Trusted Agent profile · London
★★★★★
684 reviews across 2 platforms
66-68 Shepherds Bush Road, London, W6 7PH
Barnard Marcus Lettings's office in London, at 66-68 Shepherds Bush Road, is rated 3.0 out of 5 across 684 reviews on two platforms, including 196 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMark Coden and his team have gone above and beyond to provide exceptional service and really showed they care about the individual. His local knowledge is fantastic and I would struggle to recommend anyone better.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotLast minute cancellation of valuation
Made an appointment to have one of my to flats valued to out on the market. Justgot a call 45 minutes prior to meeting that ' The valuer is in a meeting that is over- running so he is having to cancel' Thanks to the Sydenham branch for being unreliable and cancelling last minute. Will not be bringing you business anytime soon!
1/5
TrustpilotNEVER AGAIN would we use Barnard Marcus Epsom
If we had to list our house again, we would stay VERY far away from Barnard Marcus. We found the sales person to be completely dishonest; telling us we had a "cash buyer" who did not need to sell their property. This was very far from the truth! In fact, our Buyer couldn't even come up a 5% deposit at Exchange and the sale dragged on for 6.5 months. Our advice - STAY AWAY!
5/5
GoogleExcellent agent. Mark and the team were very supportive and responsive at all times.
5/5
GoogleI been searcing for years for a house with a warm feeling so i can call it HOME I been in touch with so many agencies but when i meet this guys from Barnard Marcus i get so happy with the knowledge and professionalism of the team..specially the guy( Mark Coden )who finally knew exactly what i am looking for Mark Coden worked tireless to make my dream happen He introduced me to the best mortgage adviser Mr Shashi Vadham as a mortgage broker teach me so many good things about how to save money ,about the best deals If anyone looking for a house in the Shepherd Bush area i warmly suggest to ask Mark Coden from Barnard MarcusPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI had a wonderful experience with Barnard Marcus and the agent Mr. Jakub Lasia helped me a lot in finding a house in central London within my budget.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotDaniel Hadley was very helpful the…
Daniel Hadley was very helpful the whole process and we managed to get the mortgage inside the stamp duty holiday so we saved lots of money.
5/5
TrustpilotPurchasing my first property with the…
Purchasing my first property with the help of Elliott was a wonderful experience. Elliott was very professional throughout the process and always going the extra to ensure we meet the deadline of my agreed move date.
5/5
GoogleI have loved working with Jade. She was attentive, thorough, capable and most of all, friendly and understanding! She did her utmost to help us with anything we needed, was available when we needed assistance and when we needed to visit the flat, and did this all with a smile. Very happy!
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
1/5
TrustpilotAbsolutely appalling service - do not engage unless you want to be harrassed!
Absolutely appalling service. An appropriate property was found quickly, however all services past that point have been shocking. No initial itinerary was done, concerns about the state of the property and some damages were not actioned appropriately or even comminicated with the landlord. The company was late transferring rent payments to the landlord and blamed us, the tennants, when we were in fact paying the rent early. When it came to moving out they used unethical methods of pressurising us into continuing tennancy through their company, threats regarding debt collectors for certain fees from the landlord, which they had no grounds to ask for. Threatened with council checks to see if we are still at the address, when the landlord had agreed to pospone our moving out date due to health issues. This was all because we had stayed a couple of weeks past our move out date and they demanded to be paid £1650 for renewing the contract, when in reality they were told multiple times we are not renewing a contract and we are moving out, however with a delay due to health issues. Absolutely shocking service which has provided both me and the landlord with so much stress!
1/5
TrustpilotDefinitely not the right estate agent !!
