the extra mile.
5/5
GoogleMark was incredibly helpful. Many thanks!
4/5
GoogleBernard Marcus have been pro active and responsive on our successful sale of our garage. They have always rung me back the same same day if I’ve called and have pushed our sale through. I’ve found them very helpful to deal with particularly in these strange times of confusion over Covid.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe found our dream apartment with the help of BarnardMarcus, and we are super happy with the service they provided throughout the process. As we are new to the UK we had loads of questions in regards to the purchase and the response was always helpful, attentive to our needs and very professional.PositiveQuality, Professionalism
1/5
TrustpilotJust about a minute ago recived a call…
Just about a minute ago recived a call from them regarding enquiry we made with my wife..... the was supper unhelpful trying to made me stupid on the phone by starting to speak on a slow motion and then rudely he hang up please sort out your agents you are not going to get more business in that manner
5/5
GoogleWhere do I start with the team at Barnard Marcus in west Kensington I've dealt with a lot of estate agent over the years and these are second to none the professionalism of Mark and Shashi absolutely brilliant and thanks once again Shashi for the financial help you gave mePositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotHighly recommended!
Elliot, Sash and Matt at the South Croydon branch wEre incredible. With a challenging solicitor working on behalf of the buyer of my property, they were so patient, efficient and informative. Elliot deserves a special mention as he kept me informed at every stage, showed empathy and commitment throughout the whole process. Highly recommended from a very happy seller 😊
2/5
TrustpilotMediocre no customer service…
Mediocre no customer service whatsoever. Clearly no sales strategy. I would never recommend.
5/5
TrustpilotMet up with Jocelyn from the Croydon…
Met up with Jocelyn from the Croydon branch (lovely young lady and well mannered) and she was extremely informative about the structure of the property that we viewed and easily made me and my Wifes decision much easier than expected.
5/5
GoogleI sold my house in less than a week with Bernard Marcus Estate Agent. Thank you very much for your kind and friendly support.
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
1/5
TrustpilotLiars
They took the £500 deposit successfully enough. After that all they delivered were excuses and delays. The young lad (manager, apparently) thinks he knows everything and we're too stupid to see his lies. Avoid if you can, but if you want the property, you want the property. Just deal with them in writing. Then you have something to hold them to.
5/5
TrustpilotI was dealing with dagmara Madej at the…
I was dealing with dagmara Madej at the Mitcham branch. And I tell you something I’ve sold and bought many houses and dealt with many Agents, and she’s far the most best person I’ve worked with in selling my property and the finding the best property that suit me. She’s amazing! 😀
5/5
GoogleThe team were extremely fast with getting people through the door for viewings. Within the first 2 days we had an offer and accepted. They communicated effectively and behaved professionally throughout the entire process. Michael and Simon handled our sale, very experienced and honest.
5/5
TrustpilotMortgage sorted and good deal
It was great dealing with Priscilla Mohanarajah, once all the documents were sorted it was simple to work out the best offer for myself and to submit the application. The mortgage itself and valuation were done promptly and I was impressed at the speed all things got done. Would recommend!
1/5
TrustpilotAwful knowledge and communication
Very poor communication, no understanding of the tenants deposit scheme quoting wrong information and not paying in time, still not received. And not replying to emails and answerphone messages. Do not use. This was the Sutton branch
1/5
TrustpilotSave your nerves, Epsom branch
Save your nerves, do not use this company. They confirmed that they are ready for exchange but then there were some inquiries to be processed, they could not communicate with the chain properly, as result we lost £2500 in the stamp duty by missing the discount period end.
1/5
TrustpilotI would leave a negative star if I…
I would leave a negative star if I could! Horrible people. They don’t have basic courtesy. Rude on calls and in our last interaction they were literally shouting at us on phone. Highly incompetent staff who know nothing about the property. And they treat tenants like second class citizens.
1/5
TrustpilotGot told by a worker there would be a…
Got told by an employee that there would be a refund in 3-5 working days. 2 weeks later we are still chasing this. 3 different people told us a different story. They can take money really easily but getting a refund is something they probably never heard off.
1/5
TrustpilotRubbish agency
Rubbish agency, if you no sell with them, you cannot see any house from them, ridiculous
1/5
GoogleA horrible experience ending with them throwing away antiques and expensive rugs because the tenant said they didn’t need it AFTER the inventory.
Hi, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@barnardmarcus.co.uk, then we'll be more than happy to help you.
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Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