Definitely not the right estate agent to trust , we saw a house with them and we put an offer and the paperwork was going through and ready when they contacted us saying that the papers were late although i sent it to them on time ! A few days ago i had another viewing with them and i put an offer Saturday morning and when we contacted the office Monday morning they told us the sales advisor hasn’t put the offer yet ( no idea why ) so we asked them to do it and then we visited the office again in the afternoon to confirm everything and we asked them how did we lose the first property they told us that the first house we lost was because someone put higher offer ( while our papers were going through) and we didn’t know that because before they blamed it on the papers delay so we asked them for this house and they said yes we are only waiting for the owner response, around 2 hours later they contacted us and said someone put another offer and was accepted, i think there’s something going on between the office people and some buyers and they give the houses to certain people they know !!! there’s no other explanation. that was Barnard Marcus epsom , kingston road branch . So they’ve not just failed to put my offer on time but they didn’t have the nerve to tell me the truth on the first property i lost and the second one as well , and just a few minutes ago we went to the vendor house and asked them politely if they have a higher offer but they said no we had an offer on the asking price which we did as well ! We offered £5000 more than the asking price so the vendor said you need to give the offer to the office we went to the office and as soon as i asked about Mark ( who was dealing with it ) another one starting talking in a rude way and said that the vendor refused your offer and said they’re happy with the offer they got and we’re not allowed to knock on vendors door and then mark finished his phone call and Continue on what his colleague was saying in the same way !!! Honestly i think they have a deal or something with this “ cash buyer “ of them although they know i have everything ready to buy !
1/5
TrustpilotBarnard Marcus
Barnard Marcus - Sutton & EpsomReally wish you could score a 0 however not possible.The worst estate agents for lettings (as i’ve experienced). Firstly when moving into the property we were given an initial date and after booking time off of work the day we were meant to move in we found out this was moved by a week. On the new day of moving in we were not contacted and had to keep chasing as to when we could collect the keys. The flat had not been cleaned at all and there was mould in the fridge, when I contacted the branch they advised they weren’t required to clean the flat!We are now looking to stay on for the following year as we actually like the property yet Barnard Marcus can’t seem to get any information correct and the customer service levels are outrageous.Would highly recommend to avoid this company at all costs! There not worth the time or hassle!
1/5
TrustpilotDon’t go near this company
I used Barnard Marcus for 18 months. Following rent re-negotiations change they failed update their systems and kept emailing to inaccurately state that my tenant was in arrears. I kept complaining and was twice moved to different property managers within the company but after 6 months this still hadn’t been resolved. They demanded that I paid £600 to break the contract early. Despite doing this the emails have still not stopped. A useless company. Don’t go near them
5/5
TrustpilotExcellent Mortgage Advice Services
We recently bought a house, though not from Barnard Marcus, but got connected with their Mortgage Advisor - Monika Werchlewska. She is truly a gem of a person. True to her word, she helped us through to the end of our house purchase. She helped us with not just the mortgage but even to negotiate other aspects of buying a house. She is very knowledgeable and super helpful and friendly person. She helped us understand various aspects to be mindful of while buying a house and got our mortgage approved within 4 days. Highly recommend getting in touch with her if you are looking to buying a house.
5/5
TrustpilotLovely people!
I recently rented a property from BM in Streatham, everyone I spoke to and dealt with was professional, friendly, enthusiastic and helpful - especially Bernardo! I would highly recommend using this agency for rentals.
1/5
TrustpilotThey simply lie in the ads
They simply lie in the ads! I've just "viewed" a house that I didn't even enter because the ad said that the property had a off street parking, but on site it turned out to be a nasty lie. Terrible practice by this company, they just wasted my time!
1/5
TrustpilotWorst estate agent i dealt with
I handed over my property from Yopa to Barnard Marcus to have this sold asap. 7 months down the line only a few viewings with 1 offer which was way under. Communication is the biggest issue this estate agents has and they don't care about your price you want the property sold at but they just want to get rid of it.Would avoid at all costs, have to keep chasing up for feedback, cancellations, updates.Frustrating to say the least. They asked me to reduced my price 3x and even then they could not even get me a decent offer. I honestly believe their client base is awful and they keep blaming the market.
5/5
GoogleWe have been very happy wit the service provided by Barnard Marcus. Mark has been an excellent agent, he was always there to help us through the process.PositiveQuality, Professionalism, Value
3/5
TrustpilotI will tell you precisely why I gave a…
I will tell you precisely why I gave a 3 ⭐️ rating as it could have been a 2 ⭐️ easily. Initial stages up until the collection of the holding deposit was as smooth as ever. After that the service started to dip. The homelet peeps kept asking for info that was already available to them. Lack of communication throughout the way. I had to get involved and speed up the process for them. I feel the biggest issue is that the process is not clear to all & if the communication aspect improves things could just get better. Having said that, I must say a lil something about Ashley Amartey from the Croydon branch. He was ever so polite and understanding even tho I kept hounding him with phone calls. He finally managed to get it together at the end. So well done Ashley!! Hence the 3 ⭐️.
1/5
TrustpilotThe worst estate agents in London
The worst estate agents in LondonBarnard Marcus - Croydon We recently put an offer in for a property, we already had a mortgage broker we were happy with, we were still asked to speak to Sharone the in house broker, which we agreed to out of courtesy.It turned out Sharone's fees are considerably more expensive, well over 3x our current broker. When we questioned this, it was hinted to us our offer would be discredited if we used an outside broker and we would be much better to use theirs. We had written confirmation our offer was accepted, whilst we were deciding on the broker, the manger Kelly called us, and again used high pressure sales tactics to pressure us to use Sharone. Sharone mortgage was the same as our current broker offered us, so we opted to use him and save over £400 in fees. We let Barnard Marcus know our decision on Friday, and Monday morning our offer had been rejected. We were clearly discredited by the staff in the office, which I'm pretty sure this is a violation of financial conduct and trading standards. It feels like a complete scam to us and we will escalate this further.
4/5
TrustpilotSutton & Wallington
I must stress I didn’t buy nor sell via them. I found a suitable property with another agent, however leading up to that I did 4 viewings with the Sutton & Wallington branch and each time they were delightful.Respectful, as honest as an estate agent ever is and not too pushy. They kept me up to date but didn’t bombard me.I would have happily bought with them but the properties just weren’t quite right.Staff though - spot on. Thank you.
1/5
TrustpilotMUST AVOID this agent
MUST AVOID this agent, last year in COVID i had booked rental property and was required to pull out at last min after doing payment but document signature stage. i have been chasing them for refund for last 10+ months and have still not received refund. EXTREMELY DISAPPOINTED with poor service and not professionalism. Also they had reported my details to energy company which kept on chasing me and sending reminder over text, email and call which i had to raise a complaint to address it but agent didn't help to resolve it at all while they had informed Energy company on my details as moving, they should have reported move in cancellation. I followed up with agent but of no support and Energy company wasn't actioning on details i shared.
1/5
TrustpilotStressful experience (Croydon Thornton Heath)
I had the most stressful experience with this company (Croydon Thornton Heath Branch). All i wanted was to transfer to a new house peacefully but i was treated unprofessionally. I even received a call from an agent and I felt attacked by his words. He was really rude and couldn’t control his temper. Before we gave the holding deposit we were informed that our requests should not be a problem but after paying, the agent told me that my requests are not reasonable.The terms were not agreed so we ask for a refund. The experience after this was the worst. They kept us hanging without clear answers and seemed like they want us to wait forever. Take note, they never called back even though they said otherwise. I needed to call them several times and ask for an update and most of the time i felt like they were trying to ignore me. I hope no one will have to deal with this kind of stress, so if you are looking for a property, cross this branch out.
1/5
TrustpilotBad experience
Barnard Marcus Croydon Branch - very rude and unprofessional sales agent. If there is a zero star, I would have ticked that. It's the first time that I have encountered a letting agent who couldn't handle his temper. I was talking to the phone with him and all he did was shout. I was talking to him in a very professional manner but he won't do the same. This agency will make you feel like you owe them. They want you to adjust to their liking instead of the other way around. They can be very manipulative and just plain rude.I had a very horrible experience. Please, please if you are looking for a property, there are better agencies than this.
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Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
